Douglas Allen London reviews

★★★★★ 5/5

Trustpilot

highly recommend chadwell heath

easy transaction, made selling a house feel very easy with no hassle. first met Douglas Allen Chadwell heath office manager Michelle, who came to value my property which was one of the more expensive properties in the area, Michelle tailor made a bespoke marketing for my 5 bedroom property which worked a treat. we had received multiple offer within 3 weeks of marketing . Hasan had conducted all the viewings with covid precautions yet up sold the property to every viewer. we got an above asking price offer which they had negotiated and allowed me to get £10,000 more then the asking price. i cant thank Michelle & Hasan enough , highly recommend Douglas Allen chadwell heath office

Michael · 9 March 2021

★★★★★ 5/5

Trustpilot

This review is for Linda O’Donnell at…

This review is for Linda O’Donnell at the Walthamstow branch, she was amazing with our house move and chain of 5! Yes a chain of 5, which she kept us completely informed with and upto date. Linda went the extra mile to help us complete our sale and purchase, she chased like crazy, called us and emailed with all communication along the chain. And when people threatened to pull out she was there calming and guiding the chain to completion. She was a complete trooper and we have her to thanks for helping us get it all done in time. I must say I was a complete ball of anxiety, stress and she managed to keep me in some sort of order. Props to her because she also went through our stress and anxiety with us. Here’s hoping she still wants to do her job after working with us 😂Highly recommend if you are selling/purchasing through DA at Walthamstow that you request Linda!

Ruksar · 15 February 2021

★★★★★ 1/5

Trustpilot

I found the East Ham branch to be a bit…

I found the East Ham branch to be a bit of a nightmare and somewhat manipulative, first Maureen was really charming, and I realised later pumped me for info, about the lowest price I would take and saying fixed fees that turned out to be without VAT and to have all sorts of other charges added on. So fees were way more expensive than I had thought l. On the plus side they did get a buyer really fast, before they even advertised in on line and I was stupid enough to say yes at the bottom line which was represented to be the the buyer having scraped together every penny they could. (That turns out not to be quite right as they are going to remodel the house their surveyor told me)If you agree a fixed fee they work for the person buying to secure the sale and not for you. And they will put pressure on you to meet unreasonable demands even after you ah e formally said no via your solicitor rather than point out to the buyers that they are asking for things never normally done and only days before exchange and completion. In hindsight I would never again use this firm and have real concerns about the ethics of someone who isn’t up front about fees, hides the VAT and additional charges until you get the paperwork with small print and who is open about advertising at inflated price so that buyers feel they are getting a bargainAvoid fixed fees and they might actually work for you

Elane · 8 February 2021

★★★★★ 5/5

Trustpilot

Excellent work Linda

Excepted an offer for selling my property at the end of July. Great, but things where moving so slowly, not being updated with anything, just was left in the dark. Then Linda came on board and things started to get moving, she kept me posted and actioned everything which had to be dealt with immediately, she really bent of backwards to get things done. Eventually I completed early December with the great help from Linda.Thank you Linda for all your hard work, very much appreciated.

Belinda · 4 February 2021

★★★★★ 5/5

Trustpilot

Good service

The Douglas Allen team have been really helpful throughout our entire search to buy a house. We dealt with a number of people in the Walthamstow (Thank you Maria, Ben, and Ammer) branch who were very polite and insightful. We got the opportunity to view the property before it hit the market. They were easily contactable throughout the entire process. Being our first purchase we felt a little lost. Linda O'Donnell walked us through the process and was calm and patient with us and helped us every step of the way (Thank you so much!). We had regular catch ups by both email and phone and it was very reassuring to speak to her during this.

Sunny · 22 January 2021

★★★★★ 5/5

Trustpilot

More than just an estate agent

We bought our house through Douglas Allen, and it was a very good experience. So a few years on we have sold our house through them as well. As previously, not only are the team in Walthamstow amazing at what they do and really customer centric, Maria, Ben and Ammer are amazing, but the approach to marketing and selling the house is really best in class.Where they really excelled though was the after service. We had an absolutely amazing aftersales/account manager who was with us every step of the way through a sale where various parts of the chain threatened to collapse several times. If it wasn't for this service and Linda, who is such a star, going above and beyond the sale would never have happened and we would have missed out on our onwards purchase.There are plenty of estate agents out there who are transactional and treat clients like numbers. Unfortunately we have had experience of a few. Douglas Allen are the opposite of this. I don't write many reviews online. But having almost lost out on buying the perfect house because of problems down the chain, and seeing all the effort that Linda put into saving our sale, I think it's the least I can do.Thank you Linda and the team at Douglas Allen.

