Chase Evans New Homes London reviews

★★★★★ 1/5

Google

My experience was disappointing. When I signed the first document, the price was different than in the other remaining documents, which I did not check, as I trusted them,so I paid £1,560 more than I should. Double-check all the documents; the condition in your first document can be different than in the other remaining documents that you need to sign. Update from August 2025: Still the worst agency ever

A · 16 September 2025

★★★★★ 1/5

Trustpilot

Terrible experience ever!!

Terrible experience ever!!! Murat as my property manager has made us live with a stinking mould infected carpets for 2 months and also without a bed to sleep on, following a leakage. Murat promised to book us a contractor to sort out the mess if the current incompetent contractor fail to attend to the job... Only to find out she's gone on annual leave on the very day she promised to book us a contractor. Murat "If the contractor does not attend again, then I will inform the landlord that we will change the contractor for the carpet replacement and I will cancel the works order with Safehouse" Safehouse is the contractor Murat is reluctant to change after they fail to even honour their own schedules. To my surprise, Murat have allowed this SAFEHOUSE contractors to charge my landlord for an appointment they failed to honour. Who pays a contractor for an appointment they failed to honour??? Did Murat not know she was due an annual leave??I believe Murat knew but she just dont care about the discomfort we are facing in the flat for 2 months now. I have called chase Evans 3 times today... three times I've been told someone will call me back. Its almost 9pm as I write, no one called.

Emz · 22 August 2022

★★★★★ 5/5

Trustpilot

Kin Lee at Chase Evans

Kin Lee at Chase Evans, Elephant and Castle went above and beyond for us. His service was exceptional. We have worked with Chase Evans for seven years and can honestly say that they are a top drawer agency. Professional, effective and fuss-free service. Many thanks. Janet and Ben Edey

Janet · 25 September 2024

★★★★★ 5/5

Trustpilot

We’ve found Chase Evans to be efficient…

We’ve found Chase Evans to be efficient and reliable so far, our first year went smoothly with little to report but after renewing we’ve had a few issues crop up in the property (mainly appliances). Our property manager, Muhammad is very responsive, he gets back to us either same day or the next working day and the main delays have only been coming from suppliers. We’ve have some ongoing queries and I don’t doubt that he will be able to help us sort everything out as quickly as possible.Our renewal process was incredibly easy, we got in touch early but everything was handled within a week or two, and I was grateful for how proactive the team were.I obviously can’t speak for the process of leaving the property yet, but I have high hopes and have been pleasantly surprised after seeing some bad reviews for this company.

Charlotte · 7 August 2022

★★★★★ 5/5

Google

The tenancy of my previous tenant was to end in the 3rd week of July 2022. I was very happy that Chase Evans team at the City & Aldgate branch could secure a new tenancy one month before the end of the old tenancy, with minimum void period. There were some maintenance issues arising from the old tenancy and these were satisfactorily resolved by the letting and property management teams. Hope that the service standards could be maintained.

See · 24 October 2022

★★★★★ 5/5

Trustpilot

Great service From Mint Kok, Chase Evans!

Mint Kok has been serving me well with her responsiveness and efficiency. She offers the best and most economical solutions from the various quotations she sources for repairs and maintenance. She also provides the before and after photos for the works done.

Edwin · 22 December 2025

★★★★★ 5/5

Trustpilot

Tenancy renewal and property management

The flat we are renting has been managed by Chase Evans for the entirety of our tenancy. Over the last year, Kean was an excellent and very responsive manager for our property who provided very rapid and effective responses. This month, we faced the renewal of our tenancy and we honestly believe Madison did an outstanding job in helping us negotiate a good price considering the significant increase in the market in our area. Very good communication and mediation with the landlord.

Francesco · 27 July 2022

★★★★★ 5/5

Google

The renting experience with agent Nahida Uddin is smooth and enjoyable.She has been patient and helpful throughout the whole process.

Nick · 16 September 2025

★★★★★ 5/5

Trustpilot

Prompt, professional advice and help

Ms Gladys Kiala helped me through renewal of a tenancy agreement. Ms Kiala was very well informed, prompt & professional providing constructive advice making the entire process smooth and trouble free.I remain grateful for her help and wish her the very best in her future endeavours

Anil · 21 October 2024

★★★★★ 5/5

Trustpilot

highly recommend Aurora and Chase Evans Property Management

Having Aurora Li from Chase Evans Property Management as my agent has been a great experience. His professionalism and dedication ensured everything was smooth and stress-free. Throughout my tenancy, he helped a lot with maintenance issues. I highly recommend Aurora and Chase Evans Property Management. Thank you, Aurora, for your excellent service!

