Trusted Agent profile · London
★★★★★
2,642 reviews across 2 platforms
123 Wapping High Street, London, E1W 3NX
Dexters's office in London, at 123 Wapping High Street, is rated 4.4 out of 5 across 2,642 reviews on two platforms, including 571 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotReally happy with the service received
Really happy with the service received. Kelly is lovely
Dear Stephanie, Thank you for taking the time to leave a lovely review regarding Kelly. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotMy experience with Dexters has been…
My experience with Dexters has been excellent. Bow went above and beyond and updated me throughout the process. I would definitely recommend, 5 star service :)
Thank you for the 5* Trustpilot Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAVOID THIS AGENCY LIKE THE WORST PLAGUE…
AVOID THIS AGENCY LIKE THE WORST PLAGUE EVER! (Branch: Notting Hill)Would highly suggest to avoid this agency ESPECIALLY if you are planning to rent through them. Had the worst possible experience through this agency, leaving both my wife and I stressed out for months on end.First off, the agency pushed really hard to get us to sign a 3 year contract instead of the standard 1 year contract (this is pre-pandemic, so we signed). Breakout clause could only be triggered after 18months and anything prior to that would cost us close to £11,000!In the end, we had to trigger an early termination clause and had to pay £6000+ in rent arrears and other charges. In the end they sent £1000 worth of bogus charges in an attempt to get more out of us. Thankfully, we had taken pictures / documentation of everything in the apartment which saved us that amount.Throughout the tenure, had the worst experience with the entire agency. Property management team would change every few days, so if you send an email to someone by the team you get a response and you reach back to them they'd change and you start the process again.I've vacated the property 4 months ago and paid the full amount, but still receive calls from the agency for random stuff or vendors trying to get access to the property.We had to trigger an early termination, because of the pandemic + our family growing which meant we had a change in our financial situation. However, the landlord and the agency could not have been any more inhumane. After almost 6+ months of negotiation we were able to 'CONVINCE' that we needed to trigger the early termination clause.Probably the only decent person was Shayan Waziri. But the rest of staff is as useless as a glass hammer.In summary, you'll be better off by going with another agency! Or at least don't sign a long contract through them.
Dear Saad, I am disappointed to read your comments and have brought this to the attention of the director of the office. Our service is really important to us, so thank you for bringing this to our attention. Kind regards Louise Smith Customer Relations Team
5/5
TrustpilotI have been with Dexters for more than…
I have been with Dexters for more than 20 years and was always happy overall. Since Lily Dimitrova and Nasra Said have taken charge of my two flats, I found friends there and people I can always rely on. The two ladies have been wonderful in their job assisting me and taking care of problems in good time.
Dear Frosso, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Lily will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotQuality service
Having a property to let at the moment is not as easy as it was a couple of years ago. Moritz Fisch and Mawuena Amedewonu of Dexters have been very proactive in their attempt to let it for me, showing people round, keeping me posted every time they were showing it to prospective clients, returning my calls or letting me know how it was going on. Always polite, friendly and helpful. I would not hesitate to use them again. Thank you.
Dear XXX, Thank you for taking the time in providing such lovely comments about Moritz and Mawuena in our Cricklewood office. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
4/5
TrustpilotI have had some ups and downs with…
I have had some ups and downs with Dexters who have managed 2 rental properties in West London for me since 2015 however, in the last year Ricardo Fraser has stepped up and assisted in ironing out some ongoing maintenance issues I have had with one of my properties. I hope the improved service will continue going forward.
Dear Rhona, Thank you for your feedback and leaving a review. Kind regards, Sarah Tranter, Customer Relations Team
1/5
TrustpilotBunch of aggressive cowboys
Bunch of cowboys. Aggressive agents, lied about school catchment area to show us properties we didn’t want to see. Other agent didn’t want to show us properties until our house was on the market. They force sellers and buyers to use their solicitor service which in our case resulted in a dispute and had to find another solicitor half way through. They are sleazy as hell.
Dear Phil,I am sorry to read your 1 review. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further for you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotNice business to work with
Nice business to work with. Natasha has been very helpful.
Dear Paul, Thank you for taking the time to leave a wonderful 5* review. Natasha will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleOlivia was very good at being flexible and showing us a viewing on short notice!
Dear O Goel, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotFriendly and supportive
Ezekiel was friendly and supportive in my request
Dear Matt, Thank you for taking the time to leave a wonderful 5* review. Ezekiel will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAvoid
We all know that Estate Agents are run by greed and web of misleading information. However Dexters have topped the board for being one of the most unprofessional agents out there.Dexters doesn't care about it's clients whether them being tenants,landlords,sellers or buyers...Dexters cares about Dexters and it's monetary rewards...they play all parties involved against one another in the most beneficial for Dexters way.Only use their services as last resort.
Dear Sir/Madam, we are concerned to read your comments and are very keen to look into this . If you could email me to advise which office you have been dealing with, we can take this up with them. Kind regards asmachughtai@customerrelationsteam.co.uk
5/5
TrustpilotThe entire team at Dexters Acton have…
The entire team at Dexters Acton have been wonderful. Incredibly attentive and professional. Its a pleasure as a landlord to work with them. Furthermore, the property management team totally lifts a huge weight of my shoulders as they run my properties seamlessly and are always on hand to help. Really a 10/10 experience from the whole team!
Dear Cyrus, Thank you for taking the time to leave a wonderful 5* Google review. Our Acton office will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotDespite multiple emails no response
Despite multiple emails no response. Huge crack in the ceiling needs fixing for over 6months, property was filthy when we moved in despite promises it would be professionally cleaned. Dexters even made us move our date to move in claiming they needed time to make fixes and clean the property, costing us £200 by having to extend our previous tenancy, and actually did nothing. On top of this, when addressing poor soundproofing in the property I recieved a very rude email from a manager telling me if I didn't like it we could leave (at great personal expense). Pretty disgusted. Avoid renting from Dexters.
