Trusted Agent profile · London
★★★★★
2,795 reviews across 2 platforms
327 - 329 Upper Street, London, N1 2XQ
Part of Chestertons, see every office.
Chestertons's office in London, at 327 - 329 Upper Street, is rated 4.5 out of 5 across 2,795 reviews on two platforms, including 582 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Chestertons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotJoyce Pau
Joyce Pau, the Property Management was easy to communicate and answered my questions / request in a timely way. Having a helpful Property Management is a bless! Highly recommend Chstertons!
We love receiving this type of feedback for our Property Managers, thank you Diona!
5/5
TrustpilotAlice was professional
Alice was professional, responsive & courteous. She negotiated the terms & conditions to secure another successful tenancy. Thank you again Alice.
Hi A Morris,Thank you for taking the time to write a review and sharing your experience with Alice.We are so glad she was professional and responsive and secured you a successful tenancy.We wish you all the best.Chestertons
1/5
TrustpilotThe worst agency I’ve ever dealt with
The worst agency I’ve ever dealt with. Firstly as a long term tenant, during the housing crisis they delayed my extension deliberately so I get discouraged to renew as they wanted a better market price. Then they manipulated my deal so badly that I would be super disinterested to continue renting. 3 increase which i agreed but they still went on the open market to sublet it. Because apparently I can’t change anyone from my contract. All rubbish but we all know, they will use all the excuses. Snobby agents when it comes to renewal, they will play you psychologically, I will avoid naming people but really had enough of them all. I’m glad I’m not going to continue renting with them. Worst agency, don’t trust them. Specially when it comes to renewals. Despite they gave me a good onboarding experience, outgoing customers are left to feel distressed, no wonder they don’t have returning customers,.A disgraceful agency one sided.. With that attitude, a good self reflection would help them!
Dear Sash, thank you for taking the time to write your review, and for your time today on the phone. Your feedback was valued and will be taken on board, and we are very sorry for your experience on this occasion. We would like to wish you all the best for the future and in your new home.
1/5
TrustpilotPoor team
Poor team, one of our executive staff was relocated in a chestertons let property, we were given a great onboarding however when it came to renewals, very disgraceful. we had agreed to several offers that the landlord had apparently made but obviously because right now open market is more attractive they did everything to break the contract so they could let it at higher price, disgraceful from an agency that calls themselves world class, I do not think they can be world class with that quality and behaviour. Renewal teams at Chestertons emails are a sight to see, Specially the team that handled our extension.
Hi Alex, thank you for providing us with some further details so we could look into this further. We have since spoken with the tenant directly. Thank you for taking the time to raise this with us, we really appreciate the feedback.
5/5
TrustpilotJuliette was an absolute dream to work…
Juliette was an absolute dream to work with. She made the entire process stress-free. Highly recommend! ⭐️⭐️⭐️⭐️⭐️
Thank you for the 5 star review!
5/5
TrustpilotThank you Chestertons
Chestertons was a tremendous help when we looking to move home, and their employees were all very helpful and concise. In particular, we have to thank Bradley for his immense patience, in helping us out during the moving process. We'll be sure to use their services again in the future.
Thank you for taking the time to leave a review, we are so pleased to read how helpful and patient Bradley was.
5/5
TrustpilotRental renewal 2024
Tamara was helpful with my current rental renewal. She listened to my requirements and answered all my questions.
Hi Sonu, thank you for sharing your experience with us. We're happy to hear your tenancy renewal went smoothly and Tamara was on hand to assist with any questions you had. Wishing you all the best!
5/5
TrustpilotGreat experience
William and Suzan were incredibly supportive and responsive throughout the letting process, making the entire experience stress-free.
Dear Ollie,Thank you for your 5* review of the recent service you received from our James Pendleton team. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
1/5
TrustpilotSCAMMED OUT OF 750£
SCAMMED OUT OF 750£Was about to rent a flat, they told me that I just had to get back home and pay a reservation fee of 750£ and they assured me that once that was done I would get the flat under the terms we had agreed on and that I had noting to worry about. I completed the payment as soon as I got home and right after they received it they called saying that that the terms had changed and if I wanted to rent it I now needed to pay a year upfront and also more importantly pay more then the original price we agreed on , these two things made the deal completely different then what it was originally meant to be and made it lose all of it's value so I told them that I couldn't go with these new terms and they refused to go back to the original ones. When I asked them to give me back the amount of reservation fee they refused and said that it was my fault if I didn't accept the new conditions and that they would keep the money. I kept asking them politely many times and pleading my case to get the money back but nothing. They kept saying that I was the one who pulled out when in reality they just came up with some new terms that were simply impossible to accept and they know it. Just a all around nightmare to work with from start to finish (hard to join/uncooperative ect...) and got scammed out of 750£
Hi Rayan, we’re sorry to see you have left us this rating, we have since spoken with the team to clarify the situation. We’re aware that you had made an offer on the property in question and had signed the terms of offer, which included the price, payment structure and T&Cs regarding the handling of deposits. The landlord had also turned down another competitive offer to proceed with yours. After a few days, you notified us that you were no longer able to meet the agreed payment terms and decided to not go ahead with the tenancy. Our team tried to contact you on several occasions, as the landlord was willing to work out a suitable payment structure, however we did not hear back from you. Based on the terms and conditions and given the costs the landlord had incurred by rejecting another offer, your deposit was retained.
