Daniels Estate Agents reviews

★★★★★ 1/5

Google

We are extremely disappointed with the service we received from Daniels Estate Company, particularly Mason Beaumont and Hydar Alhakim. From the very beginning, we felt that the process was not transparent. We sent numerous emails and left several messages requesting a call back, but our attempts to communicate were repeatedly ignored. As a result, we lost a significant amount of money, and the buyer of our house also suffered financial loss. This experience has been extremely frustrating and disappointing. Based on our experience, we would **not use Daniels Estate Company again**, and we would **not recommend them to anyone**. We expected a professional, transparent and responsive service, but unfortunately that was not our experience.

Sharad · 15 August 2026

★★★★★ 1/5

Google

Leaving this review in the hope that a “manager” or someone who cares about the reputation of the company monitors them. We have been renting a property through Daniel’s for 2 years now, the flat has now been sold and we’ve been given limited time to find somewhere else to live. We were promised support from Emma Jackson / the lettings team several months ago. Despite repeated calls, emails, and assurances, no properties or viewings have been offered. We have only until just before Christmas to secure a new home, and the lack of progress is putting us at real risk of being left without accommodation. As tenants, we have been cooperative and accommodating throughout, even while living with ongoing issues in the current property (damp, mould, leaks, frozen walls, broken doors, and a prolonged period (almost 5 months) without a working washing machine, that we ended up having offer to pay for until something was done. In spite of this, we’ve remained patient and have avoided escalating complaints, relying on the property managers repeated empty promises to assist us in moving to a more suitable property. The news of the house sale came at a particularly bad time suffering a family bereavement, we tried to explain this to Mason and that we’d really appreciate no viewings over the weekend we were travelling to the funeral, but no considerations were given, and instead, we had to leave keys out all weekend, monitoring security cameras, and no one turned up. We were then told we had someone coming to do a property check, but again, they didn’t turn up, and we called around several offices, being sent in circles and they said there was no record of this check, and we shouldn’t let anyone in the house. Then to have a plain clothed person turn up with no ID a few hours later obviously made us very uneasy. All of this stress at a time where we should’ve been given some privacy to grieve. Mason was incredibly rude upon breaking one of our keys in the garden lock, no apology, just very defensive and blaming myself for having an already bent key (it wasn’t). This was ours problem to fix and replace. After several house viewings prior to the sale, the house has been left unlocked & open and locks have been broken. We respond promptly whenever something is required from us, and we now ask for the same level of care and attention from your side.

Charli · 18 October 2025

★★★★★ 5/5

Facebook

5 Stars - Above and Beyond! I’d like to leave a huge thank you to Daniels Estate Agents, especially to Kai Castles. He truly went above and beyond to help us secure our property. Kai was super quick to arrange viewings and, when things got slow, he was relentless, chasing up lawyers, pushing things through, and making sure everything happened on time. Not only does Kai resemble Cillian Murphy, but he also gets things done as if “by order of the Peaky Blinders!” The whole Daniels team was lovely, always returned my calls, answered every question, and even helped us save on costs. Thank you so much Kai, and thanks to everyone at Daniels!

Gergő · 27 June 2025

★★★★★ 5/5

Google

A great professional estate agent. They are the by far the best modern and old fashions agency: a highly modern technology experiences (comms, services and interactions) and good old fashion in-person friendly staff knowing their profession well. Daryl and Jacey were very pleasant to deal with. Highly recommend for NW london areas

A.K · 13 April 2025

★★★★★ 1/5

Google

Terrible experience… Mason was appointed as the agent, not one update received directly only received by chasing Daniels/Mason… Sent prospective purchasers to the house and didn’t show for the viewing leaving the homeowner to carry out the viewing and show them around. From a personal experience Daniels showed no interest in trying to sell the property which was very disappointing.

