Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleChelwood Partners were absolutely phenomenal throughout our house search and eventual purchase. Gemma is not only a font of local knowledge, but also a trusted advisor who consistently guided us in the right direction. In today’s market, it’s invaluable to have an agent who gives honest, thoughtful advice, even when it means telling you not to buy somewhere. They are a trusted confidant, with an exceptional understanding of the area and the market, and their patience and kindness make the whole process feel effortless. You are truly lucky if you get to work with them; far and away better than any other agents in the area (and we spoke with them all).
Fraser · 14 December 2025
Agent replied · 14 April 2026
Thank you so much Fraser. It was a pleasure to work with you both over the last year. We will no doubt see you both lots on the Northcote Road.
★★★★★ 5/5
GoogleMy recent experience with Chelwood Partners has been nothing short of exceptional. Recommended by a friend, Richard and the team were approachable from the outset and acted professionally throughout. They took the time to talk me through the process of my first house sale, and then managed a slick and effective marketing campaign that resulted in multiple serious offers being received. Always contactable, Richard and the team maintained this energy through to Completion, which resulted in a quick and smooth sale process.
I'd definitely choose Chelwood Partners again for any future sales/purchases in the South West London area. Thank you!
JJ · 14 September 2025
Agent replied · 14 April 2026
That's really kind and much appreciated. Thank you and all of us have really enjoyed working with you these past few months! Thanks again for giving us the opportunity to help with the sale.
★★★★★ 5/5
GoogleWe recently worked with Chelwood Partners on the purchase of our new home and had an excellent experience.
The purchase needed to move quickly and relied on clear communication and trust. Gemma and her team were consistently responsive, proactive, and highly organised, keeping everything on track throughout.
They also coordinated all the necessary specialists and reports and guided us through the UK-specific aspects of the home-buying process, which was invaluable as we were relocating from abroad.
We are very grateful for their professionalism and support and would highly recommend them.
Kerry · 24 March 2026
★★★★★ 5/5
GooglePickets Street SW12
I interviewed 7 Estate Agents, Chelwood had it all.
Gemma, Ben, Rupert and the team made a difficult process sweetness and light.
Safe pairs of hands, knowledgeable, local, experienced, professional and courteous, and they always went that extra mile.
Selling my house from inception to completion took just 2 weeks, with 9 offers over the asking price, 4 in cash.
Chelwood gave amazing help, before, during and after.
Exceptional, Faultless.
Personal - Private - Perfection.
Anthony · 14 May 2025
Agent replied · 14 April 2026
What a lovely review Anthony - thank you very much. We really apprecaite it and had such pleasure in helping you navigate the sales process! A brilliant result and wishing you all the best in your new home.
★★★★★ 5/5
GoogleWe recently rented out our "between the commons" home. We had a number of other big name estate agents in and Rupert & Gemma stood out. They were straight forward, fair and efficient. They weren't the most expensive but nor were they the cheapest. They just came in with a price that was sensible and asked for a fair commission. How refreshing! We subsequently had other local friends sing their praises and so we had no hesitation appointing them. Their personal care and attention during viewings was noteworthy. They live locally, they attended a number themselves. It's an office full of grown ups. There were no last minute viewings that the freshly appointed intern, with no experience, had to attend! We felt very well looked after and, even with the inevitable few challenges we faced, they were always personally very responsive and helpful. We're hoping to have a similarly good experience ongoing with Veronica, our lettings manager, but we can highly recommend what we have seen so far.
Georgina · 14 April 2025
Agent replied · 24 October 2024
Thank you so much Georgina. We very much enjoy working with you both and still do.
★★★★★ 5/5
GoogleWe came to use Chelwood having heard about them through friends. Word of mouth recommendations cannot be beaten but I will try to match it here, on Google. Rupert, Ben and the team are the dream team of estate agents. They are knowledgeable, efficient, delivering pertinent advice in a timely manner. Always polite and professional they sold the house off market to a buyer that was ideal for our situation. It couldn't have been orchestrated and managed in a more sensitive way. Dare I say it, the perfect house sale?!?
Is there a downside? Yes. They only operate in a certain geographical area and I therefore won't be able to use them again. Thank you again, team.
Alexandra · 14 April 2025
Agent replied · 14 April 2026
We loved working with you both and pleased we could make not the easiest time for you both that little bit easier. If we do ever move out of our geographical area you will be the first to know. Do keep in touch.
★★★★★ 5/5
GoogleGemma, Rupert, Ben and Katie were magnificent throughout the whole process of our house sale. The team made the experience as smooth as we could have wished for. We have no qualms about recommending their service and indeed already have. A massive thank you to Chelwood
Andrew · 14 February 2026
Agent replied · 14 April 2026
Thank you Andrew, we really enjoyed working with you and hope you are enjoying life in the countryside. Do keep in touch.
