Trusted Agent profile · London

Dexters London reviews

★★★★★ Excellent

446 reviews across 1 platform

42 Denbigh Street, London, SW1V 2ER

Dexters's office in London, at 42 Denbigh Street, is rated 4.8 out of 5 across 446 reviews on 1 platform, including 446 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards, one of two awards Dexters won in 2026.

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4.8 / 5

446

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

I worked with Callia to find an apartment and the experience has been great! We got in contact and she had prepared a list of viewings that fit my criteria. She was able to highlight all relevant details during the viewings. She has been very helpful in answering my questions throughout the process (from finding the place to moving in). Appreciate all the help - thanks for such a simple and smooth process!

Ayush · 17 September 2023

Agent replied · 13 June 2024

Dear Ayush, Thank you for taking the time to leave a lovely review regarding Callia. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Daniella went the extra mile to give us last minute viewings to help us feel at ease with our offer process. She also explained the process very clearly and kept in touch on her day off!

Annabel · 16 April 2025

Agent replied · 26 December 2024

Dear Annabel, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

Callia has been great in helping me find and streamline the rental process in London. She understood the requirements and helped find me an apartment that I really liked… Super happy with my choice

Jahnvi · 16 April 2025

Agent replied · 24 August 2024

Dear Jahvni, Thank you for your kind comments regarding the Callia and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team

5/5

Google

Five stare but Callia deserves more.. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ I really wanted to leave a review about my experience with this agency. I was helped by Callia who has always been available and very professional. She made us feel at ease and you could see that she cares a lot about our needs and to find the best for us. A young girl who loves her job. Heartfelt thanks Alessia and Miquel

Alessia · 14 June 2023

Agent replied · 13 June 2024

Dear Alessia, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Callia and Miquel, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Fabulous service for Ellie! She arranged for a same day viewing whilst I was in London for the day and then has worked tirelessly to agree a deal for me. Thank you Ellie!

Sophie · 16 April 2025

Agent replied · 16 April 2026

Dear Sophie, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

2/5

Google

We rented an appartement with Dexter for 2,5 years and had a very bad experience at the end. The move-in process went very well - this is important to say. Everything was transparent and everyone was very professional with us. However, we had to break out our lease for personal reasons. (1) We knew from the beginning that we would have to pay a fee for breaking the contract. From the contrat, we knew exactly what the fee would be. However, the fees that they asked us to pay was significantly higher than what the contract said (about £300 higher). Despite asking multiple times for the details they refused to explain the bill to us. (2) we had few unannounced visits at the appartement. It felt like they were all very disorganized and rarely on time. (3) they agreed on a date with new tenant without confirming with us first.

Adélie · 14 June 2022

Agent replied · 13 June 2024

Dear Adélie, I am concerned to read your comments and have forwarded this on to the Director of the office. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

From a renter, there’s really nothing else more that you could ask for from Sam. He was very helpful and considerate throughout the process. And helped me find a place that I really liked in such a short amount of time. Since I work a full time job during the day, Sam made time in the evening and on weekends to show me properties, which no other agents were willing to do. He was also well connected with other tenants and landlords, which definitely helped in securing the property for me. Really appreciate the help from Sam in finding my dream flat.

Stanley · 14 June 2022

Agent replied · 13 June 2024

Dear Stanley, Thank you for the great 5 star review. We really appreciate you taking time out of your day to leave such kind comments. Sam will be thrilled to read that you had such a positive experience with him. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Asma Chughtai, Customer Relations Team

5/5

Google

Absolutely superb service from Adam Day. I have had a particularly complicated turn around of tenancy and he has been a workhorse in helping to achieve impossible deadlines. He has also given valuable advice on managing a property, going beyond the call of duty. He has obviously had to do an inordinate amount of work due to the unusual situation but has never complained. I could not be happier to have him as my point of contact and hope he will be with Dexters for a long time!

Benjamin · 16 April 2025

Agent replied · 13 June 2024

Dear Benjamin, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma, Customer Relations Team

5/5

Google

Daniella was especially great in assisting us to secure our dream flat! We are so grateful to her and the wider Dexters team for their clear communication and quick turnaround. Thank you.

Molly · 16 April 2025

Agent replied · 10 December 2024

Dear Molly, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

We were working with Ellie Pomeroy during our house hunt and she was an absolute star. We had never had an agent fight our corner so hard to get us the best deal possible for our favourite flat. She was great at keeping us informed and in the loop and very easy to get a hold of. Even if she wasn’t available when we called, she would always return our calls. Really a shame how rare these qualities are! But we are very grateful.

Parnian · 16 April 2025

Agent replied · 16 April 2026

Dear Parnian, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma

5/5

Google

Daniella has been extremely kind and has helped us find an apartment that adapted to Our needs. Would happily reach out to her if we needed another apartment in the area.

