Trusted Agent profile · London

Dexters London reviews

★★★★★ Great

2,605 reviews across 2 platforms

5A Sandys Row, London, E1 7HW

Dexters's office in London, at 5A Sandys Row, is rated 4.4 out of 5 across 2,605 reviews on two platforms, including 747 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.

Google logo

4.8 / 5

747

Reviews on Google

This office

Trustpilot logo

1,858

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Rai was incredibly easy to deal with…

Rai was incredibly easy to deal with and made the process as simple for us as possible.

Jack · 6 October 2026

5/5

Trustpilot

Jessica is a Joy to deal with

Jessica-Joy has recently taken over coordination for my tenancy. I noticed a number of items in my rental either broken or malfunctioning because of aged appliances or routine wear and tear related breakdown.Jessica promptly arranged a site visit and verified details herself and wrote a comprehensive report to the landlord, which has resulted in the landlord successfully agreeing to fix a number of items on this list. Jessica was professional, organized, friendly in demeanour, and clear in her communication both with me and with the landlord.

Amol · 11 October 2023

Agent replied · 10 June 2024

Dear Amol, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Jessica, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

I had the pleasure of working with…

I had the pleasure of working with Amber Bowers, and I couldn't be happier with the experience. From the moment I reached out, her professionalism and warm personality shone through. She not only addressed my concerns but went above and beyond to ensure I felt heard and understood.Amber's expertise in her field is truly impressive. She guided me through a complex process with ease, explaining each step in a way that made me feel confident in the decisions we were making. Her attention to detail and dedication to delivering results were evident throughout our interactions.What sets Amber apart is her genuine care for her clients. She took the time to get to know me and my specific needs, making the entire experience not just productive but also enjoyable. It's rare to find someone who combines competence with such a personable approach.I wholeheartedly recommend Amber Bowers to anyone seeking assistance in her area of expertise. She's not just a professional you can trust, but also a delightful person to work with. Thank you, Amber, for making what could have been a stressful process so smooth and pleasant!

JS · 9 October 2023

Agent replied · 10 June 2024

Dear JS Happy, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Amber, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

George and Verity

George and Verity, from branch in London well deserve a 5-star award. As a buyer from overseas, they provided us a lot of information and assistance which made our purchase as smooth as possible, In particular George, he’s quick in response and advise us on time. Even after the deal, George is also responsive and devoted to assist on our enquiries such as applying electricity, water supply etc.I would like to give George more credits. As a buyer from overseas, we have a lot of questions for him after we have moved in the apartment . George has been so dedicated to follow up and advised me without delay and with good advices. Thank you very much George

Polly · 29 September 2023

Agent replied · 10 June 2024

Dear Polly, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with George and Vedrity. We hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Malachi was excellent at helping to…

Malachi was excellent at helping to handle a payment which tenant was responsible for. Thank you!

Enkay · 6 October 2026

5/5

Trustpilot

Managed rental

Christian Pengelly has been a great help over the years with my managed rental property, would highly recommend!

Julia · 23 September 2026

5/5

Trustpilot

Rachel is incredible

Rachel is incredible! I wouldn’t trust another estate agent to manage my flat! The best of the best!

Amber · 22 September 2026

5/5

Google

I had a great experience working with Dexters. The whole process was seamless. Fraser was very responsive and paid attention to my needs

Hamza · 17 December 2025

Agent replied · 14 January 2026

Dear Hamza, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Trustpilot

Outstanding Service

My husband and I had a great experience with Dexters Estate Agents and wish to express special thanks to Sr. Lettings Consultant, Amy Butler for her energy, enthusiasm and patience in escorting us to property viewings and answering all our many questions. Her warmth and helpful attitude made the stressful process of trying to find a new place into a pleasant one. Amy is truly an asset to Dexter's

Charlene · 7 May 2024

Agent replied · 10 June 2024

Dear Charlene, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Great service from Vanessa at Acton Dexters

I had a very positive experience working with Vanessa, a property manager at the Acton branch of Dexters who efficiently organized contractors for my flat. Communication with Vanessa was excellent as she promptly addressed my questions and concerns, and kept me informed of progress. She also handled a tenant issue successfully in a timely and diplomatic manner.Based on my experience, I would recommend Vanessa at Dexters for her competence in contractor management and tenant issues.

Catherine · 5 January 2024

Agent replied · 10 June 2024

Dear Catherine, Thank you for taking the time to leave a lovely review regarding Vanessa. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Great experience with dexters property team.

It has been wonderful experience with Dexters in our house hunting journey in London.Our thanks to Manager Corrin Hall, who helped us understand what was happening at every step of the transaction in our renting process. I would also like to make special mention of Mr. Steven, our property manager, for making us familiar with property and going through each and every of our query. Appreciate your help and looking forward to making this stay memorable.