Jason · 23 June 2024

★★★★★ 1/5

Facebook

Had multiple issues renting with the Neasden branch. Rude staff, had to repeatedly chase maintenance issues such as the roof leaking,.exposed pipes, rotting floor boards and what I suspect was my toilet leaking waste into the floor which were never resolved, fobbed off with excuses saying I emailed the wrong email address, in reply to my email to that exact address. Had to chase my deposit through the Tenants Deposit Scheme as our deposit was protected by this. Was told it would take a month or more to get back, it has to be returned in 10 days or under, under the scheme. Thanks to the scheme I managed to get it back within a few days after I requested it, staff were very rude when I called up to speak about it and was spoken to in a very poor manner. After we put in our notice, we had issues with viewings, they didn't have a spare set of keys for our property meaning we always had to be present which doesn't work well when you work full time, and also are trying to sort everything out for moving house. This also would have been a big issue in an emergency if we had not been home. There was also a big issue with turning up after the agreed viewing for 1 person only at a specific time, the agent came back 10 minutes later with another viewing which we weren't notified for. Had multiple issues with downstairs residents, to the point the neighbours were complaining to the council and nothing was ever resolved despite being told several times they would be evicted any more incidents were to occur. At no point did we ever receive an inventory, check in inspection, check out inventory. I made a complaint when I handed my keys through a letter, I also emailed, left a voicemail and verbal compliant and surprisingly I never heard back from anyone at all. Overall was an absolute horrendous experience and I would never rent from Daniel's ever again.

Vanessa · 21 January 2018

★★★★★ 1/5

Google

Daniels in Neasden is the most unprofessional estate agent in London that I have experienced.. they are biggest lier and rude. we try to buy house from them, we put an offer and they accepted and they convinced us that the deal will go through as we expected. We spent money for the search and mortgage after that we /our solicitor and mortgage adviser tried to chase them but they always said they will come back to us which they never did. we waited about 3 months and just had to give up. can't these people just be honest with us? can't they just tell us the truth? They don't know how to deal with their clients, they are very unprofessional people. Never ever go to Daniels especially the Neasden one. I'm so glad that we didn't offer them to sale our flat....

Pawan · 30 July 2016

★★★★★ 5/5

Google

Very good letting agency. We’ve been in this agency for 5 years, no problem encounter, they help us in our problem in our flat, especially Caitlin she us superb! Very easy to reach. I would recommend the Daniel’s Lettings Agency.

Rona · 13 April 2024

★★★★★ 5/5

Facebook

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Philip · 19 July 2023

★★★★★ 1/5

Google

They asked me what time Between 3.30pm and 5.30pm I would be available for a viewing. Booked 3.30pm and got the booking confirmation through a message. Got there and met a painter who told me he thinks would not be possible to view it today as the paint on the deck is fresh. Also the agency did not announce him anything as he should have not painted the deck that day. Call agency, no answer. Imagine needing them during the tenancy… “call agency, no answer”. Very unprofessional to waste possible tenants’ time because of lack of organization.

Adrian · 23 June 2024

★★★★★ 5/5

Google

Five star rating for the whole of Daniel's team for their professionality and helpfulness. It has been a breeze working them from start to finish. Josef, Chris and Jacey have been very instrumental in finalizing our deal with the wonderful Landlord who even welcomed us with a bouquet of flowers. We couldn't be happier. Cheers!!!

Reginaldo · 13 April 2025

★★★★★ 1/5

Google

Horrible experience with Daniels Estate Agents.Unorganised and very rude staff. The management of Neasden is ridiculous. I suggest you not to rent properties from them!!! They are insulting and disrespectful towards tenanats for reporting problems in the property. Why would you call me lazy for not taking measurements in the property?That's very unprofessional. WORST LETTING AGENCY IN LONDONNegativeResponsiveness, Quality, Professionalism, Value

Zilvinas · 28 August 2020

★★★★★ 5/5

Facebook

Great Agency, great people. I just signed a contract with them for a studio flat and couldn't be happier! Everything was done very quickly and smoothly, the agents are really helpful and available, the property is kept in amazing conditions. They walk you through every step explaining everything you need to know, no wonder they won the award as best estate agency again ;)

Davide · 9 May 2017

★★★★★ 5/5

Google

Really great company! I communicated very well with Emma and her team! They were really supportive when I had to move after three years of being with them. I'll be forever grateful. Cricklewood Debbie Cedar Road

