Douglas and Gordon London reviews

★★★★★ 5/5

Google

I have been renting in London for 8 years and until now, have never encountered such a professional, responsive and outstanding overall agency. D&G were incredibly helpful with our search, understood our needs and found us the perfect home to rent. More importantly, the whole team was extremely professional and supportive- we really felt like they cared about us. I'd like to highlight Emily Shakesby, as she has been exceptional throughout this whole process. She was incredibly responsive, understood our requirements and helped us with everything we need. I want to congratulate Jonathan, her manager for having such an excellent team- Emily is a great salesperson, personable but not sales-y, convincing and persuasive without being pushy or annoying. I would 100% recommend D&G as an agency to rent in London. And next time I have to rent, Emily will be the first person I call! Thank you!

Angela · 9 February 2021

★★★★★ 5/5

Google

We recently had the pleasure of viewing a letting with Mrs. Emily Shakesby and were delighted by the experience. As an elderly client with mild special needs, Emily's sincere kindness, and pleasant presentation made us feel very comfortable and appreciated. Emily was very generous with her time and left us not only with a positive impression but assured she would be a genuine advocate and broker. Thanks, Douglas & Gordon, and Emily - it was a joy!PositiveProfessionalism

Basil · 30 August 2021

★★★★★ 5/5

Google

Amazing experience with this agency ,Max Mundell is a very professional and reliable agent is always present during the viewings showing you the best side of the property! Emphasise with clients such in all the agency I have spoke they wasn’t ! Be there for everyone not matter where you come from or have difficulty to be pleased on finding the almost perfect home ! I would him to everyone from Italy who needs to be helped ! Gabriela

Gabriela · 25 March 2021

★★★★★ 5/5

Google

Rob was fantastic from start to finish. His calm and measured approach totally put us at ease, and his support during moments of stress were hugely appreciated. We couldn't recommend him more and he has restored our faith in agents!

Joe · 1 September 2024

★★★★★ 5/5

Google

I have been so incredibly impressed by my experience with D and G - we have rented out our house in Battersea through Torie at D & G who has been truly amazing, very quick to reply to my emails, nothing has been too much trouble from organising electricians, booking and subsequently cancelling appointments, even offering to buy curtain hooks for me herself as I hadn’t ordered them in time. Honestly a five star service they deserve to do well with this level of personalised attention to detail and effort. Quite massively different to my previous experiences with estate agents. All steps of the process were documented through my online portal account and I was kept up to date all the time on how things were progressing and finalised. Thank you For a stress free experience!! (especially to Torie)

Sophie · 30 July 2020

★★★★★ 5/5

Google

We recently sold our flat through D&G and the service we experienced from Kesha & Roberto was exceptional. We'd had some bad experiences with other local agencies in the area and were blown away by Kesha and her team's honesty and reliability. They did everything they promised to do and some. They were friendly, dependable and respectful. I couldn't recommend them highly enough. We would definitely use D&G again based on our experience in dealing with Kesha & Roberto. Thanks guys.

Kirsty · 30 July 2020

★★★★★ 4/5

Google

Emily was amazing and helpful throughout. The property we ended up moving into was one that I hadn’t even considered and she took us around to view. I can’t fault her at all. However, I’ve removed one star as D&Gs policies made this an expensive move. They wanted the deposit and first months rent almost 2 months before we were due to move in, even after we’d paid the deposit to the secure the property. This meant that I had to pay my rent in my current property at the same time as the new property, on top of the deposit when my current deposit is still tied up. The only way I could afford to do this was via a short term loan which incurred interest.

Daniel · 30 July 2020

★★★★★ 5/5

Google

OUTSTANDING! My wife and I have just bought our first property through D&G and from the outset the level of service was high. All flats shown to us were obviously selected around what we were looking for and demonstrated D&G really listened. When we finally found the perfect flat, from start to finish D&G were totally engaged and helped on every step of the journey. This team is superb and are just high quality. Special shout out to Kesha who was there throughout. Well done and thanks!

S · 30 July 2020

★★★★★ 5/5

Google

Just rented my apartment through D&G Battersea and wanted to share my experience. From the start Jon and the team were extremely professional, knowledgeable and helpful. It was my first time renting but everything was carefully explained and all questions answered promptly especially around what was needed before putting it on the market. I also needed some decorating and electrical work done before the tenants moved in and their recommendations were also excellent. Tenants they appointed (found before the apartment went on the market) have also been excellent so far and management of the property has been flawless. Great team and highly recommended.

Bruce · 30 July 2020

★★★★★ 5/5

Google

We cannot thank Emily Shakesby enough for her thoughtful and genuinely kind approach to our house hunt in October 2019. We started our conversation with Emily because of a dream property which we had seen by chance, but had already lost out to other bids. That property set the benchmark and Emily delivered with a constant conveyor belt of possibilities, until we finally hit the mother-load and found the absolute jewel in the crown and the place of our dreams. We have found a slice of heaven in our park facing flat. It ticks all of the boxes and had it not been for Emily's innate understanding of our dream pad; we would probably be sitting in another corner of London feeling altogether a little bit incomplete. Thank you for your patience Emily and thank you for your hard work.

India · 15 March 2020

★★★★★ 5/5

Google

We cannot thank Emily Shakesby enough for her thoughtful and genuinely kind approach to our house hunt in October 2019. We started our conversation with Emily because of a dream property which we had seen by chance, but had already lost out to other bids. That property set the benchmark and Emily delivered with a constant conveyor belt of possibilities, until we finally hit the mother-load and found the absolute jewel in the crown and the place of our dreams. We have found a slice of heaven in our park facing flat. It ticks all of the boxes and had it not been for Emily's innate understanding of our dream pad; we would probably be sitting in another corner of London feeling altogether a little bit incomplete. Thank you for your patience Emily and thank you for your hard work.