Stella · 15 July 2024

★★★★★ 5/5

Trustpilot

Great renewals handler - Molly Pariyanukul

Our dedicated Renewals Handler, Molly Pariyanukul, has been exceptional in helping us navigate through the renewal process. She is very patient and helpful, and is very quick to respond to any questions we have. She is also very fast at getting things done. Thank you Molly for all your help.

KL · 11 August 2024

★★★★★ 5/5

Trustpilot

Excellent Service from Kin Lee

My husband and I recently renewed our tenancy agreement with the help of Kin Lee, our Senior Renewals Coordinator. Kin was incredibly helpful, providing prompt responses and expert guidance throughout the process. He made negotiating our renewal tenancy terms smooth and quick. We appreciate Kin's dedication to ensuring our renewal process was stress-free. Highly recommended!

Alina · 9 May 2024

★★★★★ 5/5

Trustpilot

The stay experience has been very…

The stay experience has been very satisfactory, in the process of checking in any urgent problems, Danish Ashraf will be timely and patient to help us solve problems. Thank you Danish for making our stay such a great experience, and I would love to recommend it to others.

Ziqi · 5 September 2024

★★★★★ 5/5

Trustpilot

We are first-time buyers and Ginny…

We are first-time buyers and Ginny Pattni at Chase Evans has been incredibly helpful throughout our search. Her guidance and expertise made the process much easier for us. Ginny was always available to answer our questions and provided clear, detailed information. Highly recommend her for anyone looking for a reliable and supportive estate agent!

Abhi · 20 May 2024

★★★★★ 5/5

Google

Amr Amin was great and helped me secure a nice apartment in no time. Excellent communication and approachable. I recommend him.

Kareem · 16 August 2025

★★★★★ 5/5

Trustpilot

Good service from my current properly manager at Chase

My current property manager at Chase is far better than previous managers I have had. She is responsive and pro- active which is what I was looking for in a manager. She is good at liaising with the tenants too. I hope she will remain my manager for the foreseeable future.

Hong · 22 September 2026

★★★★★ 5/5

Trustpilot

Danish Ashraf from East Property…

Danish Ashraf from East Property ManagementDanish has been extremely helpful with any kind of property related issues that we have faced, no matter how small or big the problem was. He promptly addresses the problem and gets us the best fix for it. I found him to be very approachable and understanding, also he's very polite to talk to. Thank you Danish for all your help :)

Palak · 5 July 2023

★★★★★ 5/5

Google

Very pleased with the assistance I received from Lisa and Shahid during my move-in process! Thank you very much both!!

Evita · 11 September 2026

★★★★★ 5/5

Trustpilot

We are very grateful that Amruta Satia…

We are very grateful that Amruta Satia helped with our renewal swiftly and professionally, and has replied to our concerns and questions about the changes due to the updates in Renters’ Right Act. It was a great experience.

Chi · 9 May 2026

★★★★★ 4/5

Trustpilot

Tenancy Renewal Experience

Renewal of the tenancy agreement between me and my tenant through Molly Pariyanukul, my renewals negotiator, was a breeze. Molly was very informative, providing clear advice on the process as well as on my options, and arranged for the renewal to be completed promptly and smoothly.

London · 13 September 2024

★★★★★ 5/5

Trustpilot

Very efficient and experienced office

Very efficient and experienced office. Margaret and her team handle the rental of the property professionally and Molly handles the renewals with reliability and is always at hand to answer queries from the landlord and tenants. An invaluable service. Highly recommended which is why I have been using them for years.

Mrs · 13 June 2024

★★★★★ 5/5

Trustpilot

Quick and efficient maintenance work

There was recently a fire in our flat, which caused the water heater to stop functioning. I want to thank our property manager Kimberly Fernandes from Chase Evans for following up with the landlord and making sure a new one is installed in just a few days with no follow-up being needed. Chase Evans in general are speak to, and work with.

Akarsh · 25 October 2023

★★★★★ 5/5

Trustpilot

Property Renewal Process

Molly was my dedicated renewal handler. She has provided exceptional service as my property renewal handler, making the entire process seamless and stress-free. She was professional, responsive, and attentive to every detail and understand the needs and urgency of the tenants. Thank you, Molly, for your support.

Shahyan · 14 August 2024

★★★★★ 5/5

Trustpilot

Harvey and the Chase Evans Team are Second to None - The best!

Harvey and his team have been amazing in assisting me with finding someone to take over my tenancy in the light of mitigating circumstances. Couldn’t recommend Chase Evans more. They are the best agents for rental and tenancy I have to have ever had the privilege of dealing with. Absolutely seamless, they go above and beyond to make things happen quick.. 5 ⭐️ ⭐️⭐️⭐️⭐️ From me! Couldn’t recommend the whole team more! Thank you so much!

S.Platt · 28 June 2022