Dexters London reviews

★★★★★ 1/5

Trustpilot

Very unprofessional and rude attitude.

Very unprofessional and rude attitude from agents. Had 2 viewing with them. The first place we saw was taken already, as the landlord took an offer from another agency. In the second place we viewed, we didn’t want to view but they pushed us to view with emails and calls, they rushed us to pay holding deposit. Next day they kept sending emails and calling to do reference, after filling everything up I received letter saying that we have to start doing the legal work, pretending that I haven’t started anything and said that it’s been 48hr (it was not close to that it was 38hr gap) since offer took place (7pm) on 14th and the email they sent was 9am on 16th. There in the email they threatened that the flat will go back on market because of that. When I went back to agency to pull the offer due to how unprofessional they treated us with the written emails, and threats that they will not give the place to us, they shouted at us to leave because I told her her mannerism was unprofessional, she told us we were being rude because of that, not letting us speak and she kicked us out of the agency with no chances of getting the deposit back. Wouldn’t suggest anyone using this agency, terrible experience, and stolen deposit.

Janis · 17 November 2023

★★★★★ 5/5

Trustpilot

Natasha Bedenik has been the best agent…

Natasha Bedenik has been the best agent I’ve dealt with in over 23 years of renting in London.Always fast to solve any problems and always super pleasant and polite. Same for her team

ADONIS · 24 October 2023

★★★★★ 5/5

Trustpilot

Excellent service with helping me…Kieran Chaplin is a hero!

Excellent service and impeccable attention to detail and service where I was truly treated like an individual.Highly ethical and a general pleasure to deal with. Special thanks to Kieran Chaplin.

Sophia · 31 December 2023

★★★★★ 1/5

Google

Charging the tenant for obvious wear and tear unscrupulous have no maintenance for the property and charge the tenant for anything they can , rouge agency only think of money Not the tenant

Ian · 13 October 2025

★★★★★ 5/5

Google

Izaaz did a great job showing me around a property, and I just had my offer accepted on it. Thank you Izaaz! I hope the rest of the process is as smooth.

Georgia · 14 November 2023

★★★★★ 5/5

Google

Shout out to Izaaz in particular, who was so helpful and polite throughout our search for a new home. He made the process a pleasure.

Ash · 12 April 2024

★★★★★ 5/5

Trustpilot

Dexters Property Management

Dexters have been fully managing our property since August have done a great job. We, unfortunately, had a major leak that damaged the property all the way from the top floor to the lower ground floor, and this was just five days before the new corporate client was supposed to move in. The team too swift action to get the house ready for the tenant to live in while the longer term damage could be repaired. They even worked with our insurance company to process the claim. It has been a very stress free (despite the extent of the damage) and hands off experience for us. We are very pleased we handed over the management of our property to Dexters.

Deeti · 12 November 2023

★★★★★ 5/5

Trustpilot

Rachel Mc - Property Management in North London

I would like to thank Rachel Mc for being so helpful and responsive. Her help and support are invaluable and she is definitely an asset to the Property Management team in North London

Jana · 18 October 2023

★★★★★ 5/5

Trustpilot

Working with dexters makes my working…

Working with dexters makes my working environment really smooth and easy, they are always organised and on top of things, any issues or problems they always have a solution, also claire from management is always approachable and if there is anything we need or any support or guidance we need she will go over and beyond to help us, working closely along side management team colleagues like graziana, angelo and noura has really made my experience working with dexters great and enjoyable at times as they are always knowledgeable with every barrier we face with move ins, the whole team are great to work with.

Clean · 8 November 2023

★★★★★ 5/5

Trustpilot

We needed to replace the tenants in our…

We needed to replace the tenants in our flat. Rhys Davies was fantastic in getting a good replacement in a difficult market. Friendly , cheerful and efficient he worked extremely hard on our behalf. We are so grateful. Sylvia Peile

Sylviapeilebtinternet.com · 30 March 2023

★★★★★ 1/5

Trustpilot

I made the mistake of trusting Dexters…

I made the mistake of trusting Dexters again after an initial incident where pure profit over people made me wish I never encountered them, but I loved the look of a place being advertised and couldn't help but at least attempt to see if it was right for me. In the end not only was it a "bait and switch" the property being advertised was already off the market but I 1- got inedadted with irrelevant properties in my inbox 2- was stood up at a viewing that was scheduled and 3 had all of my communication preferences ignored. I won't fall again for the trickery and horrificly unprofessional conduct of Dexters again.

