Trusted Agent profile · London

Dexters London reviews

4.3

★★★★★ Great

2,199 reviews across 2 platforms

331 Mare Street, London, E8 1HY

Dexters's office in London, at 331 Mare Street, is rated 4.3 out of 5 across 2,199 reviews on two platforms, including 162 Google reviews rated 4.8.

Google logo

4.8 / 5

162

Reviews on Google

This office

Trustpilot logo

2,037

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

I have been with dexters as a tenant

I have been with dexters as a tenant, I have been impressed with how quick Nora deals with my issues, and communicating with me. She is very empathetic and understanding. Overall Dexters have been great towards me.

Layla · 30 November 2023

Agent replied · 10 June 2024

Dear Layla, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Don’t bother

I’ve used various estate agents in the past 20 years of living in London, Dexters are definitely the worst I’ve ever dealt with. Will avoid them in the future.

Disappointed · 14 May 2024

Agent replied · 10 June 2024

I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Helpful and friendly

My experience with Dexter's has been overwhelmingly positive. Charlotte in particular has been particularly proactive and helpful. Her attentiveness and support has been immensely appreciated

Olly · 19 September 2025

1/5

Trustpilot

Scammers

Scammers. They will hire your services and will not pay reasoning that their client is at overseas and transferred the payment which is not true

James · 25 July 2024

Agent replied · 24 August 2024

Dear James, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Our manager is Dominic Glover and he is…

Our manager is Dominic Glover and he is really helpful. Always calls back if we have issue to double-check if it was sorted.

Alina · 21 August 2024

Agent replied · 24 August 2024

Dear Alina, Thank you for leaving a 5* review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Monika Piszczyk

I would like to express my gratitude towards the efforts which Monika Piszczyk, has done for handling of our resident urgent maintenance and services. She has acted promptly, professionally and friendly.Many thanks

HP · 29 February 2024

Agent replied · 10 June 2024

Dear HP, Thank you for taking the time to leave a lovely review regarding Monika. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Happy with Dexters

I have been a Dexters' landlord for eight years and have no complaints. My current Property Manager, Tia Blackmore-Saunders, has been particularly helpful. When making recommendations for repairs or renewals she is always ready to explain and discuss them with me and, once agreed, keeps track to make sure they are satisfactorily completed.

Belinda · 25 May 2022

Agent replied · 10 June 2024

Dear Belinda, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Yasmin has kept us up to date with all…

Yasmin has kept us up to date with all listings relevant which has been better than any agent we've interacted with during this process. She's been on time for all viewings, very responsive on all queries and really enjoyable to work with.

Carolyn · 28 June 2023

Agent replied · 10 June 2024

Dear Carolyn, Yasmin will be so pleased to read your kind comments. Thank you for taking the time to leave a wonderful 5 star review. Kind Regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Not very happy

I’ve had several experiences with Dexters whilst looking for a flat to buy in London and I can’t say any of them have been a good experience. The first occasion I was lied to from two of the Madia Vale employees. A girl who worked there and then the manager.The flat I made an offer on was about to go through conveyancing, when I found out from a neighbour that the flat had been flooded. When i asked the estate agent she said that she knew nothing of it. I spoke with the manager as to why she wasn’t aware it, (legally I have a right to know before buying) the manager said that she did tell me!We went back and throw but the manager insisted she had told me it had been flooded before making my offer and then he said that he would of told me in the end anyway!The 2nd occasion, was when I was interested in another flat, this time putting an offer on it when an offer had already been accepted and going through conveyancing. I eventually found a lovely flat through another estate agent. The agent who sold it to me used to work at Dexters, so I told him my dealings and he said the reason he left Dexters was because he was told to consistently lie to customers to get a sale, and that was his reason for leaving, He said he doesn't make as much money working for them but he didn’t want the stress of going into work lying to customers every day.Unfortunately they are deceptive and give estate agents a bad name! Watch out if you have any dealings with them. Not all estate agents are like this but for some reason the dealings I've had with Dexters have mostly been dishonest.

Maria · 13 December 2022

5/5

Trustpilot

Good service

Petros at Dexters is a good communicator who responds pormptly and it has been easy working with him and the Dexters team.

Nathaniel · 29 August 2024

Agent replied · 23 October 2024

Dear Nathaniel, Thank you for leaving a wonderful 5* review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Renting out for my parents with Dexters…

Renting out for my parents with Dexters more than 1 year. Great work from Dexters North Property Management Team. Our current contact person, Petros Giorganios, is always friendly and solves any issue quickly and efficiently. Appreciate this.

