Dexters London reviews

★★★★★ 5/5

Google

Ria was very professional and helped move things along in a smooth fashion until the keys were handed to the tenants.

Kamran · 16 June 2025

★★★★★ 5/5

Google

Ask for Oliver Riley, he is THE BEST, he found us a gorgeous flat, and then within 4 days we had worked through all the paper work, the flat was deep cleaned and perfect when we arrive. He and the Lettings team acted fast and were super efficient! There is not a better lettings agent in the whole of London!

Juliette · 18 June 2023

★★★★★ 5/5

Google

Ria was so amazing, constantly in contact throughout the offer process and make the whole experience much smoother!

Sophie · 16 June 2025

★★★★★ 5/5

Google

I recently used Dexters as lettings agency to find my new flat and I couldn't recommend them more. Especially through this hectic quarantine restrictions were main issue for every tenant is the added stress and incecurity around letting a flat that you haven't physically inspected, I was able to find a flat that satisfied all my requirements and be able to feel confident about my choice. The responsible lettings agent Rachel Patient was more than helpful throughout the lettings process, making sure that as a future tenant all my needs are met and all my questions are answered.PositiveResponsiveness, Quality, Professionalism, Value

Christiana · 25 August 2020

★★★★★ 5/5

Google

Oscar was extremely helpful and friendly. Helped me find the perfect flat almost immediately and the lease process was super fast. Thank you!

Eugene · 16 April 2025

★★★★★ 5/5

Google

Jack and Charlie went above and beyond with helping with my first time purchase. They were honest, transparent (sometimes more so than I expected agents to be) and efficient, helping with all problems and queries. There was no such thing as a stupid question. Jack worked closely with my solicitor and broker and made it all happen within 6 weeks. I cannot thank them enough and would not hesitate to buy through them again. If you are looking to purchase a property in SW6, ask to speak to Jack

HJW · 18 June 2020

★★★★★ 1/5

Google

Simply the WORST real estate agent on Earth, AVOID by all means! The full list of Dexters wrongdoings, mistakes, untrue statements and inefficiencies is almost endless, so I’ll mention only the main ones. The list should give an idea about their misconduct, negligence and incompetence: - As a start, they have altered a critically important clause in a tenancy contract (a break clause allowing the tenant to terminate the tenancy contract) without asking for Landlord’s permission. When the Landlord received an automatic notification from the digital signature system that the contract that they had already signed had been amended, Dexters lied about the reason of the amendment, saying there was a typo on the tenant’s name, which was not true. - Dexters didn’t notified the Landlord promptly that the Tenant was vacating the property, and that the Tenant had not paid the rent for over a month before vacating, which implied that the Tenant’s deposit was not enough to cover for the damages they made to the property as it could only cover the unpaid rent. - The account statements (and related bank transfers) sent by Dexters were often wrong, and at a disadvantage for the Landord. For example they have charged commissions higher than what had been agreed, and they have charged the same invoice twice. All these mistakes were corrected only because the Landlord had discovered them (dealing with Dexters it is critically important to check everything they do, as they cannot be trusted) - They made unbelievable mistakes even in drafting rental contracts, getting wrong even some basic and critical details like the monthly rent! - When the Landlord because of all these issues asked Dexters to stop managing one of their properties, Dexters insisted that they still wanted to receive a fee of 10%+VAT for the remaining contract period, even if they would have had nothing to do with the property (this clause, written in very small characters in the fine print of the contract, was never explained to the Landlord before agreeing on the management contract). The Landlord therefore decided not to remove Dexters from the management, as it would have been too expensive to pay Dexters fee, plus another fee for another agent to manage the property. However, unbelievably Dexters decided unilaterally to stop managing the property regardless (and in spite of the Landlord instructing them to do the exact opposite!), and without even notifying the Landlord. Dexters has simply told the Tenant that they were no longer involved in the management, and they provided the Landlord’s contact details to the Tenant without even asking for the Landlord’s permission to do so. All this led to 2 claims filed by the Landlord with the The Property Ombudsman, which in their case reviews have strongly criticised Dexters for: - misleading the Landlord - terminating a contract without permission nor notification - unnecessary delay - not meeting their obligations under the Code of Practice for Residential Letting Agents - not producing statements with care - not providing a service consistent with fairness, integrity and best practice - breaching Data Protection Act The Property Ombudsman therefore awarded the Landlord with monetary compensation from Dexters to compensate for their shortcomings, which had caused not only a financial damage but also avoidable aggravation, distress and inconvenience to the Landlord. In essence, Dexters is an agent that shouldn’t be allowed to operate, as they cannot be trusted for performing the very delicate task of managing other people’s assets.

Abacus · 18 June 2020

★★★★★ 5/5

Google

I want to sing Ellie’s praises from the highest hilltop! The sale of my flat was complicated due to lease extension but even throughout the stress, Ellie’s professionalism, knowledge and ultimately her sense of humour helped resolve all issues. She knows her industry exceptionally well and is a total legend!

