Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI recently bought a flat with D&G and from start to finish i am so happy with the exellent and professional service I received from the Harrington Road team.Mattia genuinely cared about my exeperience wich made it much more enjoyable, highly reccomended.
Carmelo · 13 April 2022
Agent replied · 30 July 2023
Hi Carmelo, thanks for writing this 5-star review. Looking for a property can be a lot of hard work, so we are so glad to hear Mattia made it a breeze! Best wishes from the Douglas & Gordon team in South Kensington
★★★★★ 5/5
GoogleA big thanks to Ro in the D&G South Kensington office for being so helpful and attentive - she really went out of her way to help me, and had a big smile on her face throughout. A 10/10 estate agent!
Rebecca · 13 April 2022
Agent replied · 30 July 2023
Hi Rebecca, thanks for writing this 5-star review. Looking for a property can be a lot of hard work, so we are so glad to hear Ro made it a breeze! Best wishes from the Douglas & Gordon team in South Kensington
★★★★★ 5/5
GoogleI have been blown away by the efficiency of this agency! Our rental journey has been fantastic, made much easier by Isabella Toaldo, who has been helpful and available to discuss all our queries, throughout the process. I would highly recommend using DandG for all your property needs!
Julia · 19 January 2021
Agent replied
Dear Julia, we absolutely love reading reviews like this one! Thank you very much for your kind words and recommendation of Isabella & the team. Best wishes from everyone at Douglas & Gordon
★★★★★ 5/5
GoogleMattia was lovely and helpful, although I didn’t buy a house in the end, but throughout I had a great experience. He has great work knowledge and always very cheerful and friendly.
Zunli · 5 September 2019
★★★★★ 5/5
GoogleMy family and I approached Douglas & Gordon in Gloucester Rd. to enquire about a short-term let in the Kensington area. I was introduced to Steven Toal-Lennon, Senior Letting Negotiator. Immediately, he made himself available and showed me a couple of properties close to their offices. Consequently, we were able to move out of our Hotel (we had recently immigrated to the UK from Cape Town, South Africa) and directly into a very suitable apartment on 13 November 2017 for a month. He was extremely helpful, kind and supportive, whilst at the same time, always professional. From inventories to payments, he was always on hand to help and assist very efficiently, assuring me his mobile was always on.
Our next step was to move into a 12 month let (one that Steven had shown me earlier) and this required a referencing process completely unfamiliar to me and, at times, quite overwhelming. Steven guided the whole process very competently and helped us to really feel as though we were in very safe hands indeed and that it would all come together, which it did. Given the stress of such a huge move, coupled with both my children starting at their English universities in late September, and awaiting business news from SA, his assistance proved invaluable through a difficult and vulnerable time. We were able to move into a new apartment on 12 December 2017 in time for Christmas and are starting to settle down very comfortably.
My compliments to Douglas & Gordon managers Esmeralda Koletsi/Kensington and Serena Barkes/Pimlico (as they successfully negotiated both tenancies with the respective landlords) and Steven's excellent service and valued friendship - we are very grateful. I would have no hesitation in recommending them and this particular Agency. The whole office always struck me as very industrious and professional, but friendly - the perfect combination.
Kind regards,
Susan Lurie.
Catherine · 31 July 2018
★★★★★ 5/5
GoogleI've had an excellent experience searching for (and finding) a flat to rent with Douglas & Gordon. My contact was with Ms Stephanie Russo, who was incredibly helpful and kind, always willing to help, and always giving feedback, even after I decided to close the flat with D & G.
I would also like to give praise to Esmeralda, who also did her best to make the best deal possible on my behalf, even though she didn't have to!
I strongly recommend this branch of Douglas & Gordon because of these two fantastic people!
P · 31 July 2018
★★★★★ 5/5
GoogleThe South Kensington Team provide a great service and are very welcoming and friendly.
They are very efficient and it’s always a pleasure to work with this office, would highly recommend!
Abigail · 30 July 2021
Agent replied · 30 July 2023
Hi Abigail, a big thank you for writing this review. We really appreciate your recommendation. Best wishes from the Douglas&Gordon team in South Kensington
★★★★★ 5/5
GoogleThe South Kensington Team provide a great service and are very welcoming and friendly.
They are very efficient and it’s always a pleasure to work with this office, would highly recommend!
Abigail · 20 April 2021
Agent replied
Hi Abigail, a big thank you for writing this review. We really appreciate your recommendation. Best wishes from the Douglas&Gordon team in South Kensington
★★★★★ 5/5
GoogleA wonderful team in the South Kensington office, Mattia and Claire are professional and very knowledgeable about the local area, highly recommend!
