Trusted Agent profile · London

Dexters London reviews

4.7

★★★★★ Excellent

486 reviews across 1 platform

121 Notting Hill Gate, London, W11 3LB

Dexters's office in London, at 121 Notting Hill Gate, is rated 4.7 out of 5 across 486 reviews on 1 platform, including 486 Google reviews rated 4.7.

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4.7 / 5

486

Reviews on Google

This office

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Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

While I went with a flat offered by another agency, I would love to highlight how welcoming and helpful Rosa from this Dexters office was! If I’m on a move again soon (hope not), I would def reach out to her

Lika · 8 October 2024

Agent replied · 22 October 2024

Dear Lika, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma

5/5

Google

. I have had experiences with Dexters before but this one in notting hill is a different one in terms of services and professionalism. The agents are down to the target, I met Eden and she was this absolutely professional and skilled lady with a great choice for what our family was looking for. I have met a number of agents before but I can tell for sure she ticks all the boxes.PositiveQuality, Professionalism

Matra · 14 June 2022

Agent replied · 13 June 2024

Dear Matra, Thank you for your review, and mentioning your experience with Eden in our Notting Hill office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Asma Chughtai Customer Relations Team

5/5

Google

Rosa Lopez at Dexters was excellent in responding quickly and respecting the budget and spec requested. I heard from her daily which I really appreciated as I had to chase with most Estate agents. She was always on time, efficient with viewings and a pleasure to deal with

Patrice · 6 June 2024

Agent replied · 26 August 2024

Dear Patrice, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team

1/5

Google

I don't usually complain online, but I had a properly nightmarish experience with Dexters. My flatmate and I thought we had found the most lovely flat to move into during the first lockdown. We signed a 2-year lease, asking for a break clause at 6 months. Our request was quickly dismissed as pointless. 2 months into our tenancy, my flatmate and I were sleepless and at breaking point: the lack of soundproofing meant we could hear everything that happened above us tenfold - footsteps late into the night and early in the morning, constant humming of a boiler above, phone ringtones and conversations, coughs and sneezes, falling and moving objects... For 2 months, our landlord refused to believe us and to check the situation. A soundproofing expert then confirmed our situation was not acceptable, and the landlord offered a partial fix that would not happen for another 2 months. So we pleaded with Dexters to give us an out. They saw how exhausted and desperate we were and promised to 'negotiate' with the landlord. They then came back to us with an offer to vacate the property if we paid £11000+ in fees. So we went straight to the landlord who wasn't even aware of Dexters' proposal. We eventually managed to bring the exit fees back down to £5500, and were told we were 'lucky'. I have since viewed another flat with Dexters for which they once again refused to include a break clause at 6 months. Never again. ***UPDATE*** I haven't heard anything from Dexters after they responded to my review, nor do I expect to, seeing as the director of the agency was fully aware and participated in our case.

Clémentine · 14 June 2021

Agent replied · 13 June 2024

Dear Clementine, we are disappointed to read your review in relation to your tenancy with our Notting Hill office as it is never our intention to have an unhappy client. I have brought this to the attention of the Director for him to review. Kind regards Evie Fisher Customer Relations

5/5

Google

We’ve used quite a few letting agents in London, and this Notting Hill office stands out, largely thanks to some great work by Yasmin Gollagly. She makes you feel genuinely listened to and understands what you’re looking for, from needs, to wants. She sorted us with a property in record time and has been supporting us along the way, even after signing, helping facilitate furnishings, sending along extra documentation as requested, etc. If you’re looking in this area, I absolutely recommend that you request Yasmin.

Aaron · 14 June 2021

Agent replied · 13 June 2024

Dear Aaron, Thank you for taking the time to leave such great feedback regarding your experience with us. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Yasmin Gollagy from Dexters showed us around several properties in the Notting Hill area last week. Each of the properties that she showed us were unique, beautiful, and most importantly, within our budget and had all of the specifications we were looking for. Yasmin clearly spent time thinking about the best properties for us and our situation. She has been easy to contact via phone and email, and it was a delight meeting her. Would happily choose Dexters, and Yasmin, again.

