Trusted Agent profile · London
★★★★★
1,560 reviews across 2 platforms
122 Whitechapel High Street, London, E1 7PT
Chase Evans New Homes's office in London, at 122 Whitechapel High Street, is rated 4.7 out of 5 across 1,560 reviews on two platforms, including 294 Google reviews rated 4.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI bought a flat recently and Ginny…
I bought a flat recently and Ginny Pattni was the sales manager. She was of great help during the whole process and made sure to keep informed on all matters related to the sale. She was always very reassuring and had a positive outlook in stressful situations. I'm grateful for her guidance.
Thank you for your review Greta, glad to hear Ginny could help you.
5/5
TrustpilotMax Watson was helpful in solving my…
Max Watson was helpful in solving my problems with the boiler. The boiler didn’t work for the second time since I was moved in for three months. I was depressed especially during these cold weather. Max had helped me to negotiate with the landlord whether there was a need to change a new one. Thanks Max for the prompt action that the boiler problem was solved in four days’ time.
Thank you for your review Leung, glad to hear Max could help you.
4/5
GoogleAgent Tasif was the one who helped me from the very beginning to find the perfect place in the UK. He was gorgeous and very kind. plus, my English is not good and it was my first experience in renting, Tasif was patient and really understandable he explained every detail what I did not get. He was in touch even when it was not the working hours, I rally appreciate it. Also, I would like to mention Leigh, she was helpful and open on my second stage of renting process. However, it's been 2 months as I moved in and my property menager does not yet reply to any of my messages
Hi Elizaveta, We have alerted the property management and someone will be getting in touch shortly. Also, you can write direct to propertymanagement@chaseevans.co.uk or to marketing@chaseevans.co.uk and let us know details of your query or problem. Yours, Marketing
1/5
GoogleI’ve had such a terrible experience with Chase Evans: particularly with the Manager and Assistant Manager. They lack the professionalism of dealing with clients and are incredibly unresponsive to their emails. Prior to the start of the tenancy, the staff are usually responsive because they are trying to find a tenant but after that they become incredibly unresponsive. I moved into my new flat and was unable to figure heating, cooking appliances etc and was left to figure everything out alone. All my emails asking for help have not resulted in anything either. I would advise students especially to rethink their decision of wanting to use these estate agents to rent, particularly Shahid and Grant. They will not be helpful at all. Wouldn’t recommend using them at all. Especially if your rent is on the high end: rather use a more professional agency that will give you value for your money.NegativeResponsiveness, Quality, Professionalism
Dear Ms Modibbo, We are very sorry to hear our office didn't assist with appliances and other queries you had at the time of moving into the apartment. Although our agents do not necessarily have to be familiar with individual apartment appliances, not responding and helping direct your queries to the right source or even online manuals and instructions is something we would be addressing in due course. Using your name as in here in this review, we were not able to find you as our current tenant - that would help determine whether the property you are in is also managed by us, in which case your appliance and apartment fittings instructions' queries could have been directed to our management team, which is more skilled to assist. For any further assistance please do not hesitate to contact marketing@chaseevans.co.uk or customerservices@chaseevans.co.uk
5/5
TrustpilotExperience with Chase Evan property management
I have been renting a flat from Chase Evans for a year, and I’m extremely happy with the feedback I received when it was needed and with the communication they provided. Also, I want to say a big thank you to Alaster, who helped me to stay headache-free during the deposit release. I think for every tenant it’s important to be heard and to be fairly treated. And I think Chase Evans guaranteed me both.
Thank you for your review Valeriya, glad to hear Alaster could help you.
5/5
TrustpilotExcellent Service from Kin-Long Lee
I had a great experience with Kin Lee during my tenancy renewal. Kin was professional, responsive and made the process smooth and straightforward. Communication was clear and everything was handled efficiently.I highly recommend Kin and Chase Evans UK for their excellent service!
Thank you for your review Karthik, glad to hear Kin could help you.
5/5
TrustpilotMy experience with Chaseevans
I recently had a blocked drain issue in my apartment, and my property manager Kimberly Fernandes came to the rescue! She was incredibly responsive, efficient, and professional in resolving the problem. I'm impressed with the level of service I received, and I highly recommend East Property Management for their excellent customer service and expertise. Thank you, Kimberly, for your outstanding assistance!
Thank you for your review Tao, glad to hear Kimberly could help you.
5/5
TrustpilotKin Lee has been a fantastic management…
Kin Lee has been a fantastic management agent for my rental property in Colindale, north London. The service has been rapid, professional and courteous both to me and the tenant. Due to this i have been lucky enough to retain my tenant at full market value. Many thanks!
Thank you for your review Jean, glad to hear Kin could help you.
1/5
GoogleChase Evans are holding my deposit hostage and refuse to take my calls. I do not trust them and believe they are irresponsible and dishonest with client money. Am forced to spend my time using TDS to claim my deposit back.
Thank you for your review of our services, we are sorry to hear you were disappointed with your experience. We take this kind of feedback very seriously if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotGood experience with property management
Overall good experience with property manager (Eric Pang) being responsive, supportive and addressing urgent issues quickly.
Hi IG - Thank you so much for your review! So glad to hear you had such a productive experience with Eric and that he was able to prove you with such supportive service. Please note that if there is anything else you wish or share or if you have any questions, don't hesitate to reach out!
