Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAbsolutely appalling service
Absolutely appalling service, escalated my enquiry up to stakeholders after trying for a week to get a response from the staff at the Oxford office. received an apology and a promise someone would call, however on the one occasion someone did return my call it was to promise to call back, which on one ever did. Avoid.
Kirsty · 28 January 2022
Agent replied · 12 June 2024
Hello Kirsty, we are sorry to hear that you did not have a positive experience with Carter Jonas, this definitely not the standard we strive to provide for all of our clients. Please can you email further details of this situation to feedback@carterjonas.co.uk and we will look in to the matter as soon as possible.
★★★★★ 5/5
TrustpilotOutstanding service by the Carter Jonas…
Outstanding service by the Carter Jonas team in Newbury, especially Ed Westmacott. Brilliant communication all the way through. Nothing was to much trouble and he kept himself up to speed with what was happening up and down the chain, so there were no nasty surprises. A real pleasure to work with and I wouldn't hesitate to recommend Ed and the team!
Simon · 20 May 2021
Agent replied · 12 June 2024
Hello Simon, thank you for taking the time to leave such wonderful feedback. We are very happy to have helped. Please do not hesitate to contact us in the future.
★★★★★ 5/5
TrustpilotVery happy with the service from Carter…
Very happy with the service from Carter Jonas. They helped with all parts of the purchase including the challenges that arose during the process. Very good communication at all times. My particular thanks to Ed who pulled out all the stops to facilitate the completion on the day.
Paul · 3 February 2023
Agent replied · 12 June 2024
Hi Paul, thank you for your positive review. It's great to hear that you are so happy with Ed and the team's assistance throughout the process of your purchase. Do let us know if we can help you with anything else.
★★★★★ 1/5
TrustpilotAbsolutely unprofessional
Absolutely unprofessional. They Ignore your emails. Communication is terrible.
Paul · 12 February 2026
★★★★★ 1/5
TrustpilotCarter Jones a joke, Terrible estate agent
If i Could give them zero I wouldI contacted these people 4 times regarding a property and left My details with no responseI booked an online viewing and got no responseIf you are selling or buying keep away they are ignorant and useless And it had nothing to do with Covid so please do not use that as an excuse
Martin · 3 July 2021
Agent replied · 12 June 2024
Hello Martin,We're very sorry to hear about your experience.We would very much like to find out what happened here. Please could you send your details to marketing@carterjonas.co.uk so we can look into the matter for you?
★★★★★ 5/5
TrustpilotGreat service
We have now bought twice through Carter Jonas and sold once. On all occasions they have been incredibly helpful, professional and supportive. Andrew Maddock in particular goes above and beyond to ensure that everything progresses well. He has single handedly held chains together, and takes the time to ensure that everyone is informed. I have no reservations in recommending them.
Katharine · 8 June 2021
Agent replied · 12 June 2024
Hi Katharine, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
★★★★★ 5/5
GoogleVery pleased with the service. Would use again.
Anna · 27 March 2025
Agent replied · 16 June 2025
Hi Anna, thank you for your positive review. Please do not hesitate to get in touch when you are ready for your next move.
★★★★★ 5/5
TrustpilotProfessional, honest and down to earth
I would describe Carter Jonas as highly professional and very upmarket but with zero pretention and very down to earth. We had a great experience working with Rupert and felt like our potential buyers were given the right experience which, ultimately, led to selling for a good price and then a relatively easy transaction. We would highly recommend.
Iain · 7 October 2021
Agent replied · 12 June 2024
Hello Iain, thank you for taking the time to write us a review. Our team are always happy to hear how well we have helped our clients. Please do not hesitate to contact us again in the future.
★★★★★ 1/5
TrustpilotDo not use these Agents
I wish there was a zero option. Shocking service whilst renting. They tried to keep our entire deposit and claim for things they themselves had removed and damaged that they had never resolved. Had to go to arbitration and we got our deposit back. Bunch of crooks. Our case was particularly stressful and I will be going public with it.
