Dexters London reviews

★★★★★ 5/5

Google

Just moved into a new flat. It was not easy trying to move in a pandemic, but Mirjam from this branch organised video viewings of a wide range of properties, and prepared all the necessary paperwork. She was easy to contact and was very professional and efficient. Would definitely recommend.

Jerry · 14 June 2021

★★★★★ 5/5

Google

Had a great experience with Dexters Notting Hill. Kevin helped me find a flat quickly and always kept me in mind when new offers came on the the market. 10/10 would recommend!

Lennart · 14 June 2023

★★★★★ 5/5

Google

Howard , Dexter’s letting manager has been quite helpful for letting my property. I highly recommend him.

Jihee · 14 May 2024

★★★★★ 1/5

Google

I rented a property with 2 friends on February 2019, and at the beggining the agency is very friendly and everything seems to be perfect. But we had a few issues in the apartment, and we tried to fix them with our landlord and at some point he decided to not reply to any more calls or emails. I contacted the agency who is supposed to be the intermediate in between the tenants and the landlord. They seem to have been in contact with my landlord as they sent me an email to let me know that my landlord wants to bring our tenancy to an end. But besides that the agency doesn't address any of the other issues and it only states that they cannot do anything about it. My main concern is the lack of response about my emails, and how it seems like no one is actually letting my landlord know about the issues that we are having at the flat. I would expect a more professional behavior from a 5/5 star review agency, but as it seems whenever it comes to do anything else than signing a document. They are unable to help their costumers.NegativeResponsiveness

Sanro · 14 June 2021

★★★★★ 1/5

Google

AVOID THIS AGENCY LIKE THE WORST PLAGUE EVER! Would highly suggest to avoid this agency ESPECIALLY if you are planning to rent through them. Had the worst possible experience through this agency, leaving both my wife and I stressed out for months on end. First off, the agency pushed really hard to get us to sign a 3 year contract instead of the standard 1 year contract (this is pre-pandemic, so we signed). Breakout clause could only be triggered after 18months and anything prior to that would cost us close to £11,000!. In the end, we had to trigger an early termination clause and had to pay £6000+ in rent arrears and other charges. In the end they sent £1000 worth of bogus charges in an attempt to get more out of us. Thankfully, we had taken pictures / documentation of everything in the apartment which saved us that amount. Throughout the tenure, had the worst experience with the entire agency. Property management team would change every few days, so if you send an email to someone by the team you get a response and you reach back to them they'd change and you start the process again. I've vacated the property 4 months ago, but still receive calls from the agency for random stuff or vendors trying to get access to the property. We had to trigger an early termination, because of the pandemic + our family growing which meant we had a change in our financial situation. However, the landlord and the agency could not have been any more inhumane. After almost 6+ months of negotiation we were able to 'CONVINCE' that we needed to trigger the early termination clause. Probably the only decent person was Shayan Waziri. But the rest of staff is as useless as a glass hammer. In summary, you'll be better off by going with another agency! Or atleast don't sign a long contract through them.NegativeResponsiveness, Quality, Professionalism, Value

Saad · 14 June 2021

★★★★★ 5/5

Google

I had a fantastic experience working with Mirjam Vuletin during my apartment search! She was exceptionally diligent and easy to work with. I appreciated how well she listened as this ultimately lead to me seeing a great list of apartments. Would highly recommend her for anyone looking to live in Notting Hill.

Tanner · 14 June 2020

★★★★★ 5/5

Google

The lovely Madeleine from Dexters Notting Hill recently helped us find our fab new home. She did a brilliant job of showing us all the properties that fit our guidelines and that she thought would suit us. She was really friendly, accommodating and kept us in the loop throughout the whole process. Highly recommended!

Sophie · 15 June 2019

★★★★★ 5/5

Google

I highly recommend Dexters. Found my dream apartment after searching for almost a month all across London -- I almost gave up the idea of finding something suitable in Notting Hill -- and now I couldn't be happier! Penny (my agent), Sybil, and everyone else in the office have been extremely nice. Thank you :)

Anna · 15 June 2018

★★★★★ 5/5

Google

We moved to London earlier this month, and Mirjam did a fantastic job at suggesting apartments fitting our needs. She was friendly and professional. When it came to the contract negotiation, she was very patient and understanding. We found an amazing flat thanks to her. I can only recommend!PositiveResponsiveness, Professionalism

Benoît · 27 August 2020

★★★★★ 5/5

Google

We viewed an apartment by Harry and were able to get a deal done in a week! He was quick and responsive and very easy to communicate with via WhatsApp.

