CBRE Residential reviews

★★★★★ 5/5

Google

n a London rental market where it's often difficult to get anyone to respond when things go wrong, Deena Kneafsey was a tremendous help. She was always quick to answer emails and address any issues, which, as anyone who's lived in a Soho flat knows, were frequent. Throughout the five years I dealt with her, she was consistently reliable, responsive, and a pleasure to interact with. I can only thank my lucky stars for having had her support at CBRE !

Romal · 30 June 2025

★★★★★ 5/5

Google

Deena Kneafsey at CBRE is an exceptional property manager, I wholeheartedly recommend her services. From day one, she has demonstrated a proactive and professional approach to manage everything. Her communication was outstanding; she was always responsive, clear, and kept me informed about all aspects of the property's management. Deena's expertise is evident in her ability to handle everything from tenant relations and lease negotiations to maintenance and financial expertise. She's adept at resolving issues quickly and efficiently, minimizing any disruption to my property's operations. Her attention to detail is pretty impressive. Beyond her technical skills, Deena is a pleasure to work with. She's personable, reliable, and genuinely cares about her tenants. She is a valuable asset to CBRE and a true professional in every sense of the word. If you're looking for a property manager who is dedicated to excellence, look no further than Deena Kneafsey. I couldn't be happier with her services and highly recommend her to anyone seeking top-tier property management.

Jennifer · 30 June 2025

★★★★★ 5/5

Google

Just wanted to say my recent experience with CBRE was top notch, and wanted to give a particular shout out to Deena Kneafsey our property manager. She helped us deal with the whole deposit process, which she made simple and smooth through her clear communication. Any questions or concerns we had were answered promptly and kindly. Anyone looking for less hassle and professional service should use CBRE: one of the best and reliable agents in the market!

Calum · 12 July 2025

★★★★★ 5/5

Google

We recently had the pleasure of working with Porsha Acheampong from CBRE for our move-in process, and I cannot recommend her highly enough! From start to finish, Porsha provided exceptional service and dedication, ensuring that every detail was taken care of with the utmost professionalism. Her focused approach and commitment to excellence made the entire experience incredibly smooth and stress-free. Porsha went above and beyond to reassure me throughout the process, promptly addressing any questions or concerns I had along the way. Her attention to detail and proactive communication truly set her apart. Moving can often be a daunting task, but Porsha’s unwavering support and high level of professionalism made it an absolute breeze. If you’re looking for someone who is not only knowledgeable but also genuinely cares about delivering top-quality service, Porsha is the one to trust. Thank you, Porsha, for making my move-in experience flawless and enjoyable! Highly recommended!

Serg · 14 March 2025

★★★★★ 5/5

Google

Bryan has been very helpful and had an important role in helping us move to a new flat. You can feel that he has the urge to help, no matter the task . Even if i ask for a viewing on very short notice, he tries his best to deliver and gets the viewing. Overall, Bryan is very helpful and has all the qualities you would like in an agent.

Rami · 16 April 2024

★★★★★ 1/5

Trustpilot

Patronising and waste of time

The whole experience from chatting with the agent Darrell was unfortunately bad. The attitude was patronising, we booked a viewing with him during mid day which mean we took time off from work to go to the viewing. We arrived on time and he did not turn up. We called him up and he claimed he sent a message to my phone to reschedule the viewing because he has "family business", and since I didnt reply he assumed we are not coming to the viewing. A, I never received that message so he was clearly lying. B, even if I did receive the message and did not reply, it is the agent's job to call to make sure the customer is aware of the time change. So whether or not he sent the message, he was being quite unprofessional with this. The worst experience with an estate agent in the area. We are new buyer who never been through the process hence we didnt have the paperwork done before the viewing, I guess thats why he thinks we cannot afford the property and doing the viewing is a waste of his time. Fair play, we will not do business with you in the future and will not recommend people to go there.