Tom · 4 November 2023

★★★★★ 5/5

Trustpilot

Very professional, great service

My recent experience with Dexters has been great thanks to Samantha Phillips who helped us with the tenant swap. Very professional, helpful and great communication. Thank you Samantha for your fantastic service!

Sylwia · 3 November 2023

★★★★★ 5/5

Trustpilot

Thanks to Donalina

I would like to give thanks to Donalina for her well organized and timely service when viewing, and showing continued kindness and support throughout the arduous maintenance issues. Thank you Dona.Kind regards, Jaesun

Jae · 10 October 2023

★★★★★ 5/5

Trustpilot

I’ve had a great experience working…

I’ve had a great experience working with Petros, the maintenance letting agent for the apartment I recently rented. From the start, he’s been very helpful and communicative, keeping me updated on everything that needed attention. Whenever I raised any issues, Petros responded quickly and took steps to address them efficiently. Although we’re still working through a few remaining items, I have full confidence in his commitment to getting everything sorted in a timely manner. His professionalism and responsiveness have really made a difference. Ola.

Lauraine · 25 April 2025

★★★★★ 5/5

Trustpilot

I have to say Nadia was super amazing

I have to say Nadia was super amazing, she helped us a lot, it felt like she truly cared and tried her absolute best! We couldn’t have done this without her! And are super grateful

Gili · 17 August 2023

★★★★★ 1/5

Trustpilot

Completely ghosted by the agent…

Completely ghosted by an agent after we had already started looking at properties together. Tried to follow up via phone and email multiple times, no reply. A simple email saying „this property isn’t available anymore“ or whatever the reason might be is simply the professional thing to do, and it’s not hard. Will not be contacting them again for my next home search!

Ophelia · 27 September 2024

★★★★★ 5/5

Trustpilot

Nina Gallagher at Dexters did the sales…

Nina Gallagher at Dexters did the sales progressing on my sale and purchase and was excellent. I really felt she worked on my behalf. Nina was on the ball always courteous and polite and extremely efficient. She knows her stuff. Thank you Nina. I would recommend her highly.

Barbara · 12 May 2022

★★★★★ 5/5

Trustpilot

Thank you so much Sagar Patel for the help!!

I called yesterday to get help because I didn’t had hot water and Sagar Patel assisted me step by step throughout the whole process. He was the best!! Thank you so much Sagar

Marta · 4 October 2023

★★★★★ 5/5

Trustpilot

A 5 star service!

Dexters have looked after the management of our property for quite some years now, and I would like to take this opportunity to mention that in the past 12 months the attention to our needs and the management of our property has become a 5 star service. Our appointed property manager, George Bromage, is polite, helpful and efficient and ensures that all our needs and requests are taken care of in the best way possible way. I feel sure that our tenants are equally pleased with any dealings with him. His service is 5 Star!

Marilyn · 28 October 2023

★★★★★ 5/5

Trustpilot

I have let my property for over 4 years…

I have let my property for over 4 years with initially Sebastian Roche, which was then taken over by Dexters. I have always had great service. My point of contact has always been Myra Mettam in the SE London office who is very responsive and gives good advice. She replies promptly to emails and has been on the ball for problems that could possibly arise. She is proactive which I find refreshing. She also supports the tenants appropriately. I had a problem with one of the tradesmen that the office organised a few years ago (overcharged for the work carried out). It was made clear to the office that this would not be appropriate, and since then I have had no such issues and only their trusted tradesmen have attended the property since. In the coyboy world of letting agencies, I would say that their management fees are fair and they provide a good service for both tenants as well as property owners.

N · 26 October 2023

★★★★★ 5/5

Trustpilot

Great contract management

Dexters got me excellent tenants in no time, there was only one week between the previous tenants leaving and the current tenants arriving! But I particularly appreciate the management of the tenancy agreement that they provide: Thank you, Myra, for your excellent inspections and for providing me with the right contacts whenever a problem arises. It matters to have confidence in an agent who is always responsive to the needs of the landlord and the tenant. I would recommend Dexters for both finding suitable tenants and for efficiently managing the ensuing agreement.

