Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy boyfriend and I were able to quickly find an apartment thanks to Alex. He was really helpful and professional. He supported us through the all process of renting and was also very polite and friendly.
I would highly recommend Dexters and again many thanks to Alex for making everything easy and perfect!
Cristina · 15 June 2020
Agent replied · 14 June 2024
Dear Cristina, I am writing to say thank you for your kind comments about the service you received from our Acton Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleRecently went through the buying process with Dexters. They were really professional, personable and helped iron out any kinks in the sale. Highly recommend the Acton team. Thank you to everyone that helped out, especially Pam and Peter
Fred · 11 December 2022
Agent replied · 10 December 2024
Dear Fred, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleLara has been a great help during our property search. She has personally suggested suitable apartments as they become available and has responded to our questions very promptly. Would definitely recommend.
Bradley · 20 July 2023
Agent replied · 14 June 2024
Dear D, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleAbsolute Brilliant Team at Dexter's who really helped ease the stress. Farah was an absolute Diamond and really helped put my mind at ease and was very professional throughout. 10/10 would recommend!
David · 15 June 2023
Agent replied · 14 June 2024
Dear David, Thank you for taking the time to leave a wonderful 5 star Google review. Farah will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
GoogleAbsolute time-wasters. We're looking to buy a property and arranged two viewings with Dexters.
The first time they cancelled last minute as they'd forgotten to clear the viewing with the tenants. The second time we tried to view the same property, the agent didn't turn up. After two calls and 20 minutes of waiting, Dexters got back to us to tell us there was no viewing booked, despite my partner confirming the viewing on two separate phone calls.
Based on this ineptitude, I wouldn't trust Dexters when it comes to buying a property (or selling one, for that matter).
Hollie · 15 June 2023
Agent replied · 14 June 2024
Dear Hollie, I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Area Director. Someone shall be in touch shortly. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
GoogleVery professional and customer-oriented services. I have been in contact with Farah, who has been extremely professional and intuitive. Very happy with their service.
Update: this was the case until I signed the contract. I moved into the flat more than 2 months ago. Until this day, I don’t have access to postbox keys (which resulted in me missing important mail and incurring financial losses5), and the smoke detectors are faulty (one has a replacement date of 2012 printed on the side!). Plus other issues with the flat. I have been raising these issues with Dexters since I moved, but I have been ignored. Even worse, they have stopped returning my calls now! I have rented for many years, and never had any issues such as this. It might appear that this was a flashy service to entice renters, but once installed in the property, Dexters show little interest as managing agents.
Aws · 15 June 2023
Agent replied · 14 June 2024
Dear Aws, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleJimmy has provided me with excellent service and Rachel was also very helpful. 5 Star Service!!!
Yyy · 11 June 2024
Agent replied · 23 August 2024
Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma, Customer Relations Team
★★★★★ 1/5
GoogleI went to see an house, I got the email by the agent for making an offer, I sent the email back (I was the first to make an offert and to see the house), the agent didn't reply to me.
So I sent another email to understand what happened but the agent didn't come back to me again.
Really unprofessional.
Ivan · 2 August 2024
Agent replied · 23 August 2024
Dear Ivan, Thank you for your review although I am disappointed to hear your experience with our Acton office has not been what we would have hoped for. Feedback is really important to us and the Director of the office is keen to discuss your concerns, however I am unable to find your details on our database. Please could you kindly email me at customerrelations@dexters.co.uk and I will ask him to get in touch with you directly. Kind regards, Asma, Customer Relations
★★★★★ 5/5
GoogleJust bought our first flat through Dexters Acton - Arun was excellent. He was very accommodating to schedule viewings and pushed things along when the solicitors were being slow. He went over and above what we expected from the estate agent, which made the process much easier.
Chris · 24 August 2021
Agent replied · 23 August 2024
Dear Chris, Thank you for taking the time in providing such lovely comments about Arun in our Acton office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleCass and his lettings team have been a joy to deal with from a landlord perspective. Always friendly, easy to communicate with, got lots of viewings through the door and importantly got our place let quickly at the asking price. I'd recommend them to other landlords.
Updated Nov 2022 - Dexters have just done brilliantly again, Simon & Lara doing a great job to let a second property and within 2 days, above asking price. Perfect for a landlord!
