Dimension Estates reviews

★★★★★ 5/5

Google

I had an excellent experience and couldn’t be happier with the service I received. Everything was handled professionally and efficiently from start to finish. Agent Rashid was great, very helpful, knowledgeable, and patient throughout the entire process. He took the time to explain everything clearly, answered all my questions, and made sure I was comfortable and satisfied every step of the way. The overall experience was smooth, stress-free, and well-organized. I truly appreciate the effort and attention to detail. I would definitely recommend this place to anyone looking for reliable and high-quality service.

Farhanah · 13 February 2026

★★★★★ 5/5

Google

This was our first time going through an agency to get a house, and we are truly impressed with the service we received. The customer service was excellent from beginning to end. A huge thanks to Rashid, who guided us step by step through the entire process. He was patient, professional, and always available to help with any questions or concerns. His support made everything smooth and stress-free. We are very happy and satisfied with our experience, and we highly recommend this agency, especially Rashid, to anyone looking to rent or buy a property. Outstanding service and a great experience overall!

Armandas · 13 December 2025

★★★★★ 1/5

Google

Avoid at all costs. This has been one of the most unprofessional and stressful experiences I have ever had with a letting agent. Dillon and Rashid completely mishandled our tenancy from start to finish. The property was listed with a mid-January move-in date, which appeared consistently across the advertisement, contracts, and all written and verbal communications. That date was then changed with no formal acknowledgement or recognition. We were casually asked if we could move later, despite the fact that we had already handed in our notice on our current flat and had just nine days before we were due to move. From this point on, every single update had to be chased. Dimension Estates were never proactive. I had to call or email repeatedly just to get basic information, until eventually even that stopped. I was told that they were going to the property to discuss move-out options and would get in touch with a solution. That solution never came. Our calls and emails were repeatedly ignored at a time when we were at serious risk of being left without a place to live. I called multiple times from my own number, which they obviously have on file, and was ignored every time. When I called from a different number, they answered immediately. Despite setting clear deadlines and explaining the urgency, Dillon failed to respond at all when it mattered. This forced us to secure alternative accommodation to avoid being left genuinely homeless. No solution was offered, no accountability taken, no compensation discussed. Just silence. Being ignored at this stage was cowardly and completely unacceptable. On top of this, we were sent screenshots that exposed the private phone numbers of the current tenants, which is a serious data protection issue. Even worse, one of the messages forwarded referred to us as “homeless”. An incredibly unprofessional and inappropriate way to speak about prospective tenants whose situation was caused entirely by their own failures to communicate. As of writing, 6 days before what would have been the move in date I have still not received an apology or form of recognition from Dimensions Estates. EDIT: It's all well and good that you've responded now, on a public forum, but the way you're presenting as having handled the situation is not true to life. Also I still haven't received any form of apology, compensation or communications from Dimensions Estates outside of this reply.

Jacob · 13 March 2026

★★★★★ 5/5

Google

I can't recommend Jay and Rokeah highly enough! From the very first interaction, they were professional, responsive, and completely dedicated to helping me through every step of the process. What impressed me most was their communication, always timely, transparent, and reassuring. I never felt out of the loop, and they were always available to answer questions or offer guidance. It was clear they had my best interests at heart throughout. Jay was professional, attentive, and genuinely client-focused. He took the time to show me the place, answer my questions, listen to my needs, explain the process clearly, and provide honest, helpful advice every step of the way. Rokeah was equally exceptional, organized, proactive, and genuinely invested in making sure I felt supported from start to finish. Her communication was clear and timely, and she consistently went above and beyond to ensure everything stayed on track. Together, Jay and Rokeah are a dream team. Their professionalism, warmth, and commitment to excellence set them apart. If you're looking for estate agents who truly care, look no further. I would deal with them again in a heartbeat!

Tais · 13 June 2025

★★★★★ 5/5

Google

Outstanding service from Rashid. His professionalism, attention to detail, and dedication really set him apart. He handled everything efficiently and took the stress out of the process. If you’re looking for a trustworthy and knowledgeable agent, Rashid is the one to go to 🙂 …

Mohamed · 13 March 2026

★★★★★ 5/5

Google

Rashid was great at finding a property and was very helpful. There were some third party delays outside their control but I spoke with Dillon who personally got involved to resolve things quickly and updated me a few times on progression - thank you Dillon and I appreciate your efforts sincerely. Overall ,the estate agency staff are friendly and approachable - I have met 4 of them.