KAREN · 24 May 2021
Agent replied · 12 June 2024
Hello Karen, we are very sorry to hear about your experience. On this occasion, this was in the remit of the landlord, and we acted on our client’s instructions based on the information provided to us. If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
★★★★★ 1/5
TrustpilotAwful from start to finish.
Awful from start to finish.. crooks never get a deposit back even when you’ve had professionals come in done deep clean always find something wrong to keep your deposit
Mark · 1 May 2024
Agent replied · 12 June 2024
Hi Mark, if you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will happily look into this further for you. Thank you.
★★★★★ 5/5
TrustpilotBest choice we could have made
Carter Jonas (Summertown, Oxford), and in particular our agent Kate, were truly excellent from start to finish. The service was professional and considerate throughout, the communication first rate, and we achieved a better sale price than we had ever hoped for. Using CJ was absolutely the best choice we could have made. Thank you!
Nick · 22 March 2022
Agent replied · 12 June 2024
Hello Nick and Charlotte, thank you for leaving us some feedback. Our team are always happy to hear how well we have supported our clients. Do not hesitate to contact us in the future.
★★★★★ 5/5
TrustpilotEd and the team at CJ are Great!
We dealt with Ed and the team at CJ on our recent purchase. They were knowledgeable about the property and the area, accommodating and most importantly excellent communicators and readily available to progress things at the right time. I would thoroughly recommend them to others.
Ed · 10 March 2023
Agent replied · 12 June 2024
Hi Ed, thank you for your review. We are so pleased to hear that you were happy with the service provided to you by Ed and the team. Please do not hesitate to get in contact if there's anything else we can help you with in the future.
★★★★★ 5/5
TrustpilotGreat team
Really helpful team made our relocation to a rental property very easy. Good communication and friendly service.
Jerry · 4 November 2024
Agent replied · 25 December 2024
Hi Jerry, thank for your review. It's great to hear that you received such a helpful and friendly service. Please do not hesitate to contact us if there's anything else we can do for you.
★★★★★ 5/5
TrustpilotCouldn't have been better
Couldn't have been better! All of our dealings with the Newbury branch met expectations, staff were professional and helpful. Rupert helped us negotiate the tricky issues that go hand-in-hand with trying to co-ordinate sale and purchase, and soothed ruffled feathers during the most stressful moments! Wouldn't hesitate to recommend.
Sally · 14 October 2022
Agent replied · 12 June 2024
Hi Sally, thank you for your review for Rupert and our Newbury team. We're so glad we were able to minimise any stressful moments throughout your move. Do let us know if there's anything else we can help you with.
★★★★★ 1/5
TrustpilotThis company does not settle its…
This company does not settle its accounts. It acts on behalf of National Highways and is grossly inefficient.
Christopher · 11 October 2024
Agent replied · 25 December 2024
Hi Christopher, we are sorry to read your review. We have looked into this for you and believe that the relevant teams have been in touch directly to resolve any outstanding issues or payments. If you wish to discuss the matter further, please do contact us on feedback@carterjonas.co.uk. Thank you.
★★★★★ 5/5
TrustpilotFantastic estate agents
The team have been brilliant with progressing our purchase. It was a really seamless process and made very easy by the very responsive and helpful guidance of Ed Westmacott and Rupert Reeves. I would definitely recommend using Carter Jonas Newbury if you are looking to buy or sell. Thanks for all your great work guys. Ken
Ken · 14 October 2021
Agent replied · 12 June 2024
Hello Ken, thank you for taking the time to write a review for us. Our team take pride in making an often complicated process simple for our clients. We are happy to have helped!
