Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThese guys have been a great help in guiding me through renting my first property by myself! Kristel continues to be a great help answering all of my questions for me and going beyond and finding out more details about the property and bill cost etc. lovely letting agent and made what can be a scary process a lot more manageable.
Kirsty · 29 July 2019
Agent replied
Dear Kirsty, We are really pleased to read your positive review regarding the service from our Earls Court Office. We value feedback from our customers and thank you for taking the time to post this. We wish you the very best for the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleHad an amazing experience with Ella Simpson. She was extremely effective and quick as well as a pleasure do deal with! Would definitely recommend her to anyone looking for a flat.
Maria · 10 December 2023
Agent replied · 24 March 2024
Dear Maria, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
Google(Translated by Google) Uncomfortable with landlords who want to pay full rent + notice period after recurrent problems with pests that have done nothing. You can not live in rats.
(Original)
Obehagligt med hyresvärdar som vill att man ska betala full hyra + uppsägningstid efter återkommande problem med skadedjur som inget gjort någonting åt. Det går inte att leva bland råttor.
Mohamed · 14 April 2019
Agent replied
Dear Mohamed, I am very concerned to read your review and we would value the opportunity to discuss this with you. As we are unable to locate you on our database to verify your review and if you are a customer of ours, I would appreciate it if you could contact me at customerrelations@dexters.co.uk I would like to look into this matter on your behalf. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleFrankey from Dexters provided exceptional service during my flat search in Earls Court. Her professionalism, friendliness, and dedication made the entire process smooth and enjoyable. Highly recommend!
Desiré · 23 February 2024
Agent replied · 24 March 2024
Dear Desire, Thank you for leaving a Google review for Frankey in our Earls Court office. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleDexters is always professional, reliable and efficient. Kristel Lehtla helped me to find a nice flat around earth court station yesterday. She is very patient and professional to introduce each flat to me. Most importantly, she is extremely efficient to deal with my rent. From arranging the viewing to confirming the flat, it only cost me about 3 hours.
Jiankang · 29 July 2019
Agent replied
Dear Jiankang, We greatly appreciate you putting aside the time to submit a review about our Earls Court Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleJasna was very helpful, responsive and friendly
Layal · 25 November 2020
Agent replied
Dear Layal, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleVery kind and helpful in general. It's really hard to find a 4 bedrooms apartment within affordable price range but they really managed to help me find some. Hopefully I could find the right one soon.
Andy126 · 31 May 2023
Agent replied · 30 July 2023
Dear Andy126, Thank you for leaving a wonderful 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleUnder these very challenging times the Earls Court letting team headed by Richard Hibbert have successfully secured a new tenancy. Throughout the re-letting process Richard has conducted himself with the utmost professionalism going above and beyond at times to ensure our property was let. An agency I can wholeheartedly recommend.PositiveResponsiveness, Professionalism
Stuart · 22 June 2021
Agent replied · 21 June 2024
Dear Stuart, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleJoseph, was a pleasure to work with. He is fast, responsive and a amazing estate agent
Julien · 26 July 2024
Agent replied · 23 August 2024
Dear Julian, Thank you for your kind comments regarding Joseph and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma, Customer Relations Team
★★★★★ 5/5
GoogleWe had a pleasant experience dealing with Ella while searching the property market. She is professional with excellent communication skills and attention to details.
Community · 23 February 2024
Agent replied · 24 March 2024
We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team.
★★★★★ 5/5
GoogleElla at Dexters was so professional with me and family. We love the service and why she about conducting her self. Keeping all our needs in mind. I would highly recommend speaking to her. 5 stars from me differently
Waseem · 2 December 2022
Agent replied · 30 July 2023
Dear Waseem, Thank you for your kind comments regarding Ella and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleWe are overseas landlords and Richard and Harry couldn’t be more helpful as we had difficulties with the previous tenant (from another agent). They got us new tenants and assisted in refurbishment. Very happy now to be back in Dexters hands!!