Dear Tom, I am sorry to read your comments and have asked the Office and Property Management Directors to review this with the team and come back to you. Kind regards Evie Fisher Customer Relations Team
5/5
GoogleGreat experience having discussed buying a house with Jamie Charlton from this office. Jamie was polite, helpful and knowledgeable about the area. Would recommend Jamie to anyone looking for advice to buy in the area.
Dear Tessa, Having read your review, we would like thank you for your feedback about our Wapping Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleAs a first time buyer Dexters Estate Agents were just what we had been looking for. Jason was friendly, professional and always took the time to explain the things that were too confusing for us!!
Dear Lee, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Wapping Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleI dealt with Jason and Jamie and they were responsive, friendly and proactive. My property sold quickly using Dexter's and from start to end they ensured that the process ran efficiently and smoothly. Highly recommended.
Dear Peter, We are really pleased to read your positive review regarding the service from our Wapping Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
TrustpilotDexters of Kensal Rise.
Dexters Kensal Rise, From the moment I walked into this branch the staff were first class, I explained that I didn’t want property developers or someone on a buy2rent scheme, to purchase my flat.The manager David Luxton & Riannon Edwards phoned me every Monday with updates on the sale, I received constant emails informing me of viewings, of which there were several during this second lockdown period.I have no hesitation in recommending Dexters of Kensal Rise, they couldn’t have been more helpful.David Luxton and Riannon Edwards have been throughly professional and courteous throughout the sale process... they fulfilled my request by finding a person who wanted to buy my flat and make it their permanent home. Selling or buying a property as many people will know can be a very stressful process, Dexters of Kensal Rise took so much of that stress away, certainly with their weekly update procedure, furthermore... on the occasions when I phoned their office I always got a response or a call-back if they were busy.You want an agent in your corner getting the best possible deal for you and your family, then I say use Dexters of Kensal Rise, also can I add... do listen to their advice when it comes to securing a conveyance solicitor to act on your behalf, solicitors are a massive part of the buying/selling process when it comes to the property market.Please Note... this is a ‘5 STAR’ review, I could not be more delighted with the service received from David Luxton and his staff at Kensal Rise.Joe Hylton.
Dear Joe, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Evie Fisher Customer Relations Team
5/5
Trustpilot"Exceptional Service and Care: A Review of Dexters with Daragh Power"
I’ve had an exceptional experience with Dexters. Daragh Power, from the management team, exceeded my expectations. Dealing with a challenging tenant who went MIA, Daragh swiftly resolved all issues and even secured compensation on my deposit, which was unexpected. His genuine concern for his clients’ needs truly stood out.
Dear Jehan, Thank you for taking the time to leave a lovely review regarding Daragh. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDonalina provides a great service
Donalina is very efficient and prompt. Happy with Dexters service.
Dear Rina, Thank you for taking the time to leave a lovely review regarding Donalina. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleGreat experience with Dexters. Olivia has been very professional and reactive.
Dear Nicolas, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotAvoid Dexters!
On two occasions have I been a tenant in properties managed by Dexters (Notting Hill) and never have I experienced anything like it. As soon as you sign the agreement you will be downgraded to a level of service that no matter how amazing the property is, you will not be enjoying the tenancy. I have on both occasions become good friends with the landlords who very much also seemed to be regretting doing business with Dexters.I strongly advise you to find another property management, both as a tenant as well as a landlord.A few examples include- not being given a key after the locks had been changed, without letting me know. - Showing up unannounced and locking themselves in.- Promised me the construction site across would only be interior work when they then started to tear down the building, leaving me no choice but to ask the landlord for an early surrender.Response to comment:Dear Evie, Thank you for your reply. I find it hard to believe that you are not able to find me in your records with the information that I have shared. However, if you are actually sincere about wanting to get to the bottom of this you should not look into my details, but instead into the DNA and organisational structure and culture of your company. My review has not been written for the sake of bettering my experience or as an appeal to Dexters, but for the sake of others to avoid making the same mistake as I did, choosing Dexters.
Dear Soren, I have been unable to locate your details on our database as we would like to look into the concerns you raised with the office and property management team. If you could contact me directly with the property address, I can then ask the MD for the area to review this with the team. I look forward to hearing from you. md@customerrelationsteam.co.uk Kind regards Evie Fisher Customer Relations Team
5/5
TrustpilotExcellent customer service
I had the pleasure of dealing with Dexters North Property Management Team and more specifically with Petros Giorganios who provided excellent customer service. Petros has helped me a few times in the past year and has always been excellent in dealing with any potential issues that my property had, being always pro active and finding the best solutions.
Dear G. Giamaloglou, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotWe dealt with Alister Maclean on a sale…
We dealt with Alister Maclean on a sale transaction, he was friendly, professional and very efficient and we would highly recommend Alister.
Dear Rachel, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotI had the most horrendous experience…
I had the most horrendous experience ever with dexters old Brompton road office. Particularly with the unprofessional and useless director called Eleanor. She constantly lied to me about the amount of viewings and whether the keys were actually working. Please do not use the service of this agency. It was disorganised and terrible. I had to leave them after 3 weeks where they wasted my time. I will never use these people again.
Dear Simone, Thank you for your feedback. I am sorry to hear what you have experienced. I have forwarded your comment on to our Area Director for them to review with the team. Kind regards, Asma Chughati, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Yes. Dexters won Platinum in The Trusted Agent 2026 awards.