Elizabeth · 14 June 2021

Agent replied · 13 June 2024

Dear Elizabeth, Thank you for taking the time in providing such lovely comments about Yasmin in our Notting Hill office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

We had been looking for a good 2 bed property with a garden and had a list of must-haves. Lolly Hamlin from Notting hill branch, took down our needs and helped us view a few properties which were very close to our requirements and budget. We finally settled for a place which was unfurnished and slightly over our budget but we are satisfied. Apart from being proactive she is also a good negotiator and could help both parties come to a settlement. I would say that she tries to go out of way and help her clients in everyway she can which is something we have really appreciated.

Samiksha · 14 June 2021

Agent replied · 13 June 2024

Dear Samiksha, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards Louise Smith Customer Relations Team

5/5

Google

My partner and I have been working with Anthony from Dexters Notting Hill and he has been amazing! He was very supportive and encouraging throughout the entire process, and he made sure to provide us all the information we need and answer all our questions with care. He checked in with me each day with updates. I would definitely work with him again!

Gabby · 14 June 2023

Agent replied · 13 June 2024

Dear Gabby, We really appreciate you taking the time to leave such lovely comments about Anthony. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Notting Hill team in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Rosa has helped us look for a flat on a few occasions. She's always been very attentive, helpful and has great communication skills. I would highly recommend working with Rosa to find a flat in Notting Hill.

Paula · 28 October 2024

Agent replied · 11 November 2024

Dear Paula, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Dexters Notting Hill was incredibly helpful in finding us our current flat, Victoria Codd has been our property manager during our tenancy. Vicky is always quick to get back to us, liase with the landlord, and resolve problems which is much appreciated. Vicky is also very professional and great at what she does. We have no complaints, and are blessed to have someone so professional managing our property!

Ananya · 15 June 2019

5/5

Google

Great experience ! Ella helped me a lot and she did a great job by coordinating and finding me this current place of stay :) Thank You all of dexters for great team work

Sanjna · 3 December 2024

Agent replied · 8 December 2024

Dear Sanjna, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

After moving down to London from Ipswich, I had been searching for a new property in Notting Hill but was very new to London so I found the search difficult. After contacting Dexters, I received excellent service from Connor Stewart, who took a lot of time to work out exactly what my wants and needs were. Would highly recommend Dexters, especially Connor, whose personal service was exceptional.

Duncan · 15 June 2019

5/5

Google

Great experience with Noah Rogers in Lettings. Thank you for all your help!

Z · 10 August 2025

Agent replied · 9 September 2025

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

I moved into a new flat just over a month ago and there were a few things that needed to be taken care of, such as replacing an old mattress in one of the rooms and fixing issues with the electrics and the shower thermostat. Annabel - the property manager - reached out to us to assess the situation and she then talked to the landlord and the contractors. To my surprise, the contractors came shortly after and everything was sorted in a couple of weeks. Thank you, Annabel!

Filippo · 14 June 2020

Agent replied · 13 June 2024

Dear Filippo, Having read your review, we would like thank you for your feedback about our Notting Hill Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

I had a couple of viewings with Maddie and I must say she was excellent. Not only during the actual showings, but in the days following. She would frequently call, offering valuable insight and guidance through the process of finding the right property. Over the course of a couple of weeks we spoke regularly without it ever feeling overbearing, and she’s certainly someone who takes a lot of pride in doing her job, whilst making sure her clients feel informed and most importantly supported. I’d certainly recommend her in the future.

Danny · 14 June 2020

Agent replied · 13 June 2024

Dear Danny, Thank you for your kind words regarding our Notting Hill office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Ask for Annabel! This review is long over due but if anyone is looking for a trustworthy renting/letting agency then try Dexters. It's hard enough finding housing in London and especially as a foreign student (American) but this is the only company where the staff were straightforward and no-nonsense like. From the very start Annabel has listened to me and boyfriends concerns/questions about our flat and was more than happy to find a solution. She's patient, courteous and very informative! You will not be disappointed- just remember that as a prospective tenant, you have to do your part too and be respectful towards the agents.

