Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GooglePhenomenal experience as excepted with Douglas and Gordon. Finding a place was made so effortless thanks to Kelley Doyle. The knowledge, professionalism and enthusiasm she brought to the process was unmatched, I couldn’t have asked for a better agent. Will definitely return.
Claire · 30 November 2024
Agent replied · 9 December 2024
Dear Claire, thank you so much for your review following your experience with Kelley. She will be so pleased to read this! Best of luck with the house move and we hope to see you again soon. Best wishes, D&G
★★★★★ 5/5
GoogleMattia was instrumental in selling our apartment in July 2020, at a time when we weren't really sure what the market would say.
We agreed to sole agent and within a reasonably short amount of time buyers had been identified and we achieved a fair to good price given the market conditions.
Mattia really made it happen, negotiated various aspects well, and got us through the horrible and hopelessly flawed property sale process that exists in England.
He did really well. I recommend.PositiveQuality, Professionalism
Pete · 20 June 2021
Agent replied · 19 June 2024
Dear Pete, we are thrilled that you found Mattia to be supportive, knowledgable and efficient, achieving you a good price, quickly. We hope we can be of service to you again in the future.
Best wishes from D&G
★★★★★ 5/5
GoogleAn incredibly reliable agency. Recently rented with Douglas & Gordon and had a really positive experience, especially with how helpful and available Catalina has been. Thanks again!
IP · 30 November 2024
Agent replied · 11 November 2024
Thank you so much for your review and recommendation of Catalina! We are so pleased that it was a positive experience and we hope to see you again in the future. Best wishes, D&G
★★★★★ 5/5
GoogleKelley made renting an apartment a seamless experience. She was professional, responsive, and friendly throughout, ensuring the process was smooth and stress-free. Highly recommend!
Anna · 30 November 2024
Agent replied · 9 December 2024
Dear Anna, thank you so much for your amazing review following your experience with Kelley! Best wishes, D&G
★★★★★ 5/5
GoogleKelley was amazing she helped me so much during the rental process and was extremely knowledgeable.
Harry · 30 November 2024
Agent replied · 9 December 2024
Dear Harry, thank you so much! That is great to hear and we hope the house move goes well. Best wishes, D&G
★★★★★ 5/5
GoogleKelley was so helpful and efficient to work with and made everything so seamless!
Eleanor · 30 November 2024
Agent replied · 9 December 2024
Dear Eleanor, thank you so much! That is great to hear :) Best wishes, D&G
★★★★★ 5/5
GoogleKelley Doyle was absolutely brilliant. Don’t know where I’d be without her help.
Zara · 30 November 2024
Agent replied · 9 December 2024
Dear Zara, thank you so much for your lovely review about Kelley! Best wishes, D&G
★★★★★ 5/5
GoogleExcellent service! Kelley was a pleasure to work with
Aly · 30 November 2024
Agent replied · 9 December 2024
Dear Aly, thank you so much for your review - this is great to hear :) Best wishes, D&G
★★★★★ 5/5
GoogleWe have just purchased our new home via D&G Mattia & Michelle.
They were extremely good at clearly communicating along the entire process and the transaction went smoothly and timely.
I hope all estate agents were as honest and professional as Mattia and Michelle were - well done guys!
Elena · 30 July 2020
Agent replied
Dear Elena, Mattia and Michelle are great aren't they! Many thanks for taking the time to write this review. Best wishes from all at D&G
★★★★★ 5/5
GooglePhenomenal customer service and prompt. Mattia is very responsive at all times and he gave us a wonderful experience when purchasing our Apartment. Highly appreciated. And we highly recommend Mattia as a an agent to facilitate your purchase or sale.
Moon · 13 April 2022
Agent replied · 19 June 2024
Hi Moon Light, thanks so much for writing this review. We're so pleased to hear you had a great experience working with Mattia. Best wishes from the Douglas & Gordon team in South Kensington
★★★★★ 5/5
GoogleI could not recommend Mattia from this branch of Douglas and Gordon more highly. We have worked with many estate agents in the area over the past years and Mattia at Douglas and Gordon has superceeded all our previous experiences. He is highly professional and honest and works with integrity and decency. He is also effective and has a very quick turn around time for any queries we had. Buying a flat is a stressful time but he made the experience a pleasant and even happy one. Mattia really is exceptional at what he does and stands out from all others we have worked with in the past.
Sophie · 29 July 2019
★★★★★ 5/5
GoogleWe recently purchased a property through Douglas & Gordon and were assisted in the process by Claire Bird. It was not an easy purchase and there were a few twists and turns along the way. However, I wanted to submit a review as we were really impressed with Claire. She was proactive, professional and responsive throughout. She was a pleasure to deal with, kept us up-to-date and we’ll-informed at all times. She was readily available and helped to resolve unexpected issues; progressing the transaction and being effective and diplomatic, in her dealings with all parties. It was refreshing to work with Claire on this transaction and we wouldn’t hesitate to recommend her.
Helen · 31 May 2022
Agent replied · 30 July 2023
Hi Helen, a big thank you for taking the time to leave this 5-star review, as well as your recommendation. Best wishes from Douglas & Gordon Estate Agents South Kensington
★★★★★ 5/5
GoogleThe service from D&G from the very early planning stages of our project to the finished result was brilliant. Sophie provided excellent research and valuable insight to aid the final choice of design and layout for the flat prior to the start of the project. Regular site visits followed. Once the flat was completed the marketing advice was excellent, indeed Mattia found us a buyer within a week of the flat launch. This all in the middle of a global pandemic! We thoroughly recommend D&G and will be using them again for future projects.