Peppe · 30 July 2022
Agent replied · 30 July 2023
Hi Peppe, thanks for writing this amazing review! We're so pleased to hear you've been so impressed with Mattia & Claire, and we look forward to working with you in the future. Best wishes from the Douglas & Gordon team in South Kensington
★★★★★ 5/5
GoogleHas always been a pleasure to be at Douglas & Gordon , times i have arrived always had smile and friendly service from Jennifer. Amazing work and professional servicePositiveResponsiveness, Professionalism
Jason · 20 June 2021
Agent replied · 19 June 2024
Dear Jaaon, thank you very much for taking the time to write us a review. We are so pleased to hear about your great experience with Jennifer! Best wishes from everyone at Douglas & Gordon
★★★★★ 5/5
GoogleI'd like to thank the guys at South Kensington, they helped me to answer any questions I had and were super responsive! …
Shannon · 13 April 2022
Agent replied · 30 July 2023
Hi Shannon, a big thank you for taking the time to leave this 5-star review, we really appreciate it. Best wishes from the Douglas & Gordon team in South Kensington
★★★★★ 5/5
GoogleA wonderful team in the South Kensington office, Mattia and Claire are professional and very knowledgeable about the local area, highly recommend!
Peppe · 13 April 2022
Agent replied · 19 June 2024
Hi Peppe, thanks for writing this amazing review! We're so pleased to hear you've been so impressed with Mattia & Claire, and we look forward to working with you in the future. Best wishes from the Douglas & Gordon team in South Kensington
★★★★★ 5/5
GoogleThe staff are so warm and welcoming. A really great experience overall, very attentive - couldn’t recommend more!
Eva · 13 April 2022
Agent replied · 30 July 2023
Hi Eva, a big thank you for taking the time to leave this 5-star review, we really appreciate it. Best wishes from the Douglas & Gordon team in South Kensington
★★★★★ 5/5
GoogleGreat service and super friendly staff would recommend!
Anna · 13 April 2022
Agent replied · 30 July 2023
Hi Anna, thanks so much for writing this review. We're so pleased to hear you had a great experience working with our team. Best wishes from the Douglas & Gordon team in South Kensington
★★★★★ 5/5
GoogleAmazing - super helpful branch.
Louisa · 13 April 2022
Agent replied · 30 July 2023
Hi Louisa, a big thank you for taking the time to leave this 5-star review, we really appreciate it. Best wishes from the Douglas & Gordon team in South Kensington
★★★★★ 5/5
GoogleAmazing, quality service as always.
G · 13 April 2022
Agent replied · 19 June 2024
Hi G, a big thank you for taking the time to leave this 5-star review, we really appreciate it. Best wishes from the Douglas & Gordon team in South Kensington
★★★★★ 3/5
GoogleAbsolutely fabulous service from this firm of estate agents and particularly from Mattia who dealt with everything with consummate professionalism and went way beyond the call of duty to make sure everything went according to plan. Can’t recommend Douglas & Gordon or Mattia more highly.
Gabrielle · 31 July 2019
★★★★★ 5/5
GoogleSuperb client service and excellent local knowledge. Extremely helpful, professional and friendly. This agency knows its market well and is adept at finding the right buyer and ensuring that the transaction proceeds smoothly to completion. Specific plaudits to Nahit. I would not hesitate to recommend.
Emeric · 29 July 2019
★★★★★ 5/5
GoogleI've had an excellent experience searching for (and finding) a flat to rent with Douglas & Gordon. My contact was with Ms Stephanie Russo, who was incredibly helpful and kind, always willing to help, and always giving feedback, even after I …
Pedro · 10 December 2017
★★★★★ 5/5
GoogleExcellent service. Open and honest advise.
Donna · 29 July 2019
Agent replied
Dear Donna, Thank you for your kind words! Best wishes from all of us at D&G.
★★★★★ 5/5
GoogleAn excellent agency to work with from both a tenant and a landlord perspective. I have been working with D&G for over 10 years. Excellent team in South Kensington that definitely goes the extra mile!
Yasmine · 31 July 2018
★★★★★ 5/5
GoogleAn excellent agency to work with from both a tenant and a landlord perspective. I have been working with D&G for over 10 years. Excellent team in South Kensington that definitely goes the extra mile!
A · 7 July 2018
★★★★★ 5/5
GoogleThe rentals team at Douglas & Gordon really made a superb effort to let my flat. This was my third time letting with D&G and I commend the company's professionalism. Thank you all.
A · 7 July 2018
★★★★★ 5/5
GoogleVery nice service and human contact. They are fast and very profesional. We stronly recomend it!!
Misbamia · 29 July 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
