Trusted Agent profile · London
★★★★★
2,808 reviews across 2 platforms
327 - 329 Upper Street, London, N1 2XQ
Part of Chestertons, see every office.
Chestertons's office in London, at 327 - 329 Upper Street, is rated 4.5 out of 5 across 2,808 reviews on two platforms, including 595 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotLoved dealing with the team here
Loved dealing with the team here. Responsive team, understood my needs and was good at managing expectations and going the xtra mile. Shoutout to Rowland for being on it and making the process nice and smooth!
It is wonderful to receive positive feedback such as the above. Rowland and the team send their best wished - and encourage you to get in touch if they can be of any further assistance.
1/5
TrustpilotDo not Trust!
Just rented a central London apartment remotely - i.e. video calls and photos - was advised there was scaffolding outside so price was a bit chapter. I trusted the agent was being honest. Paid 6 month upfront rent and a deposit to secure the place, signed. Moved in. Realised I moved into a building site. Constant drilling and banging from 8am until 5pm. Sadly, I feel misled by my agent Millie.
Hi there, we’re sorry to see you have left us this review. After speaking with the relevant team, we can see that an apology has since been given to Millie and that you were made fully aware of the works and scaffolding surrounding the property before moving in. Should you have any further queries, please do not hesitate to let us know and we’ll be happy to help. Wishing you the best.
5/5
TrustpilotAlthough I found a property with a…
Although I found a property with a different agent, Millie was accommodating and did a fantastic job showing me properties that were within the criteria I was looking for.
Thank you for your review!
5/5
TrustpilotJasmine at Chesterton was great to deal with
Jasmine at Chesterton was straightforward and professional to deal with making each step of the lettings process easier to deal with. We also got some great tenants so it was well worth it.
Thank you for the wonderful review, we're pleased to hear how great Jasmine made the experience.
5/5
TrustpilotLeusa Ellis exceptional professional
We are delighted with Leusa's impeccable work. She is a tireless worker, she is always available and answers messages quickly. He has a high level of knowledge of the market and his advice has been key for us. The company has a great professional as well as a close and friendly person. I think Leusa Ellis must be a managerial professional in the agency.
Thank you for leaving this review Patricia, we really appreciate the feedback for Leusa and the rest of the Westminster team! Wishing you all the best for the future!
1/5
TrustpilotStay away from this Agency and Annie Waddel
My experience with this agency was terrible especially due to one agent who was letting me the property. The agent's name is Annie Waddel and she made my life miserable. As soon as I paid the holding deposit, she pretty much stopped taking my calls and and answering my messages. Every time I had to talk to her, I had to call the Chestertons office so that someone in their team would ask her to call me back. The whole company treats tenants so poorly. I talked to other people apart from Annie as well in their team and complained about her to her manager. It is so clear with them that they don't want to spend any time helping out tenants since all their earnings come from property owners. Try not to rent a property through them and definitely not from Annie Waddel
Thank you for getting in touch Sonal. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotI found the team super professional…
I found the team super professional with a gentle approach. Renting a property is far more complex than I had realised. It needs knowledge of details and patience. Chestertons were very understanding about my special circumstances, and responded efficiently to my requests. They found me a tenant within two weeks, helped me double-check references, and crucially, finalise the long list of requirements for renting a property. I had already spoken in detail to two other agencies, both offered good terms and ample support, but Chestertons gave me a far better all-round service with great terms.
Thank you for your review! We are so pleased to hear of your experience at Chestertons.
5/5
TrustpilotI found the team super professional…
I found the team super professional with a gentle approach. Renting a property is far more complex than I had realised. It needs knowledge of details and patience. Chestertons were very understanding about my special circumstances, and responded efficiently to my requests. They found me a tenant within two weeks, helped me double-check references, and crucially, finalise the long list of requirements for renting a property. I had already spoken in detail to two other agencies, both offered good terms and ample support, but Chestertons gave me a far better all-round service with great terms.
Thank you for your review! We are so pleased to hear of your experience at Chestertons.
5/5
TrustpilotRecommended
My wife had most of the dealings with Chesterton but always said they were professional and helpful. Conor Bunn achieved our sale and the few interactions I had with him were always pleasant and professional. I know that he was very helpful in getting the sale through smoothly.
Hi Alex, thank you for sharing your experience. We're delighted to read that you and your wife found Conor and the team professional and helpful throughout your sale. If you need anything else, please let us know.
5/5
TrustpilotCharlie was great
Charlie was great. I had just moved here and he was really proactive in helping me find a place for my family. Would definitely recommend. We are really happy with the outcome.
Thank you for leaving your review Matt!
5/5
TrustpilotWelcome to UK
It was a 'grueling' experience for someone outside of UK. The fair description should be a lengthy process as the time taken for the completion of rental process took about one and half month which means forever by Hong Kong standard. It was a pleasant educational experience on knowing how thorough and detailed on the whole process of renting an apartment for a foreigner. Fortunately I have been working with a letting agent who has been very helpful with her timely and precise advice. Overall, Chestertons has performed a great job as an agent to take care of both the landlord and the prospective tenant.
Thank you so much for sharing your experience with Chestertons! We are so pleased to hear this.
