Douglas and Gordon London reviews

★★★★★ 5/5

Google

Hannah was so helpful when I was buying my first flat. She was always communicative, proactive and kept me fully informed every step of the way. I wouldn’t hesitate to recommend her.

Anna · 22 May 2026

★★★★★ 5/5

Google

Dealt with Edward Allen and he’s your go to guy if you need a new home! He’s knowledgeable, informative, attentive and easy to deal with. Made me feel listened to and worked diligently to help with my queries. Would definitely return to in the future.

Mark · 2 October 2025

★★★★★ 5/5

Google

Catalina was so helpful in helping us secure our first apartment in London! So friendly and helpful throughout the whole process. Thank you! ☺️

Georgia · 13 February 2026

★★★★★ 5/5

Google

We were thoroughly pleased with the service we received during our flat search. Catalina was incredibly efficient, friendly and knowledgable. Everything went very smoothly and she kept us updated every step of the way to securing our new flat. Thank you very much for all your help!

Lewis · 30 November 2024

★★★★★ 5/5

Google

I had a huge pleasure to meet Ben in Sales at the Douglas & Gordon Fulham . Firstly when I asked to make an appointment to view the flat , Ben was able to accommodate me at the same day in the space of 3 hours time ! During the viewing I expressed to Ben that I do like the property , but I had some concerns . Ben gave me enough time to explain my concerns . Having NOT the best experience for the last 6 months , where I put an offer and someone else put higher offer or the agents were poorly accessible to communicate , my worry now was that I might lose this offer again . I felt so relief when Ben provided me with the assurance that , if the offer gets agreed , it can be exclusively secured for me for two weeks , I cannot express enough how important that was for me . Moreover on the same day by the afternoon my offer was already accepted and everything since is going very smoothly . I was very impressed about Ben's professionalism and the way he is dealing with me from the first call . His approach was friendly , he was able to answer all my questions . Extremely pleasant experience and Douglas & Gordon should be proud to have a such a Fantastic Agent as Ben in Sales . Thank you and Congratulations ! ZanetaPositiveResponsiveness, Quality, Professionalism, Value

Zaneta · 27 August 2022

★★★★★ 5/5

Google

Camilla and the team have been fantastic getting us into our new flat, clearing explaining the process from our initial viewing to now being just about moving out. They have been professional and helpful whether it be arranging viewings, through the bidding process or in the office when others from the team made sure I was being attended to. A shout out to Amelia in the Battersea office for referring us to Camilla for a flat we liked in Parsons Green, nice to see they work well as a team.PositiveProfessionalism

Thomas · 20 June 2022

★★★★★ 5/5

Google

I was fortunate enough to have met Camilla from Douglas&Gordon Fulham on our chase to find our dream house. It’s been a very stressful couple of month as the market is very competitive and Christmas is just around the corner. However having Camilla on our side, helping us in her calm, kind and very thorough way made a huge difference to mine and my fiancée’s life. It’s important to feel that you can totally trust your estate agent and that they have your best interest at heart, and Camilla is truly a role model for exactly that. Thank you 🙏🏻

Luca · 20 June 2022

★★★★★ 5/5

Google

My experience so far with D&G has been largely positive. Everyone who I have spoken with has been extremely helpful and professional. A special thanks to Ben for being so proactive when a new property came on the market that matched my search credentials. He called me straight away and was able to arrange a virtual viewing the following day (a lifeline when you’re not living in London!). Ben’s helpful guidance throughout the whole process, and his quick responsiveness to my messages has put me at ease. If you want an honest, efficient estate agent, look to Ben! My only grievance was the initial setback in securing our property. In that, we were originally told our offer on a flat had been accepted, only to be told the following day we had lost the flat due to D&G putting forward a higher offer to the landlord which had been accepted instead. We were then be told, 3 days later, the flat was now available to us again as the other offer had fallen through. My advice to prospective tenants: don’t assume a property is yours until you sign a contract and a deposit has been paid.

Miriam · 20 June 2022

★★★★★ 5/5

Google

The Douglas and Gordan is a best estate company I have ever dealt with. Very professional, experienced and helpful agents and brokers. Professional and nice people.They care about their client very well,Highly recommend. Especial Thanks for Letting manager Julia Salck , she was more than helpful in finding a good tenant for my flat. She was honest, upfront, and She was extremely communicative and easy to reach to answer any of our questions at all time. Julia was extremely helpful, open, transparent, and reliable through the whole process, She really cared about me. Great Thanks to all Douglas and Gordan staff . Julia you are the BEST.

Salma · 20 June 2022

★★★★★ 5/5

Google

I had a great experience with Catalina. She went above and beyond to help with the viewing and made everything feel straightforward. I was running late and she was so patient and understanding. Nothing was ever too much trouble genuinely one of the nicest agents I’ve dealt with

Marianne · 13 February 2026

★★★★★ 5/5

Google

Excellent agency and a special thank you to Paula. She was extremely helpful and made every effort possible to find me the perfect place. Paula listened carefully to me and found exactly what I was looking for. Also very flexible when it came to arranging viewing dates and times. Quick to get back to me and always a phone call away. Thank you very much :)

Carla · 20 June 2023

★★★★★ 4/5

Google

Very personable staff. Found tenants quickly and the kept updated on documentation process through email and their portal. Harry was very helpful throughout the process and shared update on offers promptly. overall good experience. Would have been 5 star review if the internal communications work better. Property management asked for same documents supplied to lettings team. Another agent was not aware that current tenant was in.

WP · 20 June 2023

★★★★★ 5/5

Google

My husband and I were extremely fortunate to have met Aimee from Douglas & Gordon Fulham. She kindly drove us to see the properties that we were interested in , was incredibly patient with all the questions we were firing at her & was extremely well informed on all the details. Moving down the line towards an exchange Aimee is still there for us for any last minute questions. Couldn't have asked for better !