India · 9 March 2020

★★★★★ 5/5

Google

We recently completed the purchase of our home with D&G Battersea Park. While we would like to thank the entire team for their assistance throughout the process, a special thank you goes to our sales agent, Will Hunter, who really stood out in his proactive, enthusiastic and professional approach. Always reachable and offering his support, we particularly appreciated his openness and desire to establish a good rapport also with the previous owners. This not just facilitated communication but created a sense of trust so important when committing to buying a house. But even post completion, Will has been a great help, making sure our move went smoothly. Having dealt with numerous agents during our search, we are glad we found a home through D&G and can only highly recommend working with Will.

Nathalie · 31 July 2019

★★★★★ 5/5

Google

We recently completed the purchase of our home with D&G Battersea Park. While we would like to thank the entire team for their assistance throughout the process, a special thank you goes to our sales agent, Will Hunter, who really stood out in his proactive, enthusiastic and professional approach. Always reachable and offering his support, we particularly appreciated his openness and desire to establish a good rapport also with the previous owners. This not just facilitated communication but created a sense of trust so important when committing to buying a house. But even post completion, Will has been a great help, making sure our move went smoothly. Having dealt with numerous agents during our search, we are glad we found a home through D&G and can only highly recommend working with Will.

Nathalie · 29 July 2019

★★★★★ 5/5

Google

Maude is an absolute star, very professional in the best meaning of the word. Having just moved to London from abroad, finding a suitable apartment was relatively easy in comparison with getting the necessary paperwork in order. Maude was instrumental in helping us to successfully navigate the bureaucracy, as well as finding compromises between us and the landlord that worked best for both sides. She was always available, responsive and geared towards finding solutions. We were very happy with the service.

Kristi · 29 July 2019

★★★★★ 5/5

Google

I was very impressed with Douglas and Gordon. I can't thank Annabel enough for putting so much time and effort into personally helping me and my sister secure our dream house in Battersea. She was so friendly and welcoming when showing me around the property, and has really gone the extra mile to assist us throughout the whole process. Thank you Douglas & Gordon, would highly recommend!PositiveProfessionalism

Acacia · 22 June 2022

★★★★★ 5/5

Google

I have had a brilliant experience with D&G Battersea throughout the last few months, and am very happy having recently completed on my property. Stephen Kerr was incredibly helpful throughout the process, being professional, responsive and friendly. It made all the difference to what can often be a pretty difficult process. Would certainly recommend to anyone looking to go through a reliable estate agents!PositiveResponsiveness, Quality, Professionalism

Paddy · 22 June 2022

★★★★★ 5/5

Google

I had a fantastic experience finding my rental property with Ciarnan from Douglas & Gordan. The process was smooth and Ciarnan was helpful and transparent. Highly recommended!

Luke · 30 November 2024

★★★★★ 5/5

Google

The best estate agents I have ever dealt with. Max was very professional, experienced and helpful. He was extremely honest, upfront, and made the whole process concerning my property very easy. He was extremely communicative and easy to reach to answer any of my questions at all times. Highly recommended and I look forward to dealing with Max again.PositiveResponsiveness, Quality, Professionalism, Value

Zillah · 22 June 2022

★★★★★ 5/5

Google

Rob and team are great to work with and facilitated a smooth purchase for us. Always happy to help and do viewings. Thanks a lot!

Will · 30 November 2024

★★★★★ 5/5

Google

D and g are fantastic agents! As a first time buyer they have provided me with excellent advice to guide me through the stresses of house purchasing (thanks Georgia!) Sam was a total star in terms of arranging viewings - he really went above and beyond to provide me with the greatest choice possible. Highly recommend! Thanks everyone.

Alice · 15 November 2022

★★★★★ 5/5

Google

My experience of selling my property with Hattie Brandon was very positive. She kept the flow of viewings coming through our door until she eventually found our buyer. In our own search, from the outset Hattie listened to our requirements and tried to match them with properties that she thought would suit us. She was patient, enthusiastic and always friendly. I would wholeheartedly recommend her services.PositiveResponsiveness, Quality, Professionalism

James · 22 June 2021

★★★★★ 5/5

Google

I can only thank Douglas & Gordon but most especially Emily, she was very kind, super helpful and very attentive. Thanks to her I was able to find the property I was looking for, she helped me through all the process and made everything very fast and and easy! I would definitely recommend D&G, it’s been a pleasure!!! Thank you very much Emily!!!PositiveResponsiveness, Quality, Professionalism, Value

Mercedes · 30 August 2021

★★★★★ 5/5

Google

Annabel Edwards from the Douglas and Gordon Battersea office was fantastic to work with! She was super attentive and followed up quickly. After I gave her my requirements she wasted no time and called me to come visit the perfect property asap. I wouldn't have got it without her expert knowledge, understanding of clients, and excellent service. Thanks Annabel, you are a star!!PositiveResponsiveness, Quality, Professionalism, Value

Adrienne · 30 August 2021

★★★★★ 5/5

Google

My timeline for finding a property was very tight and the spec was quite long. Lois Thompson has been very professional and supportive through the search. Very responsive and positive / constructive. Finally , she managed to find a property that got most of our boxes ticked and then negotiated well with the landlord, being ahead of all other agents. She secured it for us very effectivelyPositiveResponsiveness, Professionalism

Alex · 10 December 2020