Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAndre has been absolutely wonderful through the whole process of us getting our lovely home. Andre was very caring, patient, accommodating and intuitive. We really really appreciated all of his help!
Alice · 14 June 2023
Agent replied · 13 June 2024
Dear Alice, It’s great to hear that you have had a brilliant experience with Andre. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleAndre and the team have been super helpful. Andre is always polite and friendly in communication and productive which is great.
Arabella · 14 February 2024
Agent replied · 13 June 2024
Dear Arabella, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Andre, and hope we can help again in the future. Kind regards, Asma, Customer Relations Team.
★★★★★ 5/5
GoogleI would like to thank Josh who helped me all throughout the process and very reassuring about all my concerns. And also, Andre, who helped me with my requirements and other paper works. I highly recommend their service.PositiveResponsiveness, Quality, Professionalism, Value
Marivic · 14 June 2022
Agent replied · 13 June 2024
Dear Marivic, Thank you your 5* review and your kind words for Josh and Andre. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards Lesley Alford Customer Relations Team
★★★★★ 4/5
GoogleGreat customer service from Benson Kusimo
Mereaira · 2 April 2026
Agent replied · 16 April 2026
Dear Mereaira , Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a great service. Kind regards, Asma
★★★★★ 5/5
GoogleGreat Service! Thank you Luca, we appreciate that you helped us a lot to find our first flat and help with the process!!
Edil · 16 December 2023
Agent replied · 13 June 2024
Dear Edil, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI'm in the process of looking for a new home for my family, writing a lot of emails and making a lot of calls. It is quite a stressful task, so it really is a blessing when I talk to nice and friendly people like Kelly. It makes a big difference when you're greeted with kindness!
Monica · 22 September 2024
Agent replied · 22 October 2024
Dear Monica, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma
★★★★★ 5/5
GoogleCharming and helpful service from Stefan
Will_765 · 26 March 2026
Agent replied · 16 April 2026
Thank you for leaving a 5 star Google review.We look forward to seeing you again in one of our offices. Kind regards, Asma
★★★★★ 5/5
GoogleBenson has been super super helpful and helped us find our dream property!
George · 26 June 2024
Agent replied · 25 August 2024
Dear George, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI’ve spoken to many different agents throughout my London flat search however Luca has been really patient with me, had great communication & all round good customer service!
Lily · 19 July 2023
Agent replied · 13 June 2024
Dear Lily, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleThank you to Owain! We found a wonderful flat. He was always responsive, professional and helpful
Nick · 14 April 2024
Agent replied · 13 June 2024
Dear Nick, Thank you for your kind comments regarding Owain and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleKayleigh is a very professional Estate Agent who provided us with an excellent service. Many thanks, Adam.
Adam · 15 March 2024
Agent replied · 13 June 2024
Dear Adam, Thank you for leaving a 5 star Google review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleAndre was extremely diligent and professional in securing the right property for us.
I highly recommend his services to anyone looking to secure the right property for themselves!
Bilal · 14 June 2023
Agent replied · 13 June 2024
Dear Bilal, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleA fantastic service for lettings and management - personal and responsive. The whole team is pleasant, professional and helpful. So glad we chose Roy Brooks for renting out our home. Particular thanks to Harris, Andre, Lewis and Rosie
Emma · 14 June 2022
Agent replied · 13 June 2024
Dear Emma, We really appreciate all feedback and I am delighted to hear that we have achieved our objective of delivering a 5* service. Good luck with your move. Kind regards Lesley Alford Customer Relations Team
★★★★★ 5/5
GoogleKelly Munywa was super helpful and thorough
Cora-Jane · 21 August 2024
Agent replied · 22 October 2024
Dear Cora-Jane, Thank you for leaving a 5 star Google review. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleI had a really positive experience with Jack. He was always very helpful, kind and demostrated exceptional communication.
Andrea · 16 November 2025
Agent replied · 16 April 2026
Dear Andrea, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma
★★★★★ 5/5
GoogleAndre was incredibly helpful throughout the entire process - which was extremely smooth from start to finish. There was no hassle at any point, and we couldn’t be happier about our upcoming move. Thank youPositiveResponsiveness, Quality, Professionalism
Jack · 14 June 2022
Agent replied · 13 June 2024
Dear Jack, Thank you for your review, and mentioning your experience with Andre. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Lesley Alford Customer Relations Team
★★★★★ 5/5
GoogleDolin and the team at Nunhead, really took into account our needs and worked hard to find us our dream home - thank you!
Aoife · 19 March 2025
★★★★★ 5/5
GoogleAndre was so helpful and friendly. He was always happy to answer all of my many questions and has made our move so easy. Really happy with our experience with Roy Brookes so far!PositiveQuality, Professionalism
Tiamani · 26 August 2022
Agent replied · 13 June 2024
Dear Tiamani, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. Kind regards Lesley Alford Customer Relations Team
★★★★★ 5/5
GoogleBenson, top man. Super friendly and helpful.
Patrick · 16 February 2026
Agent replied · 16 April 2026
Dear Patrick, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma
★★★★★ 5/5
GoogleGreat service as per usual. Harris and his team (James) are just great when it comes to letting and finding the right tenants for my flat..
Paul · 14 June 2023
Agent replied · 13 June 2024
Dear Paul, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleStefan Leadbeater was really helpful, personable and proactive with helping me find somewhere suitable. Would recommend hugely!
Michael · 24 May 2025
★★★★★ 5/5
GoogleOur lettings agent James was extremely helpful & professional throughout the entire process. He made the transition into the property as smooth as possible and was always available to contact if needed. Would highly recommend.
Nathan · 14 June 2022
Agent replied · 13 June 2024
Dear Nathan, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards Lesley Alford Customer Relations Team
★★★★★ 5/5
GoogleHurrah for really caring, decent and efficient estate agents. Great experience. I was very worried about selecting a new agent due to a previously hugely negative experience. I have been so grateful to have found these guys. The relationship has grown from an initial enquiry to full management with good reason. At every point I have found a caring, efficient and transparent response. Thank you Harris. Thank you team. I love you guys.
Lola · 14 June 2021
★★★★★ 5/5
GoogleAndre has been really supportive at a time of changing tenants and has an excellent, respectful and competent manner helping things to run smoothly
Geors · 14 June 2023
Agent replied · 13 June 2024
Dear Geors, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.