Druce London reviews

★★★★★ 1/5

Trustpilot

Horrible experience with Druce Chelsea

Our experience renting through Druce has been one of broken promises, poor service, and a complete lack of professionalism and accountability. An all round horrible experience. We did everything asked of us, promptly and in good faith. We signed the tenancy, passed all referencing and guarantor checks, and paid our deposit and a full month's rent without a single delay. In return, we were handed a flat that was nowhere near ready to live in. What is even more shocking that the landlord had not been aware of the majority of this, showing the way in which Druce "take care" of their clients... Despite professional cleaning being an agreed condition of our tenancy, the flat was not cleaned. It was left full of the previous occupant's belongings. There was broken glass left on the balcony. We were given only one key for two tenants. The bed we were promised was never provided, leaving a bedroom of a two-bedroom flat unusable. And, discovered by us, and not disclosed by them, there were mouse droppings and large holes throughout the flat, along with a long list of other defects: missing radiator valves leaving rooms with no heating, broken cupboards, broken toilet seats, a loose electrical socket, and more. None of it was mentioned to us before we signed and paid. Druce openly admitted to us that they had rushed the process to meet the move-in date. Yet when we raised that the flat was unusable, we were told it had been "our choice" not to move in. We had already given up our previous homes on the strength of that date. As a result, we spent a week without a home, staying with friends, all while paying full rent for a property we could not live in. When asked for a deduction to the next months rent, they declined, as well as declining to take accountability for any of this. Nothing was resolved proactively. Every single step forward came only after repeated chasing, formal complaints, and escalation on our part. For a firm that presents itself the way Druce does, the standard of service, honesty, and basic care has been genuinely shocking. If you are considering renting through Druce, think very carefully for the service you are paying for. We would not want anyone else to go through what we have. Or even better, DO NOT USE DRUCE!

Tareq · 21 July 2026

★★★★★ 5/5

Trustpilot

Marcus is so professional

Marcus, was one of the most professional people I dealt with While searching for a home, When I asked him exactly what I wanted in my new residence, he found me a property that met every single one of my requirements in record time. I highly recommend working with him; without a doubt, if I ever need to move again, he is the first person I will contact.

Taghrid · 16 July 2026

★★★★★ 5/5

Trustpilot

Professional, warm & exceptional: a benchmark‑setting experience from the Druce team

From the very first conversation with Steph at Druce, I knew I was in exceptional hands. She set the bar incredibly high from the outset: calm, clear, and completely on top of every detail, and her team matched her standard at every level. What really impressed me was the combination of efficiency, professionalism and genuine warmth. Communication was always excellent, challenges were handled before they ever became problems (Michelin-starred style), and everything was consistently delivered with a smile that made the whole process feel lighter and easier than I could have ever expected. The steadfast determination of Steph and Louis was clearly evident throughout, advising and guiding … and the result spoke for itself: outstanding tenants secured and a process that felt ably supported from beginning to end. I never once felt left guessing, they were right there with updates, consistently, and it made all the difference in the world. Steph and her team don’t just do their jobs well; they proactively demonstrate what great estate agency should be like. Professional, proactive, human, and genuinely invested in getting the very best outcome. I’m honestly really impressed and super happy with the whole experience. I’d recommend Druce without hesitation.

Drinksnetwork · 13 April 2026

★★★★★ 5/5

Trustpilot

Marcus at Druce is outstanding, professional…

Marcus at Druce is such a professional , personal and ” going the extra miles” person a client look for but rarely meet. His way of working stand out among all the Chelsea’s agents I have been in contact with. I highly recommend Marcus and he will be my 1 choose next time when I need my next ” home”

Heidan · 23 June 2026

★★★★★ 5/5

Trustpilot

Andrew was nothing short of inspired…

Andrew was nothing short of inspired during our recent flat sale in W10. Without his commitment and confidence in what was a unique and challenging situation this sale would not have completed. Amazing service and a lovely person to deal with.

Tim · 30 April 2026

★★★★★ 5/5

Trustpilot

We had a great experience renting out our flat through DRUCE, Brook Green.

We had a great experience renting out our property through DRUCE, Brook Green branch. Stephanie was incredibly professional, knowledgeable and responsive which made the whole process stress-free, especially against the backdrop of all the aggravation that landlords have to go through these days. Everything was handled efficiently from start to finish. Highly recommend them if you're looking to rent out your property in/around Brook Green/Kensington Olympia in London.