★★★★★ 5/5
GoogleThe team couldn't have been more helpful, efficient or friendly. We have had an amazing experience with Chelwood Partners and love our new home. Richard and Gemma were both fantastic throughout the process, and were more than on hand for any questions we had - they really went beyond what is expected and with this being our first home we couldn't have appreciated it.
Lara · 14 July 2025
Agent replied · 14 April 2026
Dear Lara, Thank you for your lovely review. I bet you are happy to have air-conditioning unpacking in this hot weather. We hope you will be very happy in your lovely new house and look forward to seeing you both around the Northcote Road.
★★★★★ 5/5
GoogleThe whole experience of dealing with Gemma, Rupert and Ben was nothing short of phenomenal. We had one viewing - off market. And they offered. At asking price. But it was only then that the real hard work started. Thoughtful introductions to plumbers and handymen to sort snags. Conveyancing support. Regular updates. AND a hand-painted picture of our former house at the end! Hugely impressed. Thank you. James
James · 14 April 2025
Agent replied · 24 October 2024
Thank you James. It was wonderful working with you. We are so happy you love your painting. Hope you are enjoying the space of being out of London.
★★★★★ 5/5
GoogleGemma at Chelwood made the entire process of finding our literal dream home seamless from start to finish. Her and the team were incredibly friendly and so understanding with the set timelines we had. They were impressively efficient and professional and we have already been recommending them to friends. If you’re looking for your dream home, you’re already wasting time not on the phone to Chelwood.
Alex · 14 April 2025
Agent replied · 24 October 2024
Thank you both very much. We hope you are enjoying your new house and have settled in now.
★★★★★ 5/5
GoogleWe cannot thank Gemma and Ben enough for the outstanding service that we received. They made the entire buying process a lot less stressful, provided regular updates and could not have been more professional, patient and proactive. The difference in the quality of service we received from Chelwood vs the other agencies we had previously dealt with really was night and day! Would highly recommend.
Maria · 14 April 2025
Agent replied · 14 April 2026
Thank you Maria, we hope you are loving your new home and you have all settled in well. I bet you are looking forward to the summer coming and using the G&T garden.
★★★★★ 5/5
GoogleWe recently bought our house through Chelwood Partners. Although not acting for us, they made the whole buying process personable and easy. Communication was fantastic from start to finish, they are a truly joined up team who work really hard and we felt fully supported throughout the process. A special thank you to Katie and Gemma for making the process so smooth and seamless. Highly recommended!
Catherine · 14 February 2026
★★★★★ 5/5
GoogleWe bought our home in the greater Battersea area thanks to the help of Gemma, Ben and Rupert from Chelwood Partners.
They are locals and know the neighbourhood well - super useful in the house hunting process. Everything was straightforward and smooth, and we're so grateful to have worked with them on the purchase. Can't recommend them enough to other interested buyers!
Estelle · 14 April 2025
Agent replied · 24 October 2024
We hope you are enjoying the house, we are so pleased that you found the right house for you both. Its the best road (according to Rupert) and I am sure we will be bumping into you both lots.
★★★★★ 5/5
GoogleGemma, Ben & Rupert stand head and shoulders above other estate agents; their experience translates to great advice for their clients. They were always optimistic, supportive and understanding. Selling a home and finding another is a very personal experience and they went above and beyond to accommodate us. Thank you so much guys, we wouldn’t have survived without you! We would highly recommend Chelwoods
Owain · 26 February 2025
Agent replied · 14 April 2026
It has been so lovely working with you both over the last couple of years. We hope that the extra sq ftage has helped. We are so looking forward to seeing the house once you are settled. Do keep in touch and thank you again for trusting us.
★★★★★ 5/5
GoogleMy family purchased a home through CP and honestly, the most stand-up, plain talking, responsive and nicest team ive worked with in decades. We were still reeling from disappointment and dismay from a failed transaction at another agency. However, once we met Ben, Rupert and later Gemma, our minds were put to rest. We found our dream home, had a straightforward offer discussion and a speedy path to completion. They worked very hard to get the deal across the line and didn't coast after exchange like other agencies do. Post-completion care has been fantastic with lots of helpful introductions to neighbours, contractors and service providers. Thanks Team Chelwood!
Bami · 14 April 2024
Agent replied · 24 October 2024
Thank you Bami. We hope all is going well and all enjoying seeing you all in SW11.
★★★★★ 5/5
GoogleI was recommended these estate agents by a friend! I have had fantastic service. The house went on the market in early June and completion was end of September. Everything went smoothly. I loved their enthusiasm for my house and the respectful way in which it was shown. They are a FIRST CLASS company ♥️
Michele · 14 April 2025
Agent replied · 24 October 2024
Thank you Michele, very kind of you. We very much enjoying working with you and hope you are enjoying the countryside.
