Dexters London reviews

★★★★★ 5/5

Trustpilot

I recently had the pleasure of working with Nick,

I recently had the pleasure of working with Nick, and I must say that his professionalism, expertise, and dedication truly impressed me. Nick's commitment to ensuring a smooth and successful real estate experience was unmatched.

Yusan · 1 July 2023

★★★★★ 5/5

Google

Sarah and Dexters team were diligent from the outset in locating appropriate buyers for our flat in E2 resulting in over 49 viewings and a variety of offers. This enabled us to be able to offer on fantastic properties on the south coast, literally a life changing service. Thankyou!PositiveResponsiveness, Quality, Professionalism, Value

Anita · 10 June 2021

★★★★★ 5/5

Google

The team at Dexters have been very helpful navigating the many Covid related issues that have arisen with tenants etc. They are very responsive compared to other agents we have used in the past, and knowledgeable on lots of issues that have arisen through this health crisis. Would highly recommend using them.

Alex · 10 June 2021

★★★★★ 1/5

Trustpilot

Not the best experience

I had a total lack of communication from Dexters. I put my house on the market - no viewers for 3 weeks and no calls from Dexters even with an update. They then sent a couple of viewers - but never provided any feedback.In the end I sold with a different agent.

MATHEW · 9 June 2021

★★★★★ 1/5

Trustpilot

Do not rent through them

Do not rent through them, awful service and terrible system for any issues not midweek between 9-5

Luke · 20 September 2025

★★★★★ 2/5

Trustpilot

Negative experience

Absolutely terrible agency, poor customer service, not taking responsibility for anything and playing a blame game. I do not recommend to use this agency ever. Jessica from Dexters was very unhelpful and unprofessional.Location - Royal Wharf.

Maggie · 23 May 2023

★★★★★ 1/5

Trustpilot

We always have to chase up for…

We always have to chase up for maintenance issues. Very unprofessional.Surely they could impose a system that makes sure all maintenance issues are carried out from start to finish.

Edward · 24 November 2023

★★★★★ 5/5

Trustpilot

Seamless experience, quick to resolve issues

Currently renting through Dexters, with my contact Catherine McDowell. She has continued to make the overall experience seamless, overcoming a few repair issues, and is timely in responding. Much appreciated.

Steven · 31 October 2023

★★★★★ 5/5

Google

We’re really pleased with our experience here! The staff here are all extremely helpful and always greeted us with smile. James and Alex in particular have offered a lot of help to us and always reachable to answer any questions. They even offered to help collecting our posts when we’re not at home. These guys are amazing :))

Cherry · 13 June 2019

★★★★★ 5/5

Trustpilot

Anthony Grundy - recommended!

Anthony Grundy negotiated my lease extension timely , efficiently and professionally.I was very impressed with his knowledge and attitude. I believe both parties are satisfied with the outcome.Would recommend Dexters based on Anthony’s performance.

Customer · 10 July 2023

★★★★★ 5/5

Google

Great experience working with Louisa. Hopefully the purchase can be done soon.

Jessica · 9 October 2024

★★★★★ 1/5

Trustpilot

Worst Estate Agency-121A Darwin Road Follow Up

Agree with the people who had horrifying & terrible experience at the hands of Dexters that it should be reported to the Property Ombudsman. We have already started the process, the first of which is to write to their In house complaints department (It is called Customer Complaints Procedure, Given Dexters' standards we don't have much hope with this). If they do not resolve it in-house within the stipulated time then the next step is to take it to the Property Ombudsman.Their modus operandi is simple - now that they have got you signed, sealed and delivered you have to put up with whatever they throw at you. A house is a basic necessity of every human being and they are taking advantage of this very need.As posted by other people affected by Dexters, we'd like to reiterate the importance of checking every inch of the property and make sure all your concerns are addressed no matter how silly it appears (including checking with the neighbours about issues with previous tenants) because once you sign the contract they will keep throwing the rule book at you at every instance.Regarding the contract they keep chasing like clock work, if they had spent only about 10% of that time & effort in addressing customer needs every one involved would be in a happier situation.We have received a reply to our earlier post from their customer relations department to discuss this issue. We will try that as well.Will keep everyone updated about how the Customer Complaint Procedure progresses.

Sunil · 8 January 2022

★★★★★ 5/5

Trustpilot

Excellent and very proactive service…

Excellent and very proactive service from Monika taking away any hassles I might otherwise have had

George · 24 September 2025

★★★★★ 5/5

Trustpilot

Very efficient way to manage my flat.

Bruno · 19 December 2025

★★★★★ 5/5

Trustpilot

Helpful and Reliable

I recently had the pleasure of working with Alistair Maclean at Dexters. He was helpful and considerate throughout the transaction, assisting us in achieving a successful outcome. I would recommend his services to future clients.

Gepp · 6 June 2023

★★★★★ 5/5

Trustpilot

Have had a very good experience with Donalina.

Have had a very good experience with Donalina from Property Management. When getting quotes she always gets comparison quotes with out having to be asked, and always punctual in getting back to us too.

Henry · 30 June 2023

★★★★★ 5/5

Trustpilot

Great management team throughout the…

Great management team throughout the tenancy period, special thanks to Mr. Louis Preston for his kind help close to the end of my tenancy.

Yijun · 28 February 2024

★★★★★ 1/5

Trustpilot

One of the worst agents I came across

One of the worst agents I came across. deceiving contracts and wrong information were provided , the price of which the tenant pays. Made me think a million times before using them again or even to consider renting another property.The property has severe damp, mould and no maintenance

Speechless · 7 December 2021

★★★★★ 5/5

Trustpilot

The Kensal rise team have been very…

The Kensal rise team have been very helpful and friendly in helping find a home would 100% recommend!

Saz · 19 June 2024

★★★★★ 5/5

Trustpilot

We have had great support during our…

We have had great support during our tenancy from Graziana Doronzo. She is very insightful and always ready to resolve any issue. Thank you, Graziana!

Jake · 29 January 2024

★★★★★ 5/5

Trustpilot

We’ve been on the house hunt over the…

We’ve been on the house hunt over the past couple of weeks. Mia has helped us a lot during that time! She’s been very prompt with her responses and helpful throughout the whole process. It has really helped to ease the pressure of the house search.

Stoyo · 9 March 2022

★★★★★ 5/5

Google

I recently moved into a new flat and it would have not been possible without Sarah Gashi's help. She actively communicated with us and gave us updates on the process to moving into our new flat. One of the best estate agents I've had.PositiveResponsiveness

Gabriel · 12 June 2022

★★★★★ 5/5

Google

Great service from Elle at Dexters! She was brilliant and very professional to push all the parties involved in that leasehold sale that helped us to complete the deal on time. Would definitely recommend!

Elena · 10 June 2023

★★★★★ 4/5

Trustpilot

Natash has managed my property for c

Natash has managed my property for c. 20 years. Her personal attention has continued with Dexters and her new team. They have managed some unusual & challenging situations well.

Peter · 20 October 2023