Andrew · 12 January 2021

★★★★★ 5/5

Google

I had an excellent experience with Michael. He was highly professional, responsive, and knowledgeable about the local market. His communication was top-notch, and he went above and beyond to meet our needs. Highly recommend Michael from Douglas Allen Walthamstow Estate Agents for anyone in search of a smooth and successful property transaction in Leyton!

Alice · 14 December 2023

★★★★★ 5/5

Google

Thank You Douglas Allen and Anita kaur for helping me find my second home…. I have been looking almost 5 months and just couldn’t seem to get any luck After speaking the Anita she really helped me and advised me about becoming a priority buyer and within 2 weeks I found what I was looking for

Ritik · 11 October 2025

★★★★★ 1/5

Trustpilot

Worst estate agents in the country

Worst estate agents in the country , dealt with barking-side office . And was gobsmacked to see how they do business , mortgage broker and manager does doggy dealings . Doesn’t have the sellers best interest at at heart . Only care about how much more cash they can make . Avoid at all costs , the broker Faisal , out right said to me give me cash to get house.

Arfan · 23 June 2022

★★★★★ 5/5

Trustpilot

Great Experience

Jess, James and Kaitlin were brilliant. They provided us with a lot of information from the start, clear communication throughout and also the portal is great to track your viewings, offers, feedback etc. They were very knowledgeae about the market and even helped us by letting us know about other properties that were coming onto the market that could be a fit for us. Fee is on the high side compared to other agents but going with a cheap option isn't always the best idea as we found out prior to working with Douglas Allen.

· 14 October 2020

★★★★★ 5/5

Trustpilot

Outstanding service and support…

Outstanding service and support throughout!Given the challenges posed by COVID my girlfriend and I were delighted to secure our first home together in a swift and easy manner, thanks to the help and support of Harrison Thomas at Douglas Allen. Harrison was supportive, friendly and accommodating from day one and by far gave us the best first impression and experience out of a number of Estate Agents that we had viewings with. He helped us with his expert knowledge on the property and situation regarding the purchase and supported us throughout the process through to completion. I'm really pleased with Douglass Allen and Harrison's exceptional customer relationship skills.

Brad · 12 October 2020

★★★★★ 5/5

Google

Had a viewing with Rumel and left extremely happy. Knowledgable and very helpful!!!

Chelsea · 11 September 2026

★★★★★ 5/5

Trustpilot

Douglas Allen Chadwell Heath

Hi Michelle,We are sending this kind note to thank you for helping to sell our property so quickly and during the coronavirus period.We were unsure who to go with. When we met you we knew that you would somehow obtain a sale quickly and help us through the process. The warmth and customer friendly service received was excellent. Please send our thanks to Tanya and your team, including the people at the end of the phones. Kind regards

Denese · 15 March 2021

★★★★★ 5/5

Google

Highly recommend Douglas Allen Estate agents. Sean, Rob and Karen kept me updated with the progress when selling my house. Rob recently managed to secure me a buyer at the price I required. Excellent service from the team. Thank you

Candice · 19 August 2024

★★★★★ 5/5

Trustpilot

Maria Ticehurst and the Walthamstow team

Maria has been an absolute joy to deal with. We are made up with the level of service she has provided. Her communication, integrity and clear passion for what she does has no doubt helped us buy a flat of our dreams. We have dealt with a number of estate agents over the previous months and her level service has surpassed previous experience and expectation. Transparent, professional, communicative and the best part; always greets you with a smile beaming from her face. Thank you so much Maria. Sophie and Ed x

Sophie · 28 July 2020

★★★★★ 5/5

Google

Amazing staff really friendly and helpful. Working hard to sell the property

Jennie · 11 September 2026

★★★★★ 5/5

Google

Had an excellent experience with Maria Ticehurst and the Walthamstow branch. We had some very specific requirements about what type of property we wanted and were only interested in certain roads around Upper Walthamstow. Whilst some Estate Agents ignored what we were looking for and would send us all sorts of unsuitable properties. Maria and her team diligently sifted through what was available and only recommended properties when they matched our brief. They were a pleasure to deal with. I highly recommend Douglas Allen Estate Agency, Walthamstow branch.

