Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHighly recommend!
Decided to go against my doubt for estate agents and called Dexters to see if they could arrange a viewing for me. I can highly recommend Dexters, especially the very helpful staff member (Tyler Dennis) who was very proactive and helpful in catering to my property preferences. I appreciated the level of honesty and his easygoing approach in dealing with what is now a "crazy" property market.
Anton · 1 September 2022
Agent replied · 10 June 2024
Dear Anton, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotSean was very helpful in assisting me…
Sean was very helpful in assisting me with getting me set up with all that was required in moving to my new flat.
Jarrod · 23 February 2022
Agent replied · 10 June 2024
Dear Jarrod, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotWonderful experience
Dexters have been so flexible and understanding - we recently moved to the UK from North America and they’ve gone above and beyond to help us with everything. The Notting Hill property manager Chris McCandlish is especially wonderful, even coming by the flat after hours to help us out with an issue themselves.
Emily · 10 November 2023
Agent replied · 10 June 2024
Dear Emily, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleDealt with a number of people, in particular James and Adam (soon moving to this office). All extremely helpful, happy to chase seller and helped to push the whole process along.
Peter · 12 June 2020
Agent replied · 12 June 2024
Dear Peter, Having read your review, we would like thank you for your feedback about our Shoreditch Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotReceived really proactive support from…
Received really proactive support from Christian Pengelly, who saved me a huge cost for gas consumption. I didn't know about the over billing and was about to pay. Christian contacted me and warned the potential over billing, what I should do, and supported all comms with the gas supplier. Incredible, thanks a lot!!
征矢小長谷 · 7 November 2023
Agent replied · 10 June 2024
Dear 征矢小長谷, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
Trustpilotvery good partner
I own a flat in West London that I have been renting out for years now. Dexters has been looking after my flat and has been very present, supportive and a reliable partner. Vanessa Barroso and Chrstian Pengelly in particular have been very helpful and porblem solving oriented. Very happy with Dexters so far.
Massimiliano · 11 October 2023
Agent replied · 10 June 2024
Dear Massimilliano, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotDexters, tenancy management
Every time I have spoken to Phoebe at Dexters she has been so helpful and given me lots of advice in regard to my questions. She has a lovely, friendly approach while also being professional and nothing seems to be too much trouble. Thank you
Jane · 25 April 2024
Agent replied · 10 June 2024
Dear Jane, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 4/5
TrustpilotGood customer service
I have recently reported a couple of issues and the property managers have responded quickly and sorted them out within a reasonable time. Staff working in the property management team and the contractors have been so far helpful, professional and friendly. One suggestion for improvemenr: having a dedicated phone line or chat, or access to an online form to report non-emergency issues.
Laura · 19 February 2023
Agent replied · 10 June 2024
Dear Laura, It’s great to hear that you have had a brilliant experience with our office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience
They had various options best suited for our needs. Experience was very good and they handled the process very well.
Vatsal · 30 June 2022
Agent replied · 10 June 2024
Dear Vatsal, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotRia Huxley
I have had the pleasure of having Ria as my contact at Dexters for the last 2 years. As a landlord is vital to have a good contact and I have always found Ria to be excellent in her communication and attention to detail
Philippa · 13 May 2024
Agent replied · 10 June 2024
Dear Philippa, Thank you for taking the time to leave a lovely review regarding Ria. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat service from start to finish
Great service from start to finish. I dealt with Esta she was fantastic and always on top of things
Louise · 11 August 2022
Agent replied · 10 June 2024
Dear Louise, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotThank you
Donalina is always very responsive and takes action whenever we need her. Thank you
Candas · 14 February 2023
Agent replied · 10 June 2024
Dear Candas, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotJessica Carson was very efficient and…
Jessica Carson was very efficient and helpful- would recommend.
Sarah · 14 July 2023
Agent replied · 10 June 2024
Dear Sarah, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotWe are most thankful to Alistair…
We are most thankful to Alistair Maclean who worked with us in getting a matter over the line in a timely manner. His fast responses and head on approach meant all parties involved were well informed. We look forward to working with him again in the near future.
Veena · 16 February 2024
Agent replied · 10 June 2024
Dear Veena, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleJenade has been really great !
Really helpful and understandable
Hervé · 12 June 2023
Agent replied · 12 June 2024
Dear Hervé, Thank you for your kind comments regarding the team and
your 5* review. We really appreciate you taking the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleIt was a great overall experience thank you to Sarah for the help and advise for rental research, definitely recommend!!PositiveProfessionalism
Simge · 12 June 2022
Agent replied · 12 June 2024
Dear Simge, thank you for your 5* review . We are pleased to know we achieved a good service for you. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
TrustpilotGreat experience with Alistair
We recently exchanged contracts on a transaction. The agent was Alistair Maclean. He was great throughout with chasing all parties to bring the transaction to a successful conclusion. This transaction involved a slow management company and Alistair assisted in chasing until we received all required responses.
Elena · 26 March 2024
Agent replied · 10 June 2024
Dear Elena, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleMy brother and I rented a place through Dexters shoreditch this summer. Sarah G. in lettings was hugely helpful and extremely patient with us as we were not always the easiest prospective tenants! She was always quick to respond and answer our questions while also doing her best to accommodate our timings and requests. I would highly recommend!
Alex · 10 June 2023
Agent replied · 11 June 2024
Dear Alex, thank you for taking the time to leave such a great review for Sarah and the team in our Shoreditch office. We are pleased to read that you have had a fanatasic experience. Kind regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleHuge thanks to Jordan with helping me find a nice flat in the neighbourhood, being very responsive, professional and friendly. Great service, can easily recommend)PositiveResponsiveness, Professionalism
Leo · 12 June 2021
Agent replied · 12 June 2024
Dear Rayan, Thank you for taking the time to leave such great feedback regarding your experience with Jordan in our Shoreditch office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotLouisa was absolutely brilliant to work…
Louisa was absolutely brilliant to work with and made the transition to the new flat completely seamless. One of the finest estate agents in London.
Joe · 18 August 2021
Agent replied · 10 June 2024
Dear Joe, thank you for taking the time to leave us a 5* Trustpilot. We are pleased that read that you had a great experience and wish you the best of luck in your new home. Kind Regards Asma Chughtai Customer Relations Team
★★★★★ 5/5
GoogleExcellent service, very helpful staff and a smooth move in to my new flat! Alex and Kamen were extremely helpful and were very responsive. I'd recommend Dexters' to anyone who chooses to find flats!
Zain · 13 June 2018
Agent replied · 12 June 2024
Dear Zain, We are delighted to read that our Shoreditch Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team
★★★★★ 5/5
GoogleAlex, Aliah & Issy are the best team there is. Great to work with in every way. Incredibly helpful, fast, accurate, pro active, smart, absolutely great. They also found the perfect tenants. I wouldn't dream of going elsewhere, and I have had discussions with many other local estate agents. Don't go anywhere else.
Vicky · 13 October 2023
Agent replied · 11 June 2024
Dear Vicky, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotHannahLe Sueur from Dexters has been…
HannahLe Sueur from Dexters has been helping us find an apartment in London. So far, her approach and mannerism has been exceptional. She anticipates what we are looking for and has offered to show us lots of different properties. Finding the right home takes time and i am confident that Hannah will get us there soon.
Nadia · 26 July 2023
Agent replied · 10 June 2024
Dear Nadia, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
TrustpilotNicole. A great property manager…
Nicole is the best property manager I’ve had in 8 years of living here. Open, honest, friendly and diligent. She gets things done!
MFJ · 14 December 2021
Agent replied · 10 June 2024
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards Asma Chughtai Customer Relations Team
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