5/5
GoogleNahida Uddin and Chase Evans did an excellent job managing my apartment rental process. Their communication was fantastic and they were always incredibly prompt with responses. Highly recommended!
Thank you for your review, glad to hear nahida could help you.
5/5
TrustpilotTenancy change
Chase Evans has been my property agent in London since 2014. So far, professionalism is demonstrated all the times. Kimberly Fernandes has recently been assigned to take care of my property. There are several teething issues from the new tenants during the recent tenant change. Kimberly is responsive and active in coordinating the issues for both sides.
Thank you for your review Lilian, glad to hear Kimberly could help you.
1/5
TrustpilotDO NOT DEAL WITH CHASE EVANS GREENWICH…
DO NOT DEAL WITH CHASE EVANS GREENWICH, EXTREMELY UNPROFESSIONAL EXPERIENCE, NUMEROUS FALSE ASSURANCES AND SERIOUS PROPERTY ISSUES
Thank you for your feedback. We take allegations of this nature very seriously; however, we have been unable to identify your tenancy from the information provided in this review. To enable us to investigate the issues you have raised thoroughly, please contact our Customer Services team directly, quoting your full name, property address and tenancy details. Once we have this information, a member of the team will review your concerns and respond accordingly. We are committed to investigating all complaints fairly and would welcome the opportunity to understand the circumstances surrounding your experience and work towards a resolution. Kind regards, Customer Services Team Chase Evans
5/5
Google“I would highly recommend Raymond and Lisa to anyone looking for reliable and trustworthy agents. Their expertise and professionalism made the entire process stress-free.”
Thank you for your review, glad to hear Raymond and Lisa could help you.
5/5
TrustpilotGood experience since 2007
I've had my rental property managed by Chase Evans for almost 20 years and overall they provide a good service. Occasionally something goes a bit awry when changing staff at their end but overall I'm very happy. Most recently Molly Pariyanukul was extremely efficient in getting tenants to agree to renew at a higher rental.
Thank you for your review Margaret, glad to hear Molly could help you.
5/5
TrustpilotSalem the Akhtar is an exceptional…
Salem the Akhtar is an exceptional professional with deep expertise and a strong dedication to quality. Their attention to detail and proactive approach consistently exceed expectations. With excellent communication and collaboration skills, working with Salem is always a seamless and enjoyable experience. Highly recommended!
Thank you for your review Faz, glad to hear Saleem could help you.
5/5
GoogleBeen using Chase Evans for many many years now. Reliable and trusted partner. Recently Grant and Shahid did a great job in letting out my apartment
Thank you for your review, glad to hear grant and shahid could help you.
5/5
GoogleLisa Tang was really helpful, efficient and professional during the whole process and made things really easy to rent a place in the UK, as I was relocating from France. Shahid Miah was also helpful and available to answer all my questions and provide me the information I needed to move quickly with my application.
Thank you for your review Fidele, glad to hear Lisa & Shahid could help you.
5/5
TrustpilotMy Experience was Excellent
The staff I delt with in viewing the flat and then completing the agreement procedures was professional and timely in responding to any question I had. I delt with Kin Lee for items related to the agreement and Lee was professional and prompt in responses.
Thank you for your review Abdulrahman, glad to hear Kin could help you.
5/5
TrustpilotChase evans property manager Danish is…
Chase evans property manager Danish is being courteous, prompt, and helpful & his responsiveness and efficiency in handling property-related issues is amazing. He went an extra mile over the week end to support the issue and sorted out in short time. Very kind and approachable.
Thank you for your review Gokul, glad to hear Danish could help you.
5/5
TrustpilotKimberly Fernandez from Chase Evans was…
Kimberly Fernandez from Chase Evans was so helpful and quick to sort out the boiler issue I had today. She was so quick to respond and arrange a contractor for a quick fix and within a couple of hours the contractor was here and fixed the boiler. Thanks Kimberly again may Jesus bless you.
Thank you for your review Roy, glad to hear Kimberly could help you.
5/5
GoogleWe were a couple buying our first property. Tony showed us the property and was extremely helpful from start to finish. Not too pushy, which is surprising for an estate agent! The process was seamless from start to finish. Tony didn't bombard us with spam for every listing he had....the process took a while (Covid delays). I have no hesitation with recommending Tony and Chase Evans for anyone looking to get on the property ladder. Thanks Tony.PositiveResponsiveness, Professionalism, Value
Dear Michael. Thank you for your kind words and the time you took to post this review. All the best. Chase Evans Marketing Team
5/5
TrustpilotEfficient Renewal from Kin
Big thanks to my dedicated Renewals coordinator - Kin Lee for handling my recent tenancy renewal. His communication was excellent throughout, making the whole experience completely stress-free. Great service!
Thank you for your review, glad to hear kin could help you.
5/5
GoogleThanks Grant Walker and Shahid Miah for helping me to find a good quality new tenant for my property in a very short period. The entire process was very professional and smooth, and everything was handled in an efficient and competent manner. Thank you again, it was indeed my joy and pleasure to have received great support from top notch property professionals like Grant and Shahid.
Thank you for reviewing our Property management services. Chase Evans.
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