Trusted Agent profile · London

Dexters London reviews

★★★★★ Excellent

806 reviews across 2 platforms

164 King Street, London, W6 0QU

Part of Dexters, see every office.

Dexters's office in London, at 164 King Street, is rated 4.9 out of 5 across 806 reviews on two platforms, including 805 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards.

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4.9 / 5

805

Reviews on Google

This office

The Trusted Agent logo

5.0 / 5

1

Reviews on The Trusted Agent

This office

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Awards

The Trusted Agent 2026 results for Dexters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

I would highly recommend the Dexters Sales team we worked with (Oliver, Hannah and Sian) to anyone selling a property in Hammersmith. They are experts who know their market really well. The team did a brilliant job for us. The whole process was super smooth and quick, and the team provided excellent customer service from start to finish.

Johanna · 23 January 2024

Agent replied · 21 June 2024

Dear Johanna, We strive to offer a 5* service to our clients and customers and we are delighted that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with the Hammersmith team. Please do not hesitate to contact us again. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Hannah has been brilliant to deal with. Always available and kept us informed every step of the way. Wouldn't hesitate to work with her and the team again.

P · 30 July 2022

Agent replied · 30 July 2023

Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. So glad Hannah could be so helpful. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Working with Dexters was a really good experience! Their expertise and dedication made the flat moving in and out process smooth and stress-free. From start to finish, they were attentive to our needs, responsive to my inquiries with skill and professionalism. I highly recommend “Manny” from Dexters to anyone looking for a reliable and trustworthy agent.

Mohamed · 22 February 2024

Agent replied · 21 June 2024

Dear Mohamed, We really appreciate you taking the time to leave such lovely comments about Manny. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Asma, Customer Relations Team

5/5

Google

Daniella esser was extremely helpful and professional with personal help I needed everytime I have come into the office. She was kind every time I came even if it was not for her estate agent service. If I so require help in finding a house I will only come here. A big Big thank you and Paul who shred my documents.

Eva · 29 October 2023

Agent replied · 21 June 2024

Dear Eva, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Daniella, and do not hesitate to contact us again. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Alice Wolstenholme was the women who helped me and my wife as we looked for our new flat. She was so professional and went above & beyond to ensure we was happy. Brilliant service.

Elliot · 30 July 2021

Agent replied

Dear Elliot, Thank you for your great review regarding our Hammersmith office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team

5/5

Google

Avni and Sian at Dexters Hammersmith dealt with my house purchase on behalf of the seller. They did a fantastic job of acting as a go-between for the seller and I, and managed to successfully see the deal to completion, despite me not always being the easiest of customers! I'm happy for their work, as I've ended up with a great property!

Ben · 16 September 2023

Agent replied · 30 September 2023

Dear Ben, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

We used Dexters Hammersmith James Cox as sole agent and found them to be extremely helpful, pro-active and on the ball. I would like to also thank Carla, Rudy and Monica for all their hard work with viewings and finding the right prospective buyers. A very good team of people and I would not hesitate to recommend them if you are looking for an enthusiastic and knowledgeable local estate agent. Thank you

Mandie · 31 July 2019

5/5

Google

My personal experience with Dexters Hammersmith has been a very positive one. They provided helpful advice in terms of maximising the value of the property, as well as adding value in terms of pricing the property correctly for the market.

Mark · 29 July 2019

Agent replied

Dear Mark, We are delighted to read that our Hammersmith Office achieved our aim of delivering a five star service. Thank you for taking the time to leave your review. We wish you all the best for the future. Kind regards, Sam Farnan Customer Relations Team

5/5

Google

We used Dexters Hammersmith James Cox as sole agent and found them to be extremely helpful, pro-active and on the ball. I would like to also thank Carla, Rudy and Monica for all their hard work with viewings and finding the right prospective buyers. A very good team of people and I would not hesitate to recommend them if you are looking for an enthusiastic and knowledgeable local estate agent. Thank you

Mandie · 29 July 2019

5/5

Google

Thanks Hannah for being patient and always helpful when needed. Its great to deal with an agent who is not very pushy and understand your priority.

