Trusted Agent profile · London
★★★★★
427 reviews across 1 platform
145a Evelina Road, Nunhead, London, SE15 3HB
Dexters's office in London, at 145a Evelina Road, is rated 4.9 out of 5 across 427 reviews on 1 platform, including 427 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleKelly was the best, sublime end to end process, tangible follow up plan - gave me hope in the minefield of London renting.
Dear Sam, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleWe have received excellent customer service from Dexter’s. In particular, Benson has been exceptionally helpful, responsive to any queries and proactive, suggesting additional properties as they arise.
Dear Thomas, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma, Customer Relations Team
2/5
GoogleEDIT: After two months of back and forth we have now received our money back from Dexters after raising the concern with management. Over the last seven weeks, we have painfully sought to get our money (£603.20) back from a deduction taken from our rental payment by Dexters over a disputed fee owed by our landlord to the letting agency. Throughout this process we have endeavoured to remain cordial and cooperative, complying with requests to wait for answers/call backs (which we have been promised every time we’ve telephoned or visited). This often required us constantly calling the offices in order to progress the matter and making multiple visits to their office when we could not get through to them on the phone. Eventually, we were then told that there was nothing they could do to give us our money back, stating that Dexters is like a "bank" and therefore any payment will be used to cover the cost of owed fees--even if it was not our fee that was owed. However, after I made a formal complaint to the Dexters head office (and this google review) they quickly changed their mind that it was possible to give us our money back and the matter has been settled.
Dear Megan, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
5/5
GoogleIn the initial stages of our letting, Benson has been a wonderful agent - always available (if not on the moment, he always called back promptly); extremely kind and never invasive. I would totally recommend him!
Dear Matilde, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
GoogleStepan, is a fantastic guy. Goes well above and beyond to help find our ideal rental. I have great faith in him.
Dear Patricia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleHad a lovely call with Hector who took the time to register me a profile to help with my search
Dear Elizabeth, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleHad a great experience dealing with George at the Nunhead branch - he was very helpful and professional, would recommend his service :)
Dear Jane, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
5/5
GoogleBenson is hands down the best letting agent I've ever spoken with! Incredibly helpful, informative, and compassionate with the stress of finding a property. Could not recommend him more. He is an absolute credit to Dexters - they're very lucky to have him!!
Dear Jenn, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Benson. Please do not hesitate to contact us again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI needed to get my house rented at a slow time of year. Benson and his colleagues stepped in when others were struggling and got the job done. My thanks to Benson and Dexters for their work.
Dear Richard, Thank you for taking the time to leave a wonderful 5 star Google review. Benson will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleBenson is hands down the best letting agent I've ever spoken with! Incredibly helpful, informative, and compassionate with the stress of finding a property. Could not recommend him more. He is an absolute credit to Dexters - they're very lucky to have him!!
Dear Jenn, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Benson. Please do not hesitate to contact us again. Kind regards, Asma Chughtai, Customer Relations Team
1/5
GoogleMy partner and I rented our property with Dexters 2022/2023 on a fully managed contract and would not recommend the property management team to manage your property. The sales team did a great job finding us two wonderful tenants and all went smoothly up until day 1 of the handover. Lots of miscommunication and lack of support to start with which followed through in the year with not listening to our clear instructs to consult use by email before hiring any tradesmen for our property. This led to things like being invoiced £100 approx for salt being replaced in our dishwasher. Or telling our tenants that a leak was their responsibility to sort as they assumed it was coming from upstairs flat, when in fact it wasn’t and needed to be dealt with to protect our external wall. When we challenged not following instructions we were spoken to incredibly rudely member of the team and told that we never put anything in writing. We escalated to a formal complaint to head office and shared the the emails confirming our instructions in writing and this was finally resolved but totally unnecessary when we’re paying to have the stress taken away not added to. We paid approx £220 every month for next to no help and we often had to handle things ourselves from abroad directly with the tenant. We’ll never use Dexters again in the future and would not recommend them if you’re looking for a property management company.
Dear Priya, Thank you for sharing your feedback. We set high service standards and are very sorry to hear things did go as planned. We will be in contact as we’d like to make things right. Kind regards, Asma, Customer Relations Team
5/5
GoogleWe've had a great experience with Stefan who has been proactive in helping our search and paid attention to our specific requirements.
Dear Naomi, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
5/5
GoogleI would like to thank Harris and Kayleigh at Roy Brooks for making my experience in looking for a new rental and then moving in, smooth and very straight forward. Roy Brooks agency was, and is, a pleasure to work with; they are property managing my new residence and have answered all my questions quickly and professionally. If/when I move again, I will definitely be contacting Roy Brooks again.
Hi Graham, thank you for leaving such a kind review.
5/5
GoogleBenson has been a pleasure to work with, being responsive and providing a great service.
Dear Chidi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleI have been letting a property from Roy brooks since November. Everything went smoothly with the process and management has been good so far! I was initially shown around by James - I found him to be very friendly and approachable and I didn’t feel like he was trying to screw me over (which is what I usually feel about letting agents!) I would recommend to others.
Thanks for taking time to review us. It really means a lot to know we're doing a good job.
5/5
GoogleKelly was amazing, very calm and brought loads of peace into our house search. Can recommend her more!
Dear Lola, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleHarris was friendly, solutions focused and responsive in a stressful situation. I'm an immigrant to the UK and the renting regime is very much geared towards people from the UK or who have lived many years here, so I appreciated Harris's approach to walk me through the process and get me in my place as quickly and smoothly as possible.
Hi Tim, We are pleased Harris was able to help relieve your concerns and stresses. All the best.
5/5
GoogleHad a great experience with Roy Brooks and in particular, Andre, during a recent house move. Super attentive and great communication, Andre went the extra mile to help us get everything sorted, which was greatly appreciated. One of, if not the, best estate agents I've had the pleasure of dealing with in London.
Dear Joshua, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleWanted to say a huge thank you and shout out to Benson. He helped make my property search a lot less stressful and was incredibly helpful throughout.
Dear Holly, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma, Customer Relations Team
5/5
GoogleI found George at the Nunhead branch very helpful and professional when I was enquiring about a property to rent.
Dear Hannah, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleGeorge was extremely helpful and called me back almost immediately after enquiring on a property
Dear Ruby, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
5/5
GoogleBenson has been so incredibly patient and helpful in our search! We’ve found him to be very respectful and responsive and he know what he’s talking about!
Dear Sarah, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team
5/5
GoogleGeorge was super helpful with my rental enquiry- looking forward to working together more! Thanks so much!
Dear Marina, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
GoogleTyrese has been so helpful, really taking the time to understand what it is that I’m looking for in my next rental property. Thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Dexters, London won Gold.
