Douglas Allen reviews

★★★★★ 5/5

Google

Just wanted to share my positive experience with Jake - myself and my partner have been looking for a property locally to buy in the near future and he's been so helpful and professional. He's given us great advice and we feel so much more confident now! He's so friendly and more than happy to help with anything we need. Thank you Jake!!

F · 30 March 2024

★★★★★ 5/5

Google

Although the housing market is a little unsettled at this time, Douglas Allen in Chingford have been very supportive, helpful and knowledgeable, especially Jake. He has been in constant contact seeing if there is anything he could do to help within my search. He recommended their mortgage team who were incredibly helpful, especially for someone as unknowledgeable as me regarding mortgages and the process. If you are considering buying your new home, I would use these guys as they have taken so much stress out of the process.

Daniella · 12 December 2022

★★★★★ 5/5

Google

Where do I begin to describe the Heaven send Kaitlin Stoddart. Upon being informed, that my mum had been diagnosed with terminal cancer, I spend time trying to figure out what her dying wish was, so I could give her one final surprise. She told me she would love to live in a big house with myself, my brother and my sister one more time. Keeping in mind we all have families of our own. She was very specific what kind of house she wanted. Detached, Big garden for the grandkids to run, local to the shops and stations, but walking distance from her beloved Epping forest and of course room for all of us. A house with those specifications in Chingford, This was a unattainable task for any Estate agent or so I though. When I came across Douglas Allen, the person I started my contact with was Kaitlin Stoddart. I don't know what to praise, if I stared I would run out of words. but I will try and do her just for what she deserves. Not only did she listen to me whilst I was crying my eyes out about my mothers situation, she was incredibly caring and shed tears hers self, that kind of humanity is found very far and in-between, particular in this toxic world we live in. She took note of all my ridiculous demands and actively tried to find me a property, day in and day out. In all honesty I knew it was impossible to find what I wanted for the budget I had. But Lo and behold, she found it. The very house my mum dreamed about, the house that gave her hope of a better tomorrow, she actually found it, this was a miracle for me, however there was only one problem, the property stopped taking viewings before I could request to do so. Without hesitation Kaitlin spoke to several senior managers and fought my case and managed to get me a a viewing, Upon viewing it, I knew that this was it. Knowing that I couldn't match the current offer, I become disheartened, to be this close and yet so far. But Kaitlin, didn't give up, she knew how much this meant to me, not just the house... but fulfilling my dying mothers last wish. She took time to look into my financial situation and explained that as a chain free buyer I would be more desirable to the sellers and so I went ahead and made and offer. The process was difficult for me, having to take my mum to chemo therapy on a regular basis, and seen the woman I grew to know as indestructible, literally deuterate in front of my eyes, destroyed me. I was so slow to respond, hard to get hold of, emotionally and had many outburst, but yet, despite all, Kaitlin stood besides me through out the process, not only in the matter of purchasing it as my agent, but even a therapist and friend. I wish there where more people like her at the top end of the ladder, if she managed to assist me this much Senior Sales Consultant, Imagine what she could do if she managed the branch. The example she would set for her staff to treat people not just as money bags like many other firms do, just trying to sell, no, but rather bring a human touch to what is a very stressful and demanding situation. Kaitlin If you are reading this... There is nothing I could say or do, to payback the kindness you have provided through this difficult time, I hope other see the the shining start I do. Thank you Suleyman CaliskanPositiveResponsiveness, Quality, Professionalism, Value

Suleyman · 22 June 2022

★★★★★ 5/5

Google

Thank you to James,Jess and all the team for selling my flat so smoothly,from start to finish. You all really helped me to fill in my forms as i did not have a clue what to do. I have not moved for over 15 years so didn't know where to go or what do but this was all made easy thanks to you all. I know that when my parents move in the near future they will be coming to you and only you I highly recommend. Thanks again Peter CookPositiveResponsiveness, Quality, Professionalism, Value

Peter · 22 June 2022

★★★★★ 5/5

Google

James, Jake and the team were always very professional and responsive throughout the time we were selling our property and viewing another. Jake was always very accommodating and flexible when it came to arranging viewings, and always kept us informed with updates and feedback from potential buyers - as well as on the work he was doing behind the scenes to encourage more viewings and generate interest in the property we were selling. Thanks!