Ophelia · 5 March 2025

★★★★★ 5/5

Facebook

Recently sold my house through the Kensal Rise office and from the first contact was given lots of information, they priced my house well and achieved more than most other companies said I would. Dealt with Tony who made sure I received feedback and communication all the way through. Will definitely recommend to friends and family. Thanks for everything

Alan · 20 May 2017

★★★★★ 5/5

Google

I have no hesitation in recommending Daniels for finding a suitable tenants. Chris Gair gave me all the details of the service Daniels supply and kept me well informed with on going progress . Jacey Blake supplied all the documents needed for the admin and contracts and Daniels soon found a satisfactory tenant

Peter · 1 November 2024

★★★★★ 5/5

Google

I had the pleasure of renting a property managed by Sylwia and Emma, and I can't speak highly enough of their support throughout my tenancy. They were incredibly responsive, handling every issue that arose with efficiency and professionalism. Sylwia and Emma’s dedication to making my stay comfortable truly made a difference, they were always quick to respond and found solutions promptly whenever needed. Their excellent service and support helped me feel at home, and I would happily recommend them to anyone seeking a smooth and positive rental experience!

W · 1 December 2024

★★★★★ 5/5

Google

The experience we have had from the Neasden office in our search for a property has be phenomenal. All the staff go above and beyond in making sure that they tended to our every concern / question. The office atmosphere is fantastic and all the staff and very friendly and responsive. I would most definitely recommend Daniels Neasden to my peers and friends! Thanks again for the great service! Caitlin, Louise, Emma, Mason, and Russell are some of the few amazing people at this branch, and I would recommend any of them at a heart beat!

Ali · 29 July 2022

★★★★★ 5/5

Google

Mason was very helpful during our purchase of a property. He stayed in touch and helped move the process along well. He also gave us access multiple times for surveyors, builders, architects etc. A great experience.PositiveResponsiveness, Quality, Professionalism

Zachary · 28 August 2021

★★★★★ 5/5

Google

Mason was very helpful during our purchase of a property. He stayed in touch and helped move the process along well. He also gave us access multiple times for surveyors, builders, architects etc. A great experience.

Zac · 29 October 2020

★★★★★ 1/5

Google

Do not rent any property of this agency !!! They do not return your deposit !!! The agency that holds the deposit withheld does not return your deposit. They do something with each other, because there was no reason to withhold our deposit and even so they withheld and did not return it. They simply did not accept service notes. They really use canine tactics to keep their deposit. I never recommend !!!NegativeResponsiveness, Quality, Professionalism, Value

Ana · 28 August 2021

★★★★★ 5/5

Google

Daryl from Daniel’s Estate Agents was an excellent agent. This was our first time renting privately having converted our house and he held our hand from the start to the finish, taking the time to visit when building works were in place to …

Michelle · 22 August 2025

★★★★★ 1/5

Google

Warning potential housebuyers against using Daniels Neasden Ln. Agent Reece told us that sellers are accepting our offer but adamantly refused to take the property off the market until our mortgage had been officially approved by the bank (first red flag). Scared of being gazumped and as instructed by the agent, we pushed the bank to expedite our approval and got a quick homebuyers survey carried out which cost us £750 to ensure everything went through smoothly. In the meantime the agent screwed up the survey as he 'misplaced the keys' and so had to rebook another date for the surveyor(second red flag). Subsequently got completely ghosted by the agent for a week as our solicitor had not yet received a memo of sale. Numerous calls by myself, solicitor and mortgage broker to the agent resulted in him finally informing us that "seller has backed out and no longer selling, no explanation". As suspected, this was a complete lie as we have close friends that live two doors down from the property who told us new buyers moved in to the property shortly after. I have no idea why we would be strung along like this and allowed to waste time and significant amounts of money, other than to pressure other sellers in a bidding war without telling us. AVOID AT ALL COSTS, unless you want to experience all the stereotypical traits of a cowboy estate agent.

Alex · 25 July 2020

★★★★★ 5/5

Google

Professional agents who are very helpful in getting things done. Managed to get myself an amazing flat. Process was fast and I always had the support from the agents at Daniels. Definitely recommend them.

Kacper · 29 July 2019