Harriet · 20 June 2022

★★★★★ 5/5

Google

We were searching for a home in London for several weeks and have worked with countless agents, but D&G stood out by a mile. They are professional, transparent and seem to really care about both the tenant and the landlord. A huge thank you to Camilla Craven in particular who helped us find our DREAM flat and made the process completely seamless. We cannot thank you enough! The best estate agents I have ever used.PositiveProfessionalism

Lottie · 20 June 2022

★★★★★ 5/5

Google

After leaving London prior to lockdown due to our current flat being too small for us to all WFH comfortably we got in contact with D&G and explained that we were looking for something bigger with a possible outdoor space. Lucy Gaunt was amazing - she helped us throughout our search, answered our (many) questions very quickly and we were able to find the exact property we were looking for as a result at a great price! The landlord accepted our offer in less than 24 hours and Lucy really took care of the rest. Any issues/questions we had with references etc she took care of almost immediately, and made the process a lot more stress free than we have experienced in the past with other agencies. Whenever Lucy was OOO on another viewing etc the other people in the D&G office were always very friendly and helpful on the phone, and passed all our messages along in a timely manner. Myself and my two flatmates highly recommend D&G and Lucy to all our friends considering moving. You can't go wrong with the service!PositiveResponsiveness, Professionalism, Value

Olivia · 20 June 2021

★★★★★ 5/5

Google

We have recently rented a property through D&G Fulham and the whole experience has been great. Ally Carberry has been the agent we have liaised with throughout the process and she has been fantastic - she is always on hand to help with anything and has gone above and beyond to ensure that the experience has been seamless for us. Finding a rental property in the current market is an extremely stressful task and we can safely say that Ally made it totally stress-free and a genuinely enjoyable experience for us! I would definitely recommend Ally and D&G Fulham’s services to any other tenants.PositiveResponsiveness, Quality, Professionalism

Lucy · 20 June 2021

★★★★★ 5/5

Google

I’m a first time buyer so wasn’t entirely sure about the process of buying and also what to look out for when purchasing a new property. Thankfully Micky Singh was on hand whose excellent professionalism, ability to answer all of my questions in detail, promptness in replying to all of my emails and calls plus his taking time out of his own day to accommodate viewings etc. made the whole experience incredibly positive and simple. I couldn’t recommend Douglas & Gordon and him in particular enough. Stellar servicePositiveProfessionalism

Nicholas · 20 June 2021

★★★★★ 5/5

Google

Camilla has been really excellent helping us find our flat. At first we contacted D&G through rightmove but eventually we just relied on Camilla to recommend places. She showed us a few excellent flats that really suited and eventually we got an accepted offer! She's also been super responsive throughout the whole the process, really made things easier. Also and this bit really matters, we gave a hard limit on the price we were willing to pay and she never even suggested something more expensive, which is a first and much appreciated.PositiveResponsiveness, Quality, Professionalism

Matthew · 20 June 2021

★★★★★ 5/5

Google

I viewed some properties with Ally Carberry ( Fulham) with my partner and I was very impressed with how personable Ally was, as well as being professional at the same time. She was on hand at any time of the day and evening for any questions we had about flats and the market. We sadly didn't find through D&G, but when we are looking next time round, we will be sure to get in touch! Thanks for all your help

Jake · 2 December 2020

★★★★★ 5/5

Google

I’ve had a great experience with Douglas & Gordon, particularly our agent Camilla whom assisted with my recent flat search. Throughout the process D&G and Camilla were so helpful, professional and friendly and willing to answer all the questions we had. Camilla assisted in finding a property which was exactly what I was looking for! Truly made the experience of flat searching so much easier and stress free.PositiveResponsiveness, Professionalism

Nicole · 27 August 2022

★★★★★ 5/5

Google

I have had such a delightful experience with Lara Belpeer at Douglas & Gordon Fulham! After having many sour experiences (gazumping, sales falling through at the last minute) with other agents on my buying journey, Lara was a real breath of fresh air! I can't say enough good things about her - she was professional, helpful, fair, transparent and just overall a really good person. She was able to expertly balance between superbly representing the seller's interests and making sure my offer was fairly treated and considered. I can't recommend her more highly for either sellers or buyers!!

Alexandra · 1 August 2020

★★★★★ 5/5

Google

Following the news that we will be having our first child in October we approached Douglas and Gordon to help us find a nice spacious flat on the ground floor with a garden. From start to finish, Lucy Gaunt was extremely helpful and professional in her attitude and helped us secure a great flat which we’re really excited about! Lucy is really quick to respond to any emails or messages and she is very on the ball with regard to leases and referencing. Would thoroughly recommend both D&G and Lucy if you’re a tenant or landlord looking to rent a flat. Henry

Henry · 25 July 2020

★★★★★ 5/5

Google

Just recently having to move flats, Catalina at Douglas & Gordon in Fulham made everything so effortless and smooth. She was punctual, professional and incredibly helpful and would highly recommend her when looking to move.

Tanis · 31 October 2024

★★★★★ 5/5

Google

Lara, at Douglas & Gordon Fulham, was an absolute tour de force in my search for a new home. I found Lara’s high standard of professionalism, and expertise in the property market, to be extremely refreshing. Lara made a conscientious effort to understand my requirements from the outset, and then proactively communicated all available properties that suited my requirements. It was always possible to reach Lara, throughout, and it was a never a problem to arrange viewings around my availability. Lara is a credit to the industry, and I subsequently have no hesitation in recommending the services of Douglas and Gordon.

K · 20 June 2020