Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGreat agency! I worked with Kelley and she was so helpful. She was very responsive, polite and understanding thoughout the process, especially when it came to arranging viewings. Kelley took my requirements for a flat into consideration and i was really impressed with the flats she showed me. Very happy with the service and would highly recommend the agency for a stress-free rental search!
Eadaoin · 18 December 2024
Agent replied · 9 December 2024
Dear Eadaoin, thank you so much for such a great review. We are so pleased that your rental process went smoothly with Kelley and D&G. Best of luck with the house move. Best wishes, D&G
★★★★★ 5/5
GoogleWe had a very good experience of renting a flat with Mr. Steve Parry. He can respond quickly to our needs at every step, especially because we are still abroad and there is a 7-hour time difference and we can not talk face to face. At first I was worried that this would affect our efficiency considerably, but it turned out that my guess was wrong. We completed the rental very efficiently, and every step is very clear. Thank you Steve, hope to cooperate with you again in the future.PositiveResponsiveness, Quality, Professionalism, Value
Siyuan · 24 August 2022
Agent replied
Hi Siyuan, thank you so much for leaving us a 5-star review. We're so pleased to hear this feedback. It's especially nice to know you had a wonderful experience working with Steve. Best wishes from the Douglas & Gordon team in Gloucester Road
★★★★★ 5/5
GoogleI've been contacted by them after I expressed my interest in some rental flats via Zoopla. Elisabeth was highly responsive and offered different options of flats around the area and within the specified budget. Apart from sending pre-recorded video viewings, we had a video call where she showed me one of the flats and answered to all my doubts. Both she and her manager were very sensible in assessing me to put an offer forward. Whilst I have found another place, they have been amazing in the service provided. And I would definitely ask for their assistance in my next house move.PositiveResponsiveness, Quality, Professionalism
LUCILA · 24 August 2021
Agent replied
Hi Lucila, thank you for writing this lovely review. We're so happy to hear you'd work with us again when searching for a property. Best wishes from Elisabeth and the Douglas&Gordon Gloucester Road team
★★★★★ 5/5
GoogleSteve is seriously the best real estate professional I have worked with, anywhere!! I’m currently back in Australia for 5 months and needed a new flat to come back to. He is professional, friendly, always contactable, responds quickly to emails, texts and calls, sorts out any issues quickly and seamlessly, acted in my best interests at all times and is just an all round great guy! Would recommend him to all and am really happy that it was Steve who helped me find my new home! Thanks so much Steve 👌🏽🙌🏾😁PositiveResponsiveness, Quality, Professionalism
Joanna · 24 August 2021
Agent replied
Hi Joanna, a big thank you for writing this great review! Wow - we're so thrilled to hear Steve is the best estate agent you've ever worked with. Best wishes from the Douglas&Gordon team in Gloucester Road
★★★★★ 5/5
GoogleFor the search of a new apartment in Central London we have worked with Nawel Boukhriss and Jemma Graham from the D&G Gloucester Road office. Throughout the whole search and agreement process they were both extremely helpful and friendly. We highly appreciated their regular updates. They have shown us a great variety of apartments and represented our interests very well in the contact with the landlord. It was a pleasure to work with them and we strongly recommend D&G as an agency.
Rainer · 30 July 2021
Agent replied
Dear Rainer, we really appreciate your recommendation! Best wishes from everyone at Douglas & Gordon
★★★★★ 5/5
GoogleI took a lovely stroll down Fulham, and stumbled upon an home advertised by yourselves, with no intention of buying. I rang your agency to enquire about its price range, and to see what the area was like.
Well, I was greeted by a lovely lady by the name of Kelly. Before I knew it, she had me picking out floorboards! I went from a window shopper, to kitchen shopping in a matter of days.
I love my new home.
Thank you, Kelly, thank you.
Dominic · 18 December 2024
Agent replied · 9 December 2024
Dear Dominic, thank you so much!!! We are so pleased to hear about your wonderful experience with Kelley. Best of luck with the new floorboards and kitchen :) Best wishes, D&G
★★★★★ 4/5
GoogleReally appreciated that Douglas & Gordon helped me secure a flat to rent in London. In particular, I would like to thank to Mr. Parry. As being very professional about the renting procedures, Steve offered me a lovely flat near my university which satisfied my needs. Everything is clearly explained, so there's nothing for me to worry about. Thank you!