Racem · 30 July 2022

Agent replied · 30 July 2023

Dear Racem, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Hammersmith office. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Bella was helping me find a 2 bed in the Hammersmith area and was extremely helpful throughout the process and very accessible. Would definitely recommend :)

Josh · 30 July 2022

Agent replied · 30 July 2023

Dear Josh, thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards Asma Chughtai Customer Relations Team

5/5

Google

Many thanks to Dale from the Hammersmith Agency. The agent was kind, effective and reliable when we had to proceed the "hard" steps of the contractualisation. He is a talented agent that other agencies could be looking for !

A · 4 October 2019

Agent replied

I am writing to say thank you for your kind comments about the service you received from our Hammersmith Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Google

We are very lucky to use the services of Dexters Hammersmith to let out our flat. At the time when the letting market was described as "sluggish" and we were advised by three other agents to reduce the asking rent to stimulate some interest Dexters managed to find us suitable tenants who were not only prepared to accept our asking rent but also to move in as soon as the previous tenants move out without a period of interruption. We were particularly impressed by the Branch Manager Christian who managed the transfer of tenancy efficiently, professionally and always in good time. He is also a super-communicator. We have no hesitation in recommending this agent for letting your property.PositiveResponsiveness, Professionalism

NADIA · 25 August 2021

Agent replied

Dear Nadia. Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards Evie Fisher Customer Relations Team

5/5

Google

Manny from the Dexters Hammersmith office was amazing - one of the best - if not THE best experience I have had to date with an agent. She was kind, very responsive and really took her time showing me around and giving me ideas on how to make the property work for my sister and I. Unfortunately, the landlord took a few days to decide and we were in a rush so once they came back with a yes we had already found another property in Fulham. But it was such a great experience with Manny that I had to post this review. Thank you so much for all your help! :)PositiveResponsiveness, Quality, Professionalism, Value

Fatima · 25 August 2021

Agent replied · 24 August 2024

Dear Faye, It’s great to hear that you have had a brilliant experience with our Hammersmith office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Evie Fisher Customer Relations Team

5/5

Google

Great agency, Daniella was kind and efficient which helped me find a property quickly

Victoria · 22 August 2023

Agent replied · 30 September 2023

Dear Victoria, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

The property agent is nice and very helpful

Harry · 13 November 2025

Agent replied · 13 April 2026

Dear Harry, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma

5/5

Google

Joao Pires and his colleagues certainly set the bar high given my personal circumstances as they were able to find me a property to my standards within 4 days. The team were super professional, efficient and overall amazing! Highly recommended

L · 28 October 2024

Agent replied · 11 November 2024

Thank you for your kind comments regarding John and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma

5/5

Google

Daniella was super helpful with my search and always kept me updated and in the loop with everything. Thank you so much for your professionalism!

Elliot · 30 July 2022

Agent replied · 30 July 2023

Dear Elliot, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team

5/5

Google

Dexters and the letting team have gone above and beyond in supporting me as a landlord (especially when a leak occurred in the flat). I lived abroad for 3 years and they handled the flat amazingly. They were in coordination with the building management company as well as the tenants and kept me posted as the problem got sorted. They also supported the tenants amazingly in what was best for them all along. The team has been outstandingly responsive and supportive. Sarah and Sasha have been the best, thank you so much to you both and to the team. Definitely recommending Dexters if you want to rent your flat and have a team taking care of it all.