Yazmin · 7 August 2025

★★★★★ 2/5

Trustpilot

Not a great experience

Had a poor experience trying to purchase a property through Druce. We were initially told Druce could subsidise the purchase price by reducing their fee at X price. That price was later reduced, then we were told by the director that Druce could not subsidise the price. Target completion dates were confirmed as fine/agreed (when they clearly werent. While we appreciate these things take time and it's not always simple to broker discussions, the communication was far too irregular and inconsistent throughout the process. We received few updates and felt uninformed about progress. Would caution using them. Upon receiving the response from Druce (via trustpilot) I emailed and received this automated response Your message wasn't delivered because the address couldn't be found or is unable to receive email

Rishad · 10 June 2026

★★★★★ 1/5

Google

I would strongly advise against using this agency. We had an offer accepted by a landlord and were sent the contract and all payment details late Friday afternoon. Interestingly, they don’t take holding deposits (claiming they "don't operate that way"), yet they expected us to sign and transfer a very large sum of money immediately without having our questions answered. By Monday morning, we had cleared all queries, completed references, and signed the contract. After being told to wait for the landlord's "green light" for several hours while we were ready to pay, we were suddenly told the landlord had accepted another identical offer. The excuse given was that the "market is competitive," which is a poor cover for unprofessionalism. They wasted our time, energy, and personal data. Avoid if you want a transparent or reliable process.

Balti · 16 March 2026

★★★★★ 5/5

Trustpilot

Natasha Dhillon

Natasha Dhillon in Property Management is my go to contact here as she is always professional, diligent and also very personable in dealing with any issues that arise - she has even gone beyond her remit to chase other departments internally to resolve outstanding queries which was much appreciated. You can rely on her to get it sorted!

S · 8 July 2025

★★★★★ 5/5

Trustpilot

Excellent service

I wanted to take a moment to thank Kamile for her exceptional service in helping us find a new flat. From our first interaction, it was clear that Kamile was genuinely invested in helping us find the perfect place. Her enthusiasm and dedication made the entire process not only smooth but also enjoyable. She took the time to understand exactly what we were looking for and ensured we had all the information we needed at every step. Her attention to detail, responsiveness, and willingness to go the extra mile made all the difference. I truly felt supported and well-informed throughout the process. I’ll definitely be recommending her and Druce to anyone in need of an agent!

AJ · 26 February 2025

★★★★★ 5/5

Google

The first Agent, Stephanie G., I met three years ago with the Manager Michael M.G. at that time, have been absolutely fantastic! Stephanie G. then moved to another branch and only came back to Brook Green about three months ago. She is a young lady who has a brilliant personality, she’s professionally efficient and reliable, courteous, empathetic and flexible as well as genuinely interested in her Clients, always there for them from begining to the end helping organising a variety of services. Her knowledge and experience is wide both for soft skills and Company standards, Current Market, Legal and more! She is fully dedicated to her role, focussed, proactive and going the extra mile if required, always ready to listen and then help accordingly. Other members of her team I came across, Marina and Luis have also been helpful and courteous. The recent Client accounts team is also precise, professional and polite. A big thank you to all the above! I particularly wish Stephanie G. all the best for a brilliant career and wish her that she’ll always be valued as a great asset by her Employer! CL

C · 23 August 2025

★★★★★ 5/5

Trustpilot

Great service from Louis

Louis was a great estate agent and went above and beyond helping us securing a property. He was very proactive and only showed properties that matched our requirements.

Judit · 18 July 2025

★★★★★ 5/5

Trustpilot

Druce agency repairs in a new flat

I recently moved into a flat rented by Druce. There were a number of fixes that needed to be made and after a bit of a delay, Druce's managing agent Natasha Dhillon and her contractors I have to say did a great job on the works. Their repairs were solid and Natasha was responsive and helpful. The only negative was it took a while to address everything but in the end, almost all the smaller problems related to the functioning of the flat have been resolved and the work done was excellent. All in all, it was a very positive experience.

M.O · 17 October 2024

★★★★★ 3/5

Trustpilot

Helpful …

I have to give credit to Marcus Wise. Throughout the process, he was always helpful and responsive. He genuinely tried to resolve any issues and always acted in the tenant’s best interests.

A · 8 July 2026

★★★★★ 5/5

Trustpilot

The team of druce is very helpful

The team of druce is very helpful, friendly and always finding solutions. I would like to recommend particularly “Jonathan” who helped me through the process with so much care and attention. Thank you for this great experience!

