Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent and friendly communication (our agent was Sophia) throughout the entire process of the purchase of our new house from being flexible with viewings to getting our offer accepted. Once the offer was accepted, Sandra was then fully involved in managing the process to get us to exchange / completion and she was excellent in moving everything along with the seller and solicitors. Sandra added real value and was a pleasure to deal with. We can’t thank her and the team enough.
Toby · 16 March 2026
Agent replied · 16 April 2026
Dear Toby, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
★★★★★ 5/5
GoogleWe reached out to James because we were having issues with our letting agent from another agency. We had been feeling very disillusioned and frustrated as landlords. James was patient with us and restored our faith in letting agents. He supported our tenant and us as we navigated transferring over to Dexters. He found new tenants quickly. Excellent communication throughout the process; he went above and beyond his duties to support us. We 100% recommend James.
Nicola · 9 April 2026
Agent replied · 16 April 2026
Dear Nicola, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
★★★★★ 5/5
GoogleWhat can about the staff at Dexters. I thought I was in for a long drawn out process, when I decided to sell my house. To my surprise the staff at Dexters really pulled out all the stops. Not only did they get me a quick sale at full asking price, but the sale went through quickly and smoothly. Tali and Sophia were always on hand to guide me through the selling process. I would highly recommend the team at Dexters.
Leon · 29 November 2025
Agent replied · 27 December 2025
Dear Leon, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Talvinder and Sophia. Please do not hesitate to contact us again. Kind regards, Asma
★★★★★ 5/5
GoogleA bit of learning experience for us. Even though I'm retired building control officer - its been my first viewing for private rent. I can say with all sincerity Ashon seemed really confident that the flat he was proposing for me would fit my needs and I was immediately excited hearing the description of this new conversion. I show a picture of the building below - with Ashon showing the property to another prospective tenant, which was completely coincidental that he was in the picture- which shows off the building well on a nice day that was an exciting day for me. This was the day I got the keys which he needed to explain as my chosen flat had two doors into it. This fact confirmed to me as a building control officer that the developer had not only got building control approval, but designed an exreemly innovotive way design and solution to avoid those dreaded door closers, that many people take off anyway. So this flat is better for fire escape safety too. This visit to pick up the keys was immediately after the one when I made my offer.
The development consisted of three flats and Ashon allowed me to concider there and then - all three.That was over a period of 40 minutes including time to view them more than once as knew I was intending to suggest an offer there and then. He also allowed me to be curious about the garden which was part of a garden flat already let. He said he would talk with the developers for them to consider my offer. Thankfully it was successful without any further ado - which is a really good sign for me affirming my decision. I think I owed him a good review for his hard work. He also had a suttle dry sence of humour. On the first day I met him at the Dexters office he had to leave me to carry out another visit. That was because I was over a half hour late. His line manager was the only one to complete the discussion. And Ashon said " I leave you in capable hands" I'm not sure I remember exactly. I think it shows he has relaxed attitude with his superiors. He told me they have a female Director and I could tell in the way he spoke of her that he's respectful too.
Howard · 16 November 2025
Agent replied · 16 April 2026
Dear Howard, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma
★★★★★ 5/5
GoogleOur experience with Dexter's, in particular James, has been absolutely stellar!
From proposing places, to organising viewings at great times, to answering all our questions, and with organising our tenancy to be finalised, James has been absolutely top notch. Even going out of his way to help us with organising an extra hand with moving some items in before our move in, after my girlfriend and I realised we'd have a gap in tennancies! Thank you again for everything as we're really looking forward to our new home!
Conor · 16 November 2025
Agent replied · 16 April 2026
Dear Conor, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
★★★★★ 5/5
GoogleWe purchased through Dexters and they were brilliant. They arranged multiple viewings for us and Serigne was pro-active in reaching out whenever new properties came on the market knowing we were keen buyers. When we hit snags towards the end of the process, Tal was an absolute rock keeping the chain communicating and working through issues. I would happily recommend them to anyone looking to sell or buy.
Divya · 27 November 2025
Agent replied · 27 December 2025
Dear XXX, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better - Tal and the team in our Honor Oak office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
★★★★★ 5/5
GoogleAshon was the best estate agent we had in the 5 months of looking for a new house. He was very professional, patient and genuinely wanted the best for us. It was extremely refreshing and made us confident about our decision to sign on our new house. He is clearly very hard working and knows his stuff!
Sabrina · 16 February 2026
Agent replied · 16 April 2026
Dear Sabrina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleMy experience with Dexters, through Ashon Mclean has been a very good one. Ashon is very polite speaking on phone, with a sense of patience, his emails are very supporting, encouraging and building professional working relationship in other to meet the need of his client. A quality to desire. Thank you Ashon as we continue to work toward the main goal of getting the right property.
Samira · 16 October 2025
Agent replied · 16 April 2026
Dear Samira, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma
★★★★★ 5/5
GoogleGeorge Booker was great to work with. Super easy to deal with, always friendly, and really respectful of my time. He was quick to respond, kept things moving, and explained everything clearly without any pressure. Made the whole process feel straightforward and stress free. Would definitely recommend him.
Adam · 16 February 2026
Agent replied · 16 April 2026
Dear Adam, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
GoogleHuge thanks to Ashon for helping us find our new rental! He made everything easy, from the first virtual viewing to signing the lease. He’s honest, reliable, and great to work with. Highly recommend his services to anyone looking for their next home in the area.
