Dexters London reviews

★★★★★ 3/5

Trustpilot

Daniel's customer service is great

Before Daniel F joined the team I struggled a bit with Dexters (hence the 3 stars). Often things would not be done, people wouldn't log when there had been a visit to my flat so more would be booked in and there were lack of updates at times which felt frustrating. However after dealing with Daniel F it feels like things are changing for the better and if I had always dealt with Daniel I would prob give Dexters a 5 star rating. Great customer service, always keeps me informed and gets things moving which I really appreciate!

Amie · 22 August 2024

★★★★★ 5/5

Trustpilot

as our flat management agency

as our flat management agency, Dexters has looked after us really well, we have had a big issue with rodents in the house, and in the area, they have been tackled it fast and eficiently, we had to trust on them beacuse we were on holiday and when we came back all was done, or in the good path to be sorted, expecial thanks to Grace who was our advisor and keep up the good work. really really thankfull, big peace of mind after all. we were really worried to see what could we find in our return but i know now i can rely on Dexters and they will do the neccesary things to solve the problems.

Emilio · 21 August 2024

★★★★★ 5/5

Trustpilot

Thank you Jamilah

Dexters took my unit from the moment it was handed over till it was sold. I live in the UAE and Dexters arranged the handover and put the unit for rent and managed all the rental agreements and even arranged for furnishing the unit. When time came for selling the unit, Dexters again was there for me. In particular, I would like to thank Jamilah Alsaher for her dedication and support in managing the unit. She always responded efficiently to my queries and to the tenants requirements.

Khaled · 13 August 2024

★★★★★ 5/5

Trustpilot

Karl Reynolds has been helpful and…

Karl Reynolds has been helpful and efficient in helping to resolve the issues with my rental that they manage.

Consumer · 28 May 2026

★★★★★ 5/5

Trustpilot

Monika at Dexter's -a great property manager!

My property manager is Monika Piszczyk at Dexter's and she has been Ace! As a landlord , I had a number of issues in my flat that I rent out, Monika addressed each of these in turn . She kept me informed at each stage of the costs + time and was always very patient with all my questions. If you let a property you would want her to be managing it! she resolved every concern and the tenants are super happy! Thank you Monika!

Shallah · 6 August 2024

★★★★★ 5/5

Trustpilot

Petros Giorganios :)

While living at Oaklands Rise (Easton Court) Petros has been one of a few contacts I have had for helping me with any property management issues. Petros stood out to me as a go-to person as he always goes above and beyond to make sure problems and questions are dealt with quickly and effectively. It has made a huge difference to my experience and I would like to thank him and the North Property Management service for their hard work. Best wishesAmy

Amy · 1 August 2024

★★★★★ 5/5

Trustpilot

Kentish Town

I recently moved to a new flat in Kentish Town and had the pleasure of working with Remi.From the very beginning, Remi was incredibly helpful and attentive to all my inquiries. Whether it was about the local amenities, the details of the lease, or the neighborhood, Remi provided clear and comprehensive answers promptly. Remi’s professionalism and dedication made the entire moving process smooth and stress-free. I highly appreciate the exceptional service and support, and I would gladly recommend Remi to anyone looking for a new home in London.Thank you, Remi, for all your hard work and assistance!

Émir · 28 July 2024

★★★★★ 5/5

Trustpilot

Excellent service

Dexters have been excellent in the process of me moving flat. Charlotte Rule showed me some amazing properties covering exactly what aspects I was looking for. Once I found a flat I loved Charlotte was exceptional in making the signing as smooth as possible though quick responses to any questions I had and making this as seamless as possible. Daniel Faulkner is a great property manager as he was quick to get in contact with me to ensure I had all the information I needed coming up to moving day. Both Charlotte and Daniel have been highly professional and had excellent communication skills making moving flat a much less stressful experience from what I had expected. Thanks to you both! Can’t recommend dexters enough.

Neve · 25 July 2024

★★★★★ 1/5

Trustpilot

Dishonest and a complete waste of time

Phoned to enquire about 4 different properties listed on their website. All 4 have apparently "recently accepted offers" despite none of them being listed as "under offer" on Dexter's website.Megan told me the sellers asked them to keep the properties as avaialble in case their agreed upon sales fell through. As a buyer, it is a complete waste of my time looking at properties that aren't actually available and that have already been sold. How am I meant to work with an agency that displays a complete lack of regard for its clients or their time?Buying a home is usually a significant decision in the purchasers life. Being dishonest from the outset is not a good way of establishing trust and this makes it almost impossible to use Dexters for my property search. I would advise sellers to bear that in mind when making the decision about who they want representing them and the buyers they are potentially losing out on as a result.I'm am sure that Megan is an excellent agent and I hope that one day she wakes up to the unscrupulous practices Dexter's employ and recognises that these are actually detrimental to hers and her clients relationships and (as a result) her long-term interests.

