Dexters London reviews

★★★★★ 5/5

Google

I contacted Dexters following a promotional offer I received in the post. They were very swift in conducting a Market Appraisal and assigning someone from sales to organise viewings. Unfortunately due to personal reasons I was no longer able to market the property. I would like to thank Hayden for his patience and empathy throughout. I would definitely recommend Dexters and their team!

Swelon · 15 September 2023

★★★★★ 1/5

Trustpilot

No respect for tenants !

We have been in this flat for 17 years .Originally it was managed by a private estate agent that was taken over by Dexters a few years ago .At first they were ok but lately we had an emergency with a broken toilet : staff are not interested,been told to wait till I get a phone call ,result since yesterday the toilet has not been fixed .No apology ,nothing!They charge extortionate prices ,then vanish if/when then is an issue .Today is Saturday ,I work from home,I fear that nothing is going to be done until Monday.The minimum I have to give is 1 star but for this type of behaviour they deserve -5.As well staff behaving like this should not be part of their team and I strongly believe that management should act !

Chris · 27 November 2021

★★★★★ 5/5

Trustpilot

Dexters have managed our property for…

Dexters have managed our property for many years; throughout we have found them to be professional, efficient and responsive to any issues with tenants, always keeping us informed and very easy to deal with.

Charles · 29 May 2026

★★★★★ 5/5

Trustpilot

Bailey has been an absolute star

Bailey has been an absolute star. As a tenant it is daunting to give a call to the estate agents and report or ask for something. However that has not been the case since Bailey has been managing our property where we are renting in. She is always happy to help and support tenants.

Tugba · 22 March 2024

★★★★★ 5/5

Google

Sarah has been excellent helping us sell our flat. Her communication is clear and well-organised, and she secured multiple offers for us in under 2 months. We're still progressing toward completion, but would definitely recommend Sarah to others looking for a proactive and professional estate agent.

Steph · 29 September 2025

★★★★★ 5/5

Google

Thanks to Sarah for making the buying process fast & easy - would recommend!

Red · 29 September 2025

★★★★★ 5/5

Google

I’m a first-time buyer and I’m really glad I’ve gone with Dexter’s. Izaaz has really gone above and beyond to make himself available for anything I might need and provided advice when I have needed it. I’ve had a really positive experience and would highly recommend Dexter’s and Izaaz to anyone.

Zoë · 12 May 2024

★★★★★ 4/5

Trustpilot

We recently moved into our apartment

We recently moved into our apartment. Unfortunately the apartment had issues but the maintenance team were fantastic. I really appreciate how Petros helped me resolved every issue, he walked me through it and checked that everything was completed. The Dexter’s management team are so supportive and helpful. Issues were quickly resolved.

Odessa · 10 May 2024

★★★★★ 5/5

Trustpilot

Excellent communications

Donalina has been instrumental in keeping me updated with an issue I reported around a water leak in a flat above mine. She always called me and for me that’s the best thing about her. So many times I engage with agents who say they’ll call back and it never happens. Not the case with Donalina. Very good 👍🏽.

Tita · 18 November 2023

★★★★★ 5/5

Trustpilot

Great services and very professional

We recently moved into our new rental house with help from Ashley at Dexters Battersea. Ashley has been super helpful throughout the whole rental process. Very professional, effective, thoughtful, and perfect in following up and giving updates. We are very impressed with the service that Ashley provided. We were dealing with another Real Estate company when looking for a rental house in the same area, and we were so glad that we went with Dexters but not the other company which happened to carry the same house we rented through Dexters!

Daphne · 22 September 2021

★★★★★ 5/5

Trustpilot

Exemplary Service - Highly Recommend

The service we have received from Dexter's has been excellent throughout. The constant contact with the sales team is so reassuring - which was not the case with other estate agents. Elli was such an incredible help when it came to trying to complete our deal - offering expert advice, while listening and understanding all the concerns we had. Her support was invaluable during what was a very stressful time.I would definitely recommend Dexter's to anyone looking to sell their property in the city.