Deepa · 13 December 2023

Agent replied · 10 June 2024

Dear Deepa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Always ask for Nadia, she’s a star.

Always ask for Nadia, words cannot describe her tenacity in securing your dream property. After having to deal with a bunch of bumbling agents for months on end and getting nowhere, dealing with Nadia was a breath of fresh air. She was on the ball from day 1, she literally got me, the perfect flat in 3 days of our first conversation. 10 min walk from bank station, unheard off. She’s absolutely brilliant. She even put in so much time after hours to make sure things run smoothly, she was unbelievably helpful, charismatic, and just genuinely stunning all round. Definitely recommend.

Hamza · 25 August 2023

Agent replied · 10 June 2024

Dear Hamza, Our aim is to deliver a 5* service to our customers and clients and we are delighted that Nadia has achieved this for you. Thank you for taking the time to leave a wonderful review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

I have been renting with Dexter for…

I have been renting with Dexter for over 3 years, I have been very happy with the team. The management office as been very helpful always trying to find solutions and always trying to give 100% customer satisfaction. Thank you Remi for helping me, you have been wonderful. You have been amazing you are a great asset for Dexter!!! Keep up your good work.

Irene · 23 July 2024

Agent replied · 24 August 2024

Dear Irene, It’s great to hear that you have had a brilliant experience with our property management team. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma,

5/5

Trustpilot

Team member Donalina Gargrupe has been…

Team member Donalina Gargrupe has been excellent honestly beyond helpful for an issue I had! She was great with communicating with me and providing me with the help at a really stressful issue and helped me worry less and guided me to sort it all out and honestly the stress was lifted once she organised and helped me out honestly Thankyou Donalina ! You are a star ⭐️ I really really appreciate your help !

Chloe · 19 December 2023

Agent replied · 10 June 2024

Dear Chloe, Thank you for leaving a Google review. Kind regards, Lesley Alford, Customer Relations Team

2/5

Google

They keep spamming my whole estate with wasteful unwanted magazines and letters about selling up despite nobody ever signing up for them. What exactly do 'Seasonal salad bowls packed with delicious goodness' have to do with property? Straight in the recycling it goes, again.

Kal · 11 July 2026

Agent replied · 11 October 2026

Dear Kal, I am sorry to read your review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma

5/5

Trustpilot

WOW I can't tell you how good Andrew…

WOW I can't tell you how good Andrew Stavrou is at Dexters East Dukwich. Ultimate professional, keeps informed (most important) and selects clients who match expensive properties with the perfect client ! Cannot fault the research and the friendly professional enthusiasm which resulted in a sale that no other Estate Agent could achieve on our behalf. Would highly recommend him and Dexters should be proud to have him !!

Brenda · 19 April 2024

Agent replied · 10 June 2024

Dear Brenda, Thank you for taking the time to leave a lovely review regarding Andrew. Kind regards, Asma, Customer Relations Team

5/5

Trustpilot

Worked with several Dexters branches…

Worked with several Dexters branches for coming on year and half now , found them to act quickly and efficiently in marketing rentals. I’m writing review to give recognition to Kier Marie Howard as well as Christian Pengelly whom support on Maintence of the flats I have with dexters, their work has been a real credit in keeping both tenants and landlord happy. Thank you

Customer · 16 September 2026

5/5

Trustpilot

Thanks to Anthony Grundy for excellent support

I want to thank Anthony Grundy for the excellent property management support he has given me as a landlord. Anthony is meticulous in paying attention to the details of property management, which can be quite complex in the modern era with all the regulation that surrounds lettings these days. He has the experience to anticipate potential problems and pre-empt them so that things run smoothly. On top of that, he is patient in carefully explaining the ins and outs of a particular situation, and why a certain course of action is advantageous. I would certainly recommend him, and Dexter's more generally, to anyone who is seeking help and support with letting their property.

Ben · 20 July 2023

Agent replied · 10 June 2024

Dear Ben, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Anthony, and hope we can help again in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Isobella did a wonderful job as our letting consultant and secured our place in less than 24 hours after the viewing. She was very helpful, professional and a pleasure to work with. She also had incredibly quick reply times which was much appreciated.