Cliff · 31 January 2025

★★★★★ 5/5

Google

We worked with Ben on the Lettings side and I can 100 percent recommend him. He listens, is friendly and tries to be helpful without being pushy, which is very rare and refreshing. Will definitely work with him again

Christian · 16 April 2025

★★★★★ 1/5

Google

Disappointing Experience with CBRE Residential at London Dock. I had an incredibly frustrating experience with CBRE Residential related to a property at London Dock. After confirming the property, paying the deposit, and signing the agreement, they cancelled everything just a day before my scheduled move-in date, with no reasonable explanation or support. This caused a huge disruption to my plans and left me in a very difficult situation at the last minute. Their handling of the situation was unprofessional, careless, and completely lacking in accountability or communication. I've dealt with many property companies in London, but this was by far the worst property management experience I've ever had. I strongly advise others to be extremely cautious when dealing with CBRE Residential. Reliability and professionalism are the least one should expect when finding a home, unfortunately, CBRE failed on both counts.

Md · 28 June 2025

★★★★★ 5/5

Google

I enjoyed my experience with CBRE, very smooth process, Fin went above and beyond for us and made sure we had everything we needed. I can’t wait to move in. :)

Everybody · 16 April 2025

★★★★★ 5/5

Google

We are super happy with our new flat in Soho and CBRE has been amazing in responding to our management needs in a timely fashion all through the transition. Deena haas been a pleasure to communicate with, always folite, prefessional and, most importantly quick to respond. It's been a great experience with CBRE so far and I would recommend them.

Joe · 30 June 2025

★★★★★ 5/5

Google

Really great agent. Jessica is super quick to respond, attentive and helpful. I locked myself out my flat and Jessica made sure I was able to get in that same day, it's great to know she's ready to help when needed.

M · 16 April 2024

★★★★★ 5/5

Google

Since our initial contact, Bryan has been committed in helping us find the most appropriate flat which satisfied our criteria and met our expectations. He is hard working and efficient and I would highly recommend his services!

Angelos · 16 April 2024

★★★★★ 1/5

Google

Dealt with agent Deena Kneafsey at CBRE residential London. Their behaviour has always been misleading, disingenuous and non transparent. They will try and steal your deposit. They will make up extra cleaning charges, fake repairs, and missing items to keep as much as they can, even if the check out report does not show anything wrong. Avoid like the plague. I cannot stress this enough. Document as much as you can, and be very much aware of your rights as a tenant because you will need to dispute the charges at TDS. And don't be fooled by the positive reviews, they are clearly fake, written by new accounts with only one review, which coincidentally name the agent that has just received a negative review... It's so obvious it's laughable! Absolute disgrace of an agent and letting agency in general.

Pato · 19 August 2025

★★★★★ 1/5

Google

They stole my holding deposit only because i didn’t want to use open banking which is completely my choice whether i would like to use it or not. Although had choices of using open banking or uploading documents my reference was failed. Real estate agent told me that “we can’t refund your deposit back because landlord spent for the repairs of the flat” which doesn’t make sense as he spent for his flat,not for me. Legally they have to refund my deposit when referencing is failed they didn’t refund my deposit. Stay away!

Ege · 13 May 2024

★★★★★ 5/5

Google

I would really like to recommend Bryan for all property deals. I’ve had an amazing experience with CBRE. Everything went smoothly from the day I contacted them to receiving the keys.

Kabir · 16 April 2024

★★★★★ 5/5

Google

Ben Brower has made it an extremely easy process for me to find a flat this year, even though this year in particular I felt the market didn’t have much options available, so I was stressing so much. But Ben was really helpful and helped me secure the flat I wanted for a very reasonable price. The process was very easy, and straight to the point. He was very patient and quick to respond. I have already recommended him to so many of my friends. Thank you so much again Ben! Highly recommend to reach out to him!PositiveResponsiveness, Professionalism

Dana · 25 August 2022

★★★★★ 5/5

Google

Me and my flatmate had been really struggling to find a suitable property until we connected with Bryan Parry from CBRE. Such a friendly and sociable guy, he genuinely kept his interest in helping us by keeping in touch with us, constantly introducing us to new properties and eventually landing a great deal at an ideal property. Really good experience working with Bryan from CBRE, looking forward to collaborating again in the future!

