Dexters London reviews

★★★★★ 1/5

Google

The agency rented an apartment with visible mold on the wall. During check-in it was not noted. When we reported the problem the consultant was rude Update after 2 months Agency/landlord refuses to repair it and does not respond to messages. Waste of money and health. Today's update Thank you very much customer service for answer on my e-mail , you are useless. Mould is still in flat, only fan has been fitted which doesn't help much. In wardrobe all stuff is in mold, and water on the wall and next to electric sockets. I keep losing money and health and the agency does not feel responsible to fix the problems as soon as possible.

Marcin · 28 November 2023

★★★★★ 5/5

Google

Many thanks are due to Robert Scullion-Smith, who is very kindly providing immensely valuable support to my cousin and her mother, my aunt, who is now at an age and state of health where she needs to move elsewhere and let out her flat. He has kindly offered, even before any rental has begun, to visit the flat and keep an eye on things whilst my aunt goes to stay with my cousin in Canada to see if that is a possible long-term solution. At a time when advanced age and health are requiring major life adjustments, and arrangements are uncertain, complex and difficult, involving long distances and different time zones, the fact that he has been prepared to go the extra mile is making an enormous difference. Thank you Robert.

Ian · 28 November 2023

★★★★★ 5/5

Google

Robert was absolutely amazing through the entire process. We had loads of problems throughout the process (through no fault of his or ours) and he was there every step of the way and advised us on all the best things to do and really fought our corner to get us the home we wanted! Couldn’t be happier - someone give this man a raise! Would 100% recommend, and thanks again Robert! Levi and Kylie :)

Levi · 26 February 2024

★★★★★ 5/5

Google

My rental experience with the team, particularly with Owain, was very smooth. Owain heard exactly what I needed and helped me find the right place extremely quickly. I was trying with several agencies at the same time (due to time constraints) and others seemed to not hear my preferences or requests - lots of time wasted with them. Thank you Owain for listening closely and for giving clear and transparent information. Also for your kindness and excellent communication throughout the process - always took my 200 calls a day with joy and calmness. Superb team!

Catalina · 24 October 2023

★★★★★ 5/5

Google

I had the pleasure of being shown around a lovely property this afternoon by Chloe Pankhurst. Professionalism from the start. Chloe was very courteous on the phone and was able to answer all of my questions. She was very diligent when it came to organising a viewing and sent across the details quickly. Chloe was waiting outside of the property to greet me which was a lovely gesture. She gave me the time and space to view the property without me feeling pressured or ‘watched’ Again, she was able to answer my questions relating to parking and maintenance. I was very impressed with the high level of professionalism and thank Chloe for making this experience less daunting. An asset to Sebastian Roche.

Lysia · 24 October 2023

★★★★★ 5/5

Google

We were amazed with the professionalism that Sebastian Roche carried out during our process in finding and renting our flat. We are very excited to be moving in! We had experienced numerous other agencies to try and find a place for us, as well as countless viewings with no luck. From the initial phone call to the team at Sebastian Roche we knew we had made the right choice. We would like to give special thanks to Owain, who was very helpful throughout the process of getting the contracts in place and ensuring that all our questions were answered swiftly and professionally. Would highly recommend this agency!

Kristel · 24 October 2023

★★★★★ 5/5

Google

Trying to find somewhere to rent in London is nothing short of chaos at the moment... but not with Sebastian Roche! My partner and I had been looking to move flat for quite some time: we'd contacted countless estate agents, went on numerous viewings, put in multiple offers and still nothing... Then we got in touch with Sebastian Roche Forest Hill. Specifically it was Sydney who provided us with an excellent service through and through: we were taken on an informative viewing of a property that we loved, our offer was swiftly processed and accepted, and we received clear and punctual communication throughout! Sydney was always happy to help and answer any/all of our questions. It's safe to say that our whole experience was made stress-free thanks to this. 10/10 highly recommend!

Matthew · 24 October 2023

★★★★★ 5/5

Google

In my experience I have found Sophie Payne to be very polite, accessible, helpful, efficient, understanding and empathetic during my time leasing with Dexters. I always think it is most important and above all for those who work in estate agent offices to be caring of their clients needs and I can say that Sophie is just that. She's a very personable, kind and pleasant lady.

Elaine · 25 July 2024

★★★★★ 5/5

Google

A really positive experience - Ashon was super helpful and everything went smoothly

Carly · 16 March 2026

★★★★★ 5/5

Google

Great experience using Dexters for our property search this month. Special shout out to Ashon for his communication and support with the search!

Florence · 29 November 2025

★★★★★ 5/5

Google

Incredibly helpful in helping us find a property! Lovely team. Maaret was especially outstanding in her support and expertise throughout the process.

Niina · 16 November 2025

★★★★★ 5/5

Google

The rental market as we all know is very challenging at the moment. But the team, particularly Owain has been so helpful. He has kept in touch throughout, finding new properties for us so quickly and being persistent in finding us our dream place. He has been so patient in this process, talking us through each step and making it very personable. Really impressed with the service we have received thank you!

