Trusted Agent profile · London
★★★★★
2,615 reviews across 2 platforms
5A Sandys Row, London, E1 7HW
Dexters's office in London, at 5A Sandys Row, is rated 4.4 out of 5 across 2,615 reviews on two platforms, including 747 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
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The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotA dreadful experience
A dreadful experience from start to finish - bought a new home through the west London new homes team and we were treated appallingly. I’d rather entrust my house sale or purchase to a lunatic than these sharks.
Dear Charles, I am sorry to read your 1* review comments. I have passed them to our Area Director as we are keen to discuss this further with you and will be in contact. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotRafi from Dexter Estate Agents( Hendon)…
Rafi from Dexter Estate Agents( Hendon) was exceptional in helping us buy our first home. His professionalism, dedication, and support made the process effortless. We highly recommend him for anyone seeking a reliable and caring estate agent. Thanks, Rafi, for making our dream come true! 🏡
Dear Arax, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and am delighted that you have taken the trouble to confirm this is the case. We hope we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleA great team. As a concierge working nearby it's a pleasure dealing with them. A special mention to Sam, always very professional and polite.
Dear Paolo, Thank you for your review regarding your experience with our City Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Mollie De-la-haye Customer Relations Team
5/5
TrustpilotDexters have been my agents to buy, sell and manage
Dexters have been my agents to buy, manage and sell flats for over three years now. For property management their team notably Edward Brodkin and Negin Nasiri have always gone over and above to manage my properties exceptionally. Can not reccomend them enough!
Dear Ajay, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotEfficient and helpful service
Dealing with Dexters was organized,we always referred to Petros Giorganios(Senior property Manager) who was very kind and helpful.He always responded to our calls and took it immediately into consideration and to give us the best service
Dear Ibrahim, Thank you for taking the time to leave a lovely review regarding Petros. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotGreat service from Khadija
This well-deserved 5-star review is for my property manager Khadija. Khadija's foresight in anticipating my needs was exceptional. Without needing to ask, she provided timely updates, making the entire process seamless and stress-free. Truly appreciated.
Dear Nanxi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDexters is very helpful
Dexters is very helpful, providing immediate and efficient support for maintenance issues.
4/5
TrustpilotVery slick and professional
Very slick, professional service. They lose a star for increasing management fee from 9% to 13% when they took over local estate agent...For many years, my property was managed by Myra, who was very approachable and competent. Always responded to queries promptly.
Dear David, Thank you for taking the time to leave us a review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotProfessional service and smooth purchase
Great professional service. Helped with the purchase of a property. Good experience. They were very helpful, and always responded in a timely manner and made the whole transaction go smoothly. Thanks Alistair and Connor for your assistance
5/5
GoogleI stopped by to enquire for properties for my parents, Isaac was very helpful with my queries and questions. Very sweet lad
Dear Michelle, We are really pleased to read your positive review regarding the service from our City Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
5/5
GoogleBoth Isaac and Chris were super helpful and responsive throughout the full process. Highly recommend using Dexters' city office for excellent help!
Dear Maximilian, We appreciate you taking the time to submit your review regarding the service you received from our City Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team
5/5
GoogleI highly recommend Dexters for their quality of service. Especially Mads Damborg who has been very reactive and helpful during the process.
Dear Khalil, Having read your review, we would like thank you for your feedback about our City Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
1/5
TrustpilotWORST OF THE WORST
Just a reminder to everyone out there that Dexters is the worst property agents in the world. They are bullies and an extremely unethical organization. truly the worst of the worst.
Dear Dian, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Asma, Customer Relations Team
5/5
TrustpilotIn my dealings with Dexters I couldn’t…
In my dealings with Dexters I couldn’t recommend Kris, Nina and claire any more.
Dear Rowan. Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotThe team at Dexters Twichenham brunch…
The team at Dexters Twichenham brunch were great. I had the pleasure of being helped and supported by Kris and Nina during the search for our first property to buy. they were very efficient, respectful, professional, and certainly passionate about the work they do. I was really happy with their service and with my husband we felt we are in safe hands!
Dear Mariarosaria, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotPam and Barry from Central Property…
Pam and Barry from Central Property Management are to be congratulated.We were having some problems in our apartment (heating and electricity) but Pam and Barry resolved all the issues with great professionalism and very quickly. Thank you both very much
Dear Salvador, Thank you for taking the time to leave a wonderful 5* Google review. Pam and Barry will be thrilled to read your kind comments. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat customer service
Danilo helped me sort out a couple of issues with my apt in matter of weeks, I’m constantly travelling so it’s difficult to arrange visits but they always do their best to accommodate my requests according to my schedule. Professional and reliable!
Dear Michela, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotHollie was very nice and easy to…
Hollie was very nice and easy to contact.All wentcwell and smooth
Dear Yaniv, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotEmma and Verity
Emma and Verity have both been very supportive in bring my sale to a successful conclusion. They have been very responsive to all communications. Their interpersonal skills have been very good interacting with buyer and seller, their solicitors and with the mortgage broker.
Dear David, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI would highly recommend using Dexters…
I would highly recommend using Dexters as your Estate Agents to buy or sell. I engaged Dexters to sell my previous property and worked closely with them to find my current property. The team are driven and determined. I have always found them to be professional and reliable and would suggest they are worth every penny of their fee.
Dear Anna, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and we look forward to hearing from you in the future should you require our services again. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleI've been looking for a place to rent in East Central London. Henry from the City office was incredibly helpful, professional and polite. He considered my needs and must-haves throughout and was more than happy to negotiate on my behalf, too. I would definitely recommend getting in touch with Henry if you're looking for a property in the City area.PositiveResponsiveness, Quality, Professionalism
Dear Chris, Thank you for taking the time in providing such lovely comments about Henry in our City office. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
5/5
GoogleHenry is very professional and responsive. he always offers personalized and flexible time and advices.
Dear Eve, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we hope to be able to assist you again in the future. Kind regards Evie Fisher Customer Relations Team
5/5
GoogleMo, Nick and Mark have guided me expertly through the steps of renting out my property. Friendly, attentive and answered any and all of my questions. Highly recommend.
Dear Nicholas, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotHappy all round!
Myra at Dexters has handled the management of our two flats for over 15 years, has been responsive, professional, easy to work with and found solutions to problems easily. There have been no complaints from tenants either . Happy all round.
Dear Madhvi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
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Yes. Dexters won Platinum in The Trusted Agent 2026 awards.
