Trusted Agent profile · London
★★★★★
126 reviews across 2 platforms
Carlton Vale, London, NW6 5HH
Countryside Homes London West's office in London, at Carlton Vale, is rated 4.2 out of 5 across 126 reviews on two platforms, including 20 Google reviews rated 4.0.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotMarcus gave us an amazing time viewing…
Marcus gave us an amazing time viewing a property and he helped us with the questions as first time buyer.
Hi Joyce, We're happy to hear that the property viewing was amazing and that all of your questions were answered. Thank you for your positive feedback! Kind Regards, Sarah Countryside Homes
4/5
TrustpilotThis quick and efficient.
Hi Cor, We're happy to hear that you found our service quick and efficient. We appreciate your positive feedback! Kind Regards, Sarah Countryside Homes
5/5
TrustpilotA Seamless, Supportive Experience with Steve & Clare!
We’ve had such a fantastic experience with both Steve and Clare, they’ve been absolutely brilliant every step of the way. From our very first enquiry to reserving our new home, they’ve made the whole process smooth, stress-free and genuinely enjoyable. Nothing has ever felt like too much trouble, and their communication, honesty and kindness have made a real difference throughout. We feel in very safe hands and are so grateful for all their help so far, thank you both!
1/5
GooglePoor experience dealing with Dylan & Martin. Getting clear information about the move-out inventory and deposit took far too much chasing. Not the level of service I expected.
5/5
TrustpilotEasy and straightforward
Staff were friendly.
Hi Olatunji, Thank you for taking the time to leave us a review, we appreciate your feedback and are glad to hear you found our staff friendly. We will be sure to pass on your kind words to the team! Kind Regards, Sarah Countryside Homes
5/5
TrustpilotGood size of house
Good size of house, affordable price, very helpful and hard working sales man Alex and house features
Hi VIJAYARAGAVAN,KALIAPERUMAL, We're happy to hear that you found a good-sized house at an affordable price. We appreciate your recognition of our team's hard work and the house features. Kind Regards, Sarah Countryside Homes
1/5
TrustpilotI purchased a lovely flat at Fresh…
I purchased a lovely flat at Fresh Wharf Estate and initially had a very positive experience thanks to a responsive and proactive management company. Unfortunately, Countryside later switched the management to POD, and since then the standard of upkeep has significantly declined.
5/5
TrustpilotCountryside home is the very best 👌very…
Countryside home is the very best 👌very professional and a great developer
Hi Fayokemi, We're happy you had such a positive experience with our countryside homes. We appreciate your recognition of our professionalism. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotSo far very effective and efficient…
So far very effective and efficient friendly service
Hi Kelly , We're happy to hear that you had a friendly and efficient experience. Thank you for your positive feedback. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotVery Helpful Staff
Very Helpful Staff, courteous, polite and friendly.
Hi Alan, We are happy to hear that our staff was helpful, courteous, and friendly! We appreciate you taking the time to leave us this great feedback. Kind Regards, Sarah Countryside Homes
1/5
TrustpilotWe purchased a new build property last…
We purchased a new build property last May day. 2 The house was flooded because the shower trap in the en suite was not connected properly. The ceilings lights smoke alarms were all full of water. It took them months to do the job properly. They wanted to send a laborer I’m not a painter to patch you up. The back garden is like a Bog the soffit boards on the back of the house and not fitted to the brick properly and have a large gap. We have reported this for months and still not got any anyway the properties in Goshawk drive Maghull I’m not very good build to continuing to build new properties. I would seriously think twice before purchasing one of them as they have to sale is appalling did the cracks in the ceilings what is still ongoing being fixed they give you a two year warranty, which is not worth the paper it’s written on. We have wagons from 7 AM of the morning in and out covering the cars with just the driveway is a disgrace because of the mud coming off the road as you drive onto the path you carry in the mud into the house so if you’re thinking of buying it asked someone who lives there first
5/5
TrustpilotWe thought the lady who showed us round…
We thought the lady who showed us round was very helpful and informative
5/5
TrustpilotWe have a great experience
We have a great experience. Craig, the Sales Consultant, is very helpful and patient in answering our questions as first-time buyers.
Hi Josie, We're glad you enjoyed your experience. It's wonderful to know that our sales consultant was helpful and patient with you as first-time buyers. Thank you for your feedback. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotHas anyone moved into the homes in…
Has anyone moved into the homes in Sherford Plymouth and wants to leave an honest review for future buyers?
Hi sarah miller, We appreciate you seeking honest feedback. We encourage residents to share their experiences, as it's valuable for future buyers. Thank you. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotGreat experience with countryside
Great experience with countryside. My sales advisors were amazing - Imran and Mario. Seamless process and great communication. Thank you both once again.
Hi Reeya, We're happy you had such a positive experience. It's great to hear the process was seamless and the communication was effective. Thank you for your kind words! Kind Regards, Sarah Countryside Homes
3/5
TrustpilotThe information we received was not…
The information we received was not accurate. We were bit disappointed.
Hi Mrs Gurdish Sandhu, We regret that the information provided was inaccurate, and we are sorry for the disappointment. We'll review this to ensure better accuracy. Kind Regards, Sarah Countryside Homes
1/5
TrustpilotAppalling service, worst ever experience with a house builder
Countryside Homes have treated me appallingly from the start. We reserved a new build plot with them, then about a month later, despite our reservation, they put the plot in a buying scheme, which meant we could no longer buy it. We chose another plot and, 3 months later, without any kind of discussion or notification with/to me, they sold it to someone else. Again. So, twice in a row, we reserved a plot with them and they just sold it from under us. Over three months, I made multiple attempts to contact Countryside, to discuss our arrangements. They wanted me to reduce the price of our house, which I said I was open to, but then they continued to ignore me and not return calls or answer emails, so we had zero contact or discussion. I called their offices and was told they’d get back to me, but they didn’t. I sent emails and they were all ignored, from the local sales rep right up to their head of sales. They used an intermediary, ‘Move with Us’, and while they were more responsive to me, they never managed to persuade Countryside Homes to actually contact me.In short, Countryside Homes are extremely unprofessional and you cannot trust anything they say, in my experience. My advice would be to have nothing to do with them, there are a lot of their competitors who will treat you with some respect.
1/5
TrustpilotI would love nothing more than to be…
I would love nothing more than to be writing a positive review, but unfortunately our experience with Vistry/Countryside has been extremely disappointing.
5/5
TrustpilotSuch an aspirational
Such an aspirational brand, admired and followed for many years.
Hi Consumer, We appreciate your long-term support and are so glad to hear that you find our work aspirational and admirable. Thank you for your feedback! Kind Regards, Sarah Countryside Homes
5/5
TrustpilotVery professional
Very professional, and happy to help with so much knowledge.
Hi Gav henry, We appreciate your kind words! We are happy to hear that our expertise was helpful to you. Thank you for your positive feedback. Kind Regards, Sarah Countryside Homes
5/5
TrustpilotFantastic support from sales team (Nicole)
We are in the process of buying our first home with Countryside Homes, and Nicole (Base office, Harlow) has been incredibly helpful from day one. She is always friendly, approachable, and makes sure to find answers to all of our questions.
5/5
TrustpilotHave just reserved our new home online
Have just reserved our new home online. The process was explained very clearly and easy to do. This follows months of patience from the sales consultant Ceri, who we’ve been in contact with for months prior to getting to this point.
5/5
TrustpilotSo far so good with customer service
Hi Lynne Pettitt , We are happy to hear that you are having a positive experience with our customer service. Thanks for your feedback. Kind Regards, Sarah Countryside Homes
5/5
Googlethe work was very good
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