Kevin · 12 June 2020

★★★★★ 5/5

Google

Having bought and sold 3 houses and found the process extremely stressful and hard work, I was very much dreading having to sell my father's property through probate. With every sale/purchase, the estate agents were very much the weak link. I appreciate people can be busy but things like not calling you back when promised with significant information and giving us what we later found out to be completely false information, just displays a complete lack of respect for a customer. So much to my utter suprise Ammer Haroon was the totally different to any other agent I've dealt with. He was extremely proactive and efficient, polite and friendly. If you end up having anywhere near the service I recieved I'm sure you'd be very happy!

Steve · 12 June 2020

★★★★★ 5/5

Google

Excellent experience with Walthamstow branch. I made an unplanned phone call one afternoon when I was scrolling Rightmove desperately. I spoke to Ben who gave me plenty of time to explain my situation - an unexpected offer on our flat, and need to move quickly and a baby imminent. Ben made a comprehensive plan to show us a range of houses in one afternoon to fit with our scoping of the area and our childcare needs, and tight timescale. He had a good knowledge of the area and got a sense of what would suit us. It worked perfectly and we found our new home on our first outing with him. From then on Ben and his colleague Maria handled our purchase smoothly and we had great confidence in the process. It was obvious that the seller trusted Douglas Allen, had regular contact with them, and the purchase was extremely smooth because of that. We plan to never move again(!!) but if we had to I would definitely approach Douglas Allen in Walthamstow to be our agent. Thanks again!

Mary · 12 June 2020

★★★★★ 5/5

Google

My partner and I sold our flat in Walthamstow in early 2020, a very tough time due to Covid-19. Douglas Allen Walthamstow were excellent and kept us informed throughout this difficult time. Maria telephoned me regularly with updates of the sale, and also dropped my keys off so that I could sort things to help the sale move faster. Ammer and Ben were brilliant too and organised many viewings to the flat. Maria, Ammer and Ben were all very polite, professional and very approachable. My partner and I could not thank you all enough for being so supportive and pro-active throughout this time. We will definitely be using Douglas Allen again when we move! We could not be more content with the service and kindness they provided. Thank you so much all!

Olivia · 12 June 2020

★★★★★ 5/5

Trustpilot

Excellent

Informative, on time and very polite. Highly recommended

Jake · 5 October 2026

★★★★★ 5/5

Trustpilot

Great Service through many challenges

We had a lot of challenges with the chain selling our property but Douglas Allen kept us informed and involved at every step, we got to a successful conclusion and the home we wanted. The customer service through the whole process was superb and took a lot of the stress away from me and my family. Even with the challenges of CoVID 19 we were able to exchange and complete as we came out of lock down.A special thanks to Chelsey Baldwin to keeping us up to date.

Philip · 4 June 2020

★★★★★ 5/5

Google

Having recently had our offer accepted on a property, Sean was very helpful in getting us a viewing, Anita was really helpful showing us around and giving us tips on how to proceed, Michael sent our offer through to the seller and then called us back to say it had been accepted, all in short order! Sean and Karen in the office were also really helpful in making our offer and acceptance plain and simple. We are now using their in house mortgage advisor and solicitors for the purchase, and everything has been so simple and straightforward, all with a friendly can-do attitude from all involved. 10/10. I honestly didn't know estate agents could be like this!

Ben · 11 March 2024

★★★★★ 5/5

Trustpilot

Rental

We have rented our bungalow out via Douglas Allan, due to covid-19 we did think things would become difficult but Joanna Alexis kept us informed at all times. She found us a great tenant, and ensured everything was sorted in a timely fashion. We received our payment within a couple of days via bank transfer (which is much better than other estate agents who I have used in the past, who used to send me a cheque). Helpful, friendly and informative!

Ellen · 11 May 2020