Tracey · 30 July 2021
Agent replied
Dear Tracey, this is fantastic to hear! Thank you very much for taking the time to write this great review. We really appreciate your recommendation and look forward to working with you on future projects. Best wishes from everyone at D&G
★★★★★ 5/5
GoogleIt has been a very positive experience working with D&G on the sale of our flat, as Mattia worked very well to find us a serious buyer.
Throughout the process, his advice, communication and transparency has been exceptional, clearly understanding our needs and concerns.
Following a very challenging year under all aspects, my property was on the market since January 2020, rotating across numerous agencies.
However the real results came through when I instructed D&G in August, as after approximately 6 weeks, Mattia presented me with a very attractive offer - ultimately standing out relative to their peers.
One particular aspects which was important to me and thought that D&G did a very good job, is their duty of care towards their client. For example, I never felt under pressure in any particular way to accept unsatisfactory offers, no matter how close they were to taking price.
I would happily conduct more business with D&G or recommend their services to others.PositiveResponsiveness, Quality, Professionalism
Paolo · 20 June 2021
Agent replied · 19 June 2024
Dear Paulo, thank you very much for your recommendation - we truly appreciate it! Best wishes from everyone at Douglas & Gordon
★★★★★ 5/5
GoogleWe have just purchased our first home together with my husband via D&G team, led by Sophie Hayward.
D&G were very helpful and Sophie in particular was excellent at communicating with us and keeping us informed throughout the entire process. As a result the transaction went seamlessly.
We would definitely recommend D&G and would be happy to deal with them in the future!
Elizabeth & MaximPositiveResponsiveness, Quality, Professionalism
Elizabeth · 25 August 2021
Agent replied
Dear Elizabeth & Maxim, congratulations on the purchase of your first home, and we are thrilled to hear you had an seamless experience with Sophie! Best wishes from everyone at D&G
★★★★★ 5/5
GoogleI've had the chance to meet Suzie Bassett-Piggott from Douglas & Gordon at South Kensington and it is definitely worth mentioning the effort she has made to be sure I find the perfect place. I would recommend her to anyone. Suzie is very friendly, reliable and always reply my queries in a quick and professional manner.
Chow · 29 July 2019
★★★★★ 5/5
GoogleI've had the chance to meet Suzie Bassett-Piggott from Douglas & Gordon at South Kensington and it is definitely worth mentioning the effort she has made to be sure I find the perfect place. I would recommend her to anyone. Suzie is very friendly, reliable and always reply my queries in a quick and professional manner.
Brian · 21 June 2018
★★★★★ 5/5
GoogleWe have just purchased our first home together with my husband via D&G team, led by Sophie Hayward.
D&G were very helpful and Sophie in particular was excellent at communicating with us and keeping us informed throughout the entire process. As a result the transaction went seamlessly.
We would definitely recommend D&G and would be happy to deal with them in the future!
Elizabeth & Maxim
Elizabeth · 12 October 2020
Agent replied
Dear Elizabeth & Maxim, congratulations on the purchase of your first home, and we are thrilled to hear you had an seamless experience with Sophie! Best wishes from everyone at D&G
★★★★★ 5/5
GoogleWe just sold our basement flat with D&G and are so grateful to Mattia for his guidance in the process. We had some tricky moments to navigate but Mattia, along with his colleague Claire, worked tirelessly throughout, remaining easy to talk to, communicative, professional and supportive to our needs. I would highly recommend working with them. A brilliant team!PositiveResponsiveness, Quality, Professionalism
E · 20 June 2021
Agent replied · 19 June 2024
Hello E, thank you so much for taking the time to write this review. We are so happy that Mattia and Claire were able to help you sell your flat. Best wishes from the Douglas & Gordon team in South Kensington
★★★★★ 5/5
GoogleWhilst most struggle to follow up and are transactional based, we fell Tristan and Mattia were the only agents that were there to help and go the extra mile. Tristan accompanied us all along the journey of our purchase. We wish everyone a similar flawless experience.
Fab · 21 October 2019
★★★★★ 5/5
GoogleHad a great experience with this office of Douglas & Gordon and highly recommend it! Stephanie and Esmeralda were extremely helpful, kind, and always available to help me find my next place in London. Will definitely return to them if I decide to move in the future
Luca · 31 July 2018
★★★★★ 5/5
GoogleI would like to say a big 'thank you' to Mattia who, working with his colleagues at the Notting Hill branch, found the right buyer for our flat. He provided regular feedback throughout the process, from viewings to offer and completion. It has been a pleasure dealing with him.PositiveResponsiveness, Quality, Professionalism
David · 20 June 2021
Agent replied · 19 June 2024
Hi David, a big thank you for writing this great review, and congratulations on the sale of your property. We're so pleased to hear how happy you are with the service. Best wishes from Mattia and the Douglas&Gordon team in South Kensington
★★★★★ 5/5
GoogleI have been blown away by the efficiency of this agency! Our rental journey has been fantastic, made much easier by Isabella Toaldo, who has been helpful and available to discuss all our queries, throughout the process. I would highly recommend using DandG for all your property needs!PositiveResponsiveness, Quality, Professionalism
Julia · 25 August 2021
Agent replied
Dear Julia, we absolutely love reading reviews like this one! Thank you very much for your kind words and recommendation of Isabella & the team. Best wishes from everyone at Douglas & Gordon
★★★★★ 5/5
GoogleI have always found D&G to be professional and without ever any pressures that I have experienced with other agents. Their property portfolio is first class and I have been impressed by the properties shown to me by Claire Bird and the South Ken team and their enthusiasm.PositiveQuality, Professionalism
Guy · 20 June 2021
Agent replied · 19 June 2024
Dear Guy, that's great to hear! We really appreciate your recommendation of Claire. Best wishes from everyone at Douglas & Gordon
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