Trusted Agent profile · London
★★★★★
87 reviews across 2 platforms
One Development, Unit 1, Deals Gateway, London, SE13 7QD
Cityrez's office in London, at One Development, is rated 4.2 out of 5 across 87 reviews on two platforms, including 38 Google reviews rated 3.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI’ve rented from Cityrez for a few years now and could not recommend them more! Tony and Mark are both excellent! Professional and friendly they have both always been fantastically helpful at all stages of renting from viewings to move in and beyond…I couldn’t have really asked for a better rental experience!
5/5
GoogleWe have rented through Cityrez for my last 2 years. The guys in the office are very professional and are always on hand to help. I would highly recommend Cityrez to any tenants looking for a property to rent or landlords looking for a very reliable estate agent to manage their property.
1/5
GoogleHad a great experience when it came to renting a flat with CityRez. I called on a Monday to enquire, and by Saturday I had the keys to flat. Mark, specifically, was the one taking care of me. Response time was quick and I was unsure where the negative feedback on here was coming from. But my experience was completely different when it came to leaving the flat. The letting agent that was assigned to me (not Mark to be clear) was very unresponsive. It took two to three emails on average from my end to get any sort of response from her. Her emails were formatted very unprofessionally and gave off a sort of attitude. Furthermore, when it came to obtaining a landlord reference for my next flat I was given no response even after several calls and emails. I eventually had to contact the manager of the office, Tony, in order to get any sort of reply. Upon exiting the flat I was also "recommended" to use the in-house professional cleaning services for an additional fee of £160 or face penalties regarding the deposit. I used their cleaner, who showed up an hour late and because of COVID I was required to vacate the premises (understandable) but was not given any sort of estimate as to how long it would take. All-in-all I would avoid using this letting agency if you can. Your time is not valued and once they have you in a flat you can expect a sharp decline in customer service. Unfortunately I do not think things will change anytime soon.NegativeResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotOne of the best companys to deal with
We have rented through Cityrez for my last 2 years. The guys in the office are very professional and are always on hand to help. I would highly recommend Cityrez to any tenants looking for a property to rent or landlords looking for a very reliable estate agent to manage their property.
1/5
GoogleMyself and two housemates went to view a rental property with City Rez. We turned up, had a look around and agreed we wanted to take the property at the asking price. Suddenly the agent got a phone call from someone who had viewed the property before us saying they were interested and wanted to do a second viewing. Agent then tried to leverage their interest to get us to make a higher offer, even though we had all agreed to take the property there and then. When I questioned this, the agent said that their process is to take holding deposits from whoever is interested and then decide which tenant to go with based on their circumstances. He then offered to put a good word in for us with his manager as he wasn't sure that the other interested party was in a position to afford the rent. This all brought up serious red flags for me so we decided to withdraw our offer. In all my years of renting in London I have never come across something like this. As tenants we were all working full-time, had references, offered the asking price and were in a position to move there and there but suddenly there was someone else in the running for the property (who hadn't even made an offer). As such, I didn't feel comfortable handing over a hefty holding deposit for a property we might not even get and took our search elsewhere.NegativeProfessionalism
5/5
TrustpilotFrom the moment I called to view the…
From the moment I called to view the property to the final stages of securing the flat I have been impressed by the professionalism and care shown by the agents at Cityrez, especially by Mark Hanson (who showed me the flat) and Laura Farmery (who helped me with the paperwork). Really such a lovely bunch of people who were not pushy in any way and I really felt as though they had my back throughout the process.
5/5
GoogleWe have rented through Cityrez for my last 2 years. The guys in the office are very professional and are always on hand to help. … More
1/5
GoogleThere's no "No star" option otherwise that would be my choice. Called for a viewing on Saturday morning, told I would have had a confirmation for it, but nothing happened. Called on Monday morning for explanations and they said they weren't able to get in touch with the landlord and with me; so rearranged a viewing for Tuesday morning, with the agent saying I didn't need a confirmation and spelled again my email and my phone number, just in case. On that morning I was outside of the property and after I realised the agent was late, I made a call and they said the tenant had the flu so we couldn't do the viewing, all without warning me again. Guess the reason: they couldn't get in touch with me, again. This agency and its stuff are awful and far away from being professional. A complete waste of my time and an useless day off took from work. Please, change your job and do something else.
