Trusted Agent profile

Dexters reviews

★★★★★ Excellent

763 reviews across 1 platform

12 The Broadway, London SW19 1RF

Dexters's London office at 12 The Broadway is rated 4.9 out of 5 across 763 reviews on 1 platform, including 763 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards. Checked 9 October 2026.

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4.9 / 5

763

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

Trusted Agent 2026 results for Dexters. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

I wish I could give more than 5 stars! My partner and I recently began our rental search as our current landlord is selling, and the experience with Dexters has been outstanding from the start. We were connected with Connor, who has been an absolute pleasure to deal with throughout. From the initial enquiry call right through to the offer stage, everything has felt smooth, professional, and genuinely personalised. Connor’s approach is a refreshing change from the typical letting agent, he took the time to understand what we were looking for and made us feel supported every step of the way, rather than just rushing us through the process, he also had great banter which I think is so needed during the stressful time of trying to find a home! Connor is a real asset to the Dexters team. We’re keeping our fingers crossed that our offer is accepted, but regardless, we’ll definitely continue our search with Dexters. Thank you, Connor!

Nicole · 26 March 2026

Agent replied · 16 April 2026

Dear Nicole, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Connor. Please do not hesitate to contact us again. Kind regards, Asma

5/5

Google

We have had a fantastic experience with the team at Dexters. Connor has been brilliant to deal with from organizing the viewing through to post offer acceptance and getting all of our documents sorted quickly. Leilah as well for her help with getting our offer through and to Thiago for originally finding the property! Everyone has been amazing. Thanks for making the process easy!

Michael · 19 March 2026

Agent replied · 16 April 2026

Dear Michael, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Asma

5/5

Google

Big thanks to Thiago and Ryan at Dextor. Renting in London felt overwhelming, but they were genuinely supportive and proactive from viewings to the contract and collecting the keys. It really felt like they were finding the home with us, not just helping us find one. Their sincere support made the whole process smooth and stress-free, and I truly appreciate their efforts!

Alice · 16 March 2026

Agent replied · 16 April 2026

Dear Alice, We really appreciate you taking the time to leave such lovely comments about Thiago and Ryan. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma

5/5

Google

Peter has been absolutely fantastic throughout our whole moving process. He spent the time to find out exactly what we were looking for and delivered just that! He was very quick with responding to our emails and made everything run smoothly. We would highly recommend Dexter’s and him to anyone looking to move.

Annabel · 16 March 2026

Agent replied · 16 April 2026

Dear Annabel, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Google

Connor and his team were amazing. The deal was concluded swiftly and smoothly, and they demonstrated a high level of professionalism throughout, supporting not only the landlord but also us as tenants to ensure a genuinely win, win outcome.

Petulia · 16 March 2026

Agent replied · 16 April 2026

Dear Petulia, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Google

Absolute dream. We worked with Connor while looking for a dog friendly rental in London and it was such an easy and streamlined process that it's actually changed by opinion on working with estate agencies. He took time to get to know us and what we needed as tenants, keeping an eye on the market and informing us as soon as anything suitable came up. He was also super helpful in working through the process alongside us, so what seemed like an uphill battle initially, was suddenly a breeze because we felt like we had someone on our side.

Olja · 2 November 2024

Agent replied · 9 November 2024

Dear Olja, We really appreciate you taking the time to leave such lovely comments about Connor. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma

5/5

Google

The process of securing a flat to rent was seamless and we can't thank Ella enough for her dedication and support to get us into our property quickly. We had some issues when we moved into our rented property but Ella was incredibly helpful in putting us in touch with the right team. Would highly recommend working with Ella if you're on the look out for a rental property. Thank you again, Ella!

Laura · 3 December 2024

Agent replied · 10 December 2024

Dear Laura, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Google

Connor, Ryan and Thiago have been fantastic. Everything ran smoothly and they were very patient and supportive. They answered all our queries and ensured we were satisfied. The team is professional and collaborative. Special shout out to Connor!

Unisha · 26 December 2025

Agent replied · 25 January 2026

Dear Unisha, Thank you for taking the time to leave a wonderful 5 star Google review. Connor, Ryan and Thiago will be thrilled to read your kind comments. Kind regards, Asma

1/5

Google

Phoned to enquire about 4 different properties listed on their website. All 4 have apparently "recently accepted offers" despite none of them being listed as "under offer" on Dexter's website. Megan told me the sellers asked Dexters to keep the properties as available in case their agreed upon sales fell through. As a buyer, it is a complete waste of my time looking at properties that aren't actually available and that have already been sold. How am I meant to work with an agency that displays a complete lack of regard for its clients or their time? Buying a home is usually a significant decision in the purchasers life. Being dishonest from the outset is not a good way of establishing trust and this makes it almost impossible to use Dexters for my property search. I would advise sellers to bear that in mind when making the decision about who they want representing them and the buyers they are potentially losing out on as a result. I'm am sure that Megan is an excellent agent and I hope that one day she wakes up to the unscrupulous practices Dexter's employ and recognises that these are actually detrimental to hers and her clients relationships and (as a result) her long-term interests.

Samuel · 27 July 2024

Agent replied · 26 August 2024

Dear Samuel, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Asma, Customer Relations Team

5/5

Google

My experience with Dexters was nothing short of seamless. Thiago, Ryan and Ella were extremely professional, quick to respond to any queries and helpful. I whole heartedly recommend going with Dexters. Extremely pleased!

Leila · 16 December 2025

Agent replied · 16 April 2026

Dear Leila, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Wimbledon office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma

5/5

Google

Connor has been absolutely brilliant. He was completely transparent with everything and incredibly helpful with any questions we had.