★★★★★ 5/5
GoogleChelwood Partners helped me both buy and sell a property, and they were absolutely phenomenal. Every member of the team was kind, professional, prompt and always well informed. If that wasn’t enough, they got me two amazing presents to congratulate me on my move. I’d recommend them to anyone looking to buy or sell a property, especially if you want the job done properly with laughs along the way
Lucy · 14 February 2026
Agent replied · 14 April 2026
Thank you so much Lucy. We loved working with you both. We hope you are settling into your new home and we should think very much looking forward to having that amazing garden in the summer. Thank you again for your kind words.
★★★★★ 5/5
GoogleChelwood Partners are the best. Professional, diligent and helpful in every way. We have had a great experience, and wouldn’t use any one else Gemma, Rupert and the team, went beyond their remit , and assisted and guided us through to completion, l can’t recommend them enough.
Rasshied Din
Rasshied · 1 May 2025
Agent replied · 14 April 2026
Rasshied thank you very much for the kind review. We have all really enjoyed working together and thanks again for giving us the opportunity to help.
★★★★★ 5/5
GoogleHaving just sold and bought through Chelwood Partners, we can’t recommend them highly enough. What stands them apart from others is the quality of service alongside the personal nature of the experience. A small team run by partners Ben, Gemma and Rupert means you know each of them personally. They all live locally and have many years experience between them. From initial valuation onwards, their knowledge and advice was spot on. They secured us the price we wanted for our house alongside a delayed completion date to give us time to find a new property, which we just so happened to find through them. The whole process was expertly managed by the team. Communicative and informative, we felt up to date at all times. Any complications, which are inevitable in such a complex process were fairly managed by the team with solutions promptly found. We wouldn’t hesitate to use them again. Sincere thanks to the whole team.
James · 14 September 2025
Agent replied · 14 April 2026
James thank you for the kind review and comments - much appreciated. It was a real pleasure working with you both and wishing you many happy years in your new home!
★★★★★ 5/5
GoogleFrom initial meeting to Completion Chelwood Partners were amazing. Our sale was complex with a chain of 7 and Chelwood (especially Ben) was professional, amiable and calm through the process. I would definitely recommend this small independent estate agents if you want an excellent service.
ROSEMARY · 14 April 2025
Agent replied · 24 October 2024
Thank you Rosemary - it was indeed a very complex chain. We hope you are enjoying your new house and everything that the countryside has to offer.
★★★★★ 5/5
GoogleGemma, Rupert and the team at Chelwood Partners have been instrumental in helping manage my property as an overseas owner - From project managing a 3 month refit, to advising on best materials and time to rent, to securing wonderful new tenants. The trust, two-way communication and expertise, make them a phenomenal team and one I would recommend to anyone looking for agents in South London.
Peta · 14 April 2024
Agent replied · 23 June 2023
Thank you for your generous review Peta which we really appreciate. It was great to have been able to help get your flat back to a super condition and to have found you good new tenants.
★★★★★ 5/5
GoogleGemma, Ben and the team could not the made it easier for us to sell our house. Within days we had accepted an offer. They made sure that the process ran smoothly and to time. Highly recommend as a company to sell through. The loveliest and most professional people.
Natalie · 8 January 2025
Agent replied · 12 January 2025
Thank you so much Natalie. We loved working with you and selling your lovely house. We hope you had a wonderful Christmas and Happy New Year.
★★★★★ 5/5
GoogleChelwood Partners were by far the best real estate agents we dealt with in our house purchase process. Gemma was wonderful in coordinating the process, always available and responsive and made sure the entire purchase was smoothly completed and in a fairly short timeline!
You can immediately tell that they are different from the agents from large real estate companies who are competing with each other and have different incentives. In contrast, Gemma, Rupert and Ben work seamlessly as a team together and jump in for each other to provide additional support.
My husband and I also distinctly remember a house viewing with Gemma few months prior to buying the house we ended up with, because she was so warm and different from other agents in enquiring about our needs and providing advice on what kind of property and neighborhood would be the best fit for it.
Chelwood truly went over and above - we bought our house through them and wouldn't hesitate going to them for a sale for whenever we move. Would highly recommend them as agents!
Swetha · 14 April 2023
Agent replied · 23 June 2023
You were possibly the most patient buyers we have had which was exactly what the sellers needed. Enjoy your next chapter and look forward to hearing your news.
★★★★★ 5/5
GoogleIn Chelwood Partners I found a reliable partner to let my property. Their staff always provided an extremely helpful approach, and a unique professional perspective. They anticipated my needs, offered remarkable advice, and matched the property to the right tenants.
Gemma was 100% genuine informing me about the property needs and ways to deal with them. I can only recommend her as state agent for her professionalism, kindness and disposition, and above all for her personal treatment with an exquisite human touch.
Casilda · 14 April 2023
Agent replied · 23 June 2023
Thank you for your very kind review and we are so glad to have been able to help you with your property needs.
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