Trusted Agent profile · London
★★★★★
1,730 reviews across 3 platforms
St Davids Square, 320 Westferry Road, London, E14 3QL
Part of Chase Evans, see every office.
Chase Evans's office in London, at St Davids Square, is rated 4.6 out of 5 across 1,730 reviews on three platforms, including 299 Google reviews rated 4.2.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGood Renewal experience
We've been with Chase Evans for 3 years and they have been helpful and understanding. Recent experience of renewal agreement was also seamless and friiendly. Gladys Kiala helped us out in finding a mutually agreeable renewal agreement. Appreaciate all her help during this renewal agreement.
Thank you for your review Arpit, glad to hear Davide could help you.
1/5
GoogleTry your best to avoid this agent. They are still living in the old days, not flexible at all. Tedious checking process, don’t ask documents in one go, you will receive many emails and ask for one thing each time. They don’t share the documents with reference checking company FCC, and ask the same documents again. The whole process takes more than one month, wait till the last minute and leave you in the uncertain situation until the day you move in. It’s really annoying. FCC reference checking company is a rubbish, they ask you to fill the long, detailed form and ask for tons of unnecessary information which is against GDPR and irrelevant to rent the property. Really had bad experience on dealing with this agent. I have never seen such an ineffective and rigid agent before. There are so much they should improve.
Dear I Y, Thank you for your detailed feedback. We are very sorry that your experience wasn't up to your expectations and are taking your points further with our customer service team. It would be very helpful to know more details and I Y doesn't produce any results in our database search. Your can email marketing@chaseevans.co.uk We look forward to your reply. Marketing
1/5
GoogleVery disappointing and unprofessional service. They failed to arrange a second viewing that would have helped me with my move, as they could not find the keys to the flat I was about to rent and occupy. They even had one month to arrange this second viewing and they did not. I was promised a clean flat and instead they did not provide the standard professional cleaning service. The flat had rubbish on the floor and the furniture next to the bed had a used Durex (sex/body product) inside it. All these happening during the COVID pandemic even, where such hygiene should have been an even more important priority. In addition for a week after my move they have not responded to my request not to provide an exit cleaning (paid by myself) as I was never offered one when I moved to the flat. In my 11 years in London I've never experienced any agent like this. This list is not even exhaustive. Avoid this agent at all costs.
Dear Mr Papacharalampos, We are terribly sorry to read about your experience with our teams. Your review has been reported to our Management who is investigating the issues and will be in touch with you shortly. Yours, Chase Evans Marketing
4/5
TrustpilotFlat 4, KingFisher Heights
The property manager was quite responsive to my questions and made sure these were answered appropriately. Furthermore, he helped me gain access to the letter box to retrieve an important document which was immensely helpful. Overall, the company staff are helpful and friendly. They resolve issues timely as well.
That's great to hear, thank you for your review Penney.
5/5
TrustpilotDanish Ashraf was really help a lot …
Danish Ashraf was helped me a lot and kind in answering all the questions. Thank you
Thank you for your review Seonjoo, glad to hear Danish could help you.
5/5
TrustpilotKin Lee is very professional
Kin Lee is very professional, responsive and committed. He is trustworthy and super helpful.
Thank you for your review, glad to hear Kin could help you.
5/5
GoogleMartin made the process of moving to a new flat a quick and easy experience.
Thank you for your review Courtney, glad to hear Martin could help you.
5/5
TrustpilotAbhijit is professional and responsive
Abhijit is professional and responsive. Thanks for his help throughout renewal process.
5/5
TrustpilotWell done
The property manager Danish was reassuring and prompt in handling issues in the property. Good service delivery from Chase Evans.
Thank you for your review, glad to hear Danish could help you.
5/5
GoogleI just moved my new flat. Adam James and Lisa Tang was absolutely fantastic. It took 3 days to arrange everything. Thanks a lot for your effort. It has been a pleasure working with you.
Dear Azmi, Thank you for the positive review. We are glad your experience with our agents was so good. All the best from Chase Evans Customer relations team.
5/5
TrustpilotProfessional and very efficient
Danish Ashraf was extremely helpful and efficient. His reporting of the problem to the property was thorough and explained well.
Thank you for your review Beverley, glad to hear Danish could help you.
5/5
TrustpilotThank you Edmund!
Edmund was very helpful, efficient and kind all throughout our tenancy. A great agent who will surely look after you and your family!
Thank you for your review Emy, glad to hear Edmond could help you.
5/5
TrustpilotRenewal
Considering prices of everything has gone up this year, our landlord had proposed a huge increase in our monthly rent because they also hadn't done this over 2 years but our renewals negotiator - Madison Feng was super helpful. They listened to our comments and put this nicely to the landlord and got us a fair and good amount for rent. We are staying for another year and happy with the results.
Thank you for your review Emmanuel, glad to hear Madison could help you.
5/5
TrustpilotEdmond Cheng - very helpful and responsive
Edmond Cheng is very helpful and responsive. He has helped me to get required documents from the building property management within 2 days. Very efficient.
Thank you for your review Esther, glad to hear Edmond could help you.
5/5
TrustpilotPrompt and effective
Chanelle was immediately available, and resolved a serious maintenance issue in our flat within an hour of me speaking with her.Very friendly and professional
Thank you for your review Alexander, glad to hear Chanelle could help you.
5/5
TrustpilotMax Qian has been very helpful and…
Max Qian has been very helpful and efficient with all the issue I presented him, and I have had a great checkout.
Thank you for your review Ellz, glad to hear Max could help you.
5/5
TrustpilotCheckout process
Many thanks to Vaibhav Bhuttoo for assisting us with kindness and precision during our checkout process, ensuring a fair and smooth outcome.
Thank you for your review Haris, glad to hear Vaibhav could help you.
5/5
TrustpilotVery helpful
Our end of tenancy has been a breeze. Kimberly Fernandes from East Property Management has been helpful with the whole process. Myself and my partner have been quite needy and she has responded each time in a professional manner.
5/5
TrustpilotMaintenance
The manager, Maristella Marangi is really nice, and she always reply the email very quickly which is really helpful!
Thank you for your review, glad to hear Maristella could help you.
5/5
TrustpilotKin Lee is a responsive and helpful…
Kin Lee is a responsive and helpful coordinator.We canget update news form him. We are happy to contact with Kin Lee.Good and Satisfy.
Thank you for your review, glad to hear Kin Lee could help you.
5/5
TrustpilotThank you Kin-Long Lee for all your…
Thank you Kin-Long Lee for all your help with our renewal process. Kin has made himself available to all the questions we had and replied in a timely and friendly manner explaining everything needed.
5/5
TrustpilotMy experience of using Chase Evans as my managing agents
Danish Ashraf gave very prompt attention to my enquiries about a maintenance issue notified by my tenant. He managed the process very well, researched similar matters raised in similar units in the same development and reported back to me clearly. I always find that Chase Evans keep me regularly updated on matters affecting my property. I have been using them as my managing agent for six years now.
Thank you for your review Peter, glad to hear Danish could help you.
5/5
TrustpilotI would like to thank Murat Kaya for…
I would like to thank Murat Kaya for his kind support.
5/5
Trustpilotstaff willing to help
Edmond Cheng from Chase Evans Property Management is very proactive, willing to help, try to solve problems on time,
Thank you for your review Maurice, glad to hear Edmond could help you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Chase Evans hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