Barbara · 26 June 2021

Agent replied

Dear Barbara we are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards Evie Fisher Customer Relations Team

1/5

Google

Having been tenants of Dexter's for 3.5 years, since leaving the property we have received zero correspondence from the property management team regarding the return of our deposit. It has been 5 weeks since the inventory check-out took place and despite numerous chasing we have not even been given the courtesy of a response. Lack of care and any kind of customer service seems to go completely out the window once you have moved out despite thousands of pounds of our money being held in a deposit scheme which we cannot get back because they simply won't respond. We will not ever be using them in the future.NegativeResponsiveness, Quality, Professionalism

Philippa · 22 June 2021

Agent replied · 21 June 2024

Dear Philippa, I understand that our Property Management team have been working with you regarding your rental through our West Kensington office. I do hope that this has now been resolved but if you have any further issues, please do not hesitate to contact us. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

I have been working with Dexters Hammersmith for multiple months now. My direct agent has been Carla. She is not only the sweetest out there but also very professional. She genuinely cares for you as a client, shows patience and spends time showing flats as many times as you may need, which is so important in making a big decision like buying a home, especially if it’s your first. It is not a process that needs rushing and she showed understanding every time I had to change my mind about a flat I viewed. I have dealt with many agents across different agencies. No one to date has been as understanding, patient and kind as she has been. Typically unprofessional agents will make sure you feel as if you are wasting their time and they end up being less and less responsive or just blatantly rude in their communication style. Carla builds relationships and maintains those relationships whether you buy a home today or a year down the line. I lost count of the times I ran into her on the street, where we converse like friends for many years. You trust her and genuinely want to work with her. That’s all you need! If and when I fortunately buy a home working with her, Carla will be at that house warming party, quite possibly having a much deserved drink and shouting “finally”! :-) She is the kind of awesome agent you would want to work with wherever she goes!PositiveResponsiveness, Quality, Professionalism

Atilla · 22 June 2021

Agent replied · 21 June 2024

Dear Atilla, Wow what fantastic feedback! Thank you for your kind comments about the service you received from Carla and our Hammersmith office. We really appreciate you taking the time to post this review as feedback is very important to us especially when we receive outstanding comments like this. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Evie Fisher Customer Relations Team

5/5

Google

I have been actively involved with Dexters Hammersmith for the past nine months. My main contacts were initially Carla and subsequently Charlotte. Other Google reviews on this site, including that of Ms Natalya Kantovich whose apartment I purchased, talk about their staff's high professionalism, extremely efficient, friendly and responsive service. I totally agree with all of those comments. However, what made the real difference was that my wife and I were made to feel very special and valued customers. Other agents we dealt with during this period often didn't come close to attaining the first set of comments and none of them even attempted to make us feel valued and special. During the last three months Charlotte and I traded 222 emails and we met several times. I was particularly impressed with her non stop energy, self motivation and excellent communication skills. Nothing was ever a trouble to her and she was constantly pressing everyone involved, including me, to help complete the purchase. It was a great pleasure for us to deal with Dexters Hammersmith and we have no hesitation is giving the team our highest recommendations. We wish them every success in the future. We will miss them.PositiveResponsiveness, Quality, Professionalism

Trevor · 22 June 2021

Agent replied · 21 June 2024

Dear Trevor, We are delighted to read your lovely comments in relation to our Hammersmith office and in particular Charlotte and Carla. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. I will make sure to pass your comments on to the team. Many thanks again. Kind Regards Evie Fisher Customer Relations Team

5/5

Google

Manny from the Dexters Hammersmith office was amazing - one of the best - if not THE best experience I have had to date with an agent. She was kind, very responsive and really took her time showing me around and giving me ideas on how to make the property work for my sister and I. Unfortunately, the landlord took a few days to decide and we were in a rush so once they came back with a yes we had already found another property in Fulham. But it was such a great experience with Manny that I had to post this review. Thank you so much for all your help! :)PositiveResponsiveness, Quality, Professionalism, Value

Fatima · 22 June 2021

Agent replied · 21 June 2024

Dear Faye, It’s great to hear that you have had a brilliant experience with our Hammersmith office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards Evie Fisher Customer Relations Team

5/5

Google

Great service. Special thanks to Asad for being proactive and helping me finalise everything from start to finish.

Shivangi · 1 April 2023

Agent replied · 30 July 2023

Dear Shivangi, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team

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Questions about Dexters London

Has Dexters won any awards?

Yes. In The Trusted Agent 2026 awards: Dexters, London won Platinum.

Want a trusted local agent to help?

Tell us what you need and we'll put you in touch. Dexters hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

What do you need help with?

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