1/5
TrustpilotComplete disregard for Tenants needs
Complete disregard for Tenants needs. I moved in 7 December to a beautiful flat with a working fireplace. However I smelled gas when the fireplace was on. I called on 8 December to have this fixed. It has now been over for months and the only thing resolved is the technician agreed it is leaking and has put a big red DANGER sticker on the fireplace. Every time I called Chestertons which is about once a week now for 18 weeks… I get the same story oh, let me check on this I’ll get back to you. Nobody ever gets back to me and I have to call again the next week and I get the same exact story. We went with Chestertons because of the reputation and I would never do this again.
Thank you for getting in touch Irene. We are sorry to hear you are not satisfied with the service received.We take all feedback very seriously and would like the opportunity to discuss your comments with you further.Unfortunately, we cannot identify who you are from the details provided.Therefore, please respond to our request to receive your additional details (i.e. email address), so we can get in touch - and understand who you have dealt with at Chestertons.
5/5
TrustpilotIoana Serban
Ioana Serban - was awesome. After an awful experience with one of her colleagues, she turned everything round within 15 minutes. She was efficient, polite and an overall rockstar. I will definitely be getting in touch with her next time we have an issue.
Hi Stephanie, thank you for sharing your experience with Ioana. We're sorry to hear you had some issues previously but delighted that everything was resolved efficiently. If you need any further help, please do let us know.
5/5
TrustpilotAndrew Zographos and Chestertons were a…
Andrew Zographos and Chestertons were a pleasure to work with, they found me a tenant within a week of the listing going live. Couldn't have done it without them. Thank you Andrew
Thank you for leaving your review with us!
1/5
TrustpilotDo not use Chestertons
Do not use Chestertons. After Chestertons failed to sell my flat, I went dual agency with another agent who managed to sell it. Chestertons then enlisted debt collectors to demand their fee and threatened legal action after wrongfully assuming they had introduced the buyer to the property, and they did this without any prior communication. Not trustworthy at all.
Hi Mr Garland, we're sorry to see you have left this rating. Please can we request you email social@chestertons.co.uk with further details so we can investigate this? We look forward to hearing from you shortly.
5/5
TrustpilotJuliette Dartois Chestertons super star!
I have had an amazing experience this week looking for a property. My agent was Juliette, I could never imagine to have so much attention and care from an agent in London. You are a true gem! Thank you, I cannot wait to find the property with you.
Hi Silvja, thank you for the great review and sharing your experience with Juliette. We are so glad she is dealing with you with so much care and attention. If you require any further assistance, we will be happy to help.
5/5
TrustpilotFantastic
Extremely helpful and made our search for our new home stress free. Molly was lovely to deal with and we are over the moon with our new home. Thank you Molly
Thank you for your review Tyler!
1/5
TrustpilotUtterly regret using Chestertons
Utterly regret using Chestertons. As a landlady I have experienced one nightmare after another with them. They pressurised me from the outset, pushed me to accept a particular tenant (one of many interested candidates) and due to the apparently misleading information they shared (with regards to the contents of the property), the tenant was unhappy from the outset and has now stopped paying rent. I have had to relentlessly pursue Chestertons to get any form of substantive update on the matter. Still unresolved. All of this despite them taking £2000+ from the first months rental payment as a “rent collection fee”.
Thank you for getting in touch Ms James.We sincerely apologise and take all feedback very seriously so we will action this immediately.In order to do this we will need your further contact details (i.e. your address) which we have requested. Please accept this request so we can take action as soon as possible.
5/5
TrustpilotGreat experience! Sincerely... jaded landlords!
The team at Chestertons was great in helping us find tenants for our property in Fulham. We have several properties in West London and have used many agents over the years so have become adept at what can often be sharky waters when it comes to agents. This was our first time using Chestertons and can say it’s been our best experience having used at least five different agents over the years. They listed the property quickly and fulfilled their promise of getting the listing price and quickly. All the staff along the journey from the letting negotiators to the back office staff were professional and good people.
Thank you so much for your review Jason. We are so pleased to hear of your swift positive experience with Chestertons.
5/5
TrustpilotCouldn’t have been easier!
From marketing the property to securing tenants the lettings team at Chestertons Fulham have been excellent and made the whole process straightforward and stress free. Thanks so much Sarah!
Thank you Rupert!
5/5
TrustpilotVery pleased with the service from…
Very pleased with the service from Chestertons in particular all the help Carmen provided me. She managed to find a flat that I didn’t initially enquire about but matched my needs perfectly. Now I’ve settled in the after service has been delightful compared to previous agents I have rented through.
Hi Simran, thank you for taking the time to write a great review and sharing your experience with Carmen. Its great to hear how she matched your needs. if you need anything else, we will be happy to help.
5/5
GoogleWilliam Robertson recently handled a sale for me. He was incredibly professional and always accessible at the other end of the phone. With the banks turning off their taps, I was very worried that we wouldn’t be able to sell. However will found us the right buyer and got the job done in good time. Many thanks Will.
5/5
TrustpilotCatherine Whaley - She’s got this
Catherine Whaley at has been personally overseeing my rental property for 1-2 years now and it’s amazing having the consistent point of contact and personalized service. She keeps every little detail of under control and super fast response time. Really reassuring and professional service I can rely on. Excellent
Thank you Zainab for taking the time to leave a review, we agree Catherine is fantastic!
5/5
TrustpilotChestertons South West Lettings - Jack
Jack from Chestertons South West Lettings is very professional. Responses from him is very fast. And he knows what the customer needs. And the explanation is very clear. A very happy and seamless experience. Thanks.
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