Trusted Agent profile · London
★★★★★
1,730 reviews across 3 platforms
St Davids Square, 320 Westferry Road, London, E14 3QL
Part of Chase Evans, see every office.
Chase Evans's office in London, at St Davids Square, is rated 4.6 out of 5 across 1,730 reviews on three platforms, including 299 Google reviews rated 4.2.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleGreat experience while renting a flat. The procedures went smoothly with some minor delays, but thanks to Martin, Tereza and Fatima who were super attentive, polite and efficient everything has been sorted with the best result. Very happy, highly recommended!
Thank you for taking time to reflect on our services. All the best. Chase Evans
5/5
TrustpilotSmooth deposit release process
Alan Quach has been helping me with my checking out and deposit release. The process was very smooth and Alan has been so helpful! Highly recommend!
Thank you for your review, glad to hear Alan could help you.
5/5
TrustpilotGreat service and quick response.
I would really recommend Chase Evans particularly Sharlene Richards & the VIP TEAM. They manage every aspect of our rental property and are always quick to sort out any issues and queries that arise.
Thank you for your review Louise, glad to hear Sharlene and the team could help you.
5/5
TrustpilotEdmond was supportive and understanding…
Edmond was supportive and understanding throughout the process. Justin, the agent is great 😊 happy with my new home Chase Evans will make renting or buying a breeze ✌️
Thank you for your review, glad to hear Edmond & Justin could help you.
5/5
TrustpilotThanks to Kareena
Thanks to Kareena, I have no worries about the replacement of the hob. I live abroad and Kareena was able to communicate with me timely on what happened with the hob and how to resolve the issue.
Thank you for your review Amy, glad to hear Kareena could help you.
5/5
TrustpilotQuick Assistance
Danish Ashraf is very helpful to us. He updates from time to time.
Thank you for your review Ranireiziger, glad to hear Danish could help you.
5/5
TrustpilotI moved in to a new flat
I moved in to a new flat. In the beginning, there are many things to manage and Max Qian and the team assist me a lot. So, I would be happy.
Thank you for your review Thanut, glad to hear Max could help you.
1/5
GoogleWe had a viewing booked for this afternoon and were already on the way, when we were whatsapped to say it has to be cancelled due to not having the keys. No apology given via whatsapp. Not acceptable as we had planned our day around this and already left home given that we live far away. Far too short notice, unprofessional.
Thank you for your review. We are sorry to hear you were disappointed with your experience. We take this kind of feedback very seriously and would be grateful if you could provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotClear and quick communication!
The experience we've had with Edmond at Chase Evans Property Management has been seamless. Responses are quick and it's always been a super clear line of communication. Great real estate agents!
Thank you for your review Claire, glad to hear Edmond could help you.
5/5
TrustpilotLouis of East Region Property Management is one of the very best!
A piece of bathroom marble, 2.5 ft wide, was found to be detached and likely to fall off at any time. I quickly reported the incident to Chase Evans this morning before 9:00am. Thanks for the most efficient follow up by my property manager Louis of East Region Team, the issue has been fixed by 2:30p.m. this afternoon. The service provided by Louis of East Region Team far exceeds my expectation! Thank you very much for Louis's prompt response, professional service and sincere help!
Thank you for your review, glad to hear Louis could help you.
1/5
TrustpilotAVOID!!! Do yourself a favour and rent from more professional alternatives
My wife and I lived in one of the properties managed by Chase Evans for two years. Since the day we moved in we found mouldy walls, all the sinks and pipes blocked, we got flooded twice on the first week because washing machine could not drain. Long story short flat was not up to the standard (I took many pictures when we moved in). We were given two sets of keys and one of the sets was just random keys, when we tried to get help to make the key it took over a year.Now when we already moved out it's been a month, and we cannot get our deposit back, they are telling us that the flat was not properly cleaned (we hired the company to do it), it was spotless compared to the flat we moved in (I got pictures to prove it). I repainted the mouldy walls the week I moved in, we took good care of that flat, we left it in a way better condition. One day they say the landlord lives in Singapore that's why they cannot call them, because of the time difference, other day landlord will get back by the end of the day (by the end of the day next month probably, literally). Very arrogant property managers, forget about helping you. Not surprised that their property managers are leaving every two months, you're dealing with new ones every time you call them they say, your property manager does not work with us anymore. Tells a lot about how professional they are, AVOID IF YOU CAN!!!!!!