Ahmed · 13 June 2025

★★★★★ 5/5

Google

Had a great experience with Dimension Estate! Rashid was especially helpful and professional, he handled everything with care and efficiency. Although the property has had quite a few issues, the team has been very responsive and proactive in resolving them. Really appreciate their commitment and prompt service. Highly recommended!

Waqas · 13 July 2025

★★★★★ 5/5

Google

I'm not surprised the vast majority of reviews on here for Dimension Estates are 5 star. The team recently helped us find an absolute gem of a property in north London, making the process as stress-less and smooth as anyone could hope for. Rokeah, Dillan and Muhammad were all extremely helpful, nice to deal with and responsive and are a credit to the rental market - I would always recommend them to anyone looking to move.

DalstonLane · 24 April 2020

★★★★★ 2/5

Google

I’m sure most have had a good experience with this company but my experience involved a few headaches. Cons: Moved into a brand new flat last year , first tenants in the property and mould started to grow on the walls in the first week and took months to fix due to poor communication, not replying to emails, calls or texts. This also meant clothes , shoes and other personal belongings were damaged due to the mould, also it was on the bottom of the bed. When ‘fixed’ the paint and walls started to peel. The brand new dishwasher didn’t for the majority of our tenancy and took months to retrieve the information we needed to call someone out as the landlord wouldn’t. No wifi as there was no landline in our flat and if we wanted to install it we were told we would have to pay and not to damage the property. When it rained the sky light would leak. Carbon monoxide alarm wasn’t fitted until 6 months in. General communication with the company was not great. I don’t know if it was dimension or the landlord but both need to figure how to communicate. Pros : quick process in renting the property and a decent price . The area was nice and flat was modern ( just poorly built). When we could get through to the company after trying multiple times , they would fix things fairly quickly. Deposit was quickly and easily retuned. Referencing was provided.

Emma · 16 September 2023

★★★★★ 5/5

Google

Rashid was fantastic. Thank you Dimension Estates. Would definitely recommend the whole team. Second time I have used them to find reliable tenants.

Liz · 13 December 2025

★★★★★ 5/5

Google

Very helpful staff. Easy to talk with and they will really do their best to meet your request as much as possible. No problems during our year staying with the rental property. If we still have more time, probably we’ll still choose them as our letting agency because of their exceptional service. Special mention to Rashid for accomodating our request on the spot and helping us last minute. Thank you so much.

Connie · 21 January 2024

★★★★★ 5/5

Google

Had a great experience letting a property with Rokeah, who made the whole process fantastically easy. My husband is self employed and a relatively new arrival to the country, and Rokeah made what would usually have been a very stressful rexperience, painless. Highly recommend!

Taisja · 13 April 2025

★★★★★ 5/5

Google

worked with Rokeah at dimension Estates - she was nothing but absolutely lovely. After trying to find a house for 3 months, and going through many estate agents, it was lovely to meet someone actually personable. communication was always easy and friendly - for example texting if a potential house came up on the market, and she really went over and beyond to make our move in as easy and hassle free as possible would highly recommend

Kevin · 12 August 2023

★★★★★ 5/5

Google

Can completely recommend Dimension Estates Ltd. I contacted them for renting a property. Rashid was absolutely supportive and very professional from the beginning. Response time was fabulous and finally we got the lovely house. The whole renting process was easy to get through and upcoming questions are handled promptly and ready to be solved. Thank you very much guys! Much appreciated 👏

Ale · 24 June 2024

★★★★★ 5/5

Google

Rokeah was an absolute superstar from start to finish. Very friendly and informative when I viewed the property, went out of her way to explain the various steps to securing it and even met me at a time of my chosen to check me into the flat. She is a credit to Dimension Estates, made the process of moving property very easy at a time when the market is so turbulent - thank you Rokeah!

