Douglas and Gordon London reviews

★★★★★ 5/5

Google

A big thank you to Tom who has been fantastic throughout the process of finding & securing a property to rent. He has handled all our queries efficiently and professionally and we would wholeheartedly recommend!

Aoife · 30 July 2022

★★★★★ 5/5

Google

We’ve just completed on the sale of my daughter’s flat in Battersea via Douglas&Gordon. Xander and Terence ran the process and were a joy to work with. They generated a steady flow of qualified purchasers and followed up promptly after each viewing. We had two interested parties and they managed that process well and once we’d gone Sale Agreed they ran a tight process with regular feedback and helpful suggestions to ourselves and the purchaser. Importantly, they were also fun to work with in what can be a stressful process. We’d very happily work with them again should the situation arise. Thanks guys!

Eamon · 23 November 2022

★★★★★ 5/5

Google

Bryony Floyd best lettings negotiator! Bryony was always proactive/efficient/approachable and cared for our interests all the way through the renting process. Massive thank you to all the other members of D&G that I didn´t have the chance to meet but were also super efficient in this process! *****

Ana · 31 July 2019

★★★★★ 5/5

Google

The most professional company I have ever worked with! From start to finish I felt like I was in good hands with the friendliest most understanding team members. It was amazing to have a team of people who felt like they actually wanted to help me find the perfect properly for me! A particular thank you to Marcus who has been an absolute joy. He has made what could have been a stressful time for me the easiest, smoothest and actually quite fun! He looks good in a suit too! Thank you everyone!

Dean · 29 July 2019

★★★★★ 5/5

Google

Rachel has been a great assistance throughout the buying process, keeping me well informed and helping to push slow solicitors on both sides. Would use this firm again should I be selling in future.PositiveResponsiveness, Professionalism

Lucy · 21 June 2022

★★★★★ 5/5

Google

Celia was absolutely fantastic as our estate agent. She was always on the ball, and extremely helpful throughout the whole sale process. I would thoroughly recommend D&G Battersea, and in particular Celia!PositiveResponsiveness, Quality, Professionalism, Value

Myles · 21 June 2022

★★★★★ 5/5

Google

I had an excellent experience with these estate agents, highly recommend them based on my recent experience. Celia Berkshire was my agent and she was a great help, understood exactly what I was looking for, very professional and a joy to work with.

Rose · 5 February 2021

★★★★★ 5/5

Google

Rachel Geraghty was absolutely lovely to work with. The viewing went smoothly and I enjoyed it tremendously. Rachel is professional, interesting, knows a lot about the property and surrounding areas. I look forward to working with her more.PositiveResponsiveness, Quality, Professionalism, Value

Zoryana · 21 June 2021

★★★★★ 5/5

Google

Lois was incredible in our search. She really understood what we wanted, was transparent and worked extremely efficiently. She knew what we wanted before we even did! Highly recommend! Also the whole team are so friendly and felt very welcome.PositiveProfessionalism

Jessica · 27 August 2021

★★★★★ 5/5

Google

I had a very positive experience, arranging viewings with one of their sales team, Harry. Harry is very responsive and helpful. The whole process was smooth, would recommend.

TAO · 22 February 2023

★★★★★ 5/5

Google

Had a great experience renting through D&G. Spent the afternoon looking at properties with Lucinda and found the perfect flat in Battersea. Lucinda was really responsive to all our questions and made the whole moving process so quick and easy. Couldn’t recommend enough!

Elle · 8 December 2020

★★★★★ 5/5

Google

I reached out to Douglas and Gordon earlier this year when I began my house hunt, and I have been given some great advice so far by Terence Gaw - starting with things like structural aspects of the property, to advice on how to negotiate an offer, Terence has also been keeping me actively updated on developments in neighborhoods I have liked thus far. Hands down this has been the most customized and helpful house hunting advice I’ve received thus far, and look forward to continue to work with him!PositiveProfessionalism

Ayman · 27 August 2022

★★★★★ 5/5

Google

High quality service, great value for money and a focus on results are the key attributes of Douglas & Gordon’s Northcote Road branch. That’s what my wife and I experienced as we navigated the difficult process of selling ahead of separation and buying two new homes. Thomas Howe and his team exceeded our expectations, got us an offer at our asking price within three days and proactively managed the chain and the other agents so that we will be completing 14 weeks after putting the property on the market. Which is astonishing when you think about it. Estate agent charges range from 1.5% to 2.5% in the Battersea area. D&G are mid-range at 2% but when one considers what they did, their value for money was exceptional. Thomas and his team devised and executed a marketing strategy for our property, secured 17 viewings in three days (with another 12 lined up for the rest of the first week had we not accepted an offer), proactively head-hunted our eventual buyer, suggested a house swap with our buyer to my wife (on which they knew they would get no commission), and resolved every problem in the chain within 48 hours of it arising. Sincerity isn’t a term often used to describe estate agents, but sincerity, transparency and responsiveness characterise the culture that Thomas has developed at the Northcote Road branch. And sincerity breeds trust, as does Thomas’s intimate knowledge of the local market and its housing stock, his active database of potential buyers and his calm confidence in our property and its true value. The most impressive aspect of the D&G service is team work. Every member of the enthusiastic sales team viewed our property, even if they weren’t directly involved in selling it. Admin is quick and on point. The team delivers a service until completion, with none of the ‘hand-offs’ to invisible back office staff favoured by other agents. And then there is Oliver Mason. It was Oliver who head-hunted our buyer. It was Oliver who selflessly suggested the house swap that proved so crucial in keeping the chain simple and secure. Simply put, Oliver is an extremely intelligent guy who has real empathy with people and property and sprinkles magic on his way to getting the right result for sellers and buyers alike. We couldn’t recommend D&G’s Northcote Road branch more highly.

