Dexters London reviews

★★★★★ 5/5

Trustpilot

Amazing experience- Thanks Nadia!

Dexters in general has been incredible but I have to mention Nadia at the Dexter’s City office who has gone above and beyond to find us a flat. She always kept in mind all of our needs and requirements and gave us the best options. She was extremely helpful and understanding throughout which we really appreciated. It would have been impossible for us to get comfortable with the whole process without her help. I would 100% recommend Nadia as she is absolutely amazing at her job.

Vidushi · 7 July 2023

★★★★★ 5/5

Google

Isobella was extremely helpful showing us around the apartment!

Tham · 25 March 2026

★★★★★ 1/5

Trustpilot

Worst service ever

Would give zero, if I could, minus if I could. I have been with them for over five years, always paid on time, I’ve never called unless there was a serious issue (the last time there was a leak of carbon monoxide from the boiler), always kept the property in fantastic conditions (see report from visits).. The flat needs serious refurbishment and this is due to the fact, that is very old.. the last visit was in February 2023 when I was told that they will let me know after contacting the property landlord. I’ve been emailing them ever since, the only reply I had of the eight emails was that my property manager was on holiday and he would’ve reply to me once back after the 2nd of May. No contact from them. Around the 20th of May I called and I spoke to a lady, she told me that is actually my responsibility because I don’t know whether I want to stay or not, which is a fat lie because I specifically said to them, unless I have to move out I don’t wish to move out. However if the refurbishment takes months, I’m not sure I want to come back and do another move. The place is very convenient for me and is walking distance from work, There is also another situation I can’t disclose here, for me to stay . Once again, I was promised to be contacted within a week it’s been over a month and a half now and I had no correspondence. The lady also added that due to the amount of work will need to be done in the flat, They might need to move me out earlier than the end of the contract. This news has generated a huge amount of stress on me because I have a cat because it is very unsettling for someone receiving this sort of news, once again that was around the 20th of May. The flat has serious issues such as unpainted kitchen, looks like a garage(been for 5years, asked ever since I lived in), cracks in the floor tiles, the double ceiling used for the spotlight has not been done properly and there are insects in between the ceilings. Let alone the gate doesn’t close. The doors don’t close. The painting coming off the walls and the furniture is not existent (I rent a furnished flat) and where exists is very very old and no fit for purpose. The balcony is cracked and when the council came to check saw some suspicious ‘mold’ which they said could look like asbestos. Hopefully it’s not. They told the agency, I told the agency, nothing was done (council visit was around the 20th of March). I really don’t know what else to do to get them to give me an update. I appreciate the owner might not want to pay for all this works, but I deserve to know what’s gonna happen with me in my cat. Due to the circumstances, I’ve asked them if they could help me and put me in touch with the letting team, once again I was told it’s my responsibility to find a different place and contact the department even if they are moving out and it’s none of my fault. Obviously they have been very quick in putting my rent up last time I renew the contract.

Giulia · 6 July 2023

★★★★★ 4/5

Trustpilot

Props to our property manager Rasel

I have been living in this property for 2+ years plus and my flatmate for 5 years plus. When the management changed to Dexters I must admit that things started to run smoother in terms of admin.Rasel is a very friendly, approachable and knowledgeable property manager who has made our renewal for a third year very straightforward and easy, and is always available to answer any questions. People like him make you want to stay in the same property for longer!!

Roki · 5 July 2023

★★★★★ 5/5

Trustpilot

Dexter's Hendon - Isabelle is fantastic

I've been dealing with Isabelle in the Hendon office recently while we've been looking at purchasing a flat, and even though it hasn't been an easy process (we were gazumped on one flat and the other was taken off the market) Isabelle has worked so hard to find us the right flat and has been an absolute joy to deal with. She's personable, friendly and professional and she just worked so hard for us, getting us in to view properties right after they were taken on and it's just been such a fantastic experience working with her and the entire Hendon office. She's an absolute credit to Dexter's and you're very lucky to have her. Thanks Isabelle!

RachelDargan92 · 3 July 2023

★★★★★ 5/5

Trustpilot

Great experience !

Yasmin is the best! I arrived in London as a French expat looking for a flat. I called Dexters to schedule a few viewings and Yasmin called me back to show me a hidden gem they just listed. I fell in love with the place and my offer got accepted. Yasmin ran me through the whole letting process and was very supportive at each step. So grateful she helped me to find a place I can now call "home" :)

Math · 28 June 2023

★★★★★ 5/5

Trustpilot

My son and I have rented an apartment via Dexter…

My son and I have rented an apartment through the Dexter agency for the past six years. The company has done an excellent job handling any issues that arose. Whenever we had a problem, for instance, with the washing machine or air conditioner, Dexter resolved it very quickly; they would always send a repair technician or replace the appliance if it was too old to fix.