Kimi · 14 June 2020

Agent replied · 13 June 2024

Dear Kimi, Thank you for your review regarding your experience with our Notting Hill Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

I had spent weeks using various Estate Agents to find an apartment and I was so happy when I met Maddie from Dexters in Notting Hill. She actually took the time to really listen to what i wanted and was very keen to help me find exactly what I needed, rather than pushing a lot of properties on me that didn't match what i was looking for. She was also very accommodating with showing me apartments late after work, which is a rarity these days!! She was super efficient and always quick to respond. It was great that once the contract was signed, Maddie remained in touch, she really helped me with all sorts and even let me into the apartment early to take measurements etc, she has been extremely accommodating and has made what can be a very stressful process... good fun and smooth! Can't wait to move in! Thank you to everyone at Dexters!

Georgia · 14 June 2020

Agent replied · 13 June 2024

Dear Georgia, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Notting Hill Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

My experience with the Dexters Notting Hill estate agent was great. The agent, Eden, listened to my ask and only showed me flats that met my specs. She was very knowledgeable of the area and the flats I was shown. Strongly recommend the Dexters team

Rob · 14 May 2024

Agent replied · 13 June 2024

Dear Rob, Thank you for your kind comments regarding Eden and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team

5/5

Google

I had an excellent experience renting an apartment with Mirjam recently. I found her to be ethical and professional and, following my recent move to London, I was surprised to find the process of securing and moving into a flat to be relatively straightforward. She was fair and communicated with me well. I moved in with zero hassles and now I live in my dream flat!!PositiveResponsiveness, Quality, Professionalism, Value

Bojosi · 14 June 2022

Agent replied · 13 June 2024

Dear Bojosi. Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

I was incredibly impressed with Anthony Grundy from Dexters during my recent property search. Anthony demonstrated great knowledge of the properties that he was showing, provided deep insight to the local areas and points of interest such as schools, restaurants and other important points of insight. He approach was professional and diligent. Well done Anthony and thank you.

Wayne · 14 June 2023

Agent replied · 13 June 2024

Dear Wayne,We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Anthony, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Chris McCandlish has been an excellent property manager during my two-year tenancy in Notting Hill. He is easy to get hold of, polite, and has acted quickly with any problems, stepping-in when necessary. He’s also been helpful with the process of securing my next tenancy. I can’t speak for the whole office, but I’d recommend renting with Chris.

Robbie · 14 June 2023

Agent replied · 13 June 2024

Dear Robbie, We really appreciate you taking the time to leave such lovely comments about Chris. They will be so pleased to read your 5 star review. Please do not hesitate to contact the Notting Hill team in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

My partner and I visited Dexter's in Notting Hill last week and we met Madeleine Wells who was our agent. From the first moment she understood and respected our needs as well as our taste in flat styles and so, all properties that we viewed captured out standards. She is very helpful, polite, friendly and flexible with times as we were able to view flats late afternoon. We highly recommend Dexters, not only for the lovely properties they have available but also for the excellent service provided.

Dimitra · 15 June 2019

Agent replied · 13 June 2024

Dear Dimitra, We are really pleased to read your positive review regarding the service from our Notting Hill Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team

5/5

Google

Dexter's have managed my Notting Hill property since 1999 and I have no hesitation in recommending them to any other property owner. Sarah Lewis, my current property manager is outstanding. Her prompt, informed and diligent approach is everything I could ask for. She is pro-active, keeping me abreast of issues when they first arise and recommending courses of action that prevent drama's from ever becoming crises. More importantly, she understands that our tenants welfare and our relationship with them is crucial to operating a successful rental property.

David · 15 June 2019

Agent replied · 13 June 2024

Dear David, Having read your review, we would like thank you for your feedback about our Notting Hill Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Mollie De-la-haye Customer Relations Team

5/5

Google

Had a wonderful experience with Georgia. She showed me several properties, and once we found the one to move forward with, she went above and beyond to finalize everything in a very short period of time before the holidays. Very knowledgeable & professional - would highly recommend!

Samantha · 15 January 2024

Agent replied · 13 June 2024

Dear Samantha, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma Chughtai, Customer Relations Team

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