Shruti · 14 June 2023

★★★★★ 1/5

Google

Just ended a tenancy with Dexters Notting Hill and they’ve been by far the worst agency I’ve rented with. Unprofessional and disorganised the whole way through, there was no regard whatsoever for the tenants and we still haven’t received our deposit and their now in breach of the tenancy agreement. Tried to call but a recorded voice keeps telling me they’re out of office until yesterday! You couldn’t make it up.

Chris · 14 June 2022

★★★★★ 5/5

Google

Wiiliam from the Notting Hill branch of Dexters has been incredibly helpful and attentive to our needs and requirements. Great to know we have someone keeping an eye on the market and calling me as soon as something that made sense showed up. Great chap all around, very pleased with his service.

Tiago · 15 June 2019

★★★★★ 5/5

Google

Had a great experience with Eden! She really took the time to show us properties that fit our criteria, and was lovely to work with. Highly recommend!

Farah · 14 June 2023

★★★★★ 5/5

Google

Very good and very professional. Consultant Mirjam V., that undertook my case, was extremely amiable and very helpful. She understood exactly my needs and I can’t recall a search as efficient as that. Would definitely recommend the agency and the consultant for anyone willing to rent around

Alexandre · 14 June 2020

★★★★★ 5/5

Google

Great agency! Rosa helped me find the cutest studio in less than a week with excellent communications and support

Sarah · 16 December 2023

★★★★★ 5/5

Google

We were looking for a property to rent and we have been assisted by Madeleine during the process. We have been impressed by her professionality and availability. It has been a pleasure to deal with her. She really understood our needs and she did her best to satisfy our requirements.

Ilaria · 15 June 2018

★★★★★ 5/5

Google

Would Highly recommend this service. Letting agent Rosa in particular was fantastic and super helpful.

Tashia · 14 February 2024

★★★★★ 5/5

Google

I have met so many property agents in London. No one is so professional and sincere as Madeleine. She knows what a client is looking for, which is a valuable quality many others lack. She is the kind of person you love talking to and doing business with. She introduces the neighborhood on our way to viewing. Then I started to like the place and to imagine my future life here. You hardly get this kind of thoughtful service elsewhere. She really thinks for her clients, rather than trying to swindle money out of them. I believe that’s how a business succeed from a long-term perspective.

F · 15 June 2019

★★★★★ 5/5

Google

Have been dealing with Dexters for about 5 months now and it’s been great. Especially had a great experience working with Annabel Wilson who has been very reactive to getting issues resolved by liaising with the landlord and building management. Great experience and I would recommend them!

MP · 15 June 2019

★★★★★ 5/5

Google

I had an amazing experience with Dexter’s Notting Hill especially with Connor Stewart who my wife and I found to be extremely helpful and knowledgable in the Notting Hill area. His expertise and charisma in finding us a property really put us at ease. Would highly recommend.

Arran · 15 June 2019

★★★★★ 5/5

Google

We did a couple of viewings with Lolly Hamlin. She is very helpful and understanding. The properties she showed us were really, we decided to wait some upcoming ones since the one we like is a little exceeding our budget.

Aslıhan · 14 June 2021

★★★★★ 5/5

Google

Brilliant service. Offered a lot of help, making all the things very clear and answering all the questions relentlessly with no problems. Madeleine helped us specifically with going through the tenancy application period and was very flexible even through the Christmas/New Year holidays period.

Kostas · 14 June 2020

★★★★★ 5/5

Google

Have been very happy with the service over the past five years of renting via Dexters. Have had very few issues in our time at the address but they’ve always helped fix problems as efficiently as possible. Our property manager, Sarah Lewis, has been incredibly helpful.

Forducksco · 15 June 2018

★★★★★ 5/5

Google

Great experience with the agency and with Eden in particular. Super friendly and understood right away what we were looking for. Would highly recommend working with her for your flat/house search.

Aline · 14 June 2022