ILLIA · 3 November 2023

Agent replied · 10 June 2024

Dear Illia, Thank you for taking the time to leave a lovely review regarding Petros. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Connor has always been available to us…

Connor has always been available to us for any queries. His professionalism and good attitude to work is exemplary and should be praised for his continuous commitment to Dexters.I cannot fault Connor even if I wanted to 🙏🏼🙏🏼

Hajer · 9 October 2023

Agent replied · 10 June 2024

Dear Hajer, We really appreciate you taking the time to leave such lovely comments about Connor. They will be so pleased to read your 5 star review. Please do not hesitate to contact the team in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Letting agent

We have recently switched to this agent to rent out our property in central London. Their communication, efficiency and attention to detail are fantastic. They give us confidence that every aspect is being attended to. Highly recommend.

Customer · 27 October 2023

Agent replied · 10 June 2024

Thank you for taking the time to leave a lovely review. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Completely Incompetent

Could not organise a Gas Safety Inspection properly. Had to do it myself. Can’t even imagine what environmental disaster there will be if they are commissioned more complex task like organising a **** in a brewery…

Alex · 18 November 2023

Agent replied · 10 June 2024

Dear Alex, I am concerned to read your comments and have passed them to the Director of our Tenancy Management. I am sorry your experience with us has not been as we would have expected and we will be in touch with you to discuss further. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great help from Neil Plit!

Very happy with the assistance I received from Neil Plit! He responded very quickly, was very understanding and helpful. Great communication as well.Thank you!

Addie · 17 July 2024

Agent replied · 24 August 2024

Dear Addie, Thank you for taking the time to leave a wonderful 5* review. Neill will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Great service as always

I have worked alongside Dexters for over 2 years now and always get great service and communication from the PM team, especially team 3 from the City and East office who always go above and beyond

Systems · 14 November 2023

Agent replied · 10 June 2024

Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

First Time As a Tenant

This was my first time as a tenant in London and it was easy with Dexter. Whenever I have an issue, they are ready to solve it. Thanks here to Petros ,North Property Management Team !

Merve · 14 November 2023

Agent replied · 10 June 2024

Dear Merve, Thank you for taking the time to leave a lovely review regarding Petros. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Dexters North and Petros Review

Dexters North Property Management Team and Petros in particular do a great job in helping out whenever there is an issue. They are responsive and empathetic to anything that may come up. Overall, a great experience.

Daniel · 10 November 2023

Agent replied · 10 June 2024

Dear Daniel, Thank you for taking the time to leave a wonderful 5* Google review. Petros will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Thank you Petros!

I’ve lived in a property managed by Petros for a year now and he’s brilliant! He’s always on hand to solve any issues quickly and with minimal fuss.

Siobhan · 29 April 2024

Agent replied · 10 June 2024

Dear Siobhan, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Lesley, Customer Relations Team

5/5

Trustpilot

Excellent customer service drom Donalina

I have had the pleasure of experiencing for the past year excellent customer service and communication from Donalina. She has been attentive, helpful, and went above and beyond to assist and respond to all my queries.

Laura · 8 November 2023

Agent replied · 10 June 2024

Dear Laura, Thank you for taking the time to leave a wonderful 5* Google review. Donalina will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great Experience!

We are so happy we just got our flat!! Daniel Scott from the City branch was just the best so helpful and so on it at all times. He got us that flat! Very happy with our experience :)

Cecilia · 17 August 2023

Agent replied · 10 June 2024

Dear Cecilia, Thank you for your kind comments regarding the team. We really appreciate you taking the time to leave a 5* review and wish you all the best in your new flat. Kind regards, Asma Chughtai, Customer Relations Team

1/5

Trustpilot

Terrible

Terrible. The team are not to be trusted. They rent out privately before properties are online and require you to decide on viewing/offering via their verbal description by phone. Avoid.

In · 14 March 2024

Agent replied · 10 June 2024

Dear In Absentia, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Responsive and helpful

We have recently had Petros Giorganios in North West London start managing our let property and we find him very responsive and helpful.

Sarah · 18 July 2024

Agent replied · 24 August 2024

Dear Sarah, Thank you for taking the time to leave a wonderful 5* review. Petros will be thrilled to read your kind comments. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Keep it up Dexters

Great experience so far with Dexters. Timely responses with issues/advice. Excellent and efficient customer service by Olivier, Senior Property Manager. Director, Mary Ann found to be very professional, helpful and understanding. Keep it up Dexters!Thank you

Yve · 20 October 2023

Agent replied · 10 June 2024

Dear Yve, Thank you for taking the time to leave a lovely review regarding Olivier and Mary Ann. Kind regards, Asma Chughtai, Customer Relations Team

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