Trusted Agent profile · London
★★★★★
1,560 reviews across 2 platforms
122 Whitechapel High Street, London, E1 7PT
Chase Evans New Homes's office in London, at 122 Whitechapel High Street, is rated 4.7 out of 5 across 1,560 reviews on two platforms, including 294 Google reviews rated 4.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI have been dealing with Emmanuel…
I have been dealing with Emmanuel Watson from the chaseevans management and would definitely say he is a gem of a person and appreciate is work ethics and attitude. He understands the urgency and necessity and act accordingly and have found him always very helpfull each time we needed assistance. Thank you Emmanuel. Youbarr a star 🌟
Thank you for your review Hirok, glad to hear Emmanuel could help you.
5/5
TrustpilotVery Professional and Efficient
Chase Evans are extremely professional and efficient - they have been my agents for three years now and have always helped me promptly from getting my first house to renewals, handling repairs and minor hiccups with ease - shoutout to Andy who had been fabulous in helping me find a flat and to Murat Colak for helping me handle house maintainance with ease!
Thank you for your review, glad to hear Andy and Murat could help you.
5/5
TrustpilotOutstanding Property Management
As usual, Chase Evans property management team has been outstanding. We recently had a leak coming from the roof on one of the properties and Catarina was very prompt with sending an engineer out within half an hour to stop the leak. She is very prompt and efficient. Always willing to help and has done so throughout the year. Thank you again!
Thank you for your review, glad to hear Catarina could help you.
5/5
TrustpilotAbhijit from renewals department…
Abhijit from renewals department reached out pro-actively before my lease ended and helped in finalising a new one within a day.
Thank you for your review, glad to hear Abhijit could help you.
5/5
GoogleRaymond is a very responsible agent; he sends us all the information very quickly.
Thank you for your review, glad to hear Raymond could help you.
5/5
TrustpilotShannon was very responsible for her…
Shannon was very responsible for her work and responded to questions in a timely manner, which gave me a lot of help and was very friendly and patient in the process of solving the problem.
Thank you for your review, glad to hear Shannon could help you.
5/5
GoogleI heard about this house through my friend. Raymond Tang is in charge of our property handling, and he is very professional and diligent.
Thank you for your review Yuan, glad to hear Raymond could help you.
5/5
TrustpilotHelpful agent
Molly was really helpful with the quick and on point replies to my emails. She made the negotiations for a new deal not seem like a stressful thing where you have to eagerly wait for an answer.
Thank you for your review Aris, glad to hear Molly could help you.
5/5
TrustpilotRenewal of Tenancy
Abhijit from Renewals dept helped us with a seamless renewal of the current tenancy we're in. Thank you!
Thank you for your review, glad to hear abhijit could help you.
5/5
TrustpilotBest property manager makes the experience
I've been a tenant with Chase Evans for a few years now and, by far, the most positive part of that has been my property manager, Aurora Li. She communicates in an extremely polite and timely manner, shows great empathy for the experience of the tenant and works hard to resolve all issues as swiftly as she can. I hope she gets a raise (because there aren't many property managers like her) and remains my property manager for as long as I'm a Chase Evans tenant.
Thank you for your review, glad to hear Aurora could help you.
5/5
TrustpilotMolly has been really professional in…
Molly has been really professional in helping me negotiate best terms for my contract renewal. The process was very easy and Molly helped me understand some of the contract terms as well. Thank you Molly for your help and efficiency!
Thank you for your review Anastasia, glad to hear Molly could help you.
5/5
TrustpilotKimberly Fernandes
I had a great experience with East Property Management. Kimberly Fernandes was very helpful during our tenancy and as well as after moving out. Kimberly made sure our deposit return was processed without any hassles and open communication was maintained throughout. Definitely recommend.
Thank you for your review Harsha, glad to hear Kimberly could help you.
5/5
TrustpilotThe best agency I used in the UK
The best agency I used in the UK! Everything is done very fast, nothing is hidden, very open discussion is always there. The most important for me - there is always the willingness to help, not like others, who just want to justify why not to do.
Thank you for your review Maryam, that’s great to hear.
5/5
TrustpilotComprehensive Care
Kin Lee was fantastic at helping me navigate a contract renewal. I felt as though Kin were looking out for my wellbeing whilst I’m certain they did the same for the other party. Highly recommend Chase Evan’s for property management.
Thank you for your review Sally, glad to hear Kin could help you.
5/5
TrustpilotAgents went out of their way to help me…
Agents went out of their way to help me with lease extension - Terry Singelton and Darnel McDonald have been extremely helpful throughout my entire search for new apartment, referral process, 12 month tenancy & lease closure as well as a 3 week lease extension at my request.Very friendly, knowledgeable and quick to respond to any requests.I highly recommend.
Thank you for your review Emmet, glad to hear Terry an Darnel could help you.
1/5
GoogleTerrible communication!
Hi Mihai, thank you for sharing your experience with us. We sincerely apologise for the poor communication you encountered. We have made sure to take your feedback into consideration when facing future matters. To help preventing this from recurring could we kindly request that you reach out to us at customerservices@chaseevans.com so we can discuss this further and ensure we address all of your concerns.
5/5
TrustpilotGreat service
Our experience has been great with Chase Evans. Everything has been smooth under their management. Our renewal handler, Kin, is responsive and we are very happy with the service provided so far.
Thank you for your review Kath, glad to hear Kin could help you.
5/5
GoogleBig shout out to Grant Walker and his lettings team…..great seamless service…!
Dear Martin, Many thanks for taking the time to review our services. We are delighted to hear that Grant and the team continue to deliver excellent service securing tenants for your properties. Thank you again.
5/5
GoogleTony Truong and Sarah Rexhepi were a pleasure to deal with. We had to work with a difficult counter party though they managed to help get the best outcome for me on the sale. Would not hesitate to recommend Tony and Sarah to others.
Thank you for your review Warren, glad to hear Tony could help you.
5/5
TrustpilotProfessional and Helpful
Professional and Helpful. During the communication with Chaseevans, Kin Lee is always replied to my emails within 24 hours and provide advice during the process. Thank you.
Thank you Linda for your review, glad to hear Kin could help you.
2/5
GoogleAs a tenant, I did not like their service at all. I had trouble setting up meetings for viewings (the agent messed up and sent me messages that were meant for other persons), they made promises that they never acted upon (such as fixing heavy rust near the boiler, that eventually caused serious problems), failed to locate the router within a tiny apartment (which would have saved the provider some expense of sending me a new one), could not organize the move-in process effeciently (essentially, lost a key briefly, although eventually they were able to locate it), and took 4 months to return the spare key to the concierge as promised. As my tenancy was coming to an end, they offered me to extend at an increased price; however, when I refused, they started advertising it on Zoopla and other services at the price that I had been paying -- nothing short of offensive.
Thank you Sergey for your review of our services, we are sorry to hear you were disappointed with your experience. We take this kind of feedback very seriously. If you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotI have just moved into a flat and one…
I have just moved into a flat and one of the heaters was not working. I sought help for this matter and Kimberly Fernandes from East Property Management was extremely responsive and helpful in addressing it in a timely manner. Thank you!
Thank you for your review, glad to hear Kimberly could help you.
5/5
GoogleLisa and Nahida have been incredibly helpful throughout the entire renting process. From fast responses and favourable negotiations to smooth contract signing and move in coordination.
Thank you for your review, glad to hear Lisa and Nhida could help you.
5/5
TrustpilotGreat experience
Matthew Moloney went beyond what I have experienced with any agent previously to ensure the sale of my flat progressed.
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