Mark · 12 December 2022

★★★★★ 5/5

Google

Fantastic service from all of the staff at Douglas Allen, Chingford. We had our house on the market for a long time with another agent, who failed to sell it and repeatedly messed us around. On the verge of giving up, we approached several other agents to talk things through and immediately knew that we would be in safe hands with Jessica at Douglas Allen. Jessica is honest, friendly and professional and as soon as she got our house back on the market, we had numerous viewings, all accompanied by the agent as promised, and offers within a very short space of time. We are also buying our next property through Douglas Allen and couldn't be happier with the service we have recieved from Jessica, Kaitlin and the whole team.PositiveResponsiveness, Quality, Professionalism

Joanna · 28 August 2021

★★★★★ 5/5

Google

Douglas Allen Chingford have been amazing. We have not had a straight forward moving experience but Jess and Kaitlin have been with us every step of the way. Jess has been brilliant, reassuring us and doing everything possible to help us sell our property and find a new home. They have been professional but so kind as well and I genuinely miss being able to pick up the phone and have a chat with them. I would recommend them to anybody wanting to move.PositiveResponsiveness, Quality, Professionalism

Jess · 22 June 2021

★★★★★ 5/5

Google

We just bought a house through Douglas Allen and had such a positive experience with them. There was a blip in the process which Jess and her team worked hard to resolve for us by continuously chasing on our behalf and never giving up. Jess, Kaitlin and Natasha are so lovely, friendly and supportive - they kept my spirits up all the way through the process and made sure to check in on me and reassure me constantly - the difference between them and other estate agents is knowing that they care...you can't beat service like that! I highly recommend using Jess and the team at Douglas Allen for buying/selling - 5 star service all the way!PositiveResponsiveness, Professionalism

Pam · 22 June 2021

★★★★★ 5/5

Google

Great service throughout. They sold our property and found us our dream home. Jess was great from the start, clearly explaining how it was all going to work and considering we sold during Covid-19 was very efficient and worked safely. Great support throughout from Kaitlin and Jess. Kaitlin was helpful in buying our new property, helping to chase things when needed. They were with us all the way though on the other end of the phone right down the moment we got our keys and still even checking in with phone calls now. Cannot recommend Douglas Allen enough for our sale and purchase. A huge thank you to a great team.

Danielle · 15 April 2021

★★★★★ 5/5

Google

Thank you so much to the team at Douglas Allen in Chingford. Jess found a buyer for our house before it even went on the market. We only needed two viewings, very welcome during Covid! She was so friendly and helpful. Their project management is particularly good. Natalie and Kaitan were brilliant. In the lead up to exchange Natalie was incredibly proactive and persistent - just what was needed to get us over the line. Thanks so much guys!!PositiveProfessionalism

Amy · 22 June 2021

★★★★★ 5/5

Google

5 star's is not enough. I was with an on line estate agent for 3 month's, the offers were below what we're willing to go, jess kept coming round saying she could get what we wanted and more people through the door who was in a better position to put offers on the table. In the end after being let down again I agreed. I really wish I had not waited and let money dictate my decision, in a few WEEKS not months I had offers and a buyer for the amount we wanted. Jess was true to her word, in fact the whole team at douglas allen were brilliant, always there if I needed anything and have kept me up to date. I will be moving in two weeks thank you jess and Douglas Allen.