MS · 17 September 2026

★★★★★ 5/5

Trustpilot

I had an exceptional experience working…

I had an exceptional experience working with Jamil at Dexter's Estate Agents during the purchase of our first house. From the beginning, Jamil demonstrated an exceptional level of professionalism, expertise, and dedication that exceeded our expectations.What truly set Jamil apart was his unwavering commitment to customer satisfaction. He consistently went above and beyond to address our concerns and answer our countless questions, making us feel supported and reassured every step of the way. His prompt responses and clear communication helped streamline the purchasing process, minimizing any potential stress or confusion.Throughout the negotiation and closing stages, Jamil proved to be an invaluable asset.Jamil's professionalism and personable nature fostered a genuine sense of trust and rapport. His friendly demeanor and approachability made it easy for us to discuss our requirements openly and honestly. He always made us feel like a priority, taking the time to address any concerns and offer valuable advice.Overall, Jamil's exceptional service and expertise made our first house purchase a truly positive and memorable experience. We are grateful for his guidance, patience, and commitment to ensuring our satisfaction. We wholeheartedly recommend Jamil at Dexter‘s.

Jake · 26 June 2023

★★★★★ 1/5

Google

They backed out of a signed lease saying they had no obligation because there was no official move in date. Then refused to give a full refund of the money they received. Now, out a place to live and hundreds of dollars. Director was rude and dismissive of all concerns regarding the refund.

Tony · 12 December 2024

★★★★★ 5/5

Trustpilot

Hannah Wicks Tenancy Management

Hannah Wicks has been assisting me with respect to Tenancy Management, i have found her by far the most diligent person at Dexters. She always keeps you informed and drives matters forward which is important for a Landlord because it gives you peace of mind that and that you dont have to continually chase the agents up for updates. She is resourceful, highly competent and an all-around good person, thank you Hannah, Dexters please take note, if i ran an agency i would snatch her in a heartbeat.

Susu · 21 June 2023

★★★★★ 5/5

Trustpilot

Professional & Smooth

They are very professional and responsible. I dealt with one of the agents, Frankey Hauxwell, to find a rent for me. She was very passionate, patient, and helpful. She contributed a lot to my property search and found a quiet, safe place to live for me within my budget. She’s also very friendly and professional. She got all communication done with the landlord in one day. Such efficiency is rare to find due to my past experience.I also met some frustrating problems during my reference check, and, thanks to Frankey again, all problems were solved in a very efficient way. In all, my property search was very smooth because of their professionalism, and I highly recommend Frankey. She would definitely make the whole experience better!

Dylan · 12 June 2023

★★★★★ 1/5

Google

My experience with Dexters was painful from start to end. I have rented in London for many years, and they were by far the least professional agents I’ve seen. I suspected it would be a problematic relationship since the searching period, when I had multiple ‘misunderstandings’ with the agent and she had to get the office director involved to fix her mistakes. Also, they say you can only use their contractors, meaning anything you need fixing can take several months. At the end of the tenancy, they had multiple agents competing to bring people to view the flat, it was quite confusing, not to count the no-shows without any notice. One of their agents told me the landlord offered to buy my furniture for £620, which I’ll never know if it’s true since I’ve never seen that money. That was almost 3 months ago, and I have all the conversations by email. It got worse after I left. The check-out report clearly stated that the flat is in a better condition now than when I entered, which is often the case for all my previous tenancies. However, it has been almost 2 months and I don’t have any news about my deposit of £1,788.46. They are taking advantage of the fact that I moved overseas to ignore me. They rarely respond to my emails. When they do, is say they are looking into it, and it is never the same person replying. Their website says there is a complaint process, but it doesn't tell me the email. I asked for that a week ago and was ignored.

Rod · 12 June 2023

★★★★★ 5/5

Google

Dexter’s have been really helpful! Ronni has been on constant contact and giving us lots of opportunity to view flats that fit our criteria. Ronni is on it with his flats and the knowledge when we get in to view and is fully flexible so you can view in your time rather than rushing around. He’s not pushy which we have really felt comfortable with and he is so there for you rather than letting properties! 10/10 agent and would recommend people use him

Holly · 12 June 2023

★★★★★ 5/5

Google

Dexters helped me to find a new home. There was no other Lettings agency who replied to my emails so quickly, help me to book and view new homes. I had the pleasure to meet different consultants all of them very professional and responsive which is good for someone stressed to find a new home. Special thank you to Hettie which I had the pleasure to meet today when viewing a property she arrived one time (even before), replied to all the questions and very polite. If I need to move again one day I truly recommend Dexters!

Mauro · 12 June 2023

★★★★★ 5/5

Google

My boyfriend and I had an excellent experience with Dexters, especially our agent called Nick O'Neill. We walked into his office, had a chat about what we wanted / didn't want and then went to view a property straight away, which he thought would have been perfect for us - which it was! We then put in an offer and it was accepted that same day. We loved how openly honest and friendly Nick was, which is exactly what you want in an agent and this current market. The process has been completely stress free.Thank you so much Nick, we can't wait to move in!