5/5
TrustpilotFast & knowledgable support
Tamara Price has been great at guiding us through and helping us to get the property we wanted and advocating our needs. She has been contactable and responsive throughout the process.
Hi Anne-Marie, thank you for taking the time to leave a review. Tamara is an incredible part of the Battersea team, so we're not surprised to see this. Wishing you all the best!
5/5
TrustpilotSharon has been really helpful with…
Sharon has been really helpful with changing tenants in our apartment. Her communication was great and she explained everything clearly and patiently. Thank you Sharon!
Dear Paula,Thank you for your 5* review of the recent service you received from our Lettings Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best for the future.
5/5
TrustpilotGreat letting experience - Thank you very much Juliette
Juliette was very resourceful and helpful in my property search. She gave me great tips and helped me find my flat in this very competitive markets giving me advice throughout the negotiations. Very professional and responsive to my questions.Definitely recommend to anyone looking to rent a flat.
5/5
TrustpilotConor has been the most amazing help…
Conor has been the most amazing help throughout this entire process! Highly highly recommend Conor!
Hi Lulu, this is amazing to hear. Thank you for sharing this feedback with us and if you need anything else, please let Conor and the team know.
5/5
TrustpilotI recently rented a property with Leusa from Chestertons
I recently rented a property with Chestertons and the service and professionalism that we received from Leusa was outstanding. She was very flexible with our needs and helped us through all the process. Definitely calling her the next time we move.
Hi Cesar,Thank you for taking the time to leave this review. It's great to hear how Leusa was able to offer such an outstanding service! Please do get in touch if you need any further assistance.
5/5
TrustpilotResponsive service
Responsive service. Suzan Salih and the team were very helpful and guided me through the process of letting a property as a novice.
Dear Jalon,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotSuzan Salih and the team have been…
Suzan Salih and the team have been fabulous and made the process very smooth and would 100% recommend. Thank you!
Dear Bella,Thank you for taking the time to let us know how your journey this far has been with James Pendleton. Customer service is so important to us and we are so pleased to hear you have had a positive experience with our team. Wishing you all the best for the future.
5/5
TrustpilotPreya Nair helped us with a difficult landlord
Chestertons managed our property but unfortunately we had an extremely difficult landlord who would ask for multiple quotes before he fixed anything and not respond to requests for days or weeks. We were left without a fridge for a month (despite having young children), and other essential items took months to resolve. Preya took over our property management about 2 years ago and was very tenacious, she kept chasing the landlord and tried her best to resolve issues as soon as possible. She was very helpful and we appreciate what she did in this tricky situation. She also helped us recover our deposit when the landlord was unfairly trying to hold onto it. I would highly recommend her as a property manager and hope Chestertons are able to retain her.
Thank you for taking the time to leave a review, your kind words have been shared with Preya.
5/5
TrustpilotI would like to thank Stephanie Russo…
I would like to thank Stephanie Russo for very personalized, customized approach, 24/7 availability and professionalism.
HI Vladimir, thank you for great review and kind words. We are so glad Stephanie was professional and provided a personalised service. Should you need anything further, we will be happy to help.
5/5
TrustpilotSuzan has been so helpful
Suzan has been so helpful! She’s answered all my questions/queries quickly and in a way that’s easy to understand. This has made our move in process run smoothly. Would definitely recommend :)
Bobbie,Thank you for your 5* review of the recent service you received from our James Pendleton Move In Department. We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
5/5
TrustpilotThe Chestertons team did a fantastic…
The Chestertons team did a fantastic job advising us through the sale of our flat. Since the first visit, Sabatino provided insightful advice regarding valuation and believed in the potential of the property. Alasdair and the sales team worked tirelessly to find potential buyers and we ended up receiving multiple offers on the property. We achieved completion last month and couldn’t recommend them highly enough.
Hi Zaira, thank you for taking the time to leave a review and congratulations on the sale of your property. It's great to know the team's knowledge, advice and hard work led to multiple offers and a successful completion. Should you need anything else in the future, please do let us know. Best wishes!
5/5
TrustpilotChestertons
Josh was absolutely amazing. I’ve never had a better moving experience in London before. All the comms were timely, and I got all the help I needed along the way. The move in box was a lovely gesture as well. Thank you Josh and Chestertons.
Thank you for sharing Jo!
5/5
TrustpilotVery Good 😊
Suzan Salih was a pleasure to work with and made the transition into our new flat seamless. The communication was excellent!
Dear Bella,Thank you for your 5* review of the recent service you received from our James Pendleton move in department We are delighted to hear of your positive experience and cannot thank you enough for taking the time to feed this back to us. We wish you all the best in your new home.
5/5
TrustpilotI had the pleasure of using Tamara…
I had the pleasure of using Tamara Price at Chestertons South West lettings. Tamara was really efficient at sending across the offer form to us so we could put in our offer ASAP. Tamara was friendly and Informative over the phone and answered all of my questions. Thank you Tamara!
Tamara sends her best wishes, and thanks you for taking the time to post a review.
5/5
TrustpilotConor Bunn
Conor Bunn has been very responsive, professional and helpful throughout our house buying journey!
Hi Ben, thank you for leaving a review for Conor. We'll make sure to pass on your compliments to him. Best wishes!
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Tell us what you need and we'll put you in touch. Chestertons hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
