Trusted Agent profile · London
★★★★★
2,199 reviews across 2 platforms
331 Mare Street, London, E8 1HY
Dexters's office in London, at 331 Mare Street, is rated 4.3 out of 5 across 2,199 reviews on two platforms, including 162 Google reviews rated 4.8.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleRuebin has been really helpful in assisting my property search, he is professional and always keeps me in the loop with the market.
Dear Peter, We really appreciate you taking the time to leave such lovely comments about Ruebin. They will be so pleased to read your 5 star review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJessica-Joy Beau-Wright was very…
Jessica-Joy Beau-Wright was very helpful. She put the wheels in motion very swiftly to start getting things done with our property!
Dear Kate, Thank you for taking the time to leave a wonderful 5* Google review. Jessica-Joy will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
Trustpilotnot competent, lack law knowledge
I would definitely not recommend Dexters, as their service is terrible and far from respecting the law. The employees seem to lack expertise and knowledge.We have rented out an apartment in Ada Place near Broadway Market. It happened several times when the flat was about to sell, that the agents illegally came to the flat with potential buyers without notifying us in advance, or telling us only a few hours in advance. Once, I have been working from home and the agent came to the flat without 24-hour notice and tried to kick me out of the flat for the time of the viewing. I did not call the police as I couldn't bother because I was busy. Not only did he proceed to the viewing when I was working from home, without our permission, but he shouted at me, and disturbed my normal life and work. Moreover, the place wasn’t maintained by them, as required by law during our tenancy when things were broken or in bad condition like moulds, rusty handles or paint coming out of the wall. Now, when together with my flatmates we moved out from that flat on 19 Dec, as we found a much better place, we still didn't get any deposit back for more than month after moving out. Also, Dexters agent, Fahima Miah doesn't want to provide us with any information about the deposit scheme, which is also illegal.Dealing with Dexters is just such a pain, and if you don't want to be involved in any legal cases, I would recommend you stay far away from them.
Dear Joanna, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. Kind regards, Asma Chughtai, Customer Relations Tea
5/5
TrustpilotGeorge Bromage was very helpful
A huge thanks to George Bromage in the Management Team for all of his efforts! He is always responsive and helpful.
Dear AR, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotProfessional and tenacious
Most people think that estate agents take photos of their houses, show a few people round and then sit there and wait for the money to roll in. As an agent of 20 years' experience I can assure you that is not the case. Getting the buyer is the easy part. The hard part is holding a chain together and working with everyone else to get to an exchange. I was recently in a chain with Alistair and, had it not been for his tireless prodding, nudging and cajoling, the sale would not have happened. In estate agency we play the long game so if you want a professional agent use Dexters.
Dear Nicole, Thank you for taking the time to leave a wonderful 5 star Google review. Alistair will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotSale of a Flat
Dexters efficiently arranged for a number of viewings of my flat when it was placed on the market. When those did not produce any offers, they gave me helpful advice about the level to which to reduce the selling price. They were patient and persistent throughout a few more twists and turns in the whole process, which lasted several months. In summary, I thought the people I dealt with were very competent in what they did, and also genuinely wished to do the best they could for me as an individual customer.
Dear Peter, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotLacks understanding
Avoid, tried to force us to put in an offer after only a few hours without viewing property. Stated landlord needed our offer in despite only one other offer being put forward and viewing booked for next morning! Attempted to force us into 36 month contract 'to be picked' for a rental property. Even in the current London rental market craze, it's uncalled for and gross.The company lacks professionalism and understanding. Didn't feel 'adequate' as mature students requiring a HMO. Will not be using again.
Dear Emily, I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotSuccessful tenancy renewal
A big thank you to Anthony Grundy for his good advice and for taking the time to carefully negotiate a rent increase with a longstanding tenant.
Dear Alison, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotBattersea Branch - Vicky
Vicky at Dexters Battersea has been very helpful in setting up our tenancy, and answering our queries on the property
Dear Tom, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMyra is my “go to” contact
We have rented our house for 8 years now and Myra has always been my “go to” contact. She has consistently responded to any queries quickly, liaised with our tenants and sorted any repairs needed with timely and well priced solutions and recently managed the process of disposing of some furniture and acquiring new to suit our new tenants. She makes owning and letting a property from overseas very viable.