Tim · 16 September 2021

★★★★★ 1/5

Trustpilot

Dexters Bloomsbury was the worst

Dexters Bloomsbury was the worst nightmare one could imagine. The house was disgusting and dirty and they have failed to professionally clean it for 3 days. They repeatedly breached the contract by failing to provide a clean house and free of other people stuff. On top of that, the previous tenants had Covid and still they did not care about cleaning it. Honestly, if you want to live in a decent place and deal with reasonable people I strongly advise you not to use this letting agency

Chiara · 4 September 2021

★★★★★ 5/5

Trustpilot

Flat 55 Fernwood

My name is Rafael Zeballos, Flat 55 Fernwoodover the last few weeks, I leased with Jamie Nash in several topicshe was really approachable and very helpful, returning to emails in good time and with positives solutionsHe managed to leased between me and Landlord based in South Africa to sort out furniture to be updated and old furniture collected. Jamie was very helpful along the wayAs a result, we have signed a new 3-year contract.We also organised smart meters installationoverall, very pleasedKind Regards

Rafael · 20 August 2021

★★★★★ 1/5

Trustpilot

Very unprofessional experience

Very unprofessional experience with Dexters Acton. Total waste of time!I've just relocated to London, and it's the first letting agency we've ever worked with. At first, everything was fine...until we've successfully placed our holding deposit and finished our reference checks. The referencing agent informed us to communicate with our letting agent, Lara-Rose Elsi. So we called and emailed her for a status update. However, we haven't got any replies since then - not even from her colleagues - NO FOLLOW-UPS AT ALL! After one week or two, another Dexters agent got back to me. He said Lara was not around (again!), and the landlord decided not to rent us the property one week before (what?). We were in total shock. Why didn't they tell me right away? Why didn't they have any official or written confirmation? They simply left me there waiting and wasting my time! I could have started looking for other properties much earlier if they told me the landlord had decided to pull out!I don't understand why a "professional" letting agency can operate like this. It's okay for an agent not feeling well or takes a week off - it's totally fine and I understand that - I just don't see why they have poor communication, and they simply don't have other staff members to follow up with my case when the original agent is not available. Advice: Stay away from this unprofessional agency!

CY · 14 August 2021

★★★★★ 1/5

Trustpilot

Very poor experience with Dexters

I don't want to name any individuals or even the branch, but our experience trying to sell our house through Dexters in North London was very poor. They exerted a lot of pressure to reduce the price, which may or may not have been the right advice. But in my view they overstepped the mark in how pushy they were. One employee felt the need to remind me they weren't getting paid anything until they sold the house. Another employee couldn't disguise his anger when I accepted an offer through another agent, and then asked them to cancel their viewings. I can understand why they were disappointed, but they couldn't compute that I'd in effect shaken hands on another deal, and thought it unethical and pointless to have further viewings at that stage. They also subsequently refused to mark our property as 'sold subject to conditions' (as requested), arguing that it was in our interests not to do this. Like other agents they were clearly reliant on Rightmove and the other aggregators for leads, though (like other agents) they claimed to have an amazing database outside that. The senior guy talked a very good game at the start to win the business, but then pretty much disappeared completely. The attitude of staff clearly stems from an aggressive culture at the top of the food chain which becomes expected of employees. I don't blame junior staff, they are just trying to exhibit the type of behaviour that is rewarded within the organisation. Agencies like this have a limited shelf life.

Linus · 3 August 2021

★★★★★ 5/5

Trustpilot

Highly recommended and great service! (:

We've just moved to a property managed by Dexters, and we are extremely satisfied with the service we received until now. Our property manager Neil Plitis was and is very quick to resolve any issues we have and provide us with the right solutions.

NBC · 23 August 2024

★★★★★ 1/5

Trustpilot

Truly terrible.