Rosa · 16 April 2025

Agent replied · 16 April 2026

Dear Rosa, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

Ian surprised me with showing me several properties while I was expecting only one. He kept me updated and recommended the property that I might be interested in. (It turned out to be exactly the type that I love.) Then, in the next stage, …

Josie · 16 March 2026

Agent replied · 16 April 2026

Dear Josie, Thank you for taking the time to leave a wonderful 5 star Google review. Ian and Callia will be thrilled to read your kind comments. Kind regards, Asma

5/5

Google

Thanks to Tina and Callia who were incredibly professional and informative. They make a great team to say the least!

Oyun · 16 August 2025

Agent replied · 16 April 2026

Dear Oyun, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Working with Daniella has been fantastic. She is communicative, considerate, and the best agent we have worked with. We will absolutely use Daniella again in the future.

Julia · 24 May 2025

Agent replied · 16 April 2026

Dear Julia, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

Daniella has been very helpful with securing a flat - at the viewing she was super friendly and her response time to any queries has been very speedy via WhatsApp.

Lara · 16 April 2025

Agent replied · 16 April 2026

Dear Lara, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Daniella was very nice in showing me the flat remotely, since I could not visit it in person. She has been very kind and helpful, and everything was perfect!

Matteo · 16 April 2025

Agent replied · 10 December 2024

Dear Matteo, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

I had the pleasure of working with Ellie while searching for houses in London, and I couldn't be happier with the experience. Ellie was exceptionally attentive and genuinely cared about my needs and preferences. I would highly recommend her services to anyone looking to find a home in the area.

Soumil · 23 May 2024

Agent replied · 24 August 2024

Dear Soumil, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Ellie. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team

5/5

Google

Sammy went above and beyond to help myself and my boyfriend find the perfect flat for what we were looking for. He helped us through the entire process without being pushy or salesy, and made us feel incredibly comfortable throughout. He is always available to answer any questions we have no matter how big or small and I simply could not recommend enough. Making the move from Manchester to London could have easily been a stressful process, but Sammy made it as smooth as possible. Thanks!PositiveResponsiveness, Professionalism

Charlotte · 25 August 2021

Agent replied · 13 June 2024

Dear Charlotte, Thank you for your kind words regarding our Pimlico office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

I had a great experience working with Joseph and Callia from this agency. They were exceptionally flexible and helpful throughout the entire process. They were always ready to answer all my questions, adapt to my schedule and provide clear guidance whenever needed. I truly appreciated their professionalism and supportive attitude. Highly recommended!

Karina · 16 December 2025

Agent replied · 16 April 2026

Dear Karina, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Pimlico office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma

5/5

Google

Excellent service from Dexters letting team in particular George and Adam who were responsible for my instruction. Very personable, friendly and professional to work with. Efficient and very responsive. They listened to the brief and worked hard to get the best end result for me. I knew from the moment I met them that I could work with them and they delivered. Many thanks.

Colette · 14 June 2023

Agent replied · 13 June 2024

Dear Colette, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Daniella was professional, knowledgeable, and patient. They listened to my needs and showed me great options. The process was smooth, and her communication was excellent. Highly recommend!

Amir · 16 April 2025

Agent replied · 16 April 2026

Dear Amir, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Keeping the balance of continuous renting a place and facing some nuisance maintenance to keep it safe is a great decision, but having an estate agent to guide and help you is of greater luck if they possess professionalism...equality...happy approach and diligence. In our experience of such...I would be confident and happy enough to extend my appreciation to Soraya Perez who undoubtedly possesses all of these qualities in doing her job. Thank you Soraya.

Edna · 14 June 2022

Agent replied · 13 June 2024

Dear Edna, we are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

I've found my perfect place thanks to George! he showed me 5 properties, all quite interesting I have to say and it's so good when someone understands exactly what you're looking for and doesn't make you wasting any time. Among those 5 George immediately spotted which one was exactly "my cup of tea" and, amazingly, he did it even before me. He helped me to see all the potentialities of the new flat and guided me towards the right choice in a really professional way and above all without being pushy. I genuinely felt I could trust and I was right! I've just moved in my new nest and couldn't be happier! thanks Dexters and thanks George!

Stefania · 14 June 2021

Agent replied · 13 June 2024

Dear Stefania, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Pimlico office will be thrilled to read this. Kind regards Evie Fisher Customer Relations Team

5/5

Google

We had an excellent experience house hunting with dexters and ended up renting our dream home. Our agent Adam was very patient, honest, and kind all thru the way. He made some very good recommendations and looked out for us. The other employees we met at their office were very nice and willing to help. We would very much recommend renting with them!

Chenyu · 14 June 2023

Agent replied · 13 June 2024

Dear Chenyu, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Dexters's Google reviews

Questions about Dexters London

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, London won Platinum; Dexters, Westminster won Gold.

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