5/5
GoogleI have used them for years and never had any issues. Tony is very friendly and knowledgeable. Would recommend 100%
1/5
TrustpilotWhat a bunch of incompetent idiots
What a bunch of incompetent idiots. They fixed my window, but actually made it too loose...tried to tell them about it, was ignored, ended up damaging the hanger that holds the curtains because window basically almost fell out, had to fix myself. Then they take off money from the deposit because of a damaged hanger hahahaha. Getting the security deposit has been one hell of a fight, even once it was agreed upon howmuch we'd get back from the deposit (which took 2 weeks longer then was promised) After the agreement, one agent has 'gone on leave'. Then I was assured the paperwork has been processed and would take a few days to receive, once I asked for proof..NO MORE ANSWERS HAHA... OH YEA ONE MORE THING...the last tenants left a huge!! huge ink mark (looks like a few pens just exploded under the bed) They deducted it from their deposit but never replaced the mattress for us hahaha. Seemed like we'd get a new mattress, but once rent was paid, we never heard back from the landlord in all 12 months, agency would just ignore us completely. (hoping to receive our deposit sometime in this lifetime)
5/5
TrustpilotA very professional and friendly…
A very professional and friendly service. Always on hand to help with queries, especially Mark who went out of his way .
5/5
GoogleCity Rez have been letting and managing my property for 16 years. Tony and his colleagues have been most efficient and helpful throughout, and there have been no problems. I have no hesitation in recommending this firm.
5/5
TrustpilotGreat experience from viewing to taking…
Great experience from viewing to taking over the flat. Everything went smoothly thanks to Mark Hanson. Can only recommend it!
5/5
TrustpilotExcellent
Amazing people working in Cityrezltd and extremely helpful, for us everything went smoothly and fast. We are very happy with our flat. I can honestly recommend Cityrezltd.
1/5
GoogleWorst agency ever, avoid if possible. On check in they give you presents, on check out they claim compensation for them. If you decided to deal with them try to take photos of every piece of a flat on check in and check out to avoid stealing money from your deposit. Read DPS guidelines before accepting their claims on check out, this will save you a lot of money!
5/5
TrustpilotMark Hanson is a very kind agent.
Mark Hanson is a very kind agent. He always help me patiently. Thank you very much Mark!
5/5
TrustpilotGreat company to work with especially…
Great company to work with especially Laura, very helpful and attentive. Would highly recommend these guys.
5/5
TrustpilotGreat service
We have used Cityrez for a number of years and we have always found the team helpful, friendly and efficient. It is reassuring to have them available on site and we would not hesitate to recommend them. Simon
Hi Simon,Thank you very much for your review. We are delighted that having us here on site at OneSE8 is reassuring and we are pleased to have worked with you for all these years. We look forward to many more! Thank you,Claire ChurchillDirector
5/5
GoogleGreat agency! Nice people and very responsive! Had an issue with my wall and they were very proactive and communicative in resolving it as soon as possible.
5/5
TrustpilotGreat agency!
Great agency! Nice people and very responsive! Had an issue with my wall and they were very proactive and communicative in resolving it as soon as possible.
5/5
TrustpilotCity Rez 16 years success
City Rez have been letting and managing my property for 16 years. Tony and his colleagues have been most efficient and helpful throughout, and there have been no problems. I have no hesitation in recommending this firm.
5/5
TrustpilotExcellent service
Cityrez stayed in constant contact throughout the renting and move-in process. When things needed to be fixed in the apartment after moving in they were on top of it immediately and arranged everything ASAP.
5/5
GoogleWas a tenant in a property managed by Cityrez for three years. Overall very positive experience, found them friendly and helpful. Always quick to act, providing you call them (email could be a bit slow). Been the most reasonable and fair estate agent we've rented with. Thanks!
5/5
TrustpilotVery professional and reliable estate…
Very professional and reliable estate agents. They do their job as quickly as possible and don't waste your time. Very happy with their services.
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