Truly terrible.We are ending our tenancy early as life events have required us to move away.We gave notice and the landlords agreed to release us once a new tenant was found via Dexter's.From the unannounced viewings to the rude staff to the lack of updates it's been a shambles. They finally sourced a tenant but haven't told us our leaving fees and are expecting us to pay for the interim period where the landlord will be doing work to the property. When challenged the team are rude and unpleasant. I called to ask for the exit paperwork to be told they'd call me back. That was 2 days ago I'm still waiting.Update9 days later they send us the leaving bill, we arrange cleaners and pay for exit clean. We then get notified that the landlord arrived before the clean was done and suddenly we have mysteriously trashed the property despite neither of us being in the area! What followed was the most offensive phone call with Dexter's staff as I tried to understand what had gone wrong. Truly awful humans just deeply unpleasant.I had already raised my concerns through the office manager about the staff and I was assured this would be fed back to them regarding customer service. Clearly not happened on this occasion.

Kate · 26 July 2021

★★★★★ 5/5

Trustpilot

A big Thank you

I would like to thank Caithlin McCartney, Senior Property manager at Dexters agency. This was my second property managed by Caithlin. She provided excellent services to me. She was always very helpful and very professional.Excellent service, very professional and highly quality.I highly recommend it.Thank you very much Caithlin.

Hanan · 6 June 2024

★★★★★ 1/5

Trustpilot

Worst estate agency

Worst estate agency, was a nightmare living in 121A Darwin Road. No sound proof, creaky floors, history of neighbours fighting bcoz of it. Being let out inspite of all this. Property Manager never replies back to emails. No action taken even after 9 months. Boiler was broken from almost a month and lived without heating or hot water. Finally gave up and moved out. Not a word of apology from them, they are chasing now regarding contract.

Sunil · 13 December 2021

★★★★★ 5/5

Trustpilot

Great service from property managers

Dexters manages the apartment I rent in Lower Holloway, they are very supportive and quick whenever we signal an issue in the property. During the last visit, their Senior Property Manager Petros Giorganios went above and beyond in showing us how to better use and maintain the heating system, on top of being very kind and courteous.

Davide · 24 November 2023

★★★★★ 5/5

Trustpilot

My whole experience with Dexters was…

My whole experience with Dexters was very pleasant, each agent I dealt with was amazing and very helpful. Due to COVID-19 I was unable to live in my flat for the whole tenancy and they were really helpful. Dexters are really reliable and are really easy to get a hold of, each individual is amazing and I high recommend using them especially if you are a student because they have fair prices and always have your best interests at heart. Ronni Platt was especially helpful and organized all the viewings while assisting the individuals during the viewings, he is a lovely individual and a true asset to Dexters

Bethany · 25 May 2021

★★★★★ 5/5

Trustpilot

Angie at Dexters

Great experience as a tenant. Easy move especially with all the admin required. All the areas, within the property, that needed looking into have all been carried out fast and efficiently; Thank you Angie, the property manager N10 London.

Richard · 24 October 2024

★★★★★ 5/5

Trustpilot

Personable, Professional, Knowledgeable

It has been a pleasure to deal with Sophie from the Kensal Rise office in my search for a new home. I found Sophie to be personable, professional and extremely knowledgeable about the property of interest and the local area (which I particularly appreciated as I don't yet know it well) as well as neighbouring and comparable properties when I enquired about the scope for development. What impressed me the most was that I enquired about the property months ago but access wasn't possible so Sophie kept my details and arranged for me to see it as soon as it was available to view. I will be glad to deal with Sophie and Dexters moving forward. Thank you for a really positive experience and great service.

Jessica · 1 May 2021

★★★★★ 1/5

Trustpilot

Substandard service, use at your peril

I can honestly say, Dexters Acton is the worst Estate Agents I have had the misfortune of using, over my many years of owning and selling properties. I have to give the most ineffective and uncommunicative award to Julian Kroll, who is an ‘old school’ salesman, with little substance.I urge anyone wanting to sell or indeed Let their property, NOT to use this agent, as in my opinion, you will be very disappointed with the service…you have been warned.

Janet · 11 July 2021