Shir · 16 February 2026
Agent replied · 16 April 2026
Dear Shir, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleHardworking and determined agents happy to show any buyers themselves and to come up with new ideas as they went along. Good crosss referencing with their other offices to get buyers around who might not have considered looking in our area. Special mention to Serigne who was the most active colleague and was absolutely determined to get the sale across the line despite numerous frustrations and lack of communication from all the involved parties, big thanks to him.
Michael · 20 December 2024
Agent replied · 27 December 2024
Dear Michael, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 1/5
GoogleMisrepresented the property being sold as Share of Freehold, instead it is a leasehold. Apologized and claimed they can only act on behalf of the information from the seller.
Property has been relisted with the same Share of Freehold information, this leads me to believe it wasn't an error but conscious deception.
Be very careful using them as they have no qualms using poor business practices to secure a sale.
I'd recommend using anyone else both from a buying and selling position.
C · 23 September 2024
Agent replied · 23 October 2024
I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Asma
★★★★★ 5/5
GoogleA huge thank you to James McWhinney for his outstanding service. His responsiveness and professionalism were first-class, and he genuinely made the process of finding a home much easier. An absolute asset to Dexters. I will not be using any other agency for my future home hunts.
Israa · 16 October 2025
Agent replied · 16 April 2026
Dear Israa, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
GoogleWe had such a positive experience with this lettings office. The whole team was incredibly helpful, and our agent James went above and beyond to support us. He was always attentive to our needs and just a quick email or phone call away …
Oscar · 16 October 2025
Agent replied · 16 April 2026
Dear Oscar, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
★★★★★ 5/5
GoogleWe have recently been in the process of selling our flat through Dexters and I absolutely have to shout out the efforts from the Sales team generally, but particularly Casey. The communication has been top tier and frequent, ensuring complete transparency and honesty. He has been so attentive and helpful and really made me feel like a valued client. I have worked with many estate agents and I must say Casey is head and shoulders above the others. He has been a pleasure to work with and I would recommend him to anyone looking to buy in the area.
Henri · 25 June 2024
Agent replied · 23 October 2024
Dear Henri, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Casey. Please do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleAshon handled my letting very well, he kept me informed and handled quite a difficult situation with transparency and professionalism. He managed to get me exactly what I wanted in the end. Thanks so much Ashon.
Lauren · 20 December 2025
Agent replied · 16 April 2026
Dear Lauren, We really appreciate you taking the time to leave such lovely comments about Ashon. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma
★★★★★ 1/5
Google*edit reply
Nice template reply to slyly suggest my review isnt real. Are you saying there is no one called 'James' on your database? Righto! *
When moving out of a rental property, Dexters were a pain in the backside. A couple of days after letting the landlord know, they were round to size up the place and were like sharks that had smelt blood, wondering out loud how much they can rinse out of the next unfortunate tennant in rent.
I received a text message the next morning saying there were 3 viewings booked in for that day, which I hadn't agreed to. It was a time consuming battle to make them understand and respect that whilst we were moving out in a couple of months it is still our home, and we are ones who will tell Dexters suitable times for viewings and not the other way around.
They put the flat back on the market at a whopping 25% increase to what we had been paying, and we had only been there for just over a year. Obviously this would be in conjunction with the landlord, but seeing how they operate first hand and knowing the landlord from our interactions, I'd say that its highly likely Dexters were the driving force behind the huge rent increase. Its estate agents like this that are making the housing crisis worse and leaving people with less disposable income and quality of life.
I guess if you are a landlord these guys are great becuase they will charge tenants sky high rents, but just remember it's also on your conscience that you are creaming working individuals out of higher than necessary percentages of their take home pay. If you are a prospective tenant, I would steer well clear.
James · 16 January 2026
Agent replied · 23 October 2024
Dear James, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleSophia has been so helpful getting us into properties that suit our needs. We’re still searching for our home but it’s always a delight to speak with Sophia
Zosia · 16 February 2026
Agent replied · 16 April 2026
Dear Zosia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleMaaret was really helpful and supportive in our search, especially in such a fast moving environment. She was very responsive, open to feedback and quick to flag upcoming properties that would meet our criteria. We would highly recommend working with Maaret.
Oliver · 16 October 2025
Agent replied · 16 April 2026
Dear Oliver, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
GoogleWe’ve had a wonderful experience with Dexter’s and specifically working with Sophia to find and secure our next family home. Great communication and warm approach making the process so far run extremely smoothly. Highly recommended. Thank you so much Sophia!
Susanthi · 16 October 2025
Agent replied · 16 April 2026
Dear Susanthi, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
★★★★★ 5/5
GoogleMany thanks to Tal & Serigne for your perseverance and assistance during the house sale. We got there in the end! Also thank you to James and the team during the property's previous rental period.
David · 16 November 2025
Agent replied · 16 April 2026
Dear David, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 5/5
GoogleMaaret and the team did a great job once we had a sale agreed to keep things moving forward. We were in regular communication so nothing was missed and everything went as smoothly as possible.
Michael · 16 November 2025
Agent replied · 16 April 2026
Dear Michael, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
★★★★★ 5/5
GoogleSophia was such a guiding light throughout our purchase, especially when things didn’t quite go to plan. Always calm, understanding, communicative and diligent. She found us an amazing new home when our original purchase fell through and …
Sophie · 16 October 2025
Agent replied · 16 April 2026
Dear Sophie, Thank you for your kind comments regarding Sophia and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma
★★★★★ 5/5
GoogleThey were very professional, easy to communicate with, and extremely helpful throughout the entire moving process. Everything was handled smoothly and efficiently, which made my move to my new home so much less stressful.
Sarina · 16 October 2025
Agent replied · 16 April 2026
Dear Sarinat, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.