5/5
GoogleCharlie was very knowledgeable, accommodating, and helpful throughout our search process! I enjoyed working with him and am very grateful for his time!
Trusted Agent profile · London
Domus Nova London reviews
★★★★★
154 reviews across 2 platforms
17, Kensington Park Road, London, W11 2EU
Domus Nova's office in London, at 17, is rated 4.7 out of 5 across 154 reviews on two platforms, including 153 Google reviews rated 4.8.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleHaving worked in the property industry for the last 30 years in construction through out the UK . Domus Nova -proved to be a truly refreshing experience , extremely professional , approachable and helpful from start to finish with a quick understanding of our individual needs and requirements - speed of response was superb and property search start to flat entry - exceptional - they truly understand interiors and Architecture- which fitted with our search - I cannot recommend them enough.
Agent replied · 13 June 2024
Thank you for your kind words and taking the time to leave us a review, Neil. We have passed on your feedback to the team!
1/5
GoogleTerrible experience with this agency. We asked in advance if there was any construction nearby and were told no. Upon arrival, there was major noisy construction preventing us from sleeping and enjoying the terrace. Additionally, several …
5/5
GoogleWe worked closely with Domus Nova for 3.5 years and they were highly professional in all of our dealings. Both the sales and property management teams are top notch. Emmanuel Dodd, Georgina Banks, Georgia and Andrew Hubbard were all fantastic individuals who I would highly rate.
5/5
GoogleDomus Nova has been fantastic during my property search. I worked with Odee who was efficient, professional and really listened to what I needed. He found a property, which was perfect for me and I’d highly recommend choosing Domus and working with Odee again.
Agent replied · 13 June 2024
Xenia, thank you for leaving us a review. We have passed on your kind words to Odee, and look forward to working with you in the future.
5/5
GoogleWas a good experience renting my flat through Domus Nova, Lavinia and Georgie were particularly helpful - Lavinia very helpful in terms of how the flat should present - we did a major refurbishment and the flat rented for almost double what it used to.
Agent replied · 13 June 2024
Lavinia - 'It was a pleasure working with you! Thank you for being so efficient and responsive throughout the whole process. We are both delighted to have found you a great tenant. The flat looks amazing as well, I think you will agree an all-around team effort.'
5/5
GoogleThe universe was truly looking out for me when John W was the one to meet me for my first viewing as a first time buyer in West London. He took great care of me, and helped me find the most beautiful spot. This included navigating what I thought at the time was the most disappointing outbid on the first apartment I made an offer on, and helping me find this gem of place that I can now call home. You are in the best hands.
Agent replied · 13 June 2024
Thank you so much for taking the time to write this and for your kind words. We’re delighted to hear that you had such a positive experience with John and we wish you all the best in your new home.
5/5
GoogleDomus Nova helped us find our dream home and Josh was super helpful in the buying process. Thanks so much!!!
Agent replied · 13 June 2024
We are so pleased to hear about your positive experience with Domus Nova, Anna-Sophie. Thank you for taking the time to leave us a review and we look forward to working with you again.
5/5
GoogleI cannot recommend Domus Nova enough, especially Jacqui in the lettings team who went above and beyond to help us find a place to rent when we were under time pressure. Highly professional, great service
5/5
GoogleDomus Nova have been super helpful in finding a beautiful flat in Notting Hill. We were new to the area and they have an amazing selection of properties. Odee was a great help in going above and beyond to help us with the move and making sure that everything was going smoothly after we moved in. I recommend Domus Nova to anyone looking to move to the NH area!
4/5
GoogleI've been renting out a flat in London under Domus Nova for the past few years. During my time I've had the pleasure of dealing with Tabitha Rendle, who is hands down the best agent I've dealt with as she's friendly and incredibly efficient. I generally feel with estate agents I'm being irritating bringing up any issues but no issue is too big or small with Tabitha, and it would never stay an issue for long under her watch. If I could move her to manage the next property I rent, I would! I would definitely give 5/5 stars here. On the other hand, I did have some issues (with the agency, not with Tabitha) when originally moving in and replacing a single tenant of a two person household. While I recognise it is slightly more complex with tenancy agreements, I feel it could have been smoother, and I was given the ultimatum that I need to take responsibility for the previous tenant's damages despite not having any relationship with her. It is for this reason I'm giving my review 4 stars.