Chloe · 12 June 2023

★★★★★ 5/5

Google

Dexters went above and beyond in assisting me with my property search. Each staff dealt with was helpful and efficient in helping me find my home as I relocated to the UK from Ireland. Special employee recognition for Nadia Korjieh who assisted me in finding appropriate property options within my specifications and took the time to understand my property needs and desired amenities as well as in coordinating virtual viewings while out of the country. Hence simplifying an incredible stressful process. She went above and beyond to ensure fair negotiation and client satisfaction in finding me my new home. And was efficient in resolving issues quickly as they were raised. Would highly recommend Dexter’s and most especially Nadia for your property needs. She is incredibly professional and passionate about her job and puts client needs first. She took the time to really understand my preferences and hence was able to save me time in my search by putting options in front of me that were to my specifications and preferences and more. She exceptionally managed the relationship between the landlord and helped me push for what I needed and I’m happy to say I found my new home in London. Thank you again for all your help Nadia!

Joy · 12 June 2023

★★★★★ 5/5

Google

My partner and I have recently let a beautiful one bedroom flat in London. The communication and correspondence that Dexter's provided was fantastic from start to finish. Nick has been working with us to finalise the flat and has been easy to contact and work with. He made us feel comfortable and at ease throughout the entire process. We are thrilled to be moving in soon, and trust that Dexter's will be fantastic managers of this property throughout our tenancy.

Bessie · 12 June 2023

★★★★★ 5/5

Google

The staff were really helpful. Isobella and Fraser were there to help with every challenge. Thank you

Melvin · 9 January 2026

★★★★★ 1/5

Trustpilot

Be aware

My experience with Dexters was painful from start to end. I have rented in London for many years, and they were by far the least professional agents I’ve seen.I suspected it would be a problematic relationship since the searching period, when I had multiple ‘misunderstandings’ with the agent and she had to get the office director involved to fix her mistakes. Also, they say you can only use their contractors, meaning anything you need fixing can take several months.At the end of the tenancy, they had multiple agents competing to bring people to view the flat, it was quite confusing, not to count the no-shows without any notice. One of their agents told me the landlord offered to buy my furniture for £620, which I’ll never know if it’s true since I’ve never seen that money. That was almost 3 months ago, and I have all the conversations by email.It got worse after I left. The check-out report clearly stated that the flat is in a better condition now than when I entered, which is often the case for all my previous tenancies. However, it has been almost 2 months and I don’t have any news about my deposit of £1,788.46. They are taking advantage of the fact that I moved overseas to ignore me. They rarely respond to my emails. When they do, is say they are looking into it, and it is never the same person replying.Their website says there is a complaint process, but it doesn't tell me the email. I asked for that a week ago and was ignored.

Rod · 21 May 2023

★★★★★ 5/5

Trustpilot

Fast & Professional Service

We had a serious bathroom leak coming from the upstairs flat, and Property Manager Hüseyin Taş handled the situation quickly and professionally. He was responsive, efficient, and made sure the issue was resolved as fast as possible. Really appreciate his support and communication throughout the process. Highly recommended!

Oya · 21 May 2026

★★★★★ 5/5

Trustpilot

Chris made the process so easy!

We have had a fantastic experience with Chris at Dexters, Nottinghill. One of our investors purchased a full building which was managed by Dexters and Chris has been paramount in the transfer of these properties over to us, helping with accounts and discussing any ongoing issues within. Thank you Chris for showing how agents can work together for the best outcome for the client and I hope we can work together on future projects!

Penny · 25 October 2023

★★★★★ 5/5

Trustpilot

Dexters Ladywell is a great team

Dexters Ladywell is a great team, and they are always responsive, kind and considerate. They deal with property management matters in a timely and professional manner. They are always proactive and actively seek to solve problems when they arise! Shazia Kahn from the property management team is especially helpful, engaging, communicative and, most of all, friendly. She offers thoughtful advice and always helps me out. Props to her and the rest of the team!

Edward · 20 October 2023

★★★★★ 5/5

Trustpilot

We have recently moved into a flat…

We have recently moved into a flat managed by Dexters and are pleased with the service they provide. I would like to thank Graziana who managed to resolve many maintenances query for us. She has always shown herself to be knowledgeable, professional, and very helpful. She has always been prompting with her responses to any queries and in providing a fantastic service. I would highly recommend Graziana and Dexters to landlords and tenants alike.

Tugcin · 20 October 2023

★★★★★ 1/5

Trustpilot

the worst property managers

My experience with Dexters has been a complete disappointment. Their incompetence is evident in the way they handle maintenance issues. Despite reporting a broken window over a year and a half ago, they have failed to address the problem. Communication between team members is non-existent, and their overall attitude, especially Busha's, is rude and unprofessional. I strongly advise against dealing with Dexters as they have shown a complete lack of care for their tenants and property maintenance.

Zoe · 26 July 2023