Ross · 31 July 2018

★★★★★ 5/5

Google

After being misled on a property purchase by another agent based in Battersea, we found our new flat through Douglas and Gordon, who from the moment we contacted them were professional, transparant, and quite simply a pleasure to deal with. They understand that buying a property is one of the most important purchases you will ever make, and they made the process as stress-free as possible. Unlike other agents we have come across, they take a practical and holistic approach to their job, which we felt produced the best outcome for all parties. We were particularly impressed with Oliver Mason, who showed us a property we were interested in on his day off during the Christmas period. He listened to us and genuinely wanted to find the right property that matched our criteria. He was outstanding throughout the purchasing process, constantly keeping us informed, and nothing was too much trouble for him. We cannot recommend him highly enough. We also had the pleasure in dealing with Tom Howe, the manager of the D&G Battersea branch during the final negotiations. Like Oliver, he was professional and understanding. Having gone through this process on a couple of occasions with different agents in Battersea, we felt that Douglas and Gordon were confident that they can sell their properties, and therefore their focus was finding the right match for us. Because of Oliver and Tom, the purchase was completed in approximately 3 weeks. We cannot thank Oliver and Tom enough for their hard work in getting the deal done and would wholeheartedly recommend them either as a buyer or a seller.

K · 31 July 2018

★★★★★ 5/5

Google

There's a phenomenal member of staff at Douglas & Gordon. Leah Purchase is the loveliest person you could ever hope to encounter to help find your dream home. The clue is in her name. Buying a house just got easier. Thanks Leah. You're 5 stars! :D

Nikki · 31 July 2019

★★★★★ 5/5

Google

Although we didn’t buy through D&G in the end, I wanted to thank Rachel for all her help during our search. Such a warm, professional approach was hugely appreciated by us - not all estate agents are the same!

Rebecca · 30 July 2021

★★★★★ 5/5

Google

We’ve just completed on the sale of my daughter’s flat in Battersea via Douglas&Gordon. Xander and Terence ran the process and were a joy to work with. They generated a steady flow of qualified purchasers and followed up promptly after each viewing. We had two interested parties and they managed that process well and once we’d gone Sale Agreed they ran a tight process with regular feedback and helpful suggestions to ourselves and the purchaser. Importantly, they were also fun to work with in what can be a stressful process. We’d very happily work with them again should the situation arise. Thanks guys!

Eamon · 30 July 2022

★★★★★ 5/5

Google

I have just moved into a new flat in Clapham and the whole process has been quite smooth. Lois has been assisting me from day one, being very helpful and making communication very easy and on time. Thank you!PositiveProfessionalism

Eugenio · 21 June 2021

★★★★★ 5/5

Google

Terence was extremely professional and effective during the sale of our property and he made the whole process both easy for us and enjoyable. I couldn’t recommend him and D&G more.

Henry · 30 July 2022

★★★★★ 5/5

Google

Although we didn't end up buying with D&G, we had a really great experience with them. Will Moore was very attentive to what we needed and would let us know as soon as a property became available that he thought would fit (properties worth our time, not just anything). He was actually a very transparent agent and I felt very honest with us, which is a pleasure and relief when going through the house buying process. Thank you!

Ele · 31 July 2018

★★★★★ 5/5

Google

Douglas & Gordon are a highly professional company. They have been awesome to deal with, in particular 1 estate agent Terence Gaw. He really cares and has constantly listened to mine and my partners needs, always going 1 step beyond to help us on our search for a new home. We still have not found the right one yet, but I truly hope it is with Terence as he has gone the extra mile time and time again

Chris · 30 July 2022

★★★★★ 5/5

Google

Marcus was really helpful! He found a lovely property for me to rent in a central location for uni, I’m so grateful! I would reccomend to anybody Douglas & Gordan Battersea - they’ve been really great with keeping me updated throughout the process!

L · 29 July 2019

★★★★★ 5/5

Google

I highly recommend D&G if you are looking to purchase in the Clapham/Battersea area. A special shout out to Celia Barkshire who I worked with. She was fantastic! Very professional, knowledgeable and personable. Thank you!

Jamie · 30 July 2021

★★★★★ 5/5

Google

I'd wholeheartedly recommend Tom H at Douglas & Gordon - he sold my place for a great price and on top of that, is attentive, responsive and a great bloke. Would highly recommend for anyone out there looking to sell up.

Tom · 31 July 2019