Agent replied · 13 June 2024
Thank you for this glorious review Abi! It has also been a pleasure working with you during this tenancy and I wish you all the best for your next move. Feel free to reach out anytime in the future and let me know how you’re getting on - Tabitha
5/5
GoogleI had the pleasure of meeting Lucy Power at Domus Nova. Right from the word go, I found her to be incredibly insightful, pro active and an amazing communicator. She worked hard to accommodate many of my requests, while being patient and on top of it all. I felt like I was working together in a team rather than in an organisation; so it felt far more personal. Lucy got things done, is an amazing negotiator but also fair and honest. I would highly recommend her and hope to work with her again. Louise
Agent replied · 13 June 2024
Lucy - 'Thank you Louise, such kind words. I hugely appreciate you taking time to write this.'
5/5
GoogleThe level of commitment, and support we experienced at Domus Nova was not only outstanding, but also reassuring as we planned our move through the midst of a pandemic. Syrah, the letting negotiator assigned to the property, went above and beyond to help us with the entire process remotely. From giving us a virtual tour, to managing hurdles in the referencing process. There are very few letting negotiators out there who show the level of genuineness and level-headed attitude that Syrah displayed through our interactions. A lot of people would have dismissed our case and moved onto a less tedious one. This made the entire process of committing to a property without having the chance to visit it more than reassuring.
Agent replied · 13 June 2024
Thank you Eduardo, it was a pleasure working with you and Flo! I wish you all the best settling in to your new home!
5/5
GoogleGeorgina and Lavinia were a pleasure to deal with and always available to jump on the phone to discuss things. Got a tennant in the flat in decent time with no fuss. Thanks guys! Highly recommend 👍 …
Agent replied · 13 June 2024
Georgie - 'It was a pleasure to work with you too and I am glad we managed to find you a tenant in the end! Thank you for you kind words.' Lavinia - 'Hi Luke, It was a pleasure working with you and thank you for your kind words.'
5/5
GoogleGeorgina was wonderful, she was very accommodating fitting in viewings. When it came to making an offer, she was very efficient negotiating and getting responses to all my questions. Thank you
Agent replied · 13 June 2024
Thank you so much Miranda, it was an absolute pleasure working with you. I am so glad we managed to get everything agreed for you in the end!
1/5
GoogleAwful experience with Joshua Ratcliffe at Domus Nova. I turned up on time and after waiting for him for 15 minutes, he declined my call. Once I got through to him, he was extremely rude and unprofessional, making snide remarks without any form of apology. I definitely won’t be engaging with Domus Nova again, and warn others of Josh’s lack of professionalism.
Agent replied · 13 June 2024
Hi Adam, Thank you for bringing this to our attention and we are sorry to hear that you had a poor experience. After informing us that you’d be late to the scheduled appointment, Joshua handled your viewing in line with his other arranged viewings that day. We apologise you were unable to be accommodated during the busy Saturday and would like to stress that our agents always prioritise good communication with clients. We’d be happy to speak further on the matter. Please email hello@domusnova.com should you wish to do so. With kind regards, The Domus Nova Team
5/5
GoogleAdriaan Verest is currently my interface at Domus and is responsive and informed. He has been very helpful with recent works on my property and I would recommend him. Courteous and hard working.
Agent replied · 13 June 2024
'Thank you, Phillipa for your kind words. We look forward to working with you in the future again.' - Domus Property Management Team
1/5
GoogleI rented through Domus Nova at Sutherland Avenue and the experience after moving out has been extremely disappointing. …
5/5
GoogleWe recently purchased a property through Domus Nova. Josh Ratcliffe was extremely helpful and guided us every step of the way. He was extreme professional and available even weekends and evenings to accommodate us. Excellent service would totally recommend to anyone wanted to buy . Thanks Josh, without you do not believe we would have this lovely property !
5/5
GoogleDomus have repeatedly introduced high value tenants and were fast to introduce a new tenant once the old tenant moved out. Thanks to the whole team, particularly Georgie and Lavinia. It’s appreciated!
Agent replied · 13 June 2024
Georgie - 'Thank you very much Will for you kind words. I am so glad we managed to find you another Tenant.' Lavinia - '‘Many thanks again Will and we look forward to finding the next set of tenants for you in due course.’