Thank you Valdas for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
1/5
TrustpilotNEVER AGAIN in my life I want nothing…
NEVER AGAIN in my life I want nothing to do with Chase Evans.I lived in a flat managed by them for 2 years and during all this time they had zero customer care. I had 5 different property managers during this time which says a lot. When I moved in, I got flooded straight away. Couldn't use the kitchen sink, bathroom or washing machine as I would get flooded. Also one of the walls was full of mould. Was this put on the check in report???? NO. Luckily I have emails and pictures of all this. On my check out I was offered to use a company recommended by them to do the deep cleaning service but I chose another one.Their check out report was ridiculous, clearly seem to be manipulated to take money from the tenant. It's been 20 days that I'm waiting for the return from the Landlord regarding the report and my deposit back and I didn't hear ANYTHING at all, despite calling Chase Evans several times. I just called them now and again, no updates, they said they will call me back (as they are saying for 3 weeks). When I asked how should I go to make a complaint they literally said "There's no need to raise a complaint if I just told you I will call you back". Absolutely disrespectful, I hope their calls are recorded. I believe it's the customer choice to raise a complaint or not. Completely manipulative company. I just want what is right, which is my deposit back. I will be taking further actions.
Thank you Priscila for your review of our services, we are sorry to hear you were disappointed with your experience.We take this kind of feedback very seriously, if you could please provide us with more information at customerservices@chaseevans.co.uk so that we can take steps to investigate thoroughly to resolve this matter. Regards,
5/5
TrustpilotKin Lee was helpful, prompt and sympathetic
Kin Lee was quick to respond, and showed sympathy to our financial situation and was able to negotiate with the landolord on our behalf Thank you Kin!
Thank you for your review Alexander, glad to hear Kin could help you.
5/5
TrustpilotExcellent experience
The team is responsive and professional. Special thanks to Danish who helped me complete my referencing process in an efficient communication.
Hi Lu,We are so pleased that you were happy with the service and that Danish could help you. Thanks for your review!
5/5
TrustpilotKimberly Fernandes has been very…
Kimberly Fernandes has been very helpful and prompt in responding to issues that I raised.
Thank you for your review Louisa, glad to hear Kimberly could help you.
5/5
GoogleHad a wonderful experience renting from Chase Evans. The agent Mike Gutierrez was incredibly supportive and handled our move smoothly. Thanks guys!
Hi Sheldon, we are so happy to hear that Mike supported you with your move and thank you very much for taking the time to write this kind review!
1/5
GoogleExtremely bad. The salesperson's attitude was very good when signing the contract. When I finally moved in, I found that there were a lot of things in the house that needed repairing, including the door. After moving in for four months, even the door could not be repaired. With this kind of service efficiency, I recommend that all Chinese people do not do business with this agency. The property manager is invisible and doesn't care about your rental situation at all. I rented with them twice before the epidemic, and nothing like this happened. However, the recent rental service made me feel very disgusted, and I spent money to find trouble.
Thank you for your review. Chase Evans
5/5
GoogleNothing but praise for sales agent, Immanuel Teferi, whom has made this purchase the perfect property experience. His assistance and guidance are invaluable. Immanuel, was extremely helpful, he managed to gain access at very short notice and he was very easy to contact on phone and email through out this process. Most impressively however, Immanuel managed to set up a rental tenant to move in on day of purchase completion. Couldn’t be happier. Thank you again Immanuel, we were lucky to have you.
Thank you for your review. Chase Evans
5/5
GoogleI got in touch with Chase evans for my property search and I was very impressed with Martin Krivka's professionalism. He was very helpful and friendly throughout the entire process, kept me well informed at all stages, went the extra miles on several occasions to make sure everything met my expectations. I have been working with a lot of different agents around London in the past decade but he was without doubts the BEST one I got to work with. I highly recommend him.
Dear Laurie Cornelli, Thank you for taking time to review our services. Chase Evans
5/5
TrustpilotDanish Ashraf is really kind and…
Danish Ashraf is really kind and willing to help. 5STAR
Thank you for your review, glad to hear Danish could help you.
5/5
TrustpilotProfessional and reliable person
I met Camille Lai years ago once I signed contract with Chase Evans. She always performs in professional way to solve the matters. Recently, she helped us taking care of the whole renewal process of our property and give prompt response all along. I deeply impressed by her professional attitude. I'd like to keep relationship with Chase Evans since they have great person like Camille Lai on hand.
Thank you for your review Angel, glad to hear Camille could help you.
5/5
TrustpilotWas really great with their services
Was really great with their services, eventhough I had to backout at the last moment.My letting consultant Owen Symons was absolutely fantastic,was really quick with procedures and provided time to time updates.
Thank you for your review Ziyad, glad to hear Owen could help you.
5/5
TrustpilotEdmond from Chase Evans Property…
Edmond from Chase Evans Property Management is always very efficient and polite and responds to tenant queries in a timely manner. Thanks for all your help Edmond!
Thank you for your review Mia, glad to hear Edmond could help you.
5/5
TrustpilotDanish was excellent
Danish was excellent! He went above and beyond to assist with fixing a structural leak in the flat and he also made sure I was kept informed.
Thank you for your review Konstantinos, glad to hear Danish could help you.
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