Maria · 16 April 2024

★★★★★ 1/5

Google

DO NOT TRUST SCAM. Very unprofessional and rude and don’t care about helping you as a tenant except to take your money. That is all they are good at. this letting agency will you a crackhouse without caring about helping you. I was given keys to a flat that was broken and damaged and DISGUSTING to say the least and they didn’t even bother to show up and check the flat before I was given the keys… the flat has a broken bed ripped couch broken handles stained carpet and the agency doesn’t care to make sure that the house that is given to tenants is clean and up to standards. The property manager Shikha and letting agent Steph have been extremely unhelpful and rude and don’t care at all about their tenants trust me do not work with them. They don’t bother checking the house before giving you the keys and don’t care if all the furniture is broken and if the the walls are stained black. They will keep ignoring and delaying replying to your emails and calls and won’t even send someone from the agency to help. they literally took the money and never bothered to make sure my rights as a tenant are taken care of. It has been almost three days I had to stay at a hotel paying my own costs even tho my tenancy had started but THEY STILL didnt replace the broken furniture OR Fix the house. they will make you feel like you are begging for your basic rights which is to get a decent flat and not a crackhouse. If you try to contact them all they say is that they are TOO BUSY to help in this moment and will get back to you, which they don’t and take hours to answer any email and don’t pick up the phone. Completely unprofessional and disgusting don’t use this agency if you want a flat which is normal and clean because they will probably give you a crackhouse instead that will look nothing like the original pictures listed on the website. They won’t answer you or do anything which is standard procedure. STAY AWAY. These are some photos but there is way more damage and broken furniture in the house.

Sarah · 13 June 2022

★★★★★ 5/5

Google

Kelly Canham and her team at CBRE are excellent professionals. Doing a great job liaising on my property management needs. Very responsive and communicative.

J · 16 April 2024

★★★★★ 5/5

Google

Great experience with CBRE particularly Bryan Parry who made the whole process really stress free. Very efficient and a lovely guy. Thanks Bryan!

Catherine · 16 April 2024

★★★★★ 5/5

Google

We have been working with Emily Harbisher on the Lettings side and I can 100% recommend her. She listens and is quick to respond to any enquiries and makes sure we always have bills sent that are correct with little needing correcting. Will recommend her to anyone!

Wazid · 16 April 2025

★★★★★ 5/5

Google

I was desperately looking for a flat to rent because my previous tenancy was going to end in a week. Then I found my current flat with CBRE residential. Jarryd, one of the best agents, responded my enquire to view the property in a short advance notice(which was normally rejected or discussed) quickly and professionally. Then Ash, another one of the best agents, companied me to view the property, answered all my questions nicely and professionally. As soon as I decided to rent the flat, both Ash and Jarryd helped me to prepare all the paperworks and set up my account, so that I could move in on the date I needed. Everything went smooth and well. I really appreciate their hard-work and professional attitude. Ash and Jarryd made everything much easier for me to rent. It was an amazing experience!PositiveResponsiveness, Quality, Professionalism

Mengyao · 25 August 2021

★★★★★ 5/5

Google

We were looking for a flat for our son who was going to university in London and we had contacted several London-based real estate agencies in May. CBRE was the most reliable one by far - our emails were answered quickly, our requests taken into consideration and our budget adhered to. Ash Wilmot was efficient and helpful - he managed to arrange several video viewings of the the flats we were interested in so we could narrow it down to a few. He then gave us information on the locations and made sure we were able to make a reasonable offer for the flat we wanted to lease. All this done via email, video call and WhatsApp. Our son is now settled in his London flat and enjoying his new home and the amazing central location. Thank you Ash for making what could have been a long difficult process, seamless and stress-free!PositiveResponsiveness, Quality, Professionalism, Value

Gourmet · 25 August 2021

★★★★★ 5/5

Google

CBRE Residential team in London and in particular Ash Wilmot have been very professional from the beginning of my property search (in a special context for all new Londoners) and more important to work on the best options for me with a great customer experience and trust during all thois complex process. Very good listener, very good problem solving skills for basics things that make the difference and very efficient during the end-to)end process. Strong relationship and trust that makes this experience unique. Thanks Ash for your great work and positive attitude.PositiveResponsiveness, Professionalism

S · 13 June 2021