Trusted Agent profile · London
★★★★★
2,808 reviews across 2 platforms
327 - 329 Upper Street, London, N1 2XQ
Part of Chestertons, see every office.
Chestertons's office in London, at 327 - 329 Upper Street, is rated 4.5 out of 5 across 2,808 reviews on two platforms, including 595 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotAbove and beyond!
Went above and beyond to help get our apartment. At the time we were living abroad during tgecpandemic and Jasmine was great taking videos and showing us around the potential accommodations. Great job done! Thanks.
It is great to hear that Jasmine has been able to assist you virtually!All the best.
5/5
Trustpilotmarvellous people to work withCHestertons is an amazing…
To deal with CHestertons is an amazing experience. They go out of their way to help you achieve your objective whether it be an efficient sale or a rapid purchase. They are personable and help you with life advice if you need it putting the customers needs and wants before the pursuit of their own onjectives
Hi Fiona, thank you for taking the time to leave such a heart-warming review. We're happy to hear that you had an amazing experience with us and wish you all the best for the future!
1/5
TrustpilotI do not recommend this agency!
1. Our tenancy agreement had a clause that the flat should have had a professional cleaning at the day we checked in, but obviously they did not. We had to sleep one night at the hotel, which money they did not Reduce from the rent. 2. I complained about few things that needed to be renewed in the house a few months no one took actions. 3. I have made complains 5 months about mouses🐁 in the house, they did not took action and in the end never replied to emails.
Thank you for getting in touch.We sincerely apologise and take all feedback very seriously.We requested your further information in order to take action as soon as possible but unfortunately, we haven't heard back from you yet. Please email us at social@chestertons.com so that we can take the appropriate next steps and resolve this.
5/5
Trustpilot3 bedroom apartment Review
I was desperately in search of a short let 3 bed apartment with local amenities. I was contacted via email by an agent of Chestertons who was kind enough to help me search for the perfect apartment. It didn't take too long before I had a list of places to look at. I was offered a virtual tour and an in person tour which I had someone do on my behalf as I was abroad at the time. The agent and I were able to also correspond via WhatsApp as well as email which made for a smoother transaction. She was very thorough in her search and paid great attention to my needs. It's my first time going through an agency, as I usually use holiday serviced apartment websites. But so far, my experience with Chestertons has been a good one and I have recommended them to other family members. Madi even went as far as to copy herself in emails between myself and the company in charge of the property to make sure that the handover process was pretty streamline and she was always ready to offer assistance with clarifying any documents I found confusing.
We are so pleased Madi helped you find the perfect apartment! Thank you for the 5 star review
5/5
TrustpilotGreat experience working with Chesterton's
I recently relocated to the UK with my family and had a very challenging time finding an apartment that would totally meet our needs. As luck would have it, I came across an apartment listed by Chesterton's. While that particular space wasn't available anymore, the agent Madi immediately found two similar properties to show us, one of which we immediately fell in love with. She guided us through the entire negotiation and rental process, additionally the Chesterton's secure online portal made the process very seamless and transparent. They also provided a thoughtful move in package with some essentials and this added touch was really thoughtful. The team have been so very helpful and proactive and I would definitely be referring others to them.
Thank you so much for your review. We are so pleased to hear!
5/5
TrustpilotExceptional estate agent
Tanya Malik was nothing but professional, outgoing and extremely helpful. Made the process of moving so seemless and stressless. Thank you so much! She really is a credit to the company.
Thank you for your review Leandra. We are pleased to hear this!
5/5
TrustpilotXiaoyi has been great
Xiaoyi has been great - answers fast and helps us with whatever we need effectively
Thank you very much for the 5 star review Afonso
5/5
TrustpilotSUM YEE- PEOPLE CENTRIC, BEYOND EXPECTATIONS
There are so many things I can say about Sum Yee at Chestertons. THE BEST. I was new to the housing market in London and so indecisive about finding an apartment and she made sure that I not only viewed apartments but that I found a place that was unique to my personality and also accommodating because I had a dog. She was so empathetic, kind, easygoing, and patient. She made the experience painless and alongside staff they were so kind to not only serve me as a client ensuring I got the best deals but to make sure I was adjusting to the city on a personal level. TOP TIER SERVICE.