★★★★★ 5/5
TrustpilotA big shout out to the team at Carter…
A big shout out to the team at Carter Jonas! Great to work with, professional, organised, friendly manner. Thanks for everything - its been a pleasure working with you.Kind regards
Nortons · 5 March 2024
Agent replied · 12 June 2024
Hello, thank you for your review. It's always great to hear positive feedback about our teams' professionalism from those who work alongside them. We look forward to working with you again in future!
★★★★★ 5/5
TrustpilotCarter Jonas - Positive Experience
Carter Jonas have made the sale of our property a positive experience. The staff are competent, thorough and always at the end of the telephone. They have been supportive, helpful and conscientious. I would highly recommend the Winchester branch.
Amanda · 22 July 2023
Agent replied · 12 June 2024
Hi Amanda, thank you for your review. We are delighted that you have had such a positive experience selling your property with the Winchester team. Please do not hesitate to get in touch if you need anything else at all.
★★★★★ 1/5
TrustpilotWorst Experience with a letting agency
Worst Experience with a letting agency. They never do the job unless you tell them you are going to complain to the council or sue them, and more than that, they are extremely rude, arriving at the point they insult their customers. Oh, I should not forget to mention they lie when advertising their properties!
Sterie · 8 October 2021
Agent replied · 12 June 2024
Hello Sterie,We're very sorry to hear about your experience.Unfortunately, there were a few issues (some beyond our control) which we have resolved or are chasing third parties to resolve. If there is anything else that requires attention please could you send your details to marketing@carterjonas.co.uk, alternatively you can contact our local office directly newbury@carterjonas.co.uk, 01635 263020 so we can look into any other outstanding matters for you.
★★★★★ 5/5
TrustpilotCarter Jonas sales experience
Carter Jonas (Bishops Park) were wonderful as always in the sale of our properties - great communicators and knowledgeable professionals in their field. Thank you!
Ann · 23 May 2024
Agent replied · 12 June 2024
Hi Ann, thank you for your review. It's great to hear how impressed you were with the professional service you received from our Sales team in Bishops Park! Please do not hesitate to get in touch if you need anything else.
★★★★★ 5/5
TrustpilotSell your house using Carter Jonas
We had a great experience using Carter Jonas, Marlborough to sell our house. They were friendly, knowledgeable and very supportive, keeping us informed of progress, next steps etc. Nothing ever seemed too much trouble or too difficult to overcome for them. Would highly recommend.
M · 15 December 2024
★★★★★ 1/5
Trustpilot-Mess about with people and waste…
Fulham Branch, 361 Fulham Palace Road-Mess about with people and waste buyers’ time...lie.-GDPR: asks for bank statements but did not provide any guarantee that this information would be stored safely. Did not ask for my permission to be added to their database.-Sales manager was borderline racist, explaining to me what “a round number meant in English” with a very patronising tone...AVOID at all costs!
Mr · 3 October 2018
Agent replied · 12 June 2024
Hello, thank you for your feedback.If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
★★★★★ 5/5
TrustpilotWe sold our property in Fulham with the expertise of Carter Jonas
We sold our property in Fulham with the professional help and expertise of Wayland Ward-Smith of the Fulham Palace Road office.Wayland achieved the asking price and the property sold with little fuss or stress so I can only thoroughly recommend using Carter Jonas to sell a property.
Tim · 7 October 2022
Agent replied · 12 June 2024
Hi Tim, thank you for your review. We're so glad we were able to help make the sale of your home as stress-free as possible for you! Please don't hesitate to contact us in future if there's anything else we can help you with.
★★★★★ 5/5
TrustpilotConsiderate Estate Agents
Aileen, Alison, Ann, Debbie and Stan have all been absolutely amazing over the years. They have a personal investment not only towards the Landlord but also more importantly towards the tenant. They are a true vision of how estate agents should be. Thank you for restoring faith back into this industry!
Alyma · 20 March 2022
Agent replied · 12 June 2024
Hello Alyma, thank you for taking the time to write a review. We pride ourselves in supporting all our clients as best we possibly can. We are happy to have helped!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