Sam · 22 July 2024

★★★★★ 1/5

Trustpilot

NOT HELPFUL

Dexters took my flat in march.Despite good Communication weekly they failed to gain any offers.Their strategy seems to be , for you to keep reducing the price.I appreciate the market is tough but to get a call saying we do not want to sell this flat anymore left me flabbergasted.Clearly must look bad on their stats!They have removed my listing without any notice period at all.Such poor service from an agents that claims to be one of the best.Poor customer show from George and the team at the twickenham sales office.

Stewart · 19 July 2024

★★★★★ 1/5

Trustpilot

Q2 HR Solutions (QQI)

More than ten of us were made redundant by this company. We previously worked for Howsy until it was acquired by Dexters, and we were fortunate and grateful that Dexters absorbed us after the acquisition. We have been working for them under Q2 HR Solutions (QQI) in the Philippines. However, at the beginning of June, Dexters decided to discontinue outsourcing work offshore, resulting in our redundancy.The issue is that Q2 HR Solutions (QQI) has not yet provided us with our final pay, which exceeds the time limit allowed by labor laws in the Philippines. Most of us have worked for the company for over four years, dedicating our time and working hard. Based on the information we have gathered, the delay is on Dexters' part, as Q2 HR Solutions is waiting for their approval to honor our tenure. We are simply requesting what we rightfully deserve as mandated by Philippine labor law.Kindly expedite Q2 HR Solutions (QQI) release of our final pay, as it has already exceeded the timeframe permitted by Philippine labor law. Despite our patience, our queries and concerns have been ignored. We believe it is time to resolve this matter promptly.

Ronnie · 19 July 2024

★★★★★ 5/5

Trustpilot

Monika Piszczyk handled the replacement…

Monika Piszczyk handled the replacement of the boiler in my flat which is being rented out. From the outset, Monika was extremely professional and also had a very affable way about her which made the whole process, which could have been very stressful, manageable. Monika definitely gave me a "sleep easy" factor as I felt very assured that this big and costly project was in good hands. Furthermore, Monika dealt with a post-completion error quickly and with minimal fuss which really sealed it for me.

Devandran · 18 July 2024

★★★★★ 5/5

Trustpilot

I have worked with Angie since she…

I have worked with Angie since she joined Dexter at the north London Branch. I must say was a pleasant efficient and through professional attitude. Everyone in Dexter does a great but now I feel that there is someone willing to go the extra mile to get thing on the move. My tenants respect and appreciate her frank and informed direct approach. She calls me for instructions, makes suggestions and ideas. I feel she has the Dexter business, and my interests close at hand and going in the right direction. Since Angie joined Dexter at the North London branch, she has displayed a pleasant, efficient, and thorough professional attitude. Angie and I have developed a great working relationship, as she consistently listens to my instructions and ensures tasks are completed effectively. Her willingness to collaborate and adapt has been invaluable.• Angie goes the extra mile to get things moving. She effectively communicates my input to tenants, ensuring that their needs are met promptly and accurately. Her proactive approach sets her apart.• Tenants respect and appreciate Angie’s frank and informed direct approach. Her ability to call for instructions, make suggestions, and offer innovative ideas showcases her dedication to both Dexter’s business and our tenants' interests.• She is amiable and well-liked by both tenants and me. Her friendly demeanor and professional conduct have fostered strong relationships, contributing to a positive and productive working environment.Angie has proven to be an outstanding addition to the Dexter team. Her professional attitude, willingness to go the extra mile, and excellent communication skills ensure that both Dexter’s business and our tenants' needs are well taken care of. Her positive impact is evident, and I look forward to continuing our successful collaboration.

Manuel · 15 July 2024

★★★★★ 5/5

Trustpilot

Years of mould issues finally sorted

We have been renting our current property for almost 5 years and have had mould issues since the beginning of our tenancy. It was not until Monika Piszczyk took over the management of our property, did we finally get our severe mould issues sorted. Monika, with her determination and hard work, managed to get our landlord to finally agree to put in the money to install proper ventilation, get mould treatment and redecoration done. She saw through the whole process and made sure things were done well. Thank you Monika for fighting for our rights to live in a safe and comfortable home.

Safiah · 11 July 2024

★★★★★ 5/5

Google

Our experience with Nyshaea was fantastic. She had been incredibly helpful and made the process of finding our flat as stress-free as possible. Thanks so much for all your support!