Oliver · 9 April 2026

Agent replied · 16 April 2026

Dear Oliver, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Had a great experience renting through Dexters. Leilah was great post viewing, making it super clear how the process would work and Connor helped us make the post offer acceptance stage very smooth and simple! Connor was also very responsive and helpful to any questions we had. Thanks both for a smooth renting process.

Sophie · 16 March 2026

5/5

Google

I had the pleasure of working with Tia in property management, and I couldn’t be more impressed. She demonstrated exceptional professionalism and attention to detail. Tia was always responsive to inquiries and proactive in addressing any issues that arose. Her knowledge of the market and commitment to tenant satisfaction made the entire process seamless. I highly recommend Tia for anyone seeking a reliable and dedicated property manager.

Christian · 2 November 2024

Agent replied · 9 November 2024

Dear Christian, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma

5/5

Google

Carlos has been an incredible, effective and professional lettings consultant. He has gone above and beyond to make the process as smooth and easy as possible. His communication skills are excellent and I would highly recommend working with him. Mark has also been a fantastic, efficient, supportive and professional Director who works with integrity and follows up on any requests/enquiries. I have had the pleasure of letting my property with both Mark and Carlos and consider myself lucky to have done so. I look forward to working with them again in the future.

Jill · 14 February 2024

Agent replied · 13 June 2024

Dear Jill, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with both Carlos and Mark, and do not hesitate to contact us again. Kind regards, Asma, Customer Relations Team.

5/5

Google

Dexters were brilliant. I was initially skeptical as my previous agent had filed to generate a single offer in 6 months. I meet Simon Avigdor (director) and he assured me that Dexters would be able to sell my property. Well, Simon and his team managed to secure an offer within 2 weeks. The team were very efficient and helped me negotiate some tricky restrictive covenants. My faith in estate agents has been fully restored. Thank you Dexters.

Scott · 15 March 2024

Agent replied · 13 June 2024

Dear Scott, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and Simon and the team in our Wimbledon office will be really pleased to read this. Kind regards, Asma, Customer Relations Team

5/5

Google

Working with Conor and the team has been a fantastic experience! They are friendly, responsive, professional and clear experts in the industry. Thanks all!

Chris · 20 January 2026

Agent replied · 25 January 2026

Dear Chris, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Great service managing my flat. Beth is a star! Several years they managed the flat and all were excellent throughout.

Rachel · 16 February 2026

Agent replied · 13 June 2024

Dear Rachel, Thank you for your great 5 star review, and mentioning your experience with Beth in our Wimbledon office. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Conor Hayes was an absolute pleasure to work with. He went over and beyond to ensure the sale of our property went through smoothly. Once an offer had been accepted by us Conor liaised with both solicitors to ensure that things moved forward in a timely manner. He definitely was great in helping us deal with all the stress usually associated with selling a house! Highly recommended!!

Daniella · 12 August 2024

Agent replied · 26 August 2024

Dear Daniella, We really appreciate you taking the time to leave such lovely comments about Conor. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team

5/5

Google

Sebastian Thwaits, the Senior Lettings Consultant, is truly exceptional. He is polite, professional, and has a well-natured approach to his work. Throughout my experience, I found him to be incredibly helpful and attentive. If anyone needs assistance finding a property for rent, I highly recommend Sebastian. He is excellent at what he does and the right person to guide you through the process!

MEHDI · 3 October 2024

Agent replied · 24 October 2024

Dear Mehdi, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma

5/5

Google

I would recommend Connor Penfold to anyone looking to rent. He has made the experience quick, easy and way less stressful than I was expecting. He explained every step of the process, dealt with any issues quickly and efficiently and has been so quick getting back to us on any questions or concerns we had. Thank you Connor! Your help is greatly appreciated.

Leila · 24 September 2024

Agent replied · 24 October 2024

Dear Leila, Thank you for taking the time to leave a 5 star Google review. Kind regards, Asma

5/5

Google

I have started using Dexters' property management service 3 months ago, and am really happy with the high standard of services Tia and her team provides. Recently, Taherah has been helping to resolve a couple non standard issues, and she has been professional and informative all through her communication, and ensured the issues were resolved satisfactorily. Thank you!

YY · 26 November 2024

Agent replied · 10 December 2024

Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma

5/5

Google

Had a great experience with the team - very patient, prompt and forthcoming. Thank you Connor, Thiago and Ryan for the wonderful service.

Vishal · 16 December 2025

Agent replied · 16 April 2026

Dear Vishal, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

5/5

Google

Recently sold my house through Dexters, Simon, Megan and Verity were great throughout. The initial marketing materials were fantastic; the photographer did a good job of presenting the house in the best possible way and this certainly helped significantly with getting many viewings on day 1. The proactive marketing from Megan was the key reason why the house sold after 1 viewing day and Vertiy was exemplary in her management of the process from initial offer to exchange. They made what is usually a stressful time for most people actually feel very enjoyable.

Soph · 18 August 2023

Agent replied · 13 June 2024

Dear Soph, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Thanks to Connor Penfold who pushed to process forwards. He was very helpful and quick to respond to any questions we had.

Nico · 16 December 2025

Agent replied · 16 April 2026

Dear Nico, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Dexters's Google reviews

Questions about Dexters

How many reviews does Dexters have?

Dexters's London office has 763 reviews across 1 platform: 763 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Dexters's rating?

Dexters is rated 4.9 out of 5 across all 763 reviews, and 4.9 out of 5 on Google from 763 reviews, checked 9 October 2026.

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, London won Platinum.

Where is Dexters's London office?

Dexters, 12 The Broadway, London SW19 1RF.

The Trusted Agent

Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.