Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPeter sorted out my enquiry very quickly
Rating only, no written review.
Jacqueline · 12 June 2024
Agent replied · 19 June 2024
Good morning Jacqueline,Good to hear Peter was able to assist you with your enquiry. Thank you for taking the time to give feedback on our web chat service. Kind regards, Emma
★★★★★ 5/5
TrustpilotI received quick and accurrate support
Rating only, no written review.
Asrag · 11 June 2024
Agent replied · 12 June 2024
Thank you very much asrag for the great review after your live chat with us - We do hope you will continue to use live chat if you have any future queries - Kind regards, Kate.
★★★★★ 5/5
TrustpilotVery quick response time
Rating only, no written review.
Chris · 7 June 2024
Agent replied · 12 June 2024
Good afternoon Chris and it's great to hear that your live chat went so well - Kind regards, Kate.
★★★★★ 5/5
Trustpilotjulia was very helpful
Rating only, no written review.
Lucy · 6 June 2024
Agent replied · 12 June 2024
Good afternoon Lucy - Thank you very much for the great feedback after chatting to Julia yesterday - We do hope that you will continue to use live chat for any future queries - Kind regards, Kate.
★★★★★ 4/5
TrustpilotFully informed
Amy · 6 June 2024
Agent replied · 12 June 2024
Thank you Amy for taking the time to review our online service, its great to hear you were fully informed.Kind regards, Emma
★★★★★ 5/5
TrustpilotQuick and simple
Rating only, no written review.
Sophie · 5 June 2024
Agent replied · 12 June 2024
Good afternoon Sophie Michelle - Thanks for the five-star review and letting us know that your live chat was quick and simple and we really hope you will use this service for any further enquiries you may have - Kind regards, Kate.
★★★★★ 5/5
TrustpilotGreat very helpful
Rating only, no written review.
Lesley · 4 June 2024
Agent replied · 12 June 2024
Thank you very much for your review Lesley and it's good to hear that your live chat was very helpful - Kind regards, Kate.
★★★★★ 5/5
TrustpilotPeter was very efficient with my queries
Rating only, no written review.
Georgia · 4 June 2024
Agent replied · 12 June 2024
Thank you Georgia for the positive review after chatting to Peter on our live chat team today - It's great to hear that your chat went so well - Kind regards, Kate.
★★★★★ 5/5
TrustpilotFanatastic help
Rating only, no written review.
Sarah · 3 June 2024
Agent replied · 12 June 2024
Good afternoon Sarah, thank you for your review. I am glad that our online team have been so helpful to you today. I hope that you will continue to use this facility in the future. Kind regards, Carol
★★★★★ 5/5
TrustpilotMore info,
Got info I needed
Lovetrees · 30 May 2024
Agent replied · 12 June 2024
Good afternoon Lovetrees, thank you for review. I am pleased to know that our team has been able to help you today. I hope that you will continue to use this facility should you need to contact us in the future. Kind regards, Carol
★★★★★ 2/5
GoogleRating only, no written review.
Joanne · 26 May 2024
★★★★★ 2/5
GoogleRating only, no written review.
Joanne · 26 May 2024
★★★★★ 5/5
Trustpilotefficient friendly and helpful
Rating only, no written review.
LT · 20 May 2024
Agent replied · 12 June 2024
Good afternoon LT,That is great to hear, thank you for your positive review. Kind regards, Emma
★★★★★ 5/5
TrustpilotVery quick response
Sonia · 17 May 2024
Agent replied · 12 June 2024
Good morning Sonia,Thank you very much for letting us know that you received a very quick response and we do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
★★★★★ 5/5
TrustpilotGreat service from Becky
Rating only, no written review.
Bangla · 17 May 2024
Agent replied · 12 June 2024
Good afternoon, thank you for your review. I am pleased that Becky has been of help to you today. I hope that you will consider using the online team in the future. Kind regards, Carol
★★★★★ 5/5
TrustpilotThank you Peter for all your help
Rating only, no written review.
Nataleigh · 14 May 2024
Agent replied · 12 June 2024
Good afternoon Nataleigh,Thank you for leaving a five-star review for our agent Peter, I'll be sure to pass your review on to Peter and the team.Kind regards, Emma
★★★★★ 5/5
Trustpilotwas able to answer all of my concerns
Rating only, no written review.
Hyacinth · 14 May 2024
Agent replied · 12 June 2024
Good afternoon Hyacinth,Good to hear we were able to answer your concerns. Thank you for taking the time to give feedback on our web chat service.Kind regards, Emma
★★★★★ 5/5
TrustpilotA quick response and very helpful.
Rating only, no written review.
Derek · 14 May 2024
Agent replied · 12 June 2024
Thanks for your feedback Derek. Glad you were happy with our service. Kind regards, Emma
★★★★★ 5/5
Trustpilotdone everything I wanted
Rating only, no written review.
Lisa · 14 May 2024
Agent replied · 12 June 2024
Good afternoon Lisa, thank you for your review. I am pleased to know that you have found our online team to be of assistance to you. I hope that you will continue to use this service in the future. Kind regards, Carol
★★★★★ 5/5
TrustpilotShe was hlep full
Miss · 9 May 2024
Agent replied · 12 June 2024
Thank you Miss Crisp for letting us know how well your live chat went yesterday - Kind regards, Kate.
★★★★★ 5/5
Trustpilotexcellent service
Rating only, no written review.
David · 2 May 2024
Agent replied · 12 June 2024
Good afternoon David,Thanks for your feedback, we're glad you were happy with our service. Kind regards, Emma
★★★★★ 5/5
TrustpilotCharlie was very helpful and efficient
Rating only, no written review.
Jo · 2 May 2024
Agent replied · 12 June 2024
Good afternoon Jo,Thanks for your feedback, it's lovely to read your positive review following your chat with Charlie, I will pass this on to the team now, they will really appreciate it.Kind regards, Emma
★★★★★ 5/5
TrustpilotCherie was helpful.
Asad · 1 May 2024
Agent replied · 12 June 2024
Good morning Asad, Thank you very much for letting us know that your chat with Cherie was helpful and we do hope you continue to use our live chat facility for any future queries.Kind regards, Emma
★★★★★ 5/5
TrustpilotOperator was very helpful and quick
Rating only, no written review.
Lisa · 1 May 2024
Agent replied · 12 June 2024
Good afternoon Lisa and thanks for taking the time to let us know how well your live chat went today - It's great to hear that you found my colleague very helpful and the live chat efficient - Great news! Kind regards, Kate.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.