Emilie · 15 February 2026

★★★★★ 1/5

Trustpilot

A viewing was arranged for a property

A viewing was arranged for a property No direct contact number was provided Apart from that of the office.On the day of the viewing They didn’t want to miss itSo called the office to get in touch With the particular agentTo inform that they were running late.The person on the phone Said she will contact the agent And then call back 5 minutes went, She didn’t callWe called back ourselves She said it should be fineThe buyer arrived at the property 7 mins after the viewing timeAnd noticed that there were people Still inside.He continued to wait outside for his partner who has physical restrictions To arrive for the viewing.Please note that the other viewers left the property 10-12 mins after their time overlapped our scheduled viewing time The agent acknowledged the buyer And said it’s okay to waitBut at no time did he mention How long he can wait or If the person is happy to view the property by himself til his partner arrives.And the agent was well aware that the person was outside waiting for his partner The agent then called the number Instead of speaking to the buyer Who was waiting near the property At first he said that he has to leave And if anyone comes they can only Pop in and outSo it is better to reschedule We explained we are happy to Have a quick look With the buyer who was already thereAll that time The agent refused and said His diary is packed And he must leave So left.The buyer was left bewildered As were others and his partnerWho reached the property A minute after he left.We immediately contacted the office To explain that we felt mistreated The person just repeated whatThe agent said about being bookedAnd having to leaveShe did apologise for the inconvenience And said he would be in touch After he returned to the office an hour later, He didn’t.We have viewed properties with many agencies but this has been the worst experience by farIt felt like he didn’t careAnd also that she didn’t care So why should we consider Any property listed by dexters.Please kindly be considerate Of people’s circumstances And if someone is asking If it is okay to waitJust be clear how long is okayThen there will be no issue.

Reviewer · 23 June 2024

★★★★★ 5/5

Trustpilot

Very happy with Dexters

We rented a property with Dexters a month ago. The process was very smooth and quick. We’ve now settled in and Dominic Glover has been very helpful in resolving all the issues faced when first moving in. Dominic is extremely proactive and a great problem solver. We hope this level of support remains for the full length of our contract, but from what we’ve seen so far, we are very satisfied. Thanks so much Dominic!

Silvia · 20 August 2024

★★★★★ 4/5

Google

Initially, I was frustrated by a couple of administrative slips across the team, but, through dedication and enthusiasm, Joe and the whole Dexters crew were able to secure good tenants who were keen to snap up my flat. Prompt and clear communication meant that, whilst some re-arrangements needed to be considered (furnished became unfurnished, for example), we were all able to achieve a desirable outcome within a fortnight or so of intensive work from the team. Thank you Joe and all (Erjon, towards the end of the deal) for your friendly, efficient and considerate style.

Danchito · 10 May 2024

★★★★★ 5/5

Google

If you want your house sold quickly at the best possible price, go to Dexter's! From my very first interaction some years ago with Jodie until I was finally ready to sell and met Will, I knew these guys would get things done. When I finally agreed to put my house on the market 'team Dexters' went forth like warriors to get it done! It was a pleasure to deal with the whole team who had the right balance of pulling together and competitive sprit that defines true sales professionals. Special mention to Ruairi whose experience and unflappability won through and he brought it over the line when the right buyers presented themselves!

Patricia · 10 May 2024

★★★★★ 5/5

Trustpilot

Great service from Olivier!

I recently had the pleasure of working with Olivier to renew my lease, and I couldn’t be happier with the experience. Olivier was incredibly proactive, ensuring that everything was handled efficiently and that I secured the best deal that perfectly suits my current situation. His extensive knowledge and honesty throughout the process were truly refreshing. If you’re looking for an estate agent who genuinely has your best interests at heart, I highly recommend Olivier!

Angelika · 19 August 2024

★★★★★ 5/5

Trustpilot

Excellent work George Calderara and Isabelle Strack

My self and my husband had made the decision to value our property by 3/4 local estate agents. By far Dexter’s was the best so professional and I knew at that stage I wanted to instruct with them. George at the Hendon branch and Isabell were the two individuals we had the pleasure of dealing with. As much as I didn’t enjoy the process of selling and buying they could not have done any more to be supportive and professional. It’s a very emotional process and takes time and patience but like I said they were very professional, kind, patient and always there for a chat. Well done Dexters. Thank you George and Isabelle for everything. Trust them they will deliver and you will be impressed with them.

Marela · 29 April 2024

★★★★★ 5/5

Google

I worked with Max Ridgway on securing a rental in London and he was efficient, polite and super helpful, would highly recommend!

Kelly · 18 March 2026

★★★★★ 5/5

Trustpilot

I had raised few issues with my rental…

I had raised few issues with my rental flat, Carl Tettey was extremely helpful and followed up with me on a weekly basis and provided update and assured me all issues will be resolved. He was very caring and he does actually care about the tenants. Carl is easy and friendly and he is quick to respond and easy to talk you. I'm grateful to him for sorting all issues out with the property in a timely manner. Thanks Carl. You deserve the 5 star!

Setareh · 10 April 2024

★★★★★ 4/5

Trustpilot

Hendon property

We have been with Dextors for a few years since they took over Douglas Martin's and to be honest, initially it was very difficult as there didn't appear to be clear lines of communication, with various names being involved.However more recently, Monika has been front and centre for all of our enquiries, complaints and coounication in general and things have improved greatly.I look forward to hopefully giving 5 stars this time next year.

John · 7 August 2024