Thank you for sharing, we are so pleased to hear this!
1/5
TrustpilotAvoid Chesterton’s…
Avoid Chesterton’s like you would Covid. From the beginning of our tenancy, to the last day, we have endured nothing but frustration, aggravation and excuses. Day one: my wife arrives to take possession of our flatt and found the unit FILTHY. Chesterton’s assured us the flatt had been professionally cleaned and inspected. My wife was fortunate to find a professional cleaning company to perform a same day cleaning. Of course, no compensation was offered and all she heard was excuse after excuse. Last day: after two years of tenancy, it took over TWO MONTHS for our deposit to be returned. Again, (with no fault of our own) incompetent, ill-trained, complacent, and unprofessional behavior caused this unacceptable delay. Interaction, in between our two year tenancy with Chesterton’s, was equally unacceptable. If you find a flatt managed by Chesterton’s, run fast and run far.
Thank you for getting in touch .We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e. your address) which we have requested. Please accept this request so we can take action as soon as possible.
4/5
TrustpilotTushar Bhatia Rental
MyReview:I was only too pleased to be told I could write a review for a member of staff at Chestertons, as I felt that somehow I needed to express how much I appreciated working with Tushar Bhatia in Rentals.From my first encounter with Tushar, helping me to find new tenants for my rental, I realised he was a breath of fresh air to deal with. Not only attentive and pro-active but also showing me how well he followed through in detail with his email responses, which can often be a bit of a weak link. But not so in his case, as he would always respond before the close of day with an informative and well constructed message. It struck me during my time dealing with him in fact, that he must of experienced professional training or maybe that he just had an inherent aptitude to be able to communicate so thoroughly and be so conscientious. He successful found me my new tenants within a short period of time, which by doing so meant no loss of income.A joy to work with. Would highly recommend him.
Thank you for sharing your experience with Chestertons!
5/5
TrustpilotRenting process review
Myself and my partner had Heather as our tenant/landlord negotiator for Chestertons. I have nothing but positive things to say about Heather - as first time renters she was responsive and efficient in answering any questions we had about the process. She booked us in for a viewing quickly, was professional, courteous and very friendly when showing me around and even arranged with the current tenant at the time to show as around again as my partner was unavailable the first time. She made the process clear, easy and straightforward which is super appreciated after hearing lots of nightmare experiences with estate agencies and renting. Thanks again Heather for your help and for a great first time experience with Chestertons!
Thank you so much for sharing! We are so pleased to hear.
5/5
TrustpilotVery happy with Chestertons!
We are very happy with our flat purchase through Chestertons. Archie has been very kind and helpful from the start. We would definitely recommend this agency to anyone heading out to buy a place of their own.
Thank you so much for the five star review, we hope you enjoy your new home!
4/5
TrustpilotMy Experience with Chestertons…
I have had dealings with Chestertons twice; once when purchasing a flat and another when renting it out. Both my experiences have been good . The team is professional and most of the time, very efficient in dealing with all sorts of queries. My experience with the rental department has been way better than that of my purchase. All in all, I recommend this agency for those who seek quality service and support relating to issues concerning the sale, purchase or rental of a property.
We are pleased to hear this, thank you for sharing!
5/5
TrustpilotRisida Greeganage
Risida Greeganage dealt with a letting matter in Kew for us very well. She was responsive and ensured everything completed smoothly and on time. She also did so in a way which allowed all concerned to achieve the above and continuing good relations.
Hi Christopher, thank you for sharing your experience with us. We're happy to read that Risida was on hand to assist you and made the process a smooth one. Best wishes!
5/5
TrustpilotThanks Daniel Sie!