Denise · 24 June 2020

★★★★★ 5/5

Google

Thinking about buying a property, popped in to Douglas Allan Chingford to see what the market was like and spoke to Jake and James in the office who gave me some really good advice on what to do - will be looking in the new year through them, when Christmas is out of the way and have saved up a bit more money

Daniel · 12 December 2022

★★★★★ 5/5

Google

Great support from the whole team. A huge and special thank you to Jess, and also James, who supported us in Jess' absence when she was on annual leave. Jess and James were both extremely helpful in giving us confidence with selling our house. They were both very knowledgeable in the area. Thanks to both of them, we underwent a very smooth and professional process. I can definitely recommend the team. Thanks again for your support.PositiveProfessionalism

Elisabeth · 22 June 2020

★★★★★ 5/5

Google

I was looking for my first home and have to say Jessica was the best agent I came across, her knowledge in the area was second to none a lot of agents were sending me stuff that just didn’t suit my requirements and I felt like they wasn’t listening she gave me some great advice to use MMD and that saved me lots of money that makes her even better Thanks again ... Miss GarnerPositiveProfessionalism

Tawnie · 28 August 2020

★★★★★ 5/5

Google

I could not recommend enough! As a first time buyer, with no confidence, Jake was fantastic at supporting me through the whole process. Thank you so much for helping me secure my beautiful home, I could not have done it without you.

Siena · 13 April 2024

★★★★★ 5/5

Google

Having a wonderful experience buying a house with Douglas Allen estate agents - particularly Helen who has been organising our mortgage and helped us every step of the way. A wonderful team that work together to make a seamless experience for us. I feel like our homebuying is in safe and experienced hands - essential in this market! Thanks everyone!

Judith · 12 December 2022

★★★★★ 5/5

Google

Jess and the entire team in Chingford Mount were exceptional from start to finish. The sold our place with a few days and gave us realistic expectations throughout the process. Natasha in sale progression kept on the case guiding us through the sale until the finish line. Would highly recommend dont waste time looking around, get to Douglas AllenPositiveResponsiveness, Professionalism

Tracey · 22 June 2022

★★★★★ 5/5

Google

So far the service from Jake, James and Joe has been top notch. Very knowledgeable and honest, nothing is too much and always available when needed. Hopefully they find us our dream home soon!

Sam · 13 April 2024

★★★★★ 5/5

Google

Dealt with Kaitlin and Kashief, they provided the most exceptional and friendly service. Kaitlin was incredibly friendly, responsive and very helpful. She referred me to Kash as the in house Mortgage broker who had my mortgage agreed and offered within the week! I would not look to go anywhere else in the Chingford area and I would not hesitate to recommend them.PositiveResponsiveness, Professionalism

Sofia · 22 June 2021

★★★★★ 5/5

Google

First of all of like to say that Natasha senior sales Progressor is really an asset to this firm. Her professionality is exceptional. It is what it is with her no bending around the corner or misleading. I saw a few properties and sadly didn't go along with any. But I asked her to give me a call if anything turns up. I'd be very happy to buy a property from her. Douglas Allen thank you for having a staff as valuable as Natasha.

Ali · 26 February 2023

★★★★★ 5/5

Google

Excellent customer service from James and his team. Professional and friendly, reliable and always get back to you when you message or email them. Would highly recommend this estate agent 👌 …

Julie · 30 March 2024

★★★★★ 5/5

Google

Absolute first class experience from Douglas Allen in Chingford, especially Jake who we dealt with throughout when he was trying to help us find a property. It was really nice to have one person to go to rather than switch between. We got …

HM · 13 April 2023

★★★★★ 5/5

Google

My experience with Douglas Allen Estate Agents, Chingford branch, has been indeed very pleasant so far. I appreciate their honesty and genuine advice. I would also like to mention how fast and efficient the team is. Joe (Timothy Chalamet lookalike) is very easy going and clearly enjoys his job. He secured me an offer from the very first viewing. Jake is super efficient, knowledgeable and helpful. The team work is well organised under James's strong management and I would definitely recommend the branch should you wish to sell your property.

Sean · 13 October 2022

★★★★★ 5/5

Google

James has been really helpful in my search much better than what my previous experiences have been with other branches. Can't ask for much more. Will definitely refer my family and friends when they are ready also. Douglas Allen are great!

Lucy · 27 May 2023