Helen · 16 November 2025

★★★★★ 5/5

Google

I viewed two flats with Liz from Dexters. Both viewings were conducted in a safe way, I was pleased to find the team took the social distancing measures seriously and made me feel at ease in both properties. Liz was knowledgable about both properties and let me take my time to view both properties answering the many questions I had honestly. I would recommend Dexters to friends who are looking to buy and sell.PositiveResponsiveness, Professionalism

Daisy · 18 June 2021

★★★★★ 5/5

Google

Thanks Ria! Was super helpful in arranging us a flat for me and my brother 100% would recommend

Luis · 16 May 2025

★★★★★ 5/5

Google

We rent a lovely flat from Dexters, and they also manage the flat for our landlord. I have to say that I'm really impressed with the management, and am particularly grateful to both Shernitta and one of their contractors, Gabriel. Shernitta is incredibly approachable, and always quick to reply to any enquiries, and nothing seems too big an issue for her. Gabriel is such a gem. It's never really that pleasant to have a contractor in your home, especially as I work from home, and my children are usually in the house, but Gabriel is quite possibly the kindest, most trustworthy and most considerate guy ever! Couldn't recommend the agency more if Shernitta and Gabriel are evidence of how the company treats its employees. They really are wonderful!

Emma · 19 June 2019

★★★★★ 5/5

Google

I’ve been working with Chris Stamp on a very lengthy and difficult property purchase. Chris has been outstanding in getting the deal to a close. This has been no easy feat given the seller and her solicitor were unreasonable and difficult at every step of the process. Chris demonstrated professionalism, agility and expertise and genuinely worked tirelessly in getting the deal over the line. Without him, this would not have happened so a big thank you to him for all of his support throughout! I’m not sure how it’s determined who in the team picks up which property sale but I would strongly recommend working with Chris.

Helen · 19 June 2019

★★★★★ 5/5

Google

I have been the tenant of a property managed by Dexters for 3.5 years. My property manager, Shernitta has been consistent throughout this time and always been approachable and dealt with any queries in a timely manner. I have unfortunately dealt with some other Dexters staff recently who were most unhelpful which has demonstrated that Shernitta is by far the best property manager. Overall our Dexters experience has been very good which lead us to signing a new lease with them.

Lauren · 19 June 2019

★★★★★ 5/5

Google

Liz and Oliver were excellent- the process was made far less stressful than I had anticipated. They have offered to help as I will be away when I complete to make the process even more seamless. So thrilled that I had such a nice experience whilst buying my first ever home! Thanks so much guys!

Rachael · 23 July 2023

★★★★★ 5/5

Google

My experience with Dexters has been fantastic - They have been a great help, always there for me , Looking for new place is not easy when you first time buyer ,My agent Rudy was excellent after my first call he know what we was looking for and helped us find right place. The property management team (Charlie) and the rest have been excellent. Well done all! Thank youPositiveResponsiveness, Quality, Professionalism, Value

Erion · 18 June 2021

★★★★★ 5/5

Google

Ria Verma was fantastic, personable and a very knowledgable agent! Would highly recommend her services

Lina · 16 May 2025

★★★★★ 5/5

Google

Dexters agents have been helpful in sorting all the issues when I moved into new flat. Craig Coles has been my my agent and he has been very responsive in handling all issues and sorting them in timely and most hassle free manner possible. Craig always responds to emails and calls back if you leave a message. He has understanding of various teething issues tenant can face and is ready to get them sorted.

Vishrut · 18 June 2020

★★★★★ 5/5

Google

Excellent service from Tom in this office. Couldn’t be more helpful and went out of his way to get us sorted with a letting. Very efficient and kept in touch regularly to keep us up to date. I would recommend Tom and Dexters to all my friends and family. Can’t thank them enough.

Abigail · 18 June 2023

★★★★★ 5/5

Google

Great experience from start to finish. We arrived at short notice from abroad and Ellie organised a viewing on a property we liked that afternoon! Ellie coordinated negotiations with both parties effectively and we signed within the week. Lawyers and surveyors recommended by Ellie have been very professional and as a result the transaction could not have gone smoother.

David · 16 June 2025

★★★★★ 5/5

Google

Had the pleasure of working with Ria who was incredibly enthusiastic and helpful in our journey. She was prompt to reply and helped tailor the properties we viewed to better suit our wants and needs and we progressed. Thank you

Aaron · 20 December 2025

★★★★★ 5/5

Google

We were very happy with our service from Dexters and would highly recommend. Max our agent was extremely helpful, responded quickly when we needed guidance. He made the moving process seamless and quick.

Frank · 16 February 2026

★★★★★ 5/5

Google

Super lovely & speedy experience with Maddie! She was mega responsive and on it with completing everything. Very happy with the service we have been provided! :)

Patricia · 2 April 2026

★★★★★ 5/5

Google

I had the pleasure of having Jemima as my estate agent. She was incredibly professional, friendly and chatty. She was able to answer any questions I had with ease. I really enjoyed my viewings with her.

J · 18 January 2026

★★★★★ 5/5

Google

We have put our flat on the market with a different agency first however we have got no good offer even after a couple of months. Decided to move on with Dexters and got an offer in a month. Liz has been so helpful in particular and got a back up plan for a back up plan. Plus very honest which is rare in the industry... Highly recommendPositiveProfessionalism

Lucia · 18 June 2021