Just wanted to say a huge thank you to Daniel for all his assistance and hard work throughout the letting process. He was professional, respectful and an incredible help. Thanks Daniel!
Thank you for leaving your review with us Carlin!
5/5
TrustpilotStrongly recommend
Lily is great person to deal with: professional, knowledgeable and considerate. Quick to respond and overall very helpful, leading to a great experience.
Hi Kate, thank you for leaving this review - it's great to hear that Lily was on hand to assist you with your property search! Should you need any further assistance, please let us know. Best wishes!
5/5
TrustpilotWe had great support from Chestertons…
We had great support from Chestertons on closing the rental contract. Everything was done on a timely and responsive manner. Particular thanks to Madi, she was great support!
Thank you for sharing Farid!
5/5
TrustpilotLorna was great with our offer and move…
Lorna was great with our offer and move in experience!
Dear Sophie,Thank you for your 5* review of the recent service you received from our James Pendleton Lettings Department. Lorna will be thrilled with your feedback. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
4/5
TrustpilotSupportive Staff
The staff was very helpful throughout the process and provided support when needed. Nikita was particularly good at managing the property
Hi Dylan,Thank you for taking the time to leave this review. It's great to hear how supportive Nikita has been! We wish you all the best, and please do reach out if you need any further assistance.
3/5
TrustpilotLack of agent support
My experience was unexceptional right up until a prospective buyer said they'd buy. Once a buyer had been identified the estate agent was no longer interested and paid no further attention to the process going forward, except for a number of 'phone calls to try and 'persuade' me to move my completion date forward to meet the agent's target. I felt bullied and stressed by the behaviour of the agent. In follow up to his manager I felt that the matter was not taken seriously.January 2022, still waiting for someone to contact me for further information, other than the impersonal Trust Pilot request. As before, it appears bullying is not being taken seriously by Chestertons.
We are sorry your experience wasn't 5 star throughout. In order to investigate this we will need some information from you, such as your number or email address so we can find you on the system. You should receive an email shortly requesting this via Trustpilot. Once we have this information we can investigate the matter.Thank you
5/5
GoogleIn a turbulent market with banks being unpredictable we thought we would struggle to sell. We exchanged only 5 weeks after accepting an a very agreeable offer thanks to the brilliant work of William Robertson. He was on the phone everyday pushing our sale through in communication with absolutely everyone. Highly recommend this estate agents especially Will.
5/5
TrustpilotRecommended company
We have been with Chestertons for over 6 years and we have always appreciated the prompt responses and friendliness. Our current property manager, Richard, is wonderful and has been taking great care of us. Prompt responses and efficiently. Great company
Hi Manuel, thank you for taking the time to leave a great review and for being with us for over 6 years. We appreciate the kind words. Best wishes.
5/5
TrustpilotExcellent Service and Team
We had a great experience working with Nishaad Ali from Chestertons Pimlico office. The whole process went smoothly. Nishaad was very friendly and prompt to reply to our queries. Highly recommended!
Thank you for sharing Elif!
1/5
TrustpilotAVOID!
AVOID! I’m still waiting for the Chestertons Battersea team to resolve an issue regarding my flat. When they were chasing the deal they called me multiple times a day. Now, I have to chase to get a response, they ignore my requests and show no signs of solving a problem they created (by seemingly telling myself - landlady- and the tenant different things in terms of what she can and can’t remove from the property and by stalling on communicating this to the tenant until all contracts had been signed. They also take fees for the 12month period in the first month. No idea whether these fees will be reimbursed if the tenant moves out early). I’m STILL waiting to hear from them with a solution on this matter. They have created far more stress at an already stressful time and have seemingly done so willfully. They pushed and pushed to sign the deal and takemy money then disappeared. AVOID!
Thank you Haze for flagging this up and for providing us with your contact details. We are are raising this issue with a high member of staff so that we can have this issue resolved ASAP. I will ensure this issue will be taken with upmost priority and that someone will be in contact with you from the team very shortly to ensure this is taken care of. We thank you for your patience.
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