Micheál · 26 August 2023

★★★★★ 1/5

Google

First of all, I’m not one to leave reviews however this needed one. We rented a flat for 6 months from Dimension, and from the outset we were told lies and were given the impression no one had any idea what was going on or when it was happening. We were assured by Dimension that before moving in we would have separate meters fitted so we could share the bills fairly with the neighbour downstairs, this never happened after weeks of asking and we ended up having to guess the bills with the neighbour. Around 4 months in we told Dimension we were leaving and they put the flat up for Rent online, however we later found out that they put the photos of a completely different house, as you can imagine the new potential tenant was not happy when they came to view.. Another time they booked a viewing in and Rokeah was ringing me asking questions on how to unlock the door, which I talked her through it but she still couldn’t do it, which is highly embarrassing when there’s another view with her, it later transpired that she brought a set of keys for a different house. Another time we arrived home after viewings had happened that day and all the lights had been left on full, there was a plant knocked over on the floor and all the cushions from the sofa were all over the floor, Dimension offered no apology. They then found a new tenant and arranged a move in day, all unbeknown to us to which we found out a couple of days before they were planning on moving in, which we had to to cancel obviously as it was too short notice. Dillon is ignorant and lazy, constantly ignored phone calls and I only ended up getting through to him by ringing off a withheld number to his surprise. Every time you ring the office and ask to speak to either Rokeah or Dillon, they always seem to be ‘in the toilet’ and will ring back asap, which obviously never happens and you have to chase them up. When we finally moved out and it came down to getting the deposit back Dillon was about as much use as a chocolate teapot and in his words I quote “you need to take this up with the Landlord as it’s taking up too much of my time”. I tried over 3 weeks requesting to speak with the landlord to which he ignored me constantly and I was forced to go through the dispute system via the deposit protection scheme. It is only today that we have received our full deposit back after 4 months. Do not use Dimension and PS Rokeah and Dillon if you’re reading this I think you should find a less customer facing role, it might suit you better. 😀

Joe · 22 March 2023

★★★★★ 5/5

Google

I had a very pleasant experience with Dimension Estates especially with our wonderful agent, Rashid. He has always been very keen on helping us with our concerns, bugging him even on weekends (which I admit is not even nice of me doing) but you will never hear anything from him, instead he does his best to address our concerns. Up to now, whenever we need him for assistance, he makes sure he gets back to us to know in what way how he can help. If you will have dimension estates as your letting agent, then for sure you will be dealing with lovely people who would always want the best for their tenants especially to our agent Rashid, who has been nothing but wonderful and great.

Jasmine · 13 July 2025

★★★★★ 1/5

Google

First of all, I’m not one to leave reviews however this needed one. We rented a flat for 6 months from Dimension, and from the outset we were told lies and were given the impression no one had any idea what was going on or when it was happening. We were assured by Dimension that before moving in we would have separate meters fitted so we could share the bills fairly with the neighbour downstairs, this never happened after weeks of asking and we ended up having to guess the bills with the neighbour. Around 4 months in we told Dimension we were leaving and they put the flat up for Rent online, however we later found out that they put the photos of a completely different house, as you can imagine the new potential tenant was not happy when they came to view.. Another time they booked a viewing in and Rokeah was ringing me asking questions on how to unlock the door, which I talked her through it but she still couldn’t do it, which is highly embarrassing when there’s another view with her, it later transpired that she brought a set of keys for a different house. Another time we arrived home after viewings had happened that day and all the lights had been left on full, there was a plant knocked over on the floor and all the cushions from the sofa were all over the floor, Dimension offered no apology. They then found a new tenant and arranged a move in day, all unbeknown to us to which we found out a couple of days before they were planning on moving in, which we had to to cancel obviously as it was too short notice. Dillon is ignorant and lazy, constantly ignored phone calls and I only ended up getting through to him by ringing off a withheld number to his surprise. Every time you ring the office and ask to speak to either Rokeah or Dillon, they always seem to be ‘in the toilet’ and will ring back asap, which obviously never happens and you have to chase them up. When we finally moved out and it came down to getting the deposit back Dillon was about as much use as a chocolate teapot and in his words I quote “you need to take this up with the Landlord as it’s taking up too much of my time”. I tried over 3 weeks requesting to speak with the landlord to which he ignored me constantly and I was forced to go through the dispute system via the deposit protection scheme. It is only today that we have received our full deposit back after 4 months. Do not use Dimension and PS Rokeah and Dillon if you’re reading this I think you should find a less customer facing role, it might suit you better. 😀