Yao · 13 April 2022
Agent replied · 30 July 2023
Hi Yao, thanks so much for writing this review. We're so pleased to hear you had a great experience working with Steve. Best wishes from the Douglas & Gordon team in Gloucester Road
★★★★★ 5/5
GoogleI worked with Jack to help me find a flat in a very tough market. Jack was very professional and showed me flats that ticked my requirements. We managed to secure a flat within a week of looking. They are a great company to work with and Jack was a great agent to assist in a flat search with.
Miles · 13 April 2022
Agent replied · 30 July 2023
Hi Miles, thanks so much for taking the time to write this recommendation. We are so glad you had a wonderful interaction with Jack, and look forward to working with you in the future! Best wishes from Douglas & Gordon in Gloucester Road
★★★★★ 5/5
GoogleMike and Jack were incredibly professional and attentive throughout the whole process of finding a flat.
Even though I didn’t end up renting with D&G - I was really impressed with how they handled my questions and acted as a sounding board. Thank you so much for your time and hope to rent from you in the future.PositiveResponsiveness, Quality, Professionalism
Casey · 24 August 2021
Agent replied
Hi Casey, thank you so much for writing this fantastic review! We are so happy to hear how impressed you've been with Mike & Jack. We look forward to working with you in the future. Best wishes from the Douglas & Gordon team in Gloucester Road
★★★★★ 5/5
GoogleI can't rate D&D more highly when looking for a lettings agency or indeed when looking for a flat to rent. Jemma and her team go above and beyond. They are incredibly easy to work with, understanding and patient. We have used them twice now to rent out our flat and are thrilled with the tenants that they have found for us. Thank you!
Katherine · 12 August 2020
Agent replied
Dear Katherine, this is terrific news! Best wishes from everyone at D&G
★★★★★ 5/5
GoogleEveryone that I've communicated with at D&G have been not only professional, but so so lovely, warm, and accommodating. They're always happy to answer any queries :) Elisabeth has been so helpful in particular in helping me rent my first property with D&G. The whole process has been so fast and an absolute breeze. Thanks guys! ✨PositiveResponsiveness, Quality, Professionalism
Stefanie · 24 August 2021
Agent replied
Hi Stefanie, a big thank you for writing this review. We're thrilled the experience has been professional and enjoyable! Best wishes from the Douglas&Gordon team in Gloucester Road
★★★★★ 5/5
GoogleKelley was wonderful. She looked after us so well and couldn't have done more for us.
Ross · 30 November 2024
Agent replied · 17 April 2025
Dear Ross, thank you so much for your review. We are so pleased that you had such a great experience with Kelley. Best wishes, D&G
★★★★★ 5/5
GoogleJack has been very nice and really helpful.We hadn’t rented any flat in London before, so we had a lot of questions. He is very patient in answering those questions and explained everything to us. He always give us quick responses. We hope that with his help, we can move in an amazing flat.
Yutong · 13 April 2022
Agent replied · 30 July 2023
Hi Yutong, thanks for writing this lovely review, and for your recommendation of Jack. Best wishes from the Douglas & Gordon team in Gloucester Road
★★★★★ 5/5
GoogleKelley was wonderful. She looked after us so well and couldn't have done more for us.