1/5
GoogleTerrible agency - ask huge sums of money but whenever a problem arises they 'apologize for not being able to help as we are merely an intermediate and do not manage the property'. They do however feel very comfortable leaving you with no hot water for 2 weeks, extracting a 1000 pounds "costs" from your 2000 pounds deposit reasoning 'light bulb no longer working, light use dishwasher, white cotton sheet missing'. Do not be mistaken they'll come up with all sorts of extra costs they did not mention beforehand. On top of that they held on to my deposit for over 2 months. I left the property on the 1st of May but I only got my deposit back today! Again they were twisting and turning, pointing in all directions: 'it's DPC who should return' 'it's the home property owner who should return', 'it's the landlord who should return'. It's never Domus Nova rest assured! It took me over 8 phone calls, 12 emails and threatening to contact the property ombudsman before they finally returned it. I only dared writing a negative review today as I feared not getting back my money at all. Domus Nova works together with Homemade Properties who supposedly manage the property. In reality they are an equal useless bunch of non-communicators giving ample opportunity to point fingers to the other team whenever you'll have a question. Whenever you see the name Domus Nova or Homemade Properties come up - steer clear! These agencies are shining examples of why we do not (and should not) trust property and estate agents. These people are the lowest lifeforms imaginable. No pride, no principles, just greed.
Agent replied · 13 June 2024
Hi Juul, We are sorry to hear you feel you have had a bad experience with us. Domus Nova strives to deliver a high level of professionalism and service to both our clients and tenants. However, in this case it's important to understand the different roles and obligations parties have in a tenancy. Our role was to organise the tenancy. Sadly we were not instructed to manage the property on behalf of the landlord and to deal with maintenance issues during the tenancy. This was something the landlord dealt with directly, as he owned the property maintenance company you mentioned in your comments. Whilst unfortunately, we understand your frustrations, we didn’t have power over the landlord on this point. From the information we have about your complaint regarding the return of your deposit, it was actually your own co-tenant who withheld the deposit refund from you and not Domus Nova. As you will find with Deposit Protection Service (DPS), the refund of the deposit is paid to the Lead Tenant, which was your co-tenant. The DPS is the legal body who holds deposit monies during a tenancy and as they have their prescribed procedural process in dealing with the return of deposit monies, we again had very little to do with this. When you moved in there was an independent company who performed the inventory check-in, the report was provided to you and which is a binding record of the state of the property at commencement of tenancy and the state it should be left in at the end of the tenancy. The Deposit Protection Scheme references their reports in any disputes regarding the refund of deposit. Again, we are not in control of the outcome of this. If you would like to discuss this further, please contact us directly on management@domusnova.com.
5/5
GoogleDomus Nova manages the flat we currently rent and we honestly could not be happier. In the last month we have actually been working with a new property manager named Georgia who is just phenomenal. She is highly engaged, friendly and responsive. We feel very taken care of, she is definitely an asset to the team there!
Agent replied · 13 June 2024
Thank you for taking the time to leave us feedback, Julie. We really appreciate it and will pass on your lovely words to Georgia. We’re so pleased to hear about your experience with us and we look forward to working with you again.
5/5
GoogleI had such a great experience with Domus Nova. Their properties seem to be universally nicer than what’s available on Airbnb or other sites. I worked with an agent named Georgina Banks and she went above and beyond to help me find a great place. Will always use them when I’m in London from now on.
Agent replied · 13 June 2024
Thank you for taking the time to leave us feedback, Matthew. We will pass on your kind words to Georgina, and very much look forward to working with you in the future!
5/5
GoogleI recently moved into an apartment in Notting Hill with the help with Georgina Banks at Domus Nova and I must say that I was astounded by the quality of the service. Professionalism, kindness, attention to detail, and most importantly availability to help out in any form are some of the qualities I experienced and I can strongly recommend working with Georgina Banks at Domus Nova whenever you are looking for your next home!
Agent replied · 13 June 2024
Georgie - 'Thank you very much Ted for your kind words. It was a pleasure to work with you and Kirsten to find you a flat. I hope you are all settled and enjoying your new home.'
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Domus Nova London
How many reviews does Domus Nova London have?
Domus Nova's London office has 154 reviews across two platforms: 153 on Google, 1 on Facebook.
What is Domus Nova London's rating?
Domus Nova London is rated 4.7 out of 5 across all 154 reviews, and 4.8 out of 5 on Google from 153 reviews.
Where is Domus Nova's London office?
Domus Nova London, 17, Kensington Park Road, London, W11 2EU.