Customer · 25 October 2023

★★★★★ 5/5

Trustpilot

As a tenant

As a tenant, I would like to commend Bryan Crail (Bloomsbury Office) on his communication, problem solving and attention to detail in property management. Recently, following a planned visit to the property, we have identified a number of issues that had to be repaired. Bryan clearly and promptly communicated with the landlord as well as myself. He was able to professionally negotiate and quickly find the solutions to these problems, while keeping the interests of both the tenant and landlord in mind. Great work!

Margo · 23 October 2023

★★★★★ 4/5

Trustpilot

In a word it is the personal attention…

In a word it is the personal attention that my wife and I get from Natasha Bedenik. Our properties are managed from two different offices and tasks delegated to different people, accounts, letting, maintenance. With people standing in during absences at times, we get messages from about 9 different people and at times there are inconsistencies. For us the answer is to ask Natasha . Starting mid-August this year there was confusion amongst staff and estate management companies sending notices and invoices inconsistently to Dexters or directly to us such that some invoices were overlooked. Natasha sorted it out and now it seems to be running smoothly

John · 22 October 2023

★★★★★ 1/5

Trustpilot

Dexters (kentish Town)​ Avoid at all costs.

I wasted five months of my time trying to sell my property with them. Day one branch manager values my property with all the usual speil estate agents use to get you signed up. He valued my property between £400k and £475k which was to large a range!! I think this is done to offer properties too investors at the lower end of the range they know will be interested before it goes live on right move to the general public. I think these property investors are in cahoots with Dexters from the start? After signing you up the pressure starts to get you signed up with a solicitor they recommend on a no sale no fee deal, I'm selling a property with no chain so all the hard work is done by the buyers solicitor, there recommended solicitor quoted me a fee of £2.4k, this is when the dodgy alarm bells started ringing, I later appointed my own solicitor for less than £1k. The day before my property goes live on rightmove he recommends a starting price of £450k, that's £25k price drop from his maximum valuation two weeks earlier? After my property went I live I got lots of interest and viewings from rightmove, then I noticed something strange, after any potential buyers had viewed my property Dexters took them straight into my next door neighbours property? What Dexters failed to tell me was they where also marketing my neighbours almost identical property at a starting price £5k lower than mine. It sounds unbelievable but true! After a few weeks Dexters call me with an offer from a first time buyer who they say has a deposit ready to apply for a mortgage, after excepting their second offer I get pested by Dexters to appoint my solicitor before the buyer has there mortgage in place to buy? What a big mistake I made, always get proof of funds to buy before appointing a solicitor. After appointing my solicitor the buyer's details are sent over, It turns out the buyer is a buy to let property investor. Dexters later denied telling me he was a first time buyer and the staff member who told me this had moved to another branch. (BS) The same staff member answered my phone call two days before the sale fell through? The investor buyer then had his first mortgage valuation declined, After the buyers second mortgage valuation he claimed the lenders mortgage offer wasn't high enough too complete the sale and asked me to lower the price buy £30k???After several phone calls with a different Dexters staff member I agreed a price cut of £15k with the buyer stating he could find short fall amount with the help of friends and family to complete the sale. (ALL B.S.)Sale back on track (I thought) until the branch manager returned from holiday the next day and got involved again stating it was his sale and the other staff member was only covering? He told me the buyer was having a third mortgage application for the original selling price with the £15k price cut I agreed being allocated for property repairs? It sounded dodgy but had nothing to do with me (I thought). The next day the buyers solicitor emailed my solicitor to say that I'd agreed to register the sale at the original selling price but receiving £15k less and asking me to confirm this dodgy deal. This would of also meant me paying capital gains tax on £15k more than I was receiving for the sale. They thought I was born yesterday with the word mug tattooed on my forehead. A few days after his third mortgage valuation the buy to let investor pulled out. Dexters recommended remarketing my property which they'd already had removed from right move, I've no idea why they done that when contracts hadn't been signed? I thought proper agent practice was to mark adverts STC? From start to finish the whole deal stunk, this review is one hundred percent true, I have no reason to lie, recorded telephone records and emails would back me up on all of this but I doubt very much if Dexters keep them? Dexters say before you sign you can pull out of the agreement at anytime which is true, but don't forget to read the small print, you actually have a too give them 28 days notice before you're free to find a trustworthy estate agent. Take my advice and save yourself some time and money and stay clear of Dexters.

Paul​ · 22 October 2023