Dendrow reviews

★★★★★ 1/5

Google

Worst estate agent in West London. They couldn't give a monkeys about their tenants. Incredibly deceptive in their correspondence. Carried out renovation on our property for the duration of our tenancy, without informing us beforehand and claiming it was 'emergency work' (it was re-pointing, planned in advance) We experienced noise, residue and bricks falling from scaffolding in front of our front door! We even had a builders drilling and scraping at 7am on Sunday mornings, which Peter Wilkinson (the owner of Dendrow) personally approved.

George · 29 July 2019

★★★★★ 1/5

Google

Please note that Dendrow has also sent us legal threats due to the review that has been posted as they are not happy with negative reviews published, which shows their aggressive nature. Absolutely shocking service. We were promised a move in date of 14th December and were told today (12th December) that we would not be moving in due to the landlord changing their decision and wanting 12 months rent upfront. Our holding deposit was never used to take the property off the market and the estate agent who let us the property has actually been relieved of their duties or as Dendrow put 'left by mutual consent'. One of the tenants who I was going to move in with has had serious family issues in the last 3 days and has actually been left homeless as a result of Dendrow's lack of due diligence. Dendrow may have used us as a bargaining chip to offer the property to someone else and never actually take it off the market, the estate agent who worked for them being 'sacked' is a reflection of the lack of transparency this company shows towards everyone. I will be escalating the matter further and request for any compensation, all correspondence from them we have in writing that the move in is ready but in fact it was never ready, the estate agent just wanted their commission and clearly promised things that weren't possible, hence they were relieved of their duties. The other tenants will be putting up reviews including blurred out pictures of all the correspondence done by the representative and we will not be reveal their name due to respect and data protection. This company has put has in a terrible position and has shown no remorse for their actions, submitting threats for leaving an opinionated piece is just 1 of many examples of bad service.

Kash · 29 July 2019

★★★★★ 5/5

Google

I have always rented my flat privately this time hadn't managed to get suitable tenants with Gumtree. Dendrow offered one of the lowest commissions and I was impressed with how quickly they got it marketed. Great photos seemed to make a difference, Patricia worked tirelessly with the viewings and we got suitable tenants in within a couple of weeks. Having the lease drawn up and signed electronically made things simple and Barbara dealt with the admin side of things efficiently. Everyone at the firm was nice to deal with, happy to recommend.

Chris · 29 July 2019

★★★★★ 1/5

Google

If you want any PRIVACY or RESPECT, this is NOT the agency you would choose! This morning the manager Saam Forouhar with his clients just broke into our flat without letting us knew. Can you imagine when you are in bed while someone just opened your bedroom door?! Not to mention when we got this flat one year ago, we had to install every of our tables by ourselves! Yes, piece by piece! No lock or keys to each room. No privacy. Plus, we found the dishwasher, washing machine, and dryer were too disgusting to use. But we decided to clean them by ourselves. And the oven is not useable as well. Yes, for one whole year we have been reporting these issues but none of these fixed.

Lei · 19 May 2019

★★★★★ 5/5

Facebook

We really appreciate Dendrow's efforts in helping to secure us a tenant. We alone would not have found tenant's at a good/fair rate for the flat. I don't normally like dealing with estate agents but in this case Amar, Zead and Tiana at Dendrow have achieved what many other agencies including the larger, well known ones have not been able to, and in only a couple of couple of viewings as well. In our view this is genuinely impressive. They are all really decent, nice people too and seem to work collaboratively as a team rather than competitively as individuals looking for a commission which is really nice to experience and restored my faith in estate agents. Thank you.

Deepy · 17 March 2018

★★★★★ 5/5

View Agents

Impressive - added real value

We really appreciate Dendrow's efforts in helping to secure us a tenant. We alone would not have found tenant's at a good/fair rate for the flat. I don't normally like dealing with estate agents but in this case Amar, Zead and Tiana at Dendrow have achieved what many other agencies including the larger, well known ones have not been able to, and in only a couple of couple of viewings as well. In our view this is genuinely impressive. They are all really decent, nice people too and seem to work collaboratively as a team rather than competitively as individuals looking for a commission which is really nice to experience and restored my faith in estate agents. Thank you.

Deepy · 17 March 2018

★★★★★ 1/5

View Agents

Problems never get resolved!