Mandy · 15 June 2023
Agent replied · 14 June 2024
Dear Mandy, thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind Regards, Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleI had an excellent experience with Alex Elias from Dexters Estate Agents (Acton). He was professional, attentive, and incredibly helpful throughout the entire process. His communication was clear and prompt, and he went above and beyond to find the perfect property for me.
I highly recommend them for their outstanding service and expertise.
Mehlum · 24 November 2024
Agent replied · 24 December 2024
Dear Mehlum, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
★★★★★ 5/5
GoogleExcellent support and help from the whole team, especially Jimmy and Simon!
Liam · 2 August 2024
Agent replied · 23 August 2024
Dear Liam, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI had such great experience with Dexters. Alex went over and beyond expectation when helping us find the perfect home. He was super efficient and reliable when it comes to giving us information about the property we enquired about. The whole experience was superb and would definitely recommend! :)PositiveResponsiveness, Professionalism
J · 26 October 2020
Agent replied · 25 October 2024
Dear Jem, Thank you so much for the fantastic feedback, the team at Acton are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleI can highly recommend Dexters, they dealt with my sale efficiently, with professionalism, great communication and exceptional market knowledge, combined with genuine care and support, especially from Danielle. It was much appreciated from start to finish with impeccable customer service from all the team and quick response during the whole process. Many thanks.
Rachael · 19 November 2024
Agent replied · 10 December 2024
Dear Rachael, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
★★★★★ 5/5
GoogleI had an excellent experience with Jimmy from Dexters Estate Agents (Acton). He was professional, attentive, and incredibly helpful throughout the entire process. His communication was clear and prompt, and he went above and beyond to find the perfect property for me.
I highly recommend them for their outstanding service and expertise.Highly Recommended 👍👍👍
Sweat · 4 November 2024
Agent replied · 11 November 2024
Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
★★★★★ 5/5
GoogleGreat people working there. Especially Lara, she’s an amazing agent. Very good communication and updates at every step of the deal. If you’re looking for property, definitely ask for her.
Martyna · 15 June 2023
Agent replied · 14 June 2024
Dear Martyna, Thank you for your kind comments regarding Lara and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleVery professional and smooth process with Dexters highly recommend them. Special thanks to Rachel who was an absolute gem and helped us through out.
Manya · 17 November 2023
Agent replied · 14 June 2024
Dear Manya Ag, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleGreat and friendly letting agency! Special thanks to Farah for being such an amazing and helpful agent! Would definitely recommend renting or letting with them!
F · 18 October 2023
Agent replied · 14 June 2024
Dear F K, Thank you for your kind comments regarding Farah and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleLara was very sweet and helpful and always ready to give 100% to make sure that you will get the best customer experience.
Marwa · 17 November 2023
Agent replied · 14 June 2024
Dear Marwa, We really appreciate you taking the time to leave such lovely comments about Lara. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleMy experience with Dexters Acton has been seamless. I really enjoy working with Lara-Rose Elsi who's been super responsive, professional, and proactive. As a result, we had my tenancy signed within less than a day! Amazing work, thank you.
Kateryna · 15 June 2022
Agent replied · 14 June 2024
Dear Kateryna, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleJimmy helped me with my search and was very experienced, as was Charmaine. Thanks Both!
Gemma · 15 April 2024
Agent replied · 14 June 2024
Dear Gemma, Thank you for leaving a Google review for our Acton office. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleDexter properties are truly exceptional. I had tried several housing agents in my search for a studio to rent, but none of them could find me a suitable place. Fortunately, I had the opportunity to view a property with Dexter, and I want to express my immense gratitude to Farah Latif. She did an outstanding job during my property search, consistently keeping me updated with all the essential information and details.
Adejumo · 18 October 2023
Agent replied · 14 June 2024
Dear Adejumo, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI highly recommend Dexters if you're looking to let your property, they provide exceptional service and support every step of the way. I had an excellent experience with Mahima at Dexters. She guided me through the process with professionalism, patience, and clear communication, ensuring that everything went smoothly and stress-free.
Nurjhan · 26 November 2024
Agent replied · 10 December 2024
Dear Nurjhan, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
★★★★★ 5/5
GoogleI didn't get to rent via Dexter's eventually but the agent Lara Rose Elsi was exceptionally helpful and had a perfectly balanced approach.
Igor · 18 September 2023
Agent replied · 14 June 2024
Dear Igor, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.