Ross · 25 November 2024
Agent replied · 9 December 2024
Dear Ross, thank you so much for your review. We are so pleased that you had such a great experience with Kelley. Best wishes, D&G
★★★★★ 5/5
GoogleKelly Doyle was extremely helpful with me finding a new house
James · 18 December 2024
Agent replied · 9 December 2024
Dear James, thank you so much. It is great to hear your recommendation of Kelley. Best of luck with the house move :) Best wishes, D&G
★★★★★ 5/5
GoogleThe firm is so professional, they guide you to solve everything easily. Their team is very helpful in every way especially Serena Pellegrino is the best. She is very caring and she tries very hard to be helpful in all the situations. I’m so gladful to work with them. ✨
Nurbanu · 13 April 2022
Agent replied · 30 July 2023
Hi Nurbanu, thanks for writing this amazing review! We're so pleased to hear you've been so impressed with Serena and the team, and we look forward to working with you in the future. Best wishes from the Douglas & Gordon team in Gloucester Road
★★★★★ 5/5
GoogleSteve Parry is the most professional agent I've ever met. I'm in a hurry to find a property. However, with his timely response and professional guidance I'm finally able to rent a studio at an excellent location. I'd definitely recommend Steve and D&G.PositiveResponsiveness, Quality, Professionalism, Value
Ruixuan · 24 August 2022
Agent replied · 30 July 2023
Hi Chris, thanks for writing this terrific review. It's great to hear Steve’s hard work and guidance have made the process easier for you. Congratulations on securing your new home! Best wishes from the Douglas & Gordon team in Gloucester Road
★★★★★ 5/5
GoogleSteve Parry was excellent. We had a great conversation to discuss my requirements, and then he lined up perfect properties for me to view. Steve assisted with the negotiations and conditions, and was super responsive with move in details. The best estate agent I have ever worked with. Highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Adrienne · 24 August 2021
Agent replied
Hi Adrienne, we're thrilled to hear Steve is the best Estate Agent you've ever worked with. What a compliment! Thank you for taking the time to write this lovely review. Best wishes from the team in Gloucester Road
★★★★★ 5/5
GoogleWell, our renting experience in Central London has been a complete roller coster until we found Douglas&Gordon at Gloucester road.... after dealing with 5 different agencies, we discovered very professional and knowledgeable real estate experts at D&G. Personal huge thank you to Elisabeth and Esmeralda who guided us through the entire process. I cannot recommend them enough!!
Irina · 30 July 2020
Agent replied
Dear Irina, many thanks for these lovely words! Best wishes from everyone at D&G
★★★★★ 5/5
GoogleKelly was absolutely fantastic service with a smile!
Jack · 18 December 2024
Agent replied · 9 December 2024
Dear Jack, thank you so much!! Kelley will definitely be smiling when she reads this lovely review :) Best wishes, D&G
★★★★★ 5/5
GoogleSteve Parry was enthusiastic and efficient at picking out the properties that would suit my daughter, dog and I. He was available at all hours during the weekend and week to help solve problems and give advice. He made renting for the first Time in 20 years easy.PositiveResponsiveness, Professionalism
Bettina · 24 August 2021
Agent replied
Hi Bettina, thanks for writing this terrific review. It's great to hear Steve was available at all hours, and that he made the process easy for you. Best wishes from the Douglas & Gordon team in Gloucester Road
★★★★★ 5/5
GoogleAm in process of looking for flat to rent for my Daughter who is moving to London soon. Have been in touch with so many agencies but what a pleasure to speak with Kelley in D&G this week, a very helpful, friendly, refreshing young lady - the Irish accent was an added bonus!
Siobhan · 18 December 2024
Agent replied · 9 December 2024
Dear Siobhan, thank you so much for taking the time to write such a lovely review! We hope that the rental search is going well and are so pleased to hear you've had the wonderful Kelley looking after you :) Best wishes, D&G
★★★★★ 5/5
GoogleI must say the quality and service from D&G was beyond my expectations with a perfect understanding of my needs, Nawel was amazing! She took care of my request and she put all efforts and time to meet my requirements ! I highly recommend Nawel at D&G !
Vanessa · 30 July 2021
Agent replied
Hi Vanessa, we really appreciate your recommendation, and we're so pleased to hear we delivered a service beyond your expectations! Best wishes from the Douglas&Gordon team in Gloucester Road
★★★★★ 5/5
GoogleI would highly recommend you contact Nawel at D&G when looking for a flat as she has incredibly helpful in showing us different flats in our search. Nawel was always professional, on time for viewings and understood our needs which is very important. Many thanks.PositiveResponsiveness, Quality, Professionalism
Nico · 24 August 2021
Agent replied · 30 July 2023
Dear Nicolas, we really appreciate your recommendation. Best wishes from everyone at Douglas & Gordon
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