The flat which houses me and 4 other tenants have been staying in is in terrible condition. We were promised repairs to the flat before we signed our contracts nearly 3 months ago and in flat is still in the same way. We get contractors coming in to the flat on numerous ocassions that do nothing to the flat leave and then we get told it will be another few weeks until they can come and do the same thing. Floor boards broken so parts of the floor is uneven, carpets are odd and not been replaced for years it seems and to top it all off we have holes in the kitchen and one of the bedrooms where mice have be coming into flat. Staff are very polite and try to be helpful but I wont be using Dendrow again. This experience has been dreadful.

Chun · 20 November 2017

★★★★★ 5/5

Google

Everything went smoothly and communication was easy. They were always very quick and polite to reply. Both the checking in, tenancy, and checking out went great.

Gatto · 29 July 2019

★★★★★ 5/5

Google

Used this agent for over a year. Zead is a very professional, and nice person. Will definitely use them again. ??

XL · 29 July 2019

★★★★★ 1/5

Google

Flying to London for a house visit and they just cancelled the appointment a few hours before the visit without a proper reason. Communication with them was horrible. They put you on a mailing list which I never subscribed too and can’t get rid of it or unsubscribe. Don’t trust these guys at all and still trying to remove my info from their system.

No · 29 July 2019

★★★★★ 1/5

Google

Just two words to describe this estate agency (sadly I cannot say staff names): UNPROFESSIONAL AND UNRELIABLE, 100% avoid them, you will never move anywhere with them!

Helen · 29 July 2019

★★★★★ 5/5

Google

Matt is wonderfully helpful and knowledgeable about the market across London

Luke · 29 July 2019

★★★★★ 1/5

Google

Extremely unprofessional company. Repeatedly changed the asking price of a rental property and then pulled out of a deal after we had paid a deposit (which we are still waiting to get back) just a week before we were due to move in. The agents we dealt with were either incompetent or very rude. Avoid.

Katy · 29 July 2019

★★★★★ 5/5

Google

The property manager was helpful when my washing machine broke down in the second year and the contractors came to my flat quickly.

Ilene · 29 July 2019

★★★★★ 1/5

Google

When people make mistakes, at the end of the day it is their own fault. My mistake was to ever contact this company.

Fajzat · 29 July 2019

★★★★★ 5/5

Google

Dendrow International valued my property at 7 o clock in the morning, meaning I didn’t have to take any time off work, In fact they actually volunteered to come at this time. With an agent that is prepared to go the extra mile I wanted them working for me and they did very successfully

Judith · 4 September 2019

★★★★★ 5/5

Google

Great service and communication throughout my move. Checked in with me afterwards to ensure I had settled in. Top team!!!

Luke · 29 July 2019

★★★★★ 5/5

Google

Great service! When you have to fix something in the mansion the company answer and sort out everything very quickly! Always very friendly and polite! I live in the mansion for more than 2 years and I can guarantee it's hard to find an estate agency like this in London! :) Barbara

Barbara · 29 July 2019

★★★★★ 4/5

Google

Dendrow are a good company and did their best to help us with our property search. The consultant that showed me the property was friendly, listened and showed us a lot of flats (although some were unsuitable). Eventually we found the right flat and are now settled in. Thank you

Darren · 29 July 2019

★★★★★ 1/5

Google

Dendrow withheld our tenancy agreement for two weeks after accepting our offer, paying holding deposit and passing reference checks in order to give the landlord time to look for more tenants. We were left with nothing and no time to look for a new place.

Juli · 29 July 2019

★★★★★ 1/5

Google

Dendrow withheld our tenancy agreement for two weeks after accepting our offer, paying holding deposit and passing reference checks in order to give the landlord time to look for more tenants. We were left with nothing and no time to look for a new place.

Julian · 17 September 2017

★★★★★ 5/5

Google

Very flexible and pleasant family-ran agency to deal with.

Miia · 29 July 2019

★★★★★ 1/5

Google

Unprofessional, unreliable, and dishonest. It's the worst agent I've ever encountered in London!

J · 11 December 2014

★★★★★ 1/5

Google

Didn't turn up to the viewing because they 'got the dates mixed up.' I live 2 hours out of London and had gone a long way out of my way to view the property after work. Waste of time. Avoid.

Kate · 29 July 2019