Alexandra · 11 July 2026

Agent replied · 11 October 2026

Dear Alexandra, Thank you for your kind comments regarding Isobella and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

1/5

Trustpilot

Bad Service

We got assigned to Sam after Hadrick gave us a favourable decision from the Lanlord and left the organisation, then it went downhill from there. Sam was hard to reach and would give conflicting information. We went through a thorough reference check. For about a month we went through the rigorous checks and according to Sam, all references checked out. He said it was due to finances. We gave more information and proof of adequate funds and offered to pay 3 to 6 months rent in advance. We were honest and forthright, then he came back to say that the Landlord said no. We don’t know what game they were playing but it would have been nice if Dexters had told us from the beginning that they wouldn’t give us instead of stringing us along for a month. I found Sam most unhelpful as he seemed to always not know or wasn't sure or he would quote the wrong figures which were quite demoralising as these are very serious issues. At first Landlord said no, then he said yes then he said no again. What really happened? We were treated so unfairly. This flat was for my elderly mum but this has caused her emotional turmoil. Piece of advice - be forthright from the beginning and no one would feel bad. It really shouldn’t have gone that far knowing it wouldn’t be favourable to us after being told 'yes' for one month. We had a credible guarantor whom you asked to produce another guarantor. What then is the point of getting a credible guarantor? Just be honest and don’t trick people. You gave us false hope and kept us waiting :(

Olu · 17 July 2023

Agent replied · 10 June 2024

Dear Olu, I am sorry to read your 1 star review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this for further you. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Nadia was simply outstanding in helping me find a property in London. It can be quite difficult finding a place to stay coming from abroad but Nadia was so accommodating even when I was being difficult and constantly posing additional problems! If you are looking for a new home in London look no further than with Dexters City Estate Agents, and in particular Nadia, the most pleasant agent I have ever come across in my years of property hunting. Many thanks Nadia and Dexters.

Matt · 17 July 2023

Agent replied · 11 June 2024

Dear Matt, We really appreciate you taking the time to leave such lovely comments about Nadia. She will be so pleased to read your 5 star review. Please do not hesitate to contact the Dexters City team in the future. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

I recently had the pleasure of working with Daniel Scott from Dexters City Estate Agents during our renting journey, and I can confidently say that his exceptional service exceeded all expectations. From start to finish, Daniel demonstrated an unparalleled level of professionalism, dedication, and expertise that made our experience truly outstanding. From the moment we contacted Daniel with our inquiries, he promptly responded and provided comprehensive answers to all of our questions. His depth of knowledge in the field was evident, as he guided us through the renting process with clarity and precision. Daniel's ability to explain complex details in a way that was easy for us to understand gave us a tremendous sense of confidence and reassurance. What truly set Daniel apart was his unwavering commitment to our best interests. Throughout the entire journey, he consistently went above and beyond to ensure that our needs were met. He offered valuable advice, taking into consideration our preferences and requirements, resulting in a seamless and tailored renting experience. Even outside regular working hours, Daniel made himself available to accommodate our schedule, demonstrating a level of dedication that is truly commendable. Not only was Daniel incredibly knowledgeable and attentive, but he also possessed excellent organizational skills. His punctuality was remarkable, always arriving on time for appointments and promptly following up on any outstanding matters. His attention to detail was evident in every aspect of the process, ensuring that all necessary documentation and agreements were in order. Overall, working with Daniel Scott was an absolute pleasure. His professionalism, expertise, and exceptional customer service made our renting journey a stress-free and enjoyable experience. I wholeheartedly recommend Daniel to anyone in need of a letting agent who goes above and beyond to deliver an outstanding service. He is a true asset to Dexters City Estate Agents. Thank you, Daniel, for your outstanding dedication and commitment. Your exceptional service deserves recognition.

Carolina · 17 July 2023

Agent replied · 11 June 2024

Dear Caroline, Thank you for your lovely words and for leaving a wonderful 5* review. We are absolutely thrilled that your experience with us couldn’t have been any better and Daniel Scott will be so pleased to read this. We hope that we can assist you in the future and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

I recommend Dexters Estate Agents 100%

I have been with Dexters Estate Agents for the past 6 years, Myra and her team have been extremely helpful and very very professional in dealing with tenants on our behalf, I have not had any issues with agents or tenants so far, they are quick to resolve any problems with the property using only the best service providers on my behalf, I recommend Dexters if you are looking for a stress free property management agentsKamran

Kamran · 25 October 2023

Agent replied · 10 June 2024

Dear Kamran, Thank you for taking the time to leave a wonderful 5* Google review. Myra will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Trustpilot

Nabeel is hugely professional and easy…

Nabeel is hugely professional and easy to work with! I have worked with a number of Property Agents before and as we have entered Christmas we have run into a number of issues in the house with electricity, gas & a broken cabinet. Nabeel has quickly mobilized people to help us and remained communicative and effective through every step of the process. Easily the best agent I have worked with to date. - Ben

Ben · 6 December 2023

Agent replied · 10 June 2024

Dear Ben, Thank you for taking the time to leave a wonderful 5* review. Nabeel will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team

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Questions about Dexters London

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, London won Platinum.

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