Senel · 24 October 2023

★★★★★ 5/5

Google

Serigne at Dexters was amazing! Super clear, always kept me in the loop, and genuinely helpful the whole way through. I’ve not had the best experiences with other estate agents before, but Serigne and Sandra were great, they really made a stressful process feel manageable. I especially appreciated how proactive Serigne was with chasing the chain and keeping things on track. Would highly recommend them both!

Laura · 13 June 2025

★★★★★ 5/5

Google

A huge thank you to Suzzannah at Dexters for going above and beyond to secure the perfect rental flat for me. The service provided by both Suzzannah and Vanya has been excellent from first contact. Will certainly be recommending to anyone looking for a property in the area.

Ellie · 25 December 2024

★★★★★ 5/5

Google

Just a quick review to Sabastian Roche, and in particular Owain Wilson. How fantastic is he? Having been a lettings agent in a past life, I can say with credibility that he is one of the most professional, responsive, informative and an all-round excellent agent which is super impressive given how young he is. Thank you, Owain - breath of fresh air as agents do not get the best reputation :)

Christine · 24 October 2023

★★★★★ 5/5

Google

We recently went through the process of renting a flat with Dexters and the process has been a pleasure. Our Lettings Consultant, Sydney has been incredibly transparent, helpful, fantastic communication and honestly removed so much anxiety and stress from the whole process. So huge thank you to Sydney! If you're looking for somewhere to rent i'd absolutely recommend Dexters Honour Oak! and Sydney of course.

Charles · 26 February 2024

★★★★★ 5/5

Google

Owain was an incredible help with finding my new flat. He was attentive, informative and always super friendly! After renting with others for several years, I was a little nervous about doing this venture alone for the first time, but he was super supportive, answering all of my questions and guiding me through the process. Thank you for everything, I’d highly recommend Dexters, and Owain in particular at the branch.

Charlotte · 24 October 2023

★★★★★ 5/5

Google

Casey was a fantastic support during what ended up being a long process purchasing our first home due to parties in the chain and actually our solicitor(!) He was polite, calm and patient, communicating with all parties in the chain to ensure the purchase moved on and always made sure he kept us in the loop. Exactly what you need as buying a house can be very stressful. Highly recommend!

Sophie · 24 October 2023

★★★★★ 5/5

Google

Serigne has been a pleasure to work with. Friendly, engaged and very helpful. Thanks for your help!

Toby · 16 November 2025

★★★★★ 1/5

Google

“Dexters were unprofessional from start to finish. They avoided responsibility, protected their own staff, and ignored serious concerns. I felt completely unsupported, and nothing was handled properly. For a company whose name comes from a word meaning ‘skilled’ and ‘on the right side,’ the service I received was the complete opposite. They seem selective about who they want to impress, and when respect is required, they find excuses instead of accountability. Funny how they shoot themselves in the foot, forgetting that homes around here are connected, have history, and people talk. And please don’t bother with the usual ‘email us and we’ll see what we can do’, I’ve heard it before and nothing changes. Don’t bother replying either; it serves no purpose other than looking good publicly and pretending you care. This area deserves better, seeing fewer Dexters signs around would be a welcome improvement. Shockingly poor service.”

TillyB · 9 April 2026

★★★★★ 5/5

Google

Recently signed a new lease for a flat and our agent Beverly Assah-Scheunemann was extremely patient, kind and helpful with any issues we had during the process, and guided us through with extreme professionalism. I would highly recommend reaching out to her if you are ever looking for a rental property South East, you won’t be disappointed!

K · 25 June 2024

★★★★★ 5/5

Google

We were fortunate to have had Sophie guide us through a complicated and protracted sale . Always calm and well informed which gave everyone confidence that this was going to happen. Sophie took all the stress away and saved the sale . Well definitely be coming back to Dexters . Thanks Team Dexters

Paul · 24 August 2024

★★★★★ 5/5

Google

I contacted Sebastian Roche after viewing an advert for a 1 bedroom property online in Forest Hill. I made an appointment to see the property with one of their agents ( Chloe ). She made me feel very welcome and boosted my confidence when i was slightly nervous about making a bid. Chloe was very helpful all the way throughout the contractual process and i felt fully supported by her. In the end after signing the contract i was very pleased with the property and the excellent service. A massive big Thank you to Chole and the Sebastian Roche in general. Imanuel

Hisham · 24 October 2022

★★★★★ 5/5

Google

Dolin has been amazing from when I first started looking for my house a year ago to him finding my new forever home last month .He has been attentive and a great communicator. He made the whole experience and process very easy. His professionalism was second to non.He always goes the extra mile to help the best he can and delivers with a smile and expertise . I highly recommend him and Sebastian Roche estate agents. The best agents by far this side of the river . Highly recommendedPositiveResponsiveness, Professionalism

Parveen · 24 October 2022