Jade · 1 June 2026

★★★★★ 5/5

Trustpilot

Outstanding service

Being a landlord not living in the UK, I was impressed by the Druce team, and in particular by Stephanie Gunther, who not only found a tenant but continuously provided strategic suggestions on the flat (ie cleaning, removing objects) in order to achieve the best result in the shortest time frame. Negotiations were conducted by Henry Duke. I had two other agents on board working at the same time and Druce was by far the most active in terms of viewings and constant contact with me. Outstanding service. Well done!

Consumer · 23 August 2024

★★★★★ 5/5

Trustpilot

Flat disaster - property management

I’m a tenant of a flat rented out by Druce. One person from negotiating team was pushy and not the most professional. Their phone line was not efficient either. Over a Saturday morning, my flat flooded from a burst pipe the floor above and I had to move all my belongings out of my bedroom and move out. I couldn’t reach anyone over the weekend and has to move out due to the safety hazard. However come 9 am Monday, I called and spoke to Saif Musawi, the new property manager who immediately came in with a contractor, a team of electricians, etc, to assess the damage and ascertain whether I could stay in the flat. Saif was extremely professional, quick thinker and actor, and highly efficient. I’m providing this review as I was impressed by his professionalism despite the disastrous experience I faced and my neutral view of the estate company. I have only the highest praise for how efficiently Saif was able to fix and deal with the damage to the flat and my belongings. He is an excellent property manager whom Druce are lucky to have

Druce · 13 August 2024

★★★★★ 5/5

Google

Thank you to Sara and her team for helping us with securing our rental in London. She was able to make this often stressful task, so much easier and we can’t thank her enough. Her team was fantastic at handling all aspects of the rental. Sara shows kindness, loyalty and honesty so you can put your trust in her to help you!

Hannah · 16 April 2025

★★★★★ 5/5

Trustpilot

Could not recommend Druce more!

I had such a wonderful experience with Druce. Thomas Last was such a professional, friendly and helpful letting agent. He listened to exactly what I was looking for in a rental property and we only required one afternoon of showings because the apartments he showed me were exactly on the mark. I now have my dream apartment in Chelsea! So efficient and made a typically stressful apartment hunt feel so easy. A million thank you-s to him!Stephanie Gunther was also incredibly helpful in helping me obtain the necessary paperwork and references necessary to get my housing application to the finish line. I'm an American relocating to London and therefore my application was a bit more complicated, but Stephanie coordinated everything with the landlord and helped me square everything from New York. She was a fantastic advocate, so transparent and thoroughly helpful!I could not recommend the agency more thanks to these two professionals.

Miriam · 13 June 2024

★★★★★ 5/5

Trustpilot

Good service

Good service. Highly recommend Natasha Dhillon in particular who is professional, very responsive and helpful.

Nooshin · 24 July 2025

★★★★★ 5/5

Trustpilot

Eoghan Redmond: a highly professional agent

Eoghan Redmond provides a highly professional service, quickly identifying the types of property sought and arranging suitable viewings. His knowledge of the London market is good and he is especially helpful in advising on asking prices and following up with vendors on any queries. He happily looked for properties outside his area and sent me a great selection. Within a week he found me my dream flat in an area that wasn’t even on my radar and at a great price. I liked that Eoghan was always punctual to viewings and didn’t try to pressure me in any way to make an offer. I couldn’t fault the service he provided and highly recommend him to anyone looking to buy. He’s an extreme nice fellow too which is always a bonus.

Lim · 5 April 2024

★★★★★ 5/5

Google

We recently used Druce to purchase a property which has just completed. Druce identified the property and presented the option to us and provided a responsive and helpful service throughout. I would like to specifically thank Max, as he was a well informed agent with a knack for dealing with people in a fair and polite way. From experience, as a buyer, we understand agents usually represent the sellers interests and sometimes in doing so let down buyers in term of service once an offer has been accepted. I did not receive a let down of service. Thanks.

Sahir · 15 January 2024

★★★★★ 5/5

Google

Michael and the team at Druce were amazing in finding tenants and prepping my flat. They correctly assessed that I could do better with my rental and worked hard to find me the best tenants (profile, background check, financial offer) and in fact found me several tenants from which to choose from! Michael helped throughout the process (arranging removals, storage, carpet change, etc.) with exceptional courtesy, professionalism and promptness. Such a breath of fresh air. Can't wait to go through the whole process again.

Naomi · 16 December 2023

★★★★★ 5/5

Trustpilot

Outstanding Service

We work with Druce on multiple properties across various branches, and the experience has always been outstanding. Their team consistently strives for excellence, providing clear and timely updates throughout every stage of the process. I would highly recommend their services to anyone in the property sector. A special mention goes to Louis from the Brook Green branch, whose dedication and professionalism truly stand out.

Chris · 14 May 2025