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotStranger walked into my room while i was sleeping
1. Dexters gave keys to ‘maintenance worker’ to check our bathroom without letting us know so I was sleeping naked when he walked into my room.2. Landlord attempted to charge us £500 damge cost for a small 2 bed flat 2 months after we moved out, some dents they showed us were already there when we moved in, clearly indicated in our check-in report.3. They claimed meters are professionally managed by Dexters but when the energy supplier charged us after repairing the electricity meter, Dexters refused the responsibility to pay us back. After my own investigation with the energy supplier, I found out that the landlord used a ‘substitute meter’ instead of a legitimate meter. We tenants clearly are not responsible for paying the replacement of a knock-off. We have moved out for more than 3 months and this issue is still not resolved yet.4. It has been more than 3 months since we moved out and still haven’t received our deposit back.(Once they phoned us early in the morning which woke us up, just to ask whether we have set up an account with Thames Water -6 months after we moved in)
Dear Sara, I am concerned to see your 1 star review. Please can you contact myself asmachughtai@customerrelationsteam.co.uk and I can look into this further for you. Kind Regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotUnresponsive landlord and no solution from Dexters
They need to be more selective with the landlords that they work with. We have been waiting for the landlord to approve something for 4 months. Apparently the landlord hasn’t replied in 4 months. Dexters says they can’t do anything without landlord approval. This has been an awful experience so far.
Dear Claudia, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Asma, Customer Relations
5/5
TrustpilotMonika
Monika is very polite and managed to help us quickly with some of the issues we had in our property.
Dear Davide, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotJadasa Andjadiumi
Jadasa efficiently and effctively resolved an error on the deposit return and was open, honest and an excellent communicator. Thanks Jadasa.
Dear Trevor, Thank you for taking the time to leave a wonderful 5* Google review. Jadasa will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters Property Management
Dexters Property Management.After starting a new tenancy, from day one, Vanessa (Property Manager) provided outstanding service and took prompt actions, by liaising with the landlord, booking repairs, checking regularly and making other arrangement, helping us to settled well in our new home.Vanessa delivered ongoing excellent support and established a great communication between the tenant and the Property management team. Thank you for all your advise and support! Alex and Florentina
Dear Alex, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleAmazing service on a property purchase. Smooth and easy to deal with, prompt replies, best estate agent experience ive ever had. James & Sarah are fantastic!
Dear Stuart, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma
5/5
TrustpilotAlistair was great
Alistair was very helpful in assisting the sale to proceed to exchange and completion quickly despite there being various issues involved in the sale.
Dear Jo, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotPoppy was great!
Poppy was amazing whenever we contacted her.She always kept us up to date and took onboard our requests. Wish more estate agents had the work ethic Poppy does!
Dear Laura, Thank you for your kind comments regarding Poppy and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat experience with Dexters and Konrad
Great experience with Dexters. Had a great first impression with the listings they had on the website. Got the flat sorted in just 4 days from the viewing date. Konrad has especially been helpful to me and my partner. Met him at the viewing. Easy to talk to and incredibly efficient. He was always available for any questions we had and kept us updated throughout the process. Amazing experience altogether. Highly recommend the service.
Dear Priyanka, Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotPockets of excellence
Like in most large companies, there are pockets of excellence and areas where improvements can be made. Overall, I enjoyed good service but I expected a bit more for the money I was paying, particularly in the communication aspects regarding completion of maintenance jobs. The highlights over the 15 years have been the check-in and check-out reports and the responsiveness of rentals director Sonia De Abreu. The main area for improvement? The three failed attempts to sell the property.
Dear Costas, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGraziana has been very helpful and…
Graziana has been very helpful and quick to solve maintenance issues. She is very friendly and has been very attentive.
Dear Davide, Thank you for taking the time to leave a wonderful 5* Google review. Graziana will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent Service
We would highly recommend Alistair's services as he was very efficient, always responsive to emails and calls, and was always willing to lend a helping hand whenever needed. Definitely enjoyed working with him.
Dear Stephan, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotIdris was very helpful and sorted out a…
Idris was very helpful and sorted out a problem I had promptly and with continuous communication
Dear PP, Thank you for taking the time to leave a lovely review regarding Idris. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotHelpful management
Donalina is so helpful - even over the most minor of problems, and gets back to me really quickly.Mary Vaughan
Dear Mary, Thank you for taking the time to leave a wonderful 5* review. Donalina will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
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