Rinruthai · 3 September 2022
Agent replied · 30 July 2023
Dear Rinruthai, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Earls Court office will be thrilled to read this. We hope that we can assist you in the future. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleI had a wonderful experience with the Earl's Court Dexters branch, in particular with the wonderful lettings agent Christopher Machado. He was professional, friendly, and a pleasure to deal with. I would recommend him for anyone who is interested in looking for a property in the Earl's Court area.
Faris · 1 July 2021
Agent replied
Dear Faris, Thank you for your review, and mentioning your experience with Christopher in our Earls Court office. We strive in offering the best service and we look forward to seeing you again in one of our offices. Kind Regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleThe whole experience was made so much easier thanks to Lisa - she was so helpful and efficient. Nothing was too much of an issue and she really went above and beyond for us. Highly recommend working with Dexters
Georgina · 29 July 2019
★★★★★ 5/5
GoogleKristell is really approachable and enthusiastic
Lotus · 29 July 2019
Agent replied
Dear Lotus, Having read your review, we would like thank you for your feedback about our Earls Court Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleFirst of all searching for a flat in the middle of a pandemic was always going to come with its difficulties, however I’m thankful for how well organised and professional my experience here was. Big thank you also to Jasna who was both well informed and friendly.PositiveProfessionalism
Johnny · 22 June 2021
Agent replied · 21 June 2024
Dear Johnny, We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time and trouble to provide us with such positive feedback. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleNatasha really took time to understand my situation - her personal touch and tenacity is impressive. This, coupled with her valuable insights and understanding of the housing market got me my dream home! Thank you for all your help - Couldn’t recommend you more!PositiveResponsiveness, Quality, Professionalism, Value
Rhys · 22 June 2021
Agent replied · 21 June 2024
Dear Rhys, Thank you so much for leaving a great review. We really appreciate you taking the time to post this and will pass on to the team. Kind regards, Evie Fisher Customer Relations Team
★★★★★ 5/5
GoogleI’m new to the UK and I got all the help that I needed from them! Sofia helped me all through the process and helped me find a beautiful apartment. She was really helpful and professional in helping me secure this apartment. I’m really grateful for all the help I received from them!
Agus · 4 October 2019
Agent replied
Dear Agus, We greatly appreciate you putting aside the time to submit a review about our Earls Court Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleCan’t express enough gratitude to Ella for helping my partner and I find a property in less than 24 hours. She was incredibly professional, helpful and knowledgeable. We can’t wait to move in!
Harry · 1 April 2023
Agent replied · 30 July 2023
Dear Harry, Thank you for your kind comments regarding Ella and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 1/5
GoogleCan’t unfortunately recommend this place! The staff was very rude and didn’t help us at all. We always felt really uncomfortable every time we met any of the staffmembers in the hallway. The rooms weren’t worth the money as well.
Do yourself a favor and keep on looking for another place to stay
Alexandra · 29 July 2019
Agent replied
Dear Alexandra, I am concerned to read your review regarding our Earls Court Office. As i am unable to locate you on our database, I would ask that you write to me at customerrelations@dexters.co.uk with more details of the areas you are unhappy with, and i will look into this matter on your behalf. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleMelaria is efficient
Golden · 8 May 2020
Agent replied
Dear Golden, Thanks for the great five star review, I am pleased to hear you have received a great service from us and will feed this back to our teams. Kind regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleWe were so pleased with our experience with Ella Simpson. She was responsive and pleasant to work with, and I'd highly recommend her!
Jennifer · 10 December 2023
Agent replied · 31 December 2023
Dear Jennifer, Thank you for leaving a 5 star Google review. Kind regards, Asma Chughtai, Customer Relations Team
★★★★★ 5/5
GoogleA great team providing excellent marketing and services for landlords. Recommend them and will use them again for sure.
Manu · 23 February 2024
Agent replied · 24 March 2024
Dear Manu, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Asma, Customer Relations Team.
★★★★★ 5/5
GoogleAmazing experience with Ella, she helped me find an amazing 2 bedroom house in Earl’s Court for a great price!
Frankie · 24 January 2024
Agent replied · 24 March 2024
Dear Frankie, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Ella, and hope we can help again in the future. Kind regards, Asma, Customer Relations Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