Josh · 27 February 2023

★★★★★ 1/5

Google

First of all, I’m not one to leave reviews however this needed one. We rented a flat for 6 months from Dimension, and from the outset we were told lies and were given the impression no one had any idea what was going on or when it was happening. We were assured by Dimension that before moving in we would have separate meters fitted so we could share the bills fairly with the neighbour downstairs, this never happened after weeks of asking and we ended up having to guess the bills with the neighbour. Around 4 months in we told Dimension we were leaving and they put the flat up for Rent online, however we later found out that they put the photos of a completely different house, as you can imagine the new potential tenant was not happy when they came to view.. Another time they booked a viewing in and Rokeah was ringing me asking questions on how to unlock the door, which I talked her through it but she still couldn’t do it, which is highly embarrassing when there’s another view with her, it later transpired that she brought a set of keys for a different house. Another time we arrived home after viewings had happened that day and all the lights had been left on full, there was a plant knocked over on the floor and all the cushions from the sofa were all over the floor, Dimension offered no apology. They then found a new tenant and arranged a move in day, all unbeknown to us to which we found out a couple of days before they were planning on moving in, which we had to to cancel obviously as it was too short notice. Dillon is ignorant and lazy, constantly ignored phone calls and I only ended up getting through to him by ringing off a withheld number to his surprise. Every time you ring the office and ask to speak to either Rokeah or Dillon, they always seem to be ‘in the toilet’ and will ring back asap, which obviously never happens and you have to chase them up. When we finally moved out and it came down to getting the deposit back Dillon was about as much use as a chocolate teapot and in his words I quote “you need to take this up with the Landlord as it’s taking up too much of my time”. I tried over 3 weeks requesting to speak with the landlord to which he ignored me constantly and I was forced to go through the dispute system via the deposit protection scheme. It is only today that we have received our full deposit back after 4 months. Do not use Dimension and PS Rokeah and Dillon if you’re reading this I think you should find a less customer facing role, it might suit you better. 😀

Joe · 10 February 2023

★★★★★ 5/5

Google

Rashid Choudhury was an exceptional real estate agent who made our move into our new home a seamless and stress-free experience. From the very beginning, he was incredibly helpful, guiding us through every step of the process with …

Samira · 13 April 2025

★★★★★ 5/5

Google

The agency made the process very simple and stress-free. The agent Rashid was easy and nice to communicate with and clear on things that we had to do. Recommended.

Vladislav · 25 July 2025

★★★★★ 4/5

Google

Rashid was absolutely incredible throughout the whole process of us moving into our new home. He was always responsive and helped us to his best capability. The only negative I could add was that the house was quite dirty, but overall the service provided by Dimension Estates was fabulous. Thanks a lot!

Noya · 24 September 2024

★★★★★ 5/5

Google

Had an amazing experience with this Estate. The agent Rashid was both very friendly and professional. Explain every process step by step. If we needed help, he was more than happy to help. On our moving in day, he called me and my partner checking on us. Asking if everything was okay when me moved in, and if we had any issues. Everything went so smoothly. My partner and me are really happy and couldn’t ask for more.

Iuliia · 13 October 2022

★★★★★ 1/5

Google

Absolute worst letting agent I’ve ever dealt with - with. And I’ve never dealt with an agent with less integrity and honesty than Rashid. Got me to transfer a holding deposit immediately after viewing, said he would cancel all other viewings (quote ‘I will cancel the other viewings if you send now, I can’t be bothered to walk up and down the stairs 15 more times anyway’). Lied and didn’t cancel other viewings and continued to show people around the property until someone outbid us. Then lied again when I confronted him on this and told me he had never said that and apparently had actually told me it would be unfair on others to cancel last minute. Still do not have my holding deposit back. Absolutely no idea how they have five star reviews from others as what I experienced was not just unethical but illegal (the illegality being both continuing to advertise a property AFTER receiving a holding fee, and holding more than one holding fee at the same time) Update: Rashid went on to message me a few days later saying if I could up my budget by £25 from 1650 to 1675 it would be accepted and taken off the market. We went on to do this. I then heard nothing for ages, and after texting with no response I phoned, he did not answer. I receive a text a few hours later to say I would need to go to 1700. At that point he had revealed how unethical he was, and I